CONNECT GCS ISSUE #01 WELCOME TO THE LAUNCH EDITION WE’RE THINKING SUSTAINABILITY, ARE YOU? An interview with Sam Pickering, Head of Energy and Sustainability, GCS EMEA LIFE AT GCS EMEA Find out what your colleagues across the business have been up to OUR PEOPLE Meet our new starters and find out more about your development opportunities We hear from Ian Entwisle, CEO GCS EMEA BUILDING A WORLD CLASS BUSINESS CBRE GLOBAL CORPORATE SERVICES EMEA MAGAZINE | ISSUE #01 - WINTER 2014
Transcript
C O N N E C TGCS
I S S U E # 0 1
WELCOME TO THE LAUNCH EDITION
WE’RE THINKING SUSTAINABILITY, ARE YOU? An interview with Sam Pickering, Head of Energy and Sustainability, GCS EMEA
LIFE AT GCS EMEAFind out what your colleagues across the business have been up to
OUR PEOPLEMeet our new starters and find out more about your development opportunities
INNOVATION• Build an entrepreneurial culture• Constantly improve the way we work to
provide better client service and value • Be seen as the ‘go to’ experts in our field • Turn technological changes into opportunities.
OPERATIONAL EXCELLENCE• Continuously improve our processes to
deliver a more effective service to clients• Deliver a consistent world class service
where ever our clients have a need• Expand our self-perform capability
into Europe to provide a more comprehensive service
• Equip our team with resources that help them to perform to the best of their ability.
LOOKING FORWARD, WE KNOW MORE OF OUR CLIENTS ARE LOOKING FOR A SINGLE PROPERTY ADVISER WHO CAN OFFER THEM ALL THE SERVICES THEY NEED.
Ian Entwisle, CEO GCS EMEA
Welcome to GCS Connect our new Global Corporate Services (GCS) EMEA magazine. It’s a chance to share successes, news and to learn more about each other across our 5,000 strong team. I hope it helps give everyone a sense of the strength and scale of our combined business.
Our first year together has been marked by huge progress. We have brought together two exceptional teams, achieved new client wins and created an unmatched integrated service capability. As a result, GCS has made an important contribution to our wider CBRE EMEA business, which continues to grow with momentum.
Looking forward, we know more of our clients are looking for a single property adviser who can offer them all the services they need. This gives us a distinct advantage and puts us in a unique and enviable market position.
To succeed, however, we need to do more than simply offer a broader range of services. Our world class ambitions depend on our ability to grow together as one team, to drive operational excellence into every part of our business, become more innovative and agile and, most importantly, to provide our clients with more value and better quality services than they can find anywhere else.
This will allow us to achieve our mission: To build a World Class business through Exceptional Service and Exceptional People. We are delivering
integrated property services across 42 countries for Bank of America Merrill Lynch our largest global client.
CLIENTS FIRST• Operate as a client-centric business • Generate exceptional results by
understanding and meeting our clients’ needs
• Deliver more value by working together to provide integrated services
• Build long term relationships by ensuring our clients feel a difference when they work with us.
BEST TALENT• Attract and retain the very best people
from within our industry and beyond• Help every individual achieve their full
potential by providing excellent training and development opportunities
• Reward the right behaviours• Create a great place to work.
Below outlines the strategic objectives we have agreed in order to deliver our mission. These priorities will help us grow GCS EMEA into the business that customers proactively choose to partner with, where the industry’s top talent chooses to work and where existing staff are able to grow their careers. It is up to all of us to examine these priorities and think about how we can each focus on driving them forward, to create a World Class business.
I will keep you updated on our progress towards achieving our mission and the initiatives that will be launched in 2015 to support this. Thank you for your commitment in 2014.
We have a great team, a strong business pipeline and a tremendous growth opportunity ahead.
Our GCS EMEA vision is to become a World Class business and double the size of our revenue from $1billion to $2billion within four years?
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We have won a new European Facilities Management contract with General Electric. Just one example of how we are successfully expanding existing client relationships.
OUR PRIORITIES
GCS EMEA and the Norland team, who we will now refer to as the Technical Self Delivery team, are working closely together on several contracts to realise combined benefits for our clients.
We are delivering Property Management and Technical Engineering Services for one of the world’s most iconic buildings.
How we are working together
We have been appointed by Allstate Northern
Ireland (ANI), an important and long term client of ours in the US, to provide FM Consultancy Services for its three Northern Ireland offices.
We will provide an FM Consultancy resource and a Portfolio Services analyst to help ANI assess and optimise its facility and property management services across Northern Ireland.
Pat Gaughan, CBRE Project Consultant and Nick Fewkes, FM Associate Director, will be leading the project.
We have secured a contract through our Technical Self Delivery business to deliver M&E engineering and fabrics services across The
Royal Academy of Arts galleries, restaurants and retail space.
The Grade II listed building, which welcomes over a million visitors a year, required a service provider who understood the complexities and challenges of maintaining such unique buildings to high standards, with a focus on visitor experience. The Technical Self Delivery team evidenced a growing portfolio of heritage sites to demonstrate a proven capability within this sector.
Matthew Farrant is the Business Unit Director.
The Francis Crick Institute is an exciting project to create a world-leading multi-disciplinary biomedical research institute in the heart of London.
We are delighted to announce that our Technical Self Delivery team, Norland, have been awarded a contract to deliver mechanical and electrical (M&E) engineering
services to the facility, which spans across 93,000 sq m, and to manage its onsite helpdesk.
The new partnership is a significant win for the business as we secure a truly world class client who is at the cutting edge of scientific research and innovation.
Andy Glasspool, Business Unit Director of Healthcare and Life Sciences will lead the team.
4 | NEW BUSINESS UPDATES WINTER 2014 | 5
CLIENTS FIRST
Our new contract with Airbus, will see us deliver FM services
to its two UK sites. Services include M&E, building fabric services, commercial and industrial cleaning, waste management, transportation and mailroom services, and grounds maintenance.
The contract will be led by Justin Lawson, Business Unit Director.
GCS has been appointed by Thomson Reuters, a major multinational mass media and information business, to provide
Integrated FM Management (IFM) solutions across its 265,000 sq m portfolio, spanning 129 sites and 55 countries in EMEA.
CBRE has been working with Thomson Reuters providing corporate environmental risk management, technical FM and vendor management at two of its sites, in London and Switzerland respectively, since 2012 through our Technical Self Delivery business.
New services will range from security, design and construction services, operations and maintenance to grounds and landscaping, waste management, and environment, health and safety for Thomson Reuters.
GCS has renewed its Transaction
Management and Project Management contract for Boeing as part of a global framework. Non-exclusive contract to support EMEA, Turkey & Israel with the addition of two Transaction Management and two Project Management dedicated resources in London.
CBRE has been appointed by Standard Chartered
Bank (SCB) to provide Transaction and Asset Management and Lease Administration services across the Bank’s commercial property portfolio, which spans 72 countries globally.
The five year global contract will see our professionals support SCB across its 1,393,545 sq m portfolio in Europe, the Americas, Africa, MENAP (Middle East, North Africa and Pakistan), South Asia, ASEAN, North-East Asia and Greater China.
We have recently renewed the preferred
supplier Transaction Management and Strategic Consulting contract across the EMEA, LAC and APAC regions. Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits, beer and wine categories.
Christian Farmer and Graeme Bolin lead the EMEA Diageo relationship out of London.
GCS has been appointed to deliver M&E engineering throughout it’s
national property portfolio over a five year contract.
The fifteen sites within the portfolio spans 72,474 sq m and includes its Group Head office and leading investment management offices, with services ranging from building engineering and fabric services, to landscaping and electronic security services.
Martin Shaw is the Account Director.
Did you know?
Our weekly vacancy list highlights great career opportunities working with clients like these.
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WHO ARE CORENET GLOBAL?CoreNet Global is the world’s leading association for corporate real estate (CRE) and workplace professionals, service providers and economic developers.
A Winning Partnership
Fiona Allen accepts the
award on behalf of the
team
Congratulations to the McGraw Hill Financial, Inc. (MHFI) team who became winners at the CoreNet Global 2014 UK Chapter Awards in the Partnership category.
The team provides Facilities Management, Project Management, Transaction Management, and Portfolio Services including Lease Administration and Rent Payment Administration across MHFI’s global 455,224 sq m real estate portfolio, and were able to demonstrate various examples of how we have continually supported the client and its rapid global growth since 2003.
GCS is the market leading provider of corporate real estate services worldwide. We provide a complete set of services to corporate occupiers of commercial real estate.
Our core service includes Transaction Management, Portfolio Services, Facilities Management, Technical Self Delivery, Project Management, and Consulting - Corporate Consulting, Workplace Strategies, Energy & Sustainability.
But did you know, that in addition to these, we also deliver a number of specialist services?
Working proactively with MHFI to identify the key drivers for their future strategy, the team have been successful in making a number of savings to date including overall account cost savings of $68.2m globally.
A huge well done to Fiona Allen, David Harris, Alastair McKenzie, Tony Arnold, Noelia Garcia and Ellen Gailhofer for this fantastic achievement.
6 | SPOTLIGHT WINTER 2014 | 7
OPERATIONAL EXCELLENCESPECIALIST SERVICES IN THE SPOTLIGHT
AWARD WINNERS
DATA CENTRE SOLUTIONSAndrew Jay, Head of Data Centre Solutions (Transactions)
Paul Saville King, Managing Director Data Centre Solutions
(Operations)
Our team provides transactional, project, facilities and consulting advice to occupiers, operators and developers of data centres, including AT&T, Barclays, Digital Realty, HSBC and Microsoft.
COMPLEX & EMERGING MARKETSNick Lambert, Head of Complex & Emerging Markets
We provide fully integrated real estate services where CBRE does not have a local capability. We work across all emerging and frontier markets and help organisations to navigate through the inherent risks and complexities of operating effectively in these environments.
CBRE is delighted to announce it has
been awarded the H. Bruce Russell Global Innovator’s Award by CoreNet Global.
The award recognises and innovation in corporate real estate. In partnership with Delos®, CBRE received the award for the innovative design of our Downtown Los Angeles corporate headquarters office, which is the first office in the world to be WELL Certified™ by the International Well Building Institute.
The new HQ design addressed 120 features in a variety of wellness categories, all focused on worker comfort, happiness, health and productivity such as circadian rhythm lighting, hydration
stations, live plants, exercise promotion, sit/stand work stations and desks built atop treadmills.
One year after moving into their new work environment, 92% of employees said the space has created a positive effect on their health and well-being and 90% said they would not choose to go back to a traditional way of working. This is an excellent example of innovation in the workplace that can transform the way we work as well as strengthening how we are perceived by our clients, and the industry as a whole.
CBRE Wins Prestigious Global Innovator’s Award from CoreNet Global
INNOVATION
Did you know?Our FM team serves 22 markets across EMEA.
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Lenny Beaudoin, Senior Managing
Director of GCS and Beth Moore, Director in the
Global Workplace Strategy Group accept the award.
CORPORATE STRATEGIES John Wilson, Head of Asset Strategies
Nick Compton, Executive Director -
Head of Life Sciences Group
We are a global centre of excellence providing advice and transaction services to corporate/public sector owners of generic, specialised and complex property, including HSBC, Pfizer, Unilever, FCO, Barclays, J&J and Airbus.
UK RATINGJonathan Kinsey, UK Head of Rating & Taxation
We reduce costs, maximise tax relief, deliver appeals, mitigation, payments and audit. In addition, we enable great account management, ensuring our clients money is recovered, their time is saved and their business rates are as efficient as possible.
• Strong collaboration with the Technical Self Delivery team has resulted in pitches to clients such as EE and Scottish Power which are unified in their approach. • We recently saved the Canary Wharf Group £6m (€7,6m) in successful rates appeal.
• We have better coverage, more experience and greater capabilities in these challenging markets than any of our competitors. • We have carried out over 400 assignments in 51 countries in Africa over the last four years.
In the last 12 months we’ve sold offices in Amsterdam and London and factories in Belgium and Sydney, we’ve provided advice on and packaged for market airports, islands, university buildings, breweries and apartment portfolios.
• We are the largest dedicated data centre team in the world with over 100 Data Centre Advisors globally, and 2700 Data Centre engineers.• Our quarterly Data Centre market reports are considered the industry benchmark and we show value to our clients through an expansive track record.
• Our client base includes BP, Shell, Tesla, Volvo, Ford, BMW, and General Motors• We are the largest and most experienced roadside property team in EMEA, offering unparalleled specialist knowledge from over 150 employees.
PETROLEUM & AUTOMOTIVESimon Galway, Head of Petroleum & Automotive EMEA
The Petroleum & Automotive team offers a full complement of real estate services to occupiers and owners of car and truck dealerships, car parks, car rental, tyre and exhaust centres, petrol filling stations, motorway service areas fuel storage depots, and oil terminals.
LIFE AT EMEA GCS
GCS EMEA occupier Symposium
Over 70 key clients and prospects attended this years conference which included a mix of keynote speakers, panel sessions, specialist breakout talks and live innovation demos.
Technology Team at Tower of London
Last month the Technology Solutions team kindly offered to plant poppies at the Tower of London as part of Remembrance Day. The team physically assembled the poppies by hand and planted 128 boxes on the day.
The Midlands team meet the Prime Minister!
Our client at Birmingham’s International Conference Centre (the ICC) holds the 2014 Conservative Party
Conference where team members rubbed shoulders with the PM!
Winners of the Flowers in the City Award
The Santander FM team have won the ‘Flowers in the City’ award for the ‘Best Middle Garden in the City of London’. The winning flower display is set outside Santander House Ludgate Hill.
Competition Winner
Congratulations to Marc
Aston, Bid Manager, Technical
Self Delivery, who suggested
the winning title, GCS
Connect. Mark’s entry was one
of over 200 entries, so a huge
well done to Mark and thank
you to everyone who entered.
FM North Vs teachers at the Enterprise Liverpool South Academy!
CBRE Vs Clients
GCS cross border relay teamThe cross-border team building event in Frankfurt saw 22 CBRE teams take part in the relay where almost 23,000 runners attended. Well done to GCS runners; Dominic Chandler, Martina Williams, Michelle Pattison and Joe Bahsoon.CoreNet EMEA Summit
This year’s Global Summit was held in Berlin,
where the GCS team hosted three speaker
sessions and a client networking dinner,
welcoming 50 GCS delegates from across
EMEA and the US.
Well done to Amie Conway, State Street Account Coordinator and Paul Carneiro, Facilities Manager, who were both finalists in the 2014 BIFM Rising Talent Awards!
Recognising Rising Talent
Supply Partner Event 2014
The 2014 Supply Partner Event saw our preferred suppliers, employees and clients come together for a day of networking, presentations and panel discussions. Rachel Lee, Director of Sourcing, led the day.
8 | EVENTS WINTER 2014 | 9
If you’re involved in something that you would like to share with your colleagues then send in your photos to [email protected]
10 | ENERGY & SUSTAINABILITY
WE’RE THINKING SUSTAINABILITY. ARE YOU?Energy and sustainability continues to be a key priority for our clients. We caught up with Sam Pickering, Head of Energy and Sustainability GCS EMEA, to find out more about the newly combined energy solutions team across EMEA.
What does the combined energy service offering look like?We have now brought together our client services; strategic sustainability advice, energy procurement solutions, and compliance and risk management with the Technical Self Delivery team’s energy management service. The move gives us a unique edge in the EMEA market, and will undoubtedly deliver growth opportunities to support our GCS EMEA $2bn target.
What does this mean for new and existing clients?As pressure on occupiers increases, many are seeking new ways to achieve cost reduction through energy efficiency and optimisation of existing assets. By enhancing our capability through the Technical Self Delivery team, we are able to leverage spend; reducing costs for clients and improving delivery.
Our existing customers will see the same benefits as we continue to work with market leading landlord clients such as M&G, Cordea Savills and CBRE Global Investors, as well as high profile corporate clients such as Credit Suisse, Oracle, British Airways and Morgan Stanley.
Why is energy continuing to be a priority to many of our clients?Clients are seeking to mitigate risks associated with changing legislation, such as the Energy Savings Opportunity Scheme (ESOS) in Europe and increasing costs around the supply of energy. We are able to help protect against price volatility and legislation, maximising benefits around compliance, reducing costs, and enhancing brand reputation.
WINTER 2014 | 11
We are urging companies to further consider how to optimise their portfolios to either reduce costs or introduce a new income stream
Helen Wallace Fisher, Energy Procurement Manager, GCS EMEA
29green certified CBRE Offices
530+ CBRE sustainability professionals worldwide
CBRE is assisting hundreds of clients with sustainability strategies
305 LEED®
building certifications achieved for clients
30Global Investors direct Funds participating in Global Real Estate Sustainability Benchmark (GRESB)
OUR GLOBAL GREEN CREDENTIALS
19 CBRE offices pursuing certification
We are seeing increasing confidence in energy efficiency investments underpinned by a more commercially mature business case model and supply chain offer.
James Rooke, Head of Energy Consulting, Technical Self Delivery
As new environmental legislation is beginning to impact sale prices and rental yields, we can help clientsunderstand both the risks and opportunities.
Andrew Baker, Associate Director, GCS EMEA
GCS DELIVERS €3.05M ENERGY COST SAVING FOR BANK OF AMERICA MERRILL LYNCH
Our CBRE Bank of America Merrill Lynch Facilities Management team has radically improved the energy utilisation and overall efficiency of this client’s London West Data Centre. By closely monitoring both air flow and air temperature within the data centre the team has helped to save a staggering €3.05 million in energy costs, and 13,000 tonnes of CO2 since its implementation in Q1 2011.
OPERATIONAL EXCELLENCE
Did you know?We are the leading provider of corporate property services globally.
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Sarah Jane La Roche, Learning & Development Director,
GCS EMEA
WINTER 2014 | 13
TRAINING & DEVELOPMENT OPPORTUNITIES
There are three ILM programmes available;• ILM2 – The ‘Principles of Team Leading Programme’
is designed to support those moving into a team leading role and those currently working in this capacity.
• ILM3 – The ‘Core Management Programme’ is designed to fast track our emerging managers into management positions.
• ILM5 – Our ‘Accelerated Management Programme’ is designed for existing managers and to fast track their development for senior management roles.
In addition, we offer a Leadership Development Programme (LDP) for existing Account Directors and Service Line Leads, which will develop wider international expertise of emerging leaders.
We are committed to developing our people and building World Class teams to ensure our clients are supported by ‘Exceptional People’ in the industry. As part of this culture and our ongoing integration, we are pleased to highlight existing development programmes and new initiatives available across GCS EMEA.
Working with the Institute of Leadership and Management (ILM) we are able to provide professional business qualifications tailored to the needs of our clients. The programme gives our people the skills to develop their careers as well as gaining a fully accredited qualification.
BEST TALENT
12 | OUR PEOPLE
TEAM UPDATES
Angus HardingAngus has been appointed as Managing Director, Integrated Accounts, GCS EMEA.
Integrated Accounts is one of the four Business Units and five Specialist Service lines reporting to Mark Caskey, Executive MD, GCS EMEA.
In his new role Angus becomes responsible for the management of our key integrated GCS EMEA client relationships and the services we provide to them and leading the market towards growing integrated service contracts. The key client accounts include Bank of America Merrill Lynch, AON, Microsoft, Google, Unilever, Lexmark and Macquarie Bank.
Alistair SuttonAlistair joins us as the new Compensation and Benefits Manager for GCS EMEA.Alistair will work between City Bridge House (CBH) and Saint Martin’s Court (SMC), reporting directly to Rachael Henderson, HR Director of GCS EMEA, with a dotted line report to Alex Adams, Head of Compensation & Benefits, EMEA. Alistair is a qualified lawyer and pensions specialist and joins us with a wealth of experience in the field of benefits and pensions.
Claire LloydClaire has been promoted into the role of GCS EMEA Group Financial Controller reporting to Duncan Green, Group Finance Director. Claire will be responsible for the central finance functions across the combined business including financial reporting, planning, accounts payable, payroll, taxation and treasury.
The new hires approval process has now been launched online!
To find out more, please speak to your relevant HR representative.
UK CLIENT SOLUTIONS TEAM Richard JacksonRichard Jackson will be moving into the role of Head of Client Solutions, GCS EMEA, in the New Year.
The move means he will take on the full ownership of large, integrated and complex outsourcing deals across all services lines in the region. Richard has over 15 years of global corporate real estate experience which he will leverage in this role.
Alex AndelAlex Andel, relocates to San Francisco to lead the Sales and Solutions team for the West Region in January 2015.
We wish both of them best of luck in their new positions.
For further information on the development programmes please see the training page on the C-Net and Norland Intranet.
Did you know?Our combined GCS team includes over 5,000 people in EMEA.
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A warm welcome to our new colleagues from Property Information Management Services (PiMS), who have recently joined the Occupier Project Management team in GCS.
14 | PROJECT MANAGEMENT
We are delighted to be joining CBRE’s Project Management team. Together, we have a clear ambition for further growth. We all look forward to playing a key role in the future success of the business.
Martin Atkinson, Head of Moves Adds and Changes, GCS EMEA
This move to acquire the knowledge and expertise of PiMS is a key step towards offering an improved service to new and existing clients. I am thrilled to have the team on board and look forward to working with each of our new colleagues.
Ian Smith, Head of Occupier Project Management GCS EMEA
OPERATIONAL EXCELLENCE
WINTER 2014 | 15
Look out for the European Occupier
Survey 14/15Launching
8th January 2015
AND FINALLY...
The PiMS team, which is currently led by Martin Atkinson, will work closely alongside Ian Smith, Head of Occupier Project Management EMEA, and the existing Project Management team to further strengthen our Moves Adds and Changes (MAC) and smaller occupational project offering.
With PiMS, come several long established outsourced contracts, including Societe Generale, Yahoo, Google, Pearson and CBRE UK.
We have enjoyed a long history of working closely with PiMS, and by joining us, they will add critical mass to our existing contracts including AON, AIG, Credit Suisse and assist in the transition of Thomson Reuters and Rolls Royce Engineering.
PiMS’ tactical management of smaller workplace projects and gathering of occupational data helps optimisation of working environments. This will strengthen our service offering, and together with our Workplace Consultancy team, we broaden our capability and provide a more efficient, integrated service to our clients.
Workplace 360 @ St Martin’s Court
We’ve already seen many of our colleagues in offices across Europe embrace CBRE’s 360 flexible workspace programme. Warsaw, Amsterdam, Prague and Milan are all already benefiting from the collaborative new spaces.
Our London office at Saint Martin’s Court (SMC) is the latest to join the programme, with refurbishments well underway. The fourth floor is now open, providing a range of new collaborative areas and alternative meeting spaces. The space will also be equipped with new IT solutions to help and support agile working.
PROJECT MANAGEMENT EXPANDS EXPERTISE
We’re keen to get your contributions, suggestions and feedback for future editions,so please contact us on [email protected]
