CBSW – Product Update Cisco Unified Communications · Starter packages include MCS 7828 appliance...

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

CBSW – Product Update

Cisco Unified Communications

May 2007

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialUCMarch07 2

Cisco Creates Secure Solutions that Enable More Effective Communications that Directly Impact

Businesses’ Top and Bottom Line and Create a More Personal Way of Communicating

CollaborativeEffective

Eliminate communications complexity and reach the right

resource the first time

Open

Applications that enable user-controlled

productivity anywhere, anytime

with any device

Standards-based, Secure Systems,

built into an intelligent,

integrated network


Agenda

Cisco Unified Communications System 6.0 Overview

Cisco Unified Communications Manager Business Edition overview

Features

Deployment Model

Pricing, packaging and licensing

Additional Applications

Smart Business Communications System

Summary


Cisco Unified Communication Systems 6.0 Overview


Evolving Cisco Unified Communications

Began with the introduction of “Unified Communications”

Cisco Unified Communications Manager manages a breadth of services: call processing, video, mobility, presence

Cisco Unified Communications ManagerCommunications suite including: Call processing, video, mobility and presence services for enterprises with 30,000+

Cisco Unified Communications Manager Business EditionCommunications suite including: Call processing, mobility, presence and messaging services for the 100-500 person business

Cisco Unified Communications Manager ExpressCommunications suite including: Call processing services for the 2-240 person business


Cisco Unified Communications System 6.0

New Ways for Companies to Collaborate

Solutions for Small & Medium-Sized Businesses

Enabling Mobile Employees


Cisco Unified Communications Manager 6.0 Now available as part of purpose-built solution for Medium-sized businesses

Single simple appliance that combines Cisco Unified Communications Manager version 6.0 call control and Unity Connection voice messaging

Enhanced Features Do Not Disturb, Intercom and Audio Message Waiting Indication, Secure Conferencing, Call Recording, and Silent Monitoring included

Integrated Cisco Unified MobilitySingle number reach, single voicemail, device mobility and DISA functionality native to Cisco Unified Communications Manager

Increased ResiliencyEnsures users have access to key features such as Extension Mobility, Call Forwarding, and Message Waiting Indication even during network outages

Support for Hebrew Language


Extending Unified Communications to Mobile Employees

Deliver ubiquitous unified communications experience through wired, wireless and cellular devices

Wide-Area Mobility:Cisco Unified Mobile Communicator

Cisco Unified CallConnector Mobility

Campus Mobility:Cisco Unified Wireless IP Phone 7921G (Wi-Fi 802.11a/b/g phone)

Third Party Phone Extensions (Dual mode)

Remote Worker Mobility:Cisco Unified Personal Communicator

Cisco IP Communicator

Cisco Unified Remote Agent


Why make Unified Communications mobile?

28% of employees use their cellular phone as the primary work phone1

50-80% of mobile calls made within the enterprise are between employees2

22-40% of mobile calls made within the enterprise are made next to a desktop phone3

On average, wireless spend for US companies exceeded the wireline spend in 20064

• Mobility is 25–30% of the IT telephony budget–$50B in 2005 growing to $130B in 20085

1 IDC, 2 Intel, 3 Ovum/BT, 4 In-stat 5 VisionGain

Enterprise Telephony Trends


Cisco Mobile Unified Communications Strategy

Offer a complete communications experience for all types of users when mobile by extending Unified

Communications from the Enterprise network to the user regardless of transport, mobile operator or device


Partner Dual-Mode Handsets with Cisco SCCP Clients

Nokia E61 Nokia E65Nokia E-Series Dual-Mode phones (802.11 b/g and GSM Cellular)Nokia SCCP Client works with CUCM and CUCMESolutionsPlus – Nokia Intellisync Call Connect for Cisco (SCCP client) on Cisco price listExtensive Collaboration with Cisco for CCX (V3) and WLAN CertificationIn trials now - FCS: April 2007

Nokia E61i


Cisco Unified Mobile Communicator

Intuitive, common user experience across different mobile handsetsExtends unified communications to mobile phones and smartphones

Integrated presence-enabled directoryMobile-to-desk phone call transferSingle business number reachSingle voicemail - Office and mobile voicemail visual notification and playbackSingle call log - Office and mobile call log Cisco Unified MeetingPlace conference notifications

Support for BlackBerry, Windows Mobile, Symbian OS and BREW handsets (phased)Support for multiple mobile network operators


Cisco Unified Communication Manager Business Edition


Strategy Behind the Mid-Market Offering

Target Segment:Medium-sized businesses with 1-5 sites & 100-500 total employeesIn numbers, largest single segment Small but Mighty !!!Want Big Business features at an affordable price

It is:AffordableCustomer & partner friendlyEasy to sell, install, operate, & maintain to protect margins New features tailored to unique needs of medium businessPartner Management tools to reduce service costs/complexityPriced to ensure competitiveness at small line countsApplication Rich: UC application support

It is NOT an enterprise branch office solution


Cisco Unified Communications Manager Business Edition

Cisco Unified Communications System architectureCentralized call processing, SRST, QoS, CDP, open standards

Native SIP supportTrunk and line sideSIP or SCCP phone support from one server

Integrated VideoIntegrated PresenceIntegrated messaging and speech recognitionAdvanced auto-attendant with plenty of port capacity (16)Integrated multi-layer security with hardened OSNative 802.XX phone support – no additional server required


Cisco Unified Communications Manager Business EditionThe Smart Choice for Medium-sized Businesses

Key Unified Communications Applications for 100-500 Person Companies on a Single Appliance

Cisco Unified Communications Manager, Cisco Unified Mobility, and Cisco Unity ConnectionSimplified installation and management

Flexible Deployment Options for GrowthSingle or multi-site centralized configurationsExpansion and migration paths

Foundation for More Advanced Unified Communications CapabilitiesIntegrates With Entire Cisco Unified Communications System of Products

Cisco Unified MeetingPlace Express, Cisco Unified Contact Center Express, Cisco Unified IP Phones and more

CM UCxn MM

CUCMBE


Cisco Unified Communications Manager 6.0 Platforms

Cisco Unified Communications

Manager Business Edition

7845

7835

7825 7828Cisco Unified

Communications ManagerMedia Convergence Servers

Number of Users Per System

7816

500 1000 2500 7500


MCS 7828 Specifications

New MCS 7828 Appliance required for Cisco Unified CM, BE.Rack-mountable 1RU form factorIntel Dual-core 3050 Xeon 2.13GHz6GB SDRAM (2x1GB and 2x2GB)Two 250GB Cold Swap SATA drives for higher reliabilityPre-loaded OS and software suite.

Right Balance of: Availability / Affordability / Cost of Ownership


Cisco Unified Communications Manager 6.0 features relevant to Mid-market

CUCM,BE

Key Commercial FeaturesDND

Intercom with WhisperMWI Audio Notification

Key Commercial FeaturesDND

Intercom with WhisperMWI Audio Notification

Includes all UnifiedCM 5.1 features

Includes all UnifiedCM 5.1 features

Integrated Mobilityfeatures

Integrated Mobilityfeatures

Support for multi-button7931G Phone

Support for multi-button7931G Phone

Co-residency ofUnity ConnectionCo-residency ofUnity Connection

Enhanced BATExport/Import Tool

Enhanced BATExport/Import Tool

Starter LicensingStarter Licensing


Cisco Unity Connection

Voice messaging for Cisco’s Unified Communications Solution

Part of a Cisco end-to-end solution

Voice recognition featuresEasy control of your messages with natural speech commands

Desktop access to your messagesPlay voice messages with your e-mail client or web browser

Call transfer rulesIntelligently route calls to stay in touch no matter where you are

Simple to install, configure and manageNo Microsoft Exchange or AD required


Integration of Mobile Connect

Callers have to try multiple numbers to reach a mobile worker

Feature: Single business number reach

Mobile workers must check two voice mail boxes (cell and enterprise)

Feature: Single voice mail box

Mobile workers do not want to be reached for all business calls

Feature: Allowed/Blocked call filters

Mobile workers must interrupt conversations when changing locations

Feature: Desktop pickup and Cell phone pickup

Cellular users cannot access the IPT network resources (i.e. WAN and voice gateways)

Feature: Mobile Voice Access


Deployment ModelMedium Sized Businesses, up to 500 users, 1-5 sites

Tele-worker

IP Communicator

Access RouterSRST

Remote sites (1 to 5)Different sizes

Laptops

Desktops/laptopsCisco IPCommunicator

Catalyst SwitchCore + Distribution

IP Phone

ASA 5520 w/ IDS

IP Phone

Wireless laptops

IP Phone

Wireless laptopsIP Communicator

Public Internet

QoS WAN

PSTN

CUCMBE

Central Site

MPX CCX CUP


Cisco Unified Communications Manager Business Edition - Pricing Elements

Base Package

Add-on Seats

Clients

Device Licenses

Services

Subscription Service

MCS 7828 appliance +First 50 seats

10 or 50 seat packs

All CUCM clients

Same as CUCM 6.0

Essential Operate/Select Operate

10 or 50 user packs1,2 or 3 years


Starter packages include MCS 7828 appliance and first 50 seats

Additions available in 10 or 50 seat packs

Priced to ensure competitiveness at small line counts

Single top-level part number to configure software, hardware and licenses.

Cisco Unified Communications Manager Business Edition - Pricing and Licensing

Description PriceBase Package $9,995

MCS 7828 appliance/Software IncludedCM Seats 50

Voicemail Boxes 50 (16 ports)Add-on User License $990 (10 pack)

$3,750 (50 pack)CM - Seat Included

Voicemail Box Included


Matching Solution to Customer NeedsCustomer has fewer than 100 employees

Cisco Unified Communications Manager Express OR Unified 500 Series likely the best fit

Customer has between 100-500 employeesIs customer price sensitive?

Yes – Cisco Unified Communications Manager Business Edition… but, wants higher level of Availability

Include Cisco Unified SRSTNope - Customer wants highest level of availability and is not price sensitive

Offer redundant Cisco Unified Communications ManagerCustomer has more than 300 employees & is likely to grow beyond 500 employee in 2-3 years?

Yes - Offer Unified Communications ManagerNo - Offer Unified Communications Manager Business Edition


Additional Applications


Cisco Unified Communications Applications

Next-gen ProductivityReach the right people in real-time

Unified Personal Communicator instant messaging

Speed communications and business effectiveness

Visual voicemail, streamlined voice commands and new messaging capabilities with Cisco Unity

More Effective CommunicationsImprove collaboration with new best-of-breed Web conferencing interface

Cisco Unified MeetingPlace 6.0 Access voice, web, and video conferencing throughout the entire Cisco UC system with new video capabilitiesExtend Cisco TelePresence CapabilitiesCisco Unified Contact Center web and email interactions

1-408-555-1212


Cisco Unified Communications ApplicationsIntegrated & Open

Support industry-leading integrations with IBM and Microsoft

Microsoft Outlook toolbarCisco Unified MeetingPlace and Microsoft Office Communicator/LCS IBM Sametime click-to-call and presence integration

Enable complete Unified Communications experience for enterprise customers with Cisco Unity, Cisco Unified MeetingPlace and Cisco Unified Personal Communicator integrationsCisco Unified Application EnvironmentAgent Routing Integration for Avaya


Cisco & MicrosoftUnified Communication Integration Available TodayCisco Unified Communications Manager

– Direct operation with Exchange Unified Messaging to bring voice mail, and e-mail into a single unified system

– Click-to-Dial functionality from Microsoft Office Communicator / Microsoft Live Communications Server 2005

– Outlook contact dialing support– Microsoft Active Directory support

Cisco Unified Presence– Click-to-Dial / Phone Monitoring

interoperability with Microsoft Office Communicator / Microsoft Live Communications Server 2005

Cisco Unified MeetingPlace – Integration with Microsoft Outlook– Microsoft Active Directory support– LCS click to conference

Increasing over timeIncreasing over time……

Cisco Unified Unity Messaging– Integration with Microsoft

Exchange/Microsoft Outlook– Microsoft Active Directory support

Cisco Unified CallConnector for Microsoft Office

– CallConnector (Toolbar) for Outlook or Internet Explorer provides click to dial from personal or Outlook contacts or highlight text from any application

– Presence features show user location, availability, phone status, etc.

Cisco Unified CallConnector for Microsoft Dynamics CRM

– Integrates Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, & Cisco Unified Contact Center Express with Microsoft Dynamics CRM

– Provides XML screen display and look-up services on Cisco Unified IP Phones plus Click-to-Dial, Screen Pops, Call Tracking, etc.


Cisco and IBM: Transforming Business Communications and Collaboration

Cisco and IBM expand existing UC partnership with joint product offerings & go to market efforts

Voicemail integration & click-to-call available in MayCisco to sell Sametime as a premium offeringIBM to offer Cisco Unified Communications functionality as part of IBM Sametime family of productsFull integration of Sametime web conferencing with Cisco MeetingPlace A/V conferencing

IBM and Cisco announce a UC client platform based on open standards and open source and the intent to leverage an existingdeveloper ecosystem

Developer community to have free access to environment/toolsCisco Unified Personal Communicator client to be built on the UC client platform


Cisco Unified Contact Center EnhancementsUnified Contact Center Express 5.0

Multi-channel supportBlended Inbound/Outbound dialingNew third-party CTI ProtocolSupport for Cisco Unified Communications Manager Express 4.2

Unified Contact Center Enterprise 7.2New multi-channelAgent Routing Integration for Avaya

Web Interaction Manager and E-mail Interaction Manager

New products based on top-rated technologyCommon agent interface designed to improve productivityEasy access to a shared knowledgebase and customer historyBasic and Advanced packages to fit various cost/complexity models


Cisco Unified Communications 500 Series for Small Business


……….Cisco’s Needs a New Perspective for SMB Customers

Current Cisco Unified Communication Solutions successful in the40 - 100+ user market offering:

• Broad Range of Platform Choices• Range of Hardware Options• Broad Range of User Features• Customizable• Cisco IOS• Enterprise Feature Sets / Pricing

However, for smaller businesses, Cisco Solutions have been perceived as…

• Too complex to Sell• Too complex to Quote• Too complex to Install• Value not in line with cost


Introducing the Cisco UC500 Complete all-in-One IP Communications solution which includes:– Call Processing - Cisco Unified

Communications Manager Express– Voice Mail - Cisco Unity Express Voice

Mail– Auto Attendant – Full portfolio of Cisco Unified IP phones to

meet the Small Medium Business needs– Full featured Voice over IP capability

using H323 and SIP protocols– System level Configuration and

Management solution for day 0, 1 and 2 management

– Solution with Switching, VPN, Encryption, Cisco Data Routing, and optional Wireless LAN

Provides VAR opportunity to sell purpose-built solution for the small businesses

34© 2003, Cisco Systems, Inc. All rights reserved.

8-16 User Desktop Models Orderable May’07


SBCS - The Complete System

Cisco CE500

Cisco UC500

Cisco AP 521

Cisco WLC 526

Cisco IP Phones

Cisco Monitor Manager

Cisco Monitor Director

$350

$2400

Cisco Configuration

Assistant


MusicOn

Hold

Unified Communications 500 Series for Small Business

10.5” wide, 11.05” deep, 1.5 RU tall (2.625”)

Wi-Fi (optional)

POE (8)

2 x BRI FXS (4)VIC Slot

(field expansion)

WANPort

EXPPortConsole FXO (4)


UC500 & companion CE500-UC

Out of the Box, Switches and UC Platforms provide voice and data services

Cisco Catalyst Express 520 Series Switches

PSTN

Fax Machine or other Analog Devices

WAN Uplink

LANExpansion

Mobility

Cisco Unified Communication

500 Series

FXO or BRI

Secure Remote Access

Broadband Modem or Integrated Services

Router

Internet


SBCS Pricing Cisco UC520 •Unified Communications

Hardware•Includes Call Processing, Voice Mail, Auto Attendant•Includes all Licenses

$4195 (8 Users SKU)$7195 (16 User SKU)(+$300 for Integrated AP)

Cisco CE520 •LAN Switching for PoE Expansion

$1145 (Near Final)

$499

$1799

Starting at $175

Included, no cost download

Cisco Monitor Manager & Monitor Director

•Monitor Manager & Customer Site

•Monitor Director for Partner Support of Multiple Sites

Cisco IP Phones Cisco Unified IP Phones including all handsets, softphone, and wireless models

Cisco Configuration Assistant

Cisco AP 521 Wireless Access Point

Mobility Express

Cisco WLC 526 Wireless Mobility Controller

Single GUI for platforms all platforms, call processing, voicemail, auto-attendant

Platform / Software Description Starting US List Prices

Cisco Monitor $350

Cisco Director $2400

Cis

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Ser

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Example Cisco UC500 + CE500 Configurations

8 User Configuration:PSTN Interfaces: 4Power over Ethernet Ports: 8Analog Stations: 4Voice Module Expansion Slot: 1Models have optional WLAN SKU

UC520-8U-4FXO-K9 or UC520-8U-2BRI-K9

UC520W-8U-4FXO-K9 or UC520W-8U-2BRI-K9

With Integrated AP Option

16 User Configuration:*PSTN Interfaces: 4Power over Ethernet Ports: 16Analog Stations: 4Voice Module Expansion Slot: 1Models have optional WLAN SKU

UC520-16U-4FXO-K9 orUC520-16U-2BRI-K9

+WS-CE520-8PC-K9

UC520W-16U-4FXO-K9 orUC520W-16U-2BRI-K9

+WS-CE520-8PC-K9

With Integrated AP Option

32 & 48 User Configurations Coming in Fall of 2007


Summary

New offering specifically designed for medium sized companies – not just a repackaging exercise

Low-cost, feature-rich and easy-to-deploy

Communications Manager Business Edition is a single server, single box, single SKU

New and Advanced Applications

Creation of a new solution fro the Small business, priced right and easy to install

Designed with partner profitability in mind.


Please fill out your Evaluations

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