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A tool provided to CCAC students and alumni to assist in resume building, interview preparation and finding career opportunities. JOB SEARCH MANUAL COMMUNITY COLLEGE OF ALLEGHENY COUNTY CCAC JOB PLACEMENT & CAREER SERVICES OUR GOAL IS YOUR SUCCESS. ccac.edu
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A tool provided to CCAC students and alumni to assist in resume building, interview preparation

and finding career opportunities.

JOB SEARCH MANUAL

COMMUNITY COLLEGE OF ALLEGHENY COUNTY

CCAC JOB PLACEMENT & CAREER SERVICES

OUR GOAL IS YOUR SUCCESS.

ccac.edu

High Priority Occupations for the Three Rivers Workforce Investment Area

The occupations listed below require a Certificate or an Associate Degree and are current for 2015. For the most complete and recent list, contact your campus Job Placement and Career Services office.

Occupation Annual Annual Average Wage Openings

Architectural & Civil Drafters $51,980 18

Automotive Service Technicians & Mechanics $37,460 150

Cardiovascular Technologists & Technicians $54,700 18

Carpenters $48,400 130

Computer Support Specialists $44,100 110

Construction & Building Inspectors $54,140 40

Court Reporters $39,020 N/A

Diagnostic Medical Sonographers $55,780 18

Electrical Power-Line Installers & Repairers $68,560 24

Electricians $47,640 88

Emergency Medical Technicians & Paramedics $33,920 70

Executive Secretaries & Executive Administrative Assistants $50,060 82

Heating, A/C & Refrigeration Mechanics & Installers $45,840 43

Industrial Engineering Technicians $49,850 16

Industrial Machinery Mechanics $49,570 72

Maintenance & Repair Workers, General $39,500 147

Mechanical Drafters $47,400 17

Medical & Clinical Laboratory Technicians $36,320 36

Medical Assistants $28,280 82

Medical Records & Health Information Technicians $37,840 35

Nursing Aides, Orderlies & Attendants $27,380 197

Occupational Therapy Assistants $50,690 21

Paralegals & Legal Assistants $54,150 42

Phlebotomists $28,060 N/A

Physical Therapist Assistants $46,370 24

Plumbers, Pipefitters & Steamfitters $60,170 68

Purchasing Agents $61,400 45

Radiologic Technologists & Technicians $37,120 48

Real Estate Sales Agents $64,060 55

Registered Nurses $61,220 729

Respiratory Therapists $51,720 35

Telecommunications Equipment Installers & Repairers $57,770 20

N/A = Information is not available.

1CCAC Job Placement & Career Services Job Search Manual

CHAPTER ONE: INTRODUCTION .......................................................................................... 3

Job Hunting Techniques You Can Use for the Rest of Your Life ........................................................ 3

Persons With Disabilities Seeking Employment ................................................................................ 4

Military & Veterans Seeking Employment ........................................................................................ 5

Finding Employment With a Criminal Record ................................................................................... 5

Planning Your Time .......................................................................................................................... 5

CCAC Job Placement & Career Services Online ................................................................................ 5

CCAC College Central Network for Students, Alumni & Community Members ................................ 6

CHAPTER TWO: FIND YOUR PLACE IN THE JOB MARKET ..................................................... 7

Ways to Find a Job ........................................................................................................................... 7

Social Media Resources for Job Searching & Networking ................................................................. 7

Additional Organizations to Consider in Your Job Search ...............................................................10

Internet Resources for Your Job Search ...........................................................................................11

Internship & Co-operative Education Websites ...............................................................................13

CHAPTER THREE: GAIN VALUABLE WORK EXPERIENCE ......................................................14

Job Shadowing ................................................................................................................................14

Co-operative Education Program ....................................................................................................15

Internships ......................................................................................................................................16

Work-Study ......................................................................................................................................17

Volunteering ....................................................................................................................................17

Part-Time Jobs .................................................................................................................................17

CCAC Job Placement & Career Services

Job Search Manual

CCAC Job Placement & Career Services Job Search Manual2

CHAPTER FOUR: BUILD YOUR RESUME SKILLS ...................................................................18

Resumes ..........................................................................................................................................18

Tips for Maximizing Resume Visibility .............................................................................................20

Additional Tips to Improve Your Resume ........................................................................................20

Power Words ...................................................................................................................................20

Sample Resumes ............................................................................................................................ 22

References For Employment ........................................................................................................... 43

Sample Reference Sheet ................................................................................................................. 44

Cover Letters .................................................................................................................................. 45

Sample Cover Letters ......................................................................................................................47

Portfolios ....................................................................................................................................... 53

Job Applications ............................................................................................................................. 53

Sending Emails ................................................................................................................................55

CHAPTER FIVE: INTERVIEWING SKILLS ...............................................................................57

Interviewing ....................................................................................................................................57

Types of Interviews .........................................................................................................................57

Researching the Company .............................................................................................................. 58

Evaluating Your Employment Goals ............................................................................................... 58

Identifying Your Skills ......................................................................................................................59

Dress to Impress ............................................................................................................................. 62

Pre-employment Testing ................................................................................................................ 64

Sample Thank You Letter ............................................................................................................... 65

Making the Most of Your New Job ................................................................................................. 66

CONCLUSION ..................................................................................................................... 68

3CCAC Job Placement & Career Services Job Search Manual

CHAPTER ONE: INTRODUCTION

A successful job search is more than just a resume and a job application. It is a series of positive contacts with prospective employers, and it will involve some work on your part. This is some of the most important work that you will ever do, so it is important that you not only take it seriously, but that you give yourself enough time to get it right. Plan to write, and then review, your resume and cover letter every time you apply for a job. Work with your campus Job Placement & Career Services team to review your resume, cover letters and reference sheet. In addition, plan to do a lot of research on your target industry, target companies and certainly on those companies with which you have interviews. Work on your 30-second commercial (see page 9), which is vital in tight time situations such as career fairs and other professional networking events. This is your opportunity to present your qualifications, your

background and yourself in a positive manner. The following pages will walk you through the building blocks of a job search.

Job Hunting Techniques You Can Use for the Rest of Your LifeMany people begin or return to school with a goal of career advancement. The culmination of the time spent is not just receiving a degree or certificate but seeking a new career.

The process may be as simple as using new skills and credentials for advancement within the same career area and company. It may also be as complex as making a radical career change, such as going from being a school teacher to a systems analyst. Job hunting methods have changed in the past 10 years. The average person will change jobs between seven to 10 times and change careers three

CCAC Job Placement & Career Services Job Search Manual4

times. Employers are integrating technology into hiring practices and require specific skill sets from their employees.

In order to compete for openings, job seekers need to enhance their techniques in contacting and marketing to employers. These techniques involve completing online applications, interviewing, testing and using social media to project a professional image. The person hired is not always the most qualified, but rather the person who has convinced the employer that he/she is the most qualified.

Job hunting is like a game of skill with a prize—the job—awarded to those who practice it best. Successful job seeking is a combination of knowing the game and how to play it.

Persons With Disabilities Seeking EmploymentIf you are a person with disabilities, you may benefit from additional assistance in finding employment. You may have concerns about transportation, accessibility, accommodations and co-worker understanding. Job Placement & Career Services professionals can assist in identifying opportunities and resources key to a successful search. Many employers have programs designed to accommodate those with disabilities. In addition, CCAC maintains a Supportive Services for Students with Disabilities office on each campus. Persons with disabilities needing job search assistance are encouraged to meet with a CCAC support staff member to review their individual needs.

5CCAC Job Placement & Career Services Job Search Manual

Military & Veterans Seeking EmploymentMilitary personnel returning to the civilian job market may encounter unique situations. CCAC staff can assist you with identifying transferable skills, related opportunities and resources key to a successful job search. Many employers have special programs aimed at hiring veterans. In addition, each CCAC campus maintains a Military and Veterans Services office specifically to assist military and veterans needing job search assistance. They are encouraged to meet with a Job Placement & Career Services professional to review their employment needs.

Finding Employment With a Criminal RecordFinding employment with a criminal record can be challenging, but it is not impossible. The first step is to know the specifics of your criminal history including what information is available to perspective employers. Performing your own background check is one way to verify your employability.

A successful job search for a person with a criminal record would include an understanding of the employers’ perspectives, formulating a disclosure statement when completing the application and answering related questions in an interview. Due to the individualized nature of each person’s experience, it is recommended that those needing assistance meet with a Job Placement & Career Services professional.

Planning Your TimeEven if you are under no economic pressure to find a job quickly, starting your search early is a wise policy. Delays may hurt your chances of finding the job you want. If you have just

finished school, you are competing for similar positions with other new graduates in your field. A long delay between school or your last job and your application for work may give an employer the impression that his organization is one of your last choices. Once you start your search, you should treat it as a full-time job.

The following suggestions will help you plan your time for an efficient job search campaign:• Plan and start your search as soon as you

know you will need to find a new job.• Make your job hunting a full-time project.

You work a 40-hour week for your employer; you should work no less for yourself.

• Tell all friends, family and professional acquaintances that you are looking for a job.

• Be prepared to provide a resume and give a 30-second commercial for the kind of work you are seeking.

• Manage your online image by creating a LinkedIn account and reviewing your social media presence.

• Before approaching an employer, research the company, products, services, job openings, financials and locations thoroughly.

• Respond to leads as soon as possible.

Need Help Finding a Career?

CCAC Job Placement & Career Services OnlineGo to https://ccac.edu/Job-Placement/ to access resources to assist in your career research and job search. Information on topics including job search websites, cooperative education and career related events are listed.

CCAC Job Placement & Career Services Job Search Manual6

CCAC College Central Network for Students, Alumni & Community MembersRegistering on CCAC College Central Network (www.collegecentral.com/ccac)Registering on CCAC College Central Network will enable you to view all full-time and part-time positions, co-op opportunities and internships submitted to the Community College of Allegheny County. You must have an email account to register on CCAC College Central Network. Enrolled students may obtain an email address through Information Technology Services (ITS). You may obtain free email accounts from numerous sources. Be sure that your email address is professional.

Searching for Opportunities on CCAC College Central NetworkYou will need to register prior to conducting a search on CCAC College Central Network. For a more effective search, it is not required—but highly recommended—that you upload a resume to be reviewed and approved by Job Placement & Career Services.

Uploading a Resume on CCAC College Central NetworkUploading your resume on CCAC College Central Network will enable you to forward it directly to employers that utilize this feature. Some employers accept resume submissions directly to their CCAC College Central Network account.

It is strongly recommended that you have your resume approved by a Job Placement & Career Services professional prior to uploading. After your resume is approved, it will be available to employers.

7CCAC Job Placement & Career Services Job Search Manual

CHAPTER TWO: FIND YOUR PLACE IN THE JOB MARKET

Ways to Find a JobTo find your place in the job market, you will need to determine who is looking for a person with your skills. Listed below are some effective ways to get job leads.

BrainstormThis works well with help from someone such as your spouse, friends or family. Some questions to consider are:

• What are the job opportunities?• Where can I get hired?• Who knows a contact person working in

that business and industry?

Contact Friends & RelativesRemember that 60 to 80 percent of all jobs are found through networking. To access this hidden job market, you need to network with your friends, professionals and relatives. They should become the beginning of your network.

Contact Everyone You Know for Specialized Job LeadsIf your education prepared you for a specialized field, contact everyone you know in that field. In the early stages of your job search, make a list of these people. Check with your friends and family for suggested leads. For example, if your major and job interest is in accounting, develop a list of accounting firms or companies using accountants who are known to you, your family and/or friends. Contact these people and tell them you are interested in a job in their field. If they do not have a place for you, ask them if they can refer you to someone who may need you. Ask permission to use his/her name when applying.

Networking ContactsTell everyone that you are looking for a job and indicate the type of job you are seeking; this means tell clergy, store clerks, your aunt’s neighbors and cousins. You never know who may know someone who is looking for someone with your qualifications. One young man, a business student, mentioned to a neighbor that he needed a job. Two days later the neighbor’s friend, a manager who was looking for an administrative assistant, called the student and told him to come in for an interview and subsequently hired him. Try to make every encounter a contact.

Social NetworkingSocial networking sites, including LinkedIn and Facebook, offer opportunities for you to use technology for networking during your job search. Remember, you increase your chances of finding a job by increasing your contacts. The more contacts you make, the greater your chances of finding a job.

Social Media Resources for Job Searching & NetworkingAlmost all employers are using social media sites to identify, recruit and screen candidates for employment. Use these sites wisely to

CCAC Job Placement & Career Services Job Search Manual8

market your skills, build your network and apply for jobs. Be selective about who you connect with and regularly monitor comments made by others. Remember to be creative, communicate professionally and exchange recommendations.

Facebook (www.facebook.com) • Remove all unprofessional posts, pictures

and communication • Update your status to notify friends that you

are looking for a job; be specific about the type of job you are seeking

• Join professional communities that align with your industry

• Like prospective employers’ pages

LinkedIn (www.linkedin.com) • Build a complete profile and upload a

professional picture• Ask for and give recommendations• Ask your connections for introductions to

human resource professionals and other professionals in the industry

• Use the job search feature • Fill the specialties section with key words• Join and participate in relevant groups• Connect your LinkedIn profile to your

Facebook profile

Twitter (www.twitter.com) • Build a relevant network • Follow industry leaders • Follow current employees of the specific

companies that interest you• Alert your network that you are job searching

You can negatively impact your online image if profiles contain: • Provocative or inappropriate photographs,

or political, religious and personal information• Content about drinking or using drugs

• Criticism of previous or current employers, co-workers and customers

• Evidence of poor communication skills • Discriminatory comments • Lies about qualifications• Confidential information from other

employers

Newspapers & Professional MagazinesReview the help wanted ads and remember that an ad in the newspaper is usually for several positions. Even if you are under- or over-qualified, that company or organization may have a job for you. Read the want ads not so much for job openings as much as for ideas. Read the remainder of the paper, including the financial pages, real estate, arts and entertainment sections, to see what is happening. For example, what would a news article on the funding of a new shopping center, bank and/or child care center mean in terms of upcoming jobs?

Attend Job/Career FairsJob fairs are a great opportunity to network with employers. There are many eager employers, all located in one convenient area, waiting to talk to you. There are also employers from many different industries, so if you’re not sure what type of position you are seeking, a job fair will give you the opportunity to ask questions. • Before attending a job fair, try to get a clear

understanding of what a company is offering and what it is looking for in an employee.

• Avoid asking what the company does and if they have any jobs available. Employers expect you to know something about their companies and positions.

• Research to find out which companies will be in attendance. Make a list of the employers that interest you and visit their websites. Employers are impressed with applicants who demonstrate a familiarity

9CCAC Job Placement & Career Services Job Search Manual

with the organization, have prepared intelligent questions to ask and have thought about the way they might fit into the organization.

• Take copies of your resume to leave with employers. Unlike a regular job interview, you may only have a short amount of time to speak with a recruiter. The more prepared you are, the better the first impression you will make.

• Develop a 30-second commercial about yourself. Highlight the benefits that you would bring to the company. Remember, this face-to-face interaction is important to getting an interview.

A Sample 30-Second Commercial“Hello, my name is and I am a graduate of Community College of Allegheny County where I majored in Criminal Justice. My work experience includes working for a security company, a nursing home and a retail organization. I am here today to explore your (current position) and based on my research, I

meet your stated qualifications and would like to be part of your team.”

A job fair gives you the opportunity to present yourself in a way you might not be able to on your resume. Interpersonal skills, communication skills and business social skills are critical. Don’t forget that employers take into account your smile, handshake and attire when forming their impression. Look professional by dressing in business attire. Do not be overzealous and say that you’ll take any job they have. Show your enthusiasm, but have a specific goal in mind. Ask for their business card and after the job fair, send thank you letters to those individuals with whom you established personal contact.

Use the Direct Approach to Companies• The Mail-in and Internet Approach:

To concentrate your job search in a specific geographic area or industry, you will find it useful to make direct contact with as

CCAC Job Placement & Career Services Job Search Manual10

many companies as possible. How can you identify these companies? Selection of the company can be made in several ways. There are directories and company websites that give the names, addresses, type and size of companies and the names and titles of key executives. Some directories are regional and others are by industries. These directories are usually available in college and public libraries and online. Select the companies of interest to you and write or send an email directly to the name obtained in the directory or the name found on the company website.

• Letter Plus Resume: Enclose your resume with a cover letter to introduce yourself and refer to the specific position for which you are applying.

• Essentials for Your Letter: Individualize your letters. An individualized letter has a much better chance of selling you since it is personalized and shows your writing ability better than a resume.

• Appeal to the Employer’s Self-Interest: Relate your accomplishments to the possibility of filling the employer’s needs. Email letters should follow standard business practices; see page 55.

• Follow up: Follow up on those responses that do not request an interview right away with a telephone call, brief note or additional email. Follow-up is very important!

Additional Organizations to Consider in Your Job Search Look for Jobs in GovernmentFederal, state and municipal governments recruit graduates. Jobs range from forest rangers to FBI agents, from technical specialists to general administrators. Salaries are usually excellent, and benefits compare favorably with those in private industry.

Use Professional Fraternities, Alumni & ProfessorsConsider joining and becoming active in your college’s alumni association for an excellent source of entry into a wide variety of businesses and professional organizations. Professional fraternities and associations can also be an amazing source of contacts and job leads. After all, you can assume that most of the members are already employed in your field of interest. Remember to use your professors as contacts. Many of them are contacted by employers who are looking for talent in various fields. In addition, many of the adjunct professors are employed in their major fields.

Look to Public & Private Employment AgenciesMost states have employment services, which can be of help to you. Many of these services give special attention to recent graduates. There is usually no charge for their services. These organizations often maintain job boards, provide employment assistance and hold employment networking events.

Contact Your Local Chamber of CommerceIf your primary interest is a specific city or town, try the local chamber of commerce. Some chambers of commerce conduct programs designed to keep local talent from leaving the area.

Consider EntrepreneurshipBe your own boss, but first identify the time, energy and money required to be successful. Research is very important before taking this step. The Small Business Administration offers counsel and assistance to the small business person (www.sba.gov). They assist in management, training and raising capital. Obtain good advice before committing yourself to any business venture.

11CCAC Job Placement & Career Services Job Search Manual

Try These Other SuggestionsWatch for the following to uncover hidden job leads:

• New construction/company expansions• Promotions• New departments being formed• Retirements/deaths• New appointments• Transfer of personnel announcements• Community-based human service

organizations

Job Search Truths• You will not be given a job because you need

a job, no matter how much you need it. You will get a job because an employer needs you.

• If you show that you can produce results to fit an employer’s needs, you will be a desirable candidate.

• To show you fit the employer’s needs, you must know the depth and breadth of your

skills and communicate their relevance to the employer.

• Top officials are more likely to pass your resume along to friends in the business, thereby multiplying your leads.

Internet Resources for Your Job SearchCareer Builder www.careerbuilder.com This site is the most visited job-related site on the Internet. It provides classified ads from U.S. newspapers and numerous employers. Additional services include employer profiles, news headlines, career resources and help with your resume.

CCAC Job Bank www.ccacjobs.com Search the CCAC job bank database for full-time and part-time positions at the college.

have found their “favorite or best” job through personal connections.

Percentage of recruiters who rate candidates from the above sources as “highest quality”

59% Corporate Career Sites

59% Social Networks

64% Referrals

Source: 2014 Job Seeker National Report/ Section One: Job Seeker Nation

4 in 10JOB SEEKERS

OTHER TOPSOURCES

PERSONALCONNECTIONS

HIGHEST QUALITY SOURCES

21% Online Social Networking 20% Online Job Board 19% Classified Ad 10% Recruiter 7% Career Fair 7% College or University Connections 16% Other

21%

20%

19%

10%

7%

7%

16%

CCAC Job Placement & Career Services Job Search Manual12

City of Pittsburgh www.pittsburgh.gov/personnel/employment

CCAC College Central Network www.collegecentral.com/ccac This site contains job listings of employers who have requested postings through CCAC. Each week you are emailed the new listings from the previous week.

The Federal Government’s Official Job Site www.usajobs.gov

Higher Education www.higheredjobs.com This site features postsecondary employment opportunities.

Indeed www.indeed.com Indeed searches employers’ web pages, local newspapers, company and agency openings.

LinkedIn www.linkedin.com Professional networking site.

Monster www.monster.com This site provides listings of over 50,000 jobs worldwide. It offers a variety of job-search tools, including employers’ profiles, job listings and job-search articles.

NonProfit Talent www.nonprofittalent.com Job postings for social services and nonprofit organizations.

PA Careerlink www.jobgateway.pa.gov This site allows you to search job postings by county with a wide variety of job opportunities.

PA Civil Service Jobs www.scsc.state.pa.us Summaries of all civil service examinations are provided through this website. Available jobs are listed by educational training and subject area/category. Information on the nature of the work, job opportunities, testing, how to apply and specific requirements are provided as well.

Vibrant Pittsburgh www.vibrantpittsburgh.org/jobs Focuses on inclusion and diversity in the workplace.

13CCAC Job Placement & Career Services Job Search Manual

Internship & Co-operative Education WebsitesBroadcast Jobs www.tvjobs.com This website features broadcast employment services linking to internships in the field.

CCAC College Central www.collegecentral.com/ccac This site allows you to search CCAC’s job database, not only for full-time and part-time positions, but also internships.

Environmental Career Opportunities www.ecojobs.com This site is a source for job vacancies in the environmental field serving job seekers and employers. It includes a link to environmental-related internships.

INROADS www.inroads.org INROADS places minority college students in two- to four-year internships with participating organizations and trains them for corporate and community leadership.

Internship Programs www.internshipprograms.com This site is dedicated to internships.

Imagine Pittsburgh www.imaginepittsburgh.com/work This is a portal for Pittsburgh employment.

Pittsburgh Technology Council www.pghcareerconnector.com This site features technology-related companies in the Pittsburgh area.

The Student Conservation Association www.thesca.org This site lists exciting, hands-on conservation service opportunities lasting up to a full year.

CCAC Job Placement & Career Services Job Search Manual14

CHAPTER THREE: GAIN VALUABLE WORK EXPERIENCE

How can I find a job with no experience? How can I get experience without a job? Does this sound familiar? All too often this is the situation for recent graduates. They struggle with finding a job that does not require experience but are unable to gain experience without a job. The answer to this challenge can be found by gaining relevant experience, as a student through job shadowing, completing an internship, co-operative education course, work-study, part-time job or volunteering.

Job ShadowingThe opportunity to see what happens in a specific workplace environment is provided by job shadowing. Job shadowing is designed to increase career awareness and reinforce the link between classroom learning and work requirements.

During this time, students have the opportunity to walk through the work day shadowing competent workers and observe the work environment. They will see occupational skills in practice, assess their employability, learn the value of professional training and evaluate potential career options.

Some companies prefer providing a tour and information session rather than individual shadowing. These job shadowing experiences would include information about the company, its product or service, job opportunities and training necessary to match career opportunities. Students can job shadow from several hours to an entire workday depending on the company’s preference.

15CCAC Job Placement & Career Services Job Search Manual

Why Job Shadow?• You will gain a greater understanding of

career demands and qualifications.• Job shadowing allows you to understand the

connection between what is studied in the classroom and how it is applied to the world of work.

How to Get the Most Out of the Job Shadowing Experience• Dress as you would for a job interview with

the company or at the level of dress of others in the company. Bring paper and pen to take notes.

• Arrive on time and be polite, courteous and enthusiastic. Show the person you are shadowing how much you appreciate his/her time and the opportunity to learn.

• Don’t be afraid to ask questions, but remember that too many questions may interfere with his/her work.

• While your aim is to observe a typical workday, be open to unexpected opportunities such as company and professional organizational meetings or trade shows.

• Observe everything. Note the technology used and your surroundings. Learn as much as you can about the company culture.

• If you have a good rapport with the person you are shadowing, consider asking him/her to critique your resume and suggest strategies to get an interview.

• Be sure to write a thank you note to the person you shadowed.

Sample of Job Shadowing Sites

Area Hospitals Financial Services Firms TV/Radio Stations Law Offices Borough/City/County Offices Social Services Facilities Manufacturing Facilities Retail Establishments

Co-operative Education ProgramCo-operative education (co-op) is a unique plan of education that integrates classroom study with planned and supervised career-related work experience. Students are employed on or off campus as paid or nonpaid co-op students and receive academic credit for their work experience.

The purpose of the program is to develop and strengthen students’ academic, personal and career preparation. Co-op placements enable employers to provide feedback that assists the college in preparing students to work in today’s business environment.

To Apply for a Co-op at CCAC, a Student Must Have:• completed at least 30 college credits with at

least 12 credits in his/her major prior to the co-op semester;

• maintained a quality point average of 2.5 or above; and

• met the appropriate department’s criteria.

How to Apply for a Co-op at CCAC• Co-op Interview: Schedule an appointment

with Job Placement & Career Services. At this interview, possible types of positions will be discussed, your questions will be answered about the program and your resume will be reviewed.

CCAC Job Placement & Career Services Job Search Manual16

• Application: Complete all sections of the application.

• Faculty Recommendation Form: Fill out only the top portion of the form as it will be submitted to the co-op faculty representative for further completion.

• Resume: Prepare a professional resume using Microsoft Office Word and submit it to the Job Placement & Career Services office. For assistance with your resume, contact Job Placement & Career Services to make an appointment.

• Co-op listings: Research potential co-op locations at: www.collegecentral.com/ccac and www.indeed.com.

• Transcript: Obtain an unofficial up-to-date transcript at www.ccac.edu.

• Registration and Payment: You must register and pay for the credits earned in a co-op just as you would for any other course.

Once a student has secured a co-op credit work assignment, he/she will register for academic credit earning three or six credits. For three credits the student must work a minimum of 150 hours and for six credits a minimum of 300 hours. The faculty representative will award the student’s academic credit based on completion of the required hours, the employer’s evaluation and any work reports assigned by the faculty.

InternshipsInternships are very similar to co-op experiences. Internships provide opportunities for students to work for employers to gain career-related experience. This program seeks to relate classroom learning with application in a professional work environment.

The main difference between the internship and co-op is that the student does not receive academic credit for internships. With the

17CCAC Job Placement & Career Services Job Search Manual

assistance of Job Placement & Career Services, students secure a site on or off campus in their field of study to work for pay or no pay. It is recommended that the student work a minimum of 150 hours for the employer.

Local organizations are increasingly using internships/co-ops as their main source of recruitment. It is cost effective—organizations can try out employees at a discount or no wage before they are hired full time.

An internship/co-op experience is key to employment for new college graduates.

The goal for companies is to identify talent at an early stage through internship/co-op opportunities, then develop and retain the intern with a full-time position.

Work-StudyWork-study is a program sponsored by the Department of Labor that encourages students to work part time on and off campus. For eligibility and more information, check www.ccac.edu for more information.

VolunteeringEmployers often find value in students who volunteer. Volunteering can give students a significant edge, especially if they volunteer in a similar field. For example, if you plan to be a registered nurse, volunteer at a local hospital or medical facility. Having volunteer experience is important because more and more companies are looking for socially-conscious individuals.

Why do People Volunteer?• To gain experience, new skills, meet people

or develop their network of contacts as a way to get a new job or start a career.

• To give back to their community, help friends or promote an event.

• To gain experience that can be used on a resume to enhance job opportunities.

Volunteering is performing or offering services without pay. Volunteer opportunities are endless. They exist in communities, schools, student organizations and local agencies.

Part-Time JobsPart-time jobs provide real life experiences that are valuable to future employers. Your experiences at fast food or retail jobs are worth putting on a resume because they show an employer that you have the ability to keep a job while going to school. Working part time demonstrates your ability to multi-task and manage your responsibilities.

You can learn a great deal about how successful businesses operate and apply these practices to future positions. In addition, you learn to show up for work regularly, on time, dressed appropriately and able to perform assigned tasks.

Obtaining a part-time position in your field of study will be an advantage to you. It can increase your understanding of classroom material by providing real-life situations. For example, working as a physical therapist aide will increase your knowledge and understanding of a physical therapist assistant job and provide a better understanding of classroom information. Your development of soft skills (manners, appropriate behavior, common sense) as well as customer service, communication, leadership and administrative abilities can all be practiced and improved with your part-time job.

CCAC Job Placement & Career Services Job Search Manual18

CHAPTER FOUR: BUILD YOUR RESUME SKILLS

ResumesA resume is an advertisement for a very special product—you!

This is your first opportunity to present your skills to an employer, and hopefully it will lead to an interview. It is one of the keys you will use in trying to open the door to that all-important interview. There is no single correct format for a resume.

Before you begin to write your resume, you need to answer the following question: “What position do you seek?” Broad general resumes with a wide variety of jobs, skills and fields can be confusing. Employers want to know that you can meet the requirements of their position. If you are seeking an accounting position, elaborating on your prior welding experience does not help you to get called for an interview in the accounting field. Keep in mind that the resume has one main purpose: to get you an interview.

There are many resume formats, but the two most commonly used are the chronological resume and the functional resume. Both chronological and functional resumes serve the same purpose—only the layout and style differ. Examine the chronological and the functional resumes in layout and style as they appear in this manual.

The chronological resume is the most widely accepted format and the one most familiar to employers. It is also the easiest to write. Jobs and education are listed in reverse chronological order, starting with the most recent to the least recent. Dates, job titles and names of the organizations, cities and states are included. The functional resume is organized to highlight the qualifications of

the applicant separate from their employment history.

Before you sit down to write your resume, it will be necessary for you to do a bit of self-evaluation. Examine your accomplishments. Do any of these things apply to you?

Academic achievement Awards Volunteer work Internships or cooperative education Military experience Work-study employment Part-time/full-time job(s) Summer job(s) Community work Scholarship recipient Study abroad participant Officer of a club or organization Sports involvement Clinical rotations Clearances/Certifications Practicum

Often individuals will say: “I don’t have any experience.

I can’t write a resume.”

We all have skills, but not all of us know how to sell them in written format.

CCAC Job Placement & Career Services can help!

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After this list is assembled, write a brief description of the skills you used to perform the job(s). You will be astonished at the wealth of experience and skills you possess.

The next step will be to decide what headings would be suitable for inclusion on your resume. A few headings that you may find suitable are:

Heading Examples of Items to List Under Each

Objective/Position Title Target jobs of interest or career field/specific job title and number

Qualifications Summary Computer skills, certifications (CPR, Act 33/34), leadership positions, specialized skills

Education Awards, GPA, Dean’s List, participation in school activities or organizations, related courses

Work/Professional Experience Job title, clinical experience, special recognition, participation in training, awards or accomplishments

Volunteer Experience Positions of leadership, awards, events

Military Experience Education, training, awards (e.g., commendations, medals), rank, clearances and honorable discharge; this experience can be listed under work experience or under a separate heading

Now that you have an idea of what you can include in your resume, let us look at items that should not be included. Information such as weight, height, a photo, birth date, religion, political affiliation or national origin should never be included. You do not need to include a supervisor’s name, complete company address or employer contact information. This is also the time to consider appropriate contact information for your resume. [email protected] may be a fine email address for fun, but [email protected] presents a more professional image for your job search.

Next it is time to write the rough draft of your resume. Plan to review it many times—it will take several reviews to correct all of the mistakes and get it right. A good tip is to read it over backwards to look for spelling and grammatical errors. Always check for errors. Do not just rely on spell check. A resume

must be error free. Watch for the following:

• Most important, does the resume match the job you are seeking?

• Is the document well-balanced on the page and professional looking? Look at one of the formats on the following pages for examples of readable resumes.

• Do your margins offer enough white space to facilitate easy reading?

The next step is to have the resume critiqued by a Job Placement & Career Services professional. The staff member will check for errors that you may have overlooked and will give you suggestions on how to improve your resume.

CCAC Job Placement & Career Services Job Search Manual20

Tips for Maximizing Resume VisibilityThings to do:• Do use Microsoft Word to create your resume.• Do be concise and truthful and match your

skills to each job.• Do use white 8½” x 11” paper, printed on

one side only.• Do use standard type fonts such as Times

New Roman or Arial.• Do use a font size of 11 to 12 points and up

to 16 points for name.• Do use bold, underline or all capital letters

for section headings. • Do use a standard address format below

your name.• Do list address, phone numbers, email and

website on their own line.

Things not to do:• Do not use templates; they tend to

produce identical looking resumes, they lack flexibility and will not allow you to edit, delete or add information easily. Templates often do not upload properly.

• Do not use headers or footers.• Do not abbreviate (except for State) and do

not use jargon specific to a particular job.• Do not use first person language (I or me).• Do not condense spacing between letters.• Do not use fancy formatting such as italics,

shadows and reverses (white letter on a black background) or graphics as these do not scan well.

Additional Tips to Improve Your Resume • Use enough keywords to define your skills,

experience, education and professional affiliations.

• Describe your experience with concrete words rather than vague descriptions. For

example, it is better to use “managed a team of three software engineers” than “responsible for managing, training…”

• Use more than one page, if necessary, but do not go beyond two pages. If your resume is two pages, make sure the second page has a heading with your name and page two.

• Increase your list of keywords by including specifics. For example, list the names of software you use such as Microsoft Word, Access and Excel and add examples of your use.

• Describe your interpersonal traits and give examples. Keywords could include dependable (100% attendance), skilled in time management (successfully managed a part-time job while attending school as a full-time student and achieved a 4.0 GPA).

• Use job descriptions to uncover key words to include in your resume.

Power WordsWhen composing a letter or resume, think of the position and skills required to perform the job. Include these skills in the text of your letter and surround them with positive power words. A power word is one that explains the skills you possess, how you used this skill in the past and hope to use it in the future.

Power words convey team spirit, enthusiasm and accomplishments by producing a strong impact on the reader. Use power words to make your resume and cover letter more dynamic and persuasive.

The list of positive power words on page 21 is by no means exhaustive, but it gives you an idea of the type of words that are positive and should be used to highlight your skills and accomplishments in your cover letter and resume.

Remember to match your word choices to the power words used in the job description or posting.

21CCAC Job Placement & Career Services Job Search Manual

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List of Power Words

CCAC Job Placement & Career Services Job Search Manual22

DREW CAREY717 Kent Street

Allison Park, PA 15101555-555-5555

[email protected]

Summary of Qualifications:• Experience in all aspects of accounts payable and accounts receivable including coding and

processing of non-purchase order and legal invoices.• Accurate bookkeeping skills in the areas of petty cash, general ledger, expense reports, direct

billing and payments.• Computer skills utilizing the following: Microsoft Office, QuickBooks, MROM, Peachtree and

TurboTax.• Efficient office administration skills including document preparation, record management and

telephone communications. • Strong customer service skills gained through experience in government and business positions. • High degree of initiative; member of Phi Theta Kappa and achieved Dean's List.

Education:COMMUNITY COLLEGE OF ALLEGHENY COUNTY, Pittsburgh, PAAssociate of Science in Accounting (May 20XX)Certificate in Business Management (May 20XX)3.88 GPAWho’s Who Among Students in American Junior Colleges (20XX)

Accounting Courses Business Courses Financial Accounting Windows 20XX Office Suite Managerial Accounting Business Management Intermediate Accounting Business Law Accounting Applications (Payroll) Principles of Marketing Principles of Tax Office Productivity Applications Computer Applications in Accounting Economics I and II

Work History:ALLEGHENY COUNTY, Pittsburgh, PAOffice Assistant (20XX–Present)• Assist with organizing Career Fair 20XX, consisting of nine local school districts, 1,100 students, 70 speakers and 60 volunteers.• Handle a variety of administrative duties; ability to type 60 WPM.• Integrate tables, charts and graphs into professional documents using MS Excel and Word. • Monitor all grant-funded purchase orders ($548,000) for nine school districts.• Maintain databases using Access, Word and Excel.

BARNETT COMPANY, Pittsburgh, PAOffice Assistant/Typist (20XX–20XX)• Greeted incoming clients and customers.• Typed a wide variety of correspondence, reports and other documents.• Maintained customer database.• Assisted with filing, answering incoming calls, copying and sending faxes.

Accounting • Chronological Resume

Sample Resumes

23CCAC Job Placement & Career Services Job Search Manual

Julie McCormick1000 Elm Road

Pittsburgh, PA 15217412.555.5555

[email protected]

OBJECTIVESeeking an Administrative Assistant position that will integrate my computer skills, organizational abilities and business experience to contribute to your company’s growth and productivity.

EDUCATIONASSOCIATE OF SCIENCE, BUSINESS MANAGEMENT (May 20XX)Community College of Allegheny County, Pittsburgh, PA3.67 GPA, Dean’s List

MAJOR SUBJECTS RELATED SUBJECTSAdvanced Computer Keyboard Application Oral Communications Desktop Publishing Introduction to Business Integrated Office Applications English Composition I, II Introduction to Computers Business MathBusiness Management Business LawElectronic Records Management Principles of Supervision

SPECIAL SKILLSMicrosoft Office: MS Word, Excel, Access, PowerPoint, Web Page Design andtype 78 wpm

WORK EXPERIENCEOffice Assistant, (20XX–Present)CAREER SERVICES OFFICE, Community College of Allegheny County, Pittsburgh, PAPerform general secretarial duties for the department: develop and maintain databases, type correspondence, answer phones, file and greet visitors to the office.

Cashier, (199X–20XX)SAVE MOR FOOD STORE, Pittsburgh, PAAccurately tallied merchandise, operated cash register, assisted in other departments and provided quick and efficient customer service.

ACTIVITIESPresident and treasurer of Allegheny Campus Administrative Office Professional Club.Columnist and typist for church newspaper.

Administrative Assistant • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual24

Emanual Smith34 Breezeway AvenuePittsburgh, PA 15206

412-555-5555 [email protected]

PERSONAL SUMMARYA positive and energetic automotive technician who has mechanical aptitude and the ability to work efficiently in a fast-paced environment.

ACADEMIC QUALIFICATIONS

Associate of Science, Automotive Technician, 20XX Community College of Allegheny County, Pittsburgh, PA

CAREER HISTORY

Automotive Technician, January 20XX–present Stapleton Auto Repair, Pittsburgh, PA Provide a full range of automotive services to a wide variety of customers:Diagnose and repair both domestic and foreign vehiclesEstimate time and cost for repair or serviceExplain technical problems clearly to vehicle ownerMonitor the cost of an automotive repair and ensure that it stays within

budgetOrder vehicle parts and supplies for the garageMaintain an organized, neat and safe work area according to government

standards

Trainee Technician, May 20XX–January 20XX Wilson’s Auto, Pittsburgh, PADispensed fuel, checked and refilled fluid levels and changed oil and

filters, as necessaryMade minor adjustments and repairs on equipment (repaired or replaced

tires, head and tail lamps, muffler clamps, windshield wipers, brakes and balanced wheels)

Checked equipment for defects (cracked or broken hoses or belts, worn tires, and inoperative lights)

Removed and replaced batteries Oiled and greased equipment Cleaned vehicles, garage area and maintained shop equipment

Cashier, July 20XX–May 20XX Wilson’s Auto, Pittsburgh, PAEntered information into computer to generate final billProcessed cash, credit and debit transactions accuratelyMaintained the waiting area for customers, keeping it clean and orderly

Automotive Technician • Chronological Resume

25CCAC Job Placement & Career Services Job Search Manual

Lee Richards123 Shadow Place, Apt. 1A

Duquesne, PA 15110412-555-5555

[email protected]

Skills Summary• Four years of progressive experience in customer service and safety. • Ability to work flexible shifts including evenings and weekends. • Skilled in defusing angry, hostile and distraught individuals in a professional manner. • Capable of working well under minimal supervision in a fast paced environment. • Proficient in Microsoft Word, PowerPoint, Excel, internet and email. • Excellent customer service skills with individuals of diverse backgrounds. • Punctual, dependable worker who readily assumes additional responsibilities.

EducationCommunity College of Allegheny County, Pittsburgh, PAAssociate of Science, Criminal Justice & Criminology (20XX–Present)

• Relevant coursework: Introduction to Criminal Justice, Juvenile Justice and Juvenile Delinquency, Psychology, Sociology

Certificates, Clearances and Associations• Pennsylvania Child Abuse History Clearance (Act 33)• Office of Children, Youth, and Families FBI Clearance (Act 73)• Pennsylvania State Police Record Check (Act 34)• CPR, First Aid Certification, 20XX• NAEYC Good Standing Membership

Employment HistoryAssistant Group Supervisor, August 20XX–PresentChildren’s Place Childcare, McKeesport, PA

• Accurate and detailed record keeping, documentation and accident and incident reporting. • Supervise all safety and fire drills. • Follow protocols for proper release of children to caregivers. • Ensure that state regulations are followed throughout the day.• Communicate with guardians about their child’s behavior and progress. • Complete documentation for DPW assessments.

Crew Member, January 20XX–August 20XXMcDonalds, West Mifflin, PA

• Welcomed customers and provided food and drink according to requests. • Quickly learned and applied policies and procedures.

Supervisor/Cashier, September 20XX–February 20XXKFC, McKeesport, PA

• Correctly audited cash drawers and resolved issues with cashiers. • Completed inventory of food products and maintained computer database. • Prepared and served food and drinks.

Volunteer ExperienceRelay for Life, McKeesport, PA, 20XX, 20XX, 20XX

• Member of fundraising team that annually raised over $1,000 for cancer research.• Received monetary pledges and walked in the event.

Criminal Justice & Criminology • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual26

Charles Lincoln921 Cleetus DrivePittsburgh, PA [email protected]

SKILLS SUMMARY• Experienced working with children ages 2–13 in both educational and recreational settings. • Trained in lesson plan development and implementation for classroom curriculum. • Familiar with adaptive learning devices and a variety of materials and resources for children to

explore, manipulate and use.• Adept at working independently with minimal supervision.• Possess current Child Abuse, PA Criminal History and FBI Clearances (Act 33, 34 and 151).• Skilled in Microsoft Word, Access, Excel, PowerPoint and Adobe. • Dependable worker with excellent attendance and punctuality.

EDUCATION Community College of Allegheny County, Pittsburgh, PAAssociate of Science, Early Education & Child Development (20XX–Present)

CLASSROOM OBSERVATIONSBrookside Middle School, Pittsburgh Public School District, Pittsburgh, PA, Spring 20XX • Observed learning supports classroom under the direction of a special education teacher. • Assisted the teacher in an emotional support services classroom. • Presented to middle school students about high school experience and learning expectations.

PROFESSIONAL EXPERIENCETarget, Pittsburgh, PACustomer Service Representative, 20XX–Present• Speak with customers by telephone or in person to provide information about products, sales

and services.• Perform product returns, exchanges and rain checks.• Receive merchandise carry outs, defective products and obtain details of customer complaints.

VOLUNTEER EXPERIENCEYMCA of Greater Pittsburgh, Pittsburgh, PA After School and Summer Camp Counselor, 20XX–20XX• Worked with both after school programs and summer day camps for children ages 6–14. • Trained, encouraged and advised children to help compete in games and sports. • Explained and enforced safety rules and regulations.• Planned and scheduled sports related activities including dodge ball, baseball and basketball. • Provided emergency first aid and called for medical assistance when necessary.• Collaborated with counselors to address the needs of individual students. • Organized and led recreational activities such as arts, crafts, games and hobbies.

Early Education & Child Development • Chronological Resume

27CCAC Job Placement & Career Services Job Search Manual

Melissa Brown205 Harvard Place

Pittsburgh, PA 15215555-555-5555

[email protected]

QUALIFICATIONS• Meticulous, precise and accurate artwork. • Proven track record of hard work and dedication, working extra hours as needed. • Strive for innovative thinking, creative design while ensuring customers are pleased with services. • Outgoing, personable and a good communicator that easily explains complex information.• Participatory team member that is also able to work under minimal supervision.

EDUCATIONCommunity College of Allegheny County, Pittsburgh, PAAssociate of Science, Graphic Communications, 20XXDean’s List Recipient

Major Subjects• 2-Dimensional Design • Color Design• 3-Dimensional Design • Digital Imaging• Intro to Digital Graphic Design • Photography• Drawing • Digital Photography• Graphic Communication • Advanced Digital Graphic Design• Printmaking • Oral Communication • Digital Publishing • Ancient Art History• Web Graphic Design

SKILLS SUMMARY• Adobe, Photoshop, Illustrator, InDesign.• Web Design, HTML, Flash, Dreamweaver.• Microsoft Word, PowerPoint; type 55 wpm.•  Designed print publications for store advertisements: flyers, coupons and mailings.• Use social media for store marketing.

WORK HISTORYGeneral Hospital Pharmacy, Pittsburgh, PAPharmacy Technician (20XX–Present)• Responsible for closing pharmacy and retail store at the end of business. • Reconcile cash drawers from registers. • Maintain back up servers for store and pharmacy. • Assist customers placing orders, retrieving prescriptions and answering questions. •  Assist pharmacist in fulfilling orders. 

YMCA, Uniontown, PASwimming Instructor (20XX–20XX)• Taught swimming lessons to children ages 3–12.

Graphic Communications • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual28

JOHN DOE122 Main Street

Pittsburgh, PA 15222412-555-5555

[email protected]

OBJECTIVE

Seeking a position utilizing my formal HVAC training and other work experience

QUALIFICATIONS

• Formal training and experience with the installation, trouble shooting and repair of HVAC systems

• Possess EPA Universal Certification • Proficient capabilities in soldering and brazing of copper and steel, cutting and welding of

steel using oxyacetylene, and electric arc welding of plate and sheet metal • Formal training and practical application of procedures and practices of fabrication,

installation, sealing and duct blower testing of a duct system • Possess PA Asbestos License and experienced in the safe removal of asbestos along with

extensive demolition work • Experienced in the operation of forklifts and bobcats

EDUCATION

Heating and Air Conditioning Technology, Certificate, 20XXCOMMUNITY COLLEGE OF ALLEGHENY COUNTY, West Hills Center, Oakdale, PA Coursework included:

Basic Electrical Wiring Heating Systems Air Conditioning Systems Job Safety and First Aid Refrigeration Systems EPA Refrigeration Certification Prep HVAC Installation Planned Maintenance Math for the Industries Brazing and Welding

EPA Universal Certification, October 20XX

WORK EXPERIENCE

Sales/Warehouse Manager, SMITH’S DISTRIBUTOR, Anytown, PA (20XX–20XX)Sold products, distributed and maintained stock and supplies, operated small machinery including forklifts, took orders in the warehouse, loaded trucks and performed other related tasks

Plumber’s Apprentice, MR. CLOGPIPE/PLUMBER, Anytown, PA (20XX–20XX)Repaired water lines, drains and pipes, installed water heaters and used a hydro jet for the cleaning of drain lines

Union Laborer, Pittsburgh, PA, (20XX–20XX)Performed asbestos removal and demolition work

HVAC • Chronological Resume

29CCAC Job Placement & Career Services Job Search Manual

BARBARA APPLICANT123 Main Street, Pittsburgh, PA 15222

[email protected]

POSITION OBJECTIVE: To gain a position in the information technology field at (insert company name) as a (insert job title).

COMPUTER SKILLS • Networking capabilities utilizing Microsoft Server 20XX • Information systems design and implementation capabilities within a database management system (DBMS) environment • Thorough understanding of computer hardware including motherboard, processor and peripherals • Complete knowledge of Windows operating system • Thorough understanding of the system development and modification process with the ability to evaluate and choose a system development methodology • Experienced with Microsoft Windows server-based LAN environment for network administration concepts and activities

BUSINESS CAPABILITIES • Strong customer service skills gained through work in technical repair and service environment • Effective written communications skills as demonstrated through formal college education • Proficient negotiation skills developed through work in customer service and in management

EDUCATIONCommunity College of Allegheny County, Pittsburgh, PACertificate: Computer Information Technology, Software Development, August 20XXCoursework included:

Information Systems with Programming Financial Accounting Information Technology: Hardware/Software NetworkingMicrosoft Server 20XX Microsoft Office

Duquesne University, Pittsburgh, PA (20XX–20XX)Major: English; Minor: Journalism, completed 90+ credits toward degree

WORK EXPERIENCETechnical Repair and Customer Service Representative, (20XX–20XX)Roth Computer Register Company, Pittsburgh, PA • Answered and responded to service related inquiries and repairs • Programmed and repaired POS systems • Handled payment/collection aspects of service • Developed strong client/customer relations • Trained 8–10 new employees and other related duties • Investigated customer inquiries and resolved customer problems professionally

Information Technology • Functional Resume

CCAC Job Placement & Career Services Job Search Manual30

MARY A. ANDERSON412-555-5555

[email protected]

Information Technology ProfessionalTrainer—Help Desk Technician—Network Administrator

PROFESSIONAL PROFILE

A people-oriented individual who enjoys working in a collaborative culture to bridge the gap between average business users and information technology. Utilize strong instructional capabilities, troubleshooting and repair to ensure technology is user friendly. Team-oriented leader with effective communication skills.

QUALIFICATIONS

INFORMATION TECHNOLOGY BACKGROUND• Strong information technology expertise developed through three years help desk experience with 10 servers, 80 computers at home office and 20 computers at remote office

•   Thorough knowledge of Microsoft Operating Systems and Microsoft Office utilization and operation•   Proficient understanding of computer hardware including motherboards, processors and peripherals• Formal education in programming languages (Java, HTML) with exceptional results (4.0 GPA) • Knowledge of Active Directory in coordination with network administration and security • Database (front-end and back-end) experience along with networking expertise• Cloud-computing familiarity in relationship to online storage-computing, e.g., Google Docs and Dropbox• Extensive knowledge of software installation and troubleshooting developed through practical

experience and formal education

INSTRUCTIONAL/COMMUNICATION CAPABILITIES • Engaging instructional capabilities gained through tutoring 28 college-level students per semester• Strong learner assessment ensuring understanding and providing instruction in areas of weakness to

develop learners’ strengths and knowledge• Exceptional problem-solver in answering user inquiries and solving technical concerns to their

satisfaction; consistent positive feedback from users• Excellent leadership capabilities gained through position of president of Phi Theta Kappa (International

Honors Society)•   Proficient speaking capabilities demonstrated through guest speaking events in classrooms, moderating 

Phi Theta Kappa events and formal education experience• Effective written communications skills as demonstrated through formal college education and business

related experience

EDUCATION

Community College of Allegheny County, Pittsburgh, PAAssociate of Science, Information Technology Support, Graduated May 20XXPhi Theta Kappa; GPA: 4.0

Information Technology • Functional Resume

Page 1

31CCAC Job Placement & Career Services Job Search Manual

MARY A. ANDERSON

ACADEMIC COURSE WORK

Information Technology coursework included:• Relational database systems design and implementation (SQL)• Programming languages (Visual Basic 20XX), Java• Hardware (PC components: motherboards, processors, and peripherals)• Microsoft Server (Active Directory)• Help desk and user support• Networking technologies (OSI Model)• Web development (HTML5, CSS)• SDLC Process: Information Systems Analysis and Design• Cloud Computing, including Virtualization (VMware, Virtual Box)

PROFESSIONAL EXPERIENCE

Community College of Allegheny County, Pittsburgh, PA (20XX–present)Tutor: Information Technology and Business • Provide individual and small group tutoring to 15 students per week in the college’s tutoring center• Improve student achievement by clarifying learning problems and developing effective study skills• Review class material, discuss the text, predict test questions and formulate ideas for papers

Hartle Engineering Company, Slippery Rock, PA (20XX–20XX)Technology Help Desk Support and Network Administration, (20XX–20XX)• Received and responded to 25+ Information Technology service-related inquiries and repairs per week• Developed strong client/customer relations with over 100 network users • Created and maintained six databases to track hardware and software• Worked with 50+ clients per week to assess their needs and to provide solutions• Assessed and completed network infrastructure and policy orientation

Marketing Assistant (20XX–20XX)• Tracked engineering projects with Microsoft Access to produce reports on bids and proposals• Prepared RFPs and other reports for submission• Prepared meeting agendas and meeting minutes

Land Survey: Instrument Operator (20XX–20XX)• Assisted in the determination of existing and proposed right-of-ways• Recorded and computed data for performing level loops (the transferring of elevational data)• Worked with contractors in providing survey data for expediting construction projects• Developed layouts of new roadways or proposed roadways

Information Technology • Functional Resume (continued)

Page 2

CCAC Job Placement & Career Services Job Search Manual32

Margaret M. Smith1234 Hill Street, Pittsburgh, PA 15222

[email protected]

PROFILE• PA Licensed Massage Therapist #MSGXXXXX• Knowledge of the theory and application of the following massage therapy techniques:

Swedish massage, deep tissue massage, chair massage, myofascial release, orthopedic assessment, trigger point therapy, sports massage, hydrotherapy, aromatherapy, hot stone massage

• Proficient in client communication and intake interview skills, SOAP charting and other relevant professional documentation

• Outstanding knowledge of human anatomy, physiology and kinesiology• Ability to analyze client postural issues and chart as necessary• Conduct client assessment including range-of-motion and muscle testing• Experience in planning and performing of client-specific outcome-based massage therapy sessions• Apply professional and ethical approach to the massage therapy field• Experience and training as a cosmetologist and nail technician

EDUCATIONAssociate of Science, Massage Therapy, 20XXCommunity College of Allegheny County, Pittsburgh, PA• GPA 3.8, Dean’s List• Clinical experience: (XXX) hours in a supervised massage lab setting and off-site community volunteer

experience

Certificate, 20XXABC Cosmetologist School, Pittsburgh, PA

WORK EXPERIENCEAssistant Stylist, 20XX–PresentDFG Salon, Pittsburgh, PA• Assist in cutting, styling, coloring and highlighting hair• Keep salon clean and orderly according to salon and government standards• Consult individually with clients, assisting with product and style selection• Market salon services and products• Maintain detailed appointment schedules and client records• Provide excellent customer service contributing to maximum client satisfaction and repeat business

Assistant/Receptionist, 20XX–20XXJennifer’s Salon, Pittsburgh, PA• Managed front desk, greeted clients, politely answered phones, took messages and scheduled appointments,

and maintained an orderly and professional area• Prepped clients for services by shampooing and conditioning hair

Nail Technician, 20XX–20XXSally’s Nail Salon, Pittsburgh, PA• Performed manicures and pedicures and assisted clients with color selection • Maintained a friendly atmosphere while performing services• Cleaned nail and pedicure stations to ensure a sanitary environment

Massage Therapy • Chronological Resume

33CCAC Job Placement & Career Services Job Search Manual

ALEXANDER GAMMERSY555 East 14th Avenue, Homestead, PA 15120

[email protected]

QUALIFICATIONS SUMMARY• Well-trained computerized medical billing and coding professional with experience coding

CPT procedures and ICD9/10 diagnoses• Strong understanding of medical terminology, claims processing procedures and NaviNet • Ability to differentiate between workers compensation, primary and supplemental claims

and apply appropriate information to claims• Knowledge of new claims submission, payments received and submission of claims • Experience with hospital pharmacy operations and patient transportation

EDUCATIONCommunity College of Allegheny County, Pittsburgh, PACertificate in Medical Insurance Specialist (May 20XX)GPA 3.53

HOSPITAL EXPERIENCEUPMC Presbyterian, Pittsburgh, PAMedication Delivery Assistant – Pharmacy Department (April 20XX – December 20XX)

• Assisted pharmacist in filling patients’ medication orders• Maintained automated medical stations, unit and department stock, emergency boxes

and crash carts• Ensured that medications in all areas were safely tracked and stored

UPMC Presbyterian, Pittsburgh, PAPatient Transport – Transportation Services Department (September 20XX – April 20XX)

• Safely transported patients to and from locations within the hospital• Maintained courteous and empathetic interactions with patients and staff• Delivered supplies, equipment and other materials to the appropriate units

ADDITIONAL WORK EXPERIENCECannon Business Process Services, Pittsburgh, PAField Support Representative (January 20XX – Present)

• Process and sort all internal and external incoming mail• Deliver mail timely to assigned floors and internal mail address locations; pick-up outgoing mail • Process, organize, and distribute office supplies to internal clients• Log outgoing and incoming items and review for accuracy

MILITARYUnited States Army, Fort Hood, TXE4 Telecommunication Specialist, (20XX – 20XX)

• Possessed all high level security clearances; handled confidential information• Supervised and trained Telecommunication Specialists• Used “DUSTY” (computer software that maintains communications between US military

installations)

Medical Insurance Specialist • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual34

Monte Corp1110 Semper Fi LanePittsburgh, PA 15222

724-555-5555724-444-4444

[email protected]

OBJECTIVEAn opportunity in Human Resources where my education and experience will be utilized. EDUCATIONAssociate of Science, Business Management, May 20XX Community College of Allegheny County, Pittsburgh, PA • 4.0 GPA, Dean’s List, Graduated with Highest Honors

WORK EXPERIENCEU.S. Marine Corps12th Marine Corp District, Prior Service Recruitment, San Diego, CARecruiter Instructor (Active Duty, E–8) 20XX–20XX • Tracked and inspected subordinates’ performance utilizing a systematic recruiting database. • Supervised 21 recruiters covering the western region of the U.S. • Mentored, trained and developed section leaders to supervise regional teams. • Conducted ongoing training and evaluation of all staff members. • Ensured that recruiting standards, processes and procedures were developed, evaluated and implemented to meet the division’s established goals and objectives. • Evaluated and processed applicants’ status for waiver eligibility.

Recruiter in Charge/Recruiter (Active Duty, E–7) 20XX–20XX • Conducted preliminary screening and administrative processing of new applicants. • Scheduled physical examinations of new recruits. • Maintained accurate records on all recruitment activities. • Provided community leaders with Marine Corps marketing material to assist with community and job fair events. • Interviewed, screened, evaluated and managed the administrative process of recruiting prior service marines.

Target, Pittsburgh, PAFront End Coordinator 20XX–20XX • Trained others in customer service and teambuilding skills. • Distributed and recorded work load equally among 12 co-workers using sound management

practices. • Initiated team cooperation, managed and directed staff, transitioned from day to night shifts,

relayed changes and alterations of orders and tasks. • Processed cash, credit, debit and check transactions, answered questions, recorded and distributed calls and messages.

Military/Business • Chronological Resume

35CCAC Job Placement & Career Services Job Search Manual

NATHAN NURSE, RN123 Main Street

Pittsburgh, PA 15222412-555-5555

[email protected]

CAREER OBJECTIVE: Seeking a Nursing career position utilizing my clinical nursing education and experience.

QUALIFICATIONS: • Proficient patient care skills in medical/surgical, geriatric and pediatric hospitalization. • Accurate medication distribution skills. • Effective communication skills as related to patient assessment, answering inquiries,

explaining conditions and procedures, and providing encouragement and comfort. • Charting and records management related to patient care. • Highly trained in emergency procedures including CPR, AED and First Aid.

EDUCATION:Associate of Science, Nursing (20XX)Community College of Allegheny County, Pittsburgh, PA

AWARDS AND HONORS: • Phi Theta Kappa—Honors Fraternity • Psi Beta—Psychology Honor Fraternity • Future Nurses of America—Club President • National Honor Society

CLINICAL EXPERIENCE: (20XX)Kane-Ross Regional Health Center, Ross Township, PA, General Nursing, GeriatricsChildren’s Hospital, Pittsburgh, PA, Pediatrics Magee-Women’s Hospital, Pittsburgh PA, Labor & DeliveryUPMC-Cranberry, Pittsburgh, PA, Medical-SurgicalUPMC-Passavant, 4 Pavilion, Pittsburgh, PA, Medical-Surgical, TelemetryUPMC-Mercy, 10 Tower, Pittsburgh, PA, Medical-Surgical, Telemetry

WORK EXPERIENCE:Server and TrainerAvon Country Club, Pittsburgh, PA, 20XX–20XX • Assisted patrons in their meal selection and served meals. • Answered customer inquires. • Trained new personnel and resolved conflicts with staff. • Maintained safety and sanitation of facilities based upon industry standards.LifeguardPymatuning Lake Park, Meadville, PA, 20XX • Thorough training in life-saving techniques including CPR, AED and first aid. • Position required diligent observation of patrons at park to ensure safety and well-being.

Nurse • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual36

Angela McDonald2000 Lime Hollow Drive

Pittsburgh, PA 15220724-555-5555

[email protected]

OBJECTIVESeeking a Paralegal position that will use my training, organizational abilities and computer skills.

EDUCATIONAssociate of Science, Paralegal Studies (anticipated graduation May 20XX) Community College of Allegheny County, Pittsburgh, PA3.9 GPA, Phi Theta Kappa Honorary Society, Dean’s List

MAJOR COURSES RELATED COURSES Evidence and Procedures English Composition I and II Legal Research and Writing American Government Litigation I and II American Constitution Estates and Trusts I and II Introduction to Computers General Corporate Law Financial AccountingEvidence Law Real Estate Fundamentals Domestic Relations Real Estate Practice

SKILLSInternet research using WestLaw Typing: 63 wpmComputer proficient with Microsoft Office: Word, Access, Excel, PowerPoint

WORK EXPERIENCEALZED/OLSTEN, Pittsburgh, PADocument Coder/Paralegal (20XX–Present)• Provide litigation support for law firms; prepare legal documents for indexing. • Read, analyze and extract prescribed information from corporate documents to be

used in constructing databases for litigation support. • Conduct final check and quality control of materials.

ASPEN SYSTEMS, Pittsburgh, PADocument Processor (20XX–20XX)• Provided litigation support as a document coder; performed quality control and data

entry. • Extracted prescribed information from corporate documents and entered the data

into a database to allow for easy and accurate retrieval of information by attorneys and clients.

Paralegal • Chronological Resume

37CCAC Job Placement & Career Services Job Search Manual

Jennifer Green200 Hireme Street, Pittsburgh, PA 15222

412-555-0000 [email protected]

KEY QUALIFICATIONS • Current Pennsylvania PTA License (TE110604)• Basic Life Support, CPR for the Health Care Provider• Professional Memberships: American Physical Therapy Association, 20XX

EDUCATIONAssociate of Science, Physical Therapy Assistant, 20XX Community College of Allegheny County, Pittsburgh, PA

• Dean’s List

CLINICAL EXPERIENCE Forbes Regional Hospital, Monroeville, PA, 20XXHealth Star Physical Therapy, Monroeville, PA, 20XXUPMC McKeesport Inpatient Rehabilitation Facility, McKeesport, PA, 20XXHCR Manor Care Shadyside, Pittsburgh, PA, 20XX

• Developed and refined clinical problem solving skills • Effectively managed clinic resources to improve patients’ plans of care • Used and maintained clinic equipment properly to keep clinic in constant state of readiness• Established good therapeutic relationships with patients• Appropriately advanced patients’ plans of care to achieve stated goals while maximizing safety and

comfort• Modified therapeutic exercise to progress the patient’s care; performed laser, ultrasound, electrical

stimulation and hot and cold modalities• Utilized clinical instructor and patient feedback to improve clinical skills • Consistently sought opportunities to learn new skills• Accurately collected relevant data and written documentation that was timely, accurate, and concise

WORK EXPERIENCE Physical Fitness Attendant, Keep Fit Forever, Leechburg, PA, 20XX–Present

• Proactively assist members with individually designed exercise programs• Perform fitness assessments • Communicate with members to ensure results are in line with their expectations• Schedule follow-up appointments and maintain detailed files on all members

Supervisor, ABC Roofing, Pittsburgh, PA, 20XX-20XX• Managed teams of five for demolition and reconstructing commercial roofs; motivated teams to

achieve goals• Trained employees on safety procedures• Arrived at work in a timely manner; adapted to unexpected issues on a daily basis • Created strategies to complete the job in an effective and efficient manner• Operated heavy equipment and machinery

VOLUNTEER EXPERIENCE NovaCare Rehabilitation, Monroeville, PA, 20XXEast Suburban Sports Medicine Center, Penn Hills, PA, 20XX

Physical Therapy Assistant • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual38

PAULA PLEASANT125 Bowling LaneWexford, PA 15090

412-555-5555 [email protected]

CAREER OBJECTIVEHighly skilled public relations professional interested in promotional and project management position.

HIGHLIGHTS OF QUALIFICATIONS− Five years of successful experience in public relations.− Ability to work professionally with diverse populations.− Skilled in writing public service announcements and promotional materials.− Creative, energetic and hard working.− Well-organized and self-motivated.

RELEVANT EXPERIENCEPublic Relations/Problem Solving− Successfully handled PR problems for cable TV company, gaining the cooperation of 300

homeowners for installation on their property.− Established friendly communication and identified homeowner’s specific objectives.

Promotions− Promoted 29 campus entertainment events and wrote PSAs and ads, implemented creative

promotional ideas and designed brochures.− Sold program advertising space for fundraising musical event.− Promoted special season offering for proposed new entrees, designed menu and designed

and distributed discount coupons for restaurant.− Developed 60-second TV spot to raise funds for a local charity.

Project Management/Organization− Coordinated programming and scheduling for a live radio talk show on KDKA.− Contacted public figures and ordinary citizens to set up specific schedule.− Wrote biographical material and proposed questions for radio anchormen.− Managed an 80-seat restaurant.− Hired, supervised and scheduled employees; monitored customer satisfaction.

EMPLOYMENT HISTORYInstallation Coordinator Pittsburgh Cable TV, Pittsburgh, PA 20XX–PresentRestaurant Manager O’Neil’s, Pittsburgh, PA 20XX–20XXProduction Intern KDKA Radio, Pittsburgh, PA 20XX–20XXPublic Relations Intern St. Mary’s Home, Oakmont, PA Summer 20XX

EDUCATIONBachelor of Arts, Communications (20XX) Graduated Magna Cum Laude, GPA 3.7Duquesne University, Pittsburgh, PA

Associate of Science, Production Journalism (20XX) Graduated with Highest Honors, GPA 3.75Community College of Allegheny County, Pittsburgh, PA

Public Relations • Functional Resume

39CCAC Job Placement & Career Services Job Search Manual

GLORIA MORNINGSTAR, R.T.(R)568 Clairton Road

West Mifflin, PA 15122412-555-5555

[email protected]

EDUCATIONASSOCIATE OF SCIENCE, RADIOLOGIC TECHNOLOGIST (20XX)Community College of Allegheny County, Pittsburgh, PA GPA 3.6 CPR and First Aid Certified (20XX) ARRT Board Certified, License #1234567

CLINICAL EXPERIENCEUPMC MERCY HOSPITAL, Pittsburgh, PA (20XX–20XX) • Two years of clinical experience as radiographer in general X-ray,

fluoroscopy, portables and the use of C-arm in operating room. • Moved radiographic equipment to correct height and angle to targeted area analyzing appropriate technical factors. • Performed radiographic examinations using special low-dose techniques, positioned patients, taking into consideration physical differences in patients and made exposures necessary for the requested procedure. • Experience with Mammography, Tomography, Myelogram and Intravenous

Pyelogram. • Adaptive to changing work environment as demonstrated by clinical work

schedule and current position.

WORK EXPERIENCEWEST PENN ALLEGHENY HEALTH SYSTEM, FORBES, Monroeville, PA Radiologic Technologist, (20XX–Present) • Perform all patient X-ray procedures, maintaining production and quality of radiographs by following established standards and procedures. • Develop radiographs; observe results and make necessary adjustments.

SHOE STORE, Pittsburgh, PA Sales Representative, (20XX–20XX) • Provided excellent customer service resulting in repeat business. • Greeted customers, assisted with product selection, fitted shoes and processed orders.

Radiologic Technologist • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual40

Donald Jenkins44 Penn Avenue

Pittsburgh, PA 15236(412) 888-0000

[email protected]

Professional ObjectiveSeeking employment in the social services field utilizing my recent education and years of experience working with clients in healthcare and customer service settings.

Summary of Qualifications Fifteen years of progressive experience providing excellent customer service to the public,

patients and clients. Skilled in Microsoft Word, PowerPoint, Outlook, Internet, MediPac and medical charting

software. Easily establish rapport with patients in crisis situations, help diffuse volatile patients and families. Trained in HIPAA policies, ensuring patient confidentiality is securely protected. Possess Act 33, 34 and 151 clearances.

EducationCommunity College of Allegheny County, Pittsburgh, PAAssociate of Science, Social Work, Anticipated Graduation August 20XX

Pressley Ridge, Pittsburgh, PAStudent Internship, 20XX Completed 100-hour internship under the supervision of children’s department manager. Assisted in the intake and assessment process for clients and their families. Worked directly with youth in recreational activities.

Experience UPMC Magee Women’s Hospital, Pittsburgh, PAClinical Support Specialist III, 20XX–Present Schedule patients for outpatient procedures in radiology department. Register patients upon arrival, collect insurance information and explain procedures. Organize and order films and charts for equipment. Maintain flow of daily office functions for doctors and radiology technicians. Room patients, hang past and present mammograms and type screening mammogram reports.

Home Depot, West Mifflin, PACustomer Service Representative, 20XX–20XX Promoted from cashier within first six months. Described merchandise and explained use, operation and care of merchandise to customers. Coordinated and taught the community-based product workshops for both children and adults. Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges and security practices. Placed special orders and called other stores to find desired items for business accounts. Priced, arranged and displayed merchandise to promote sales.

Social Services • Chronological Resume

41CCAC Job Placement & Career Services Job Search Manual

Julianna Moore465 Star Avenue, Pittsburgh, PA 15227

412-555-5555 [email protected]

www.jmportfolio.com

THEATRICAL COSTUME DESIGNER ACCOMPLISHMENTS  ♦  Skilled in costume design and alterations for movie sets, on- and off-campus productions and     for freelance projects  ♦  Experienced as a master seamstress for over 30 years, creating bridal and prom dresses and     custom-designed pieces  ♦  Effectively collaborated with directors, producers and instructors throughout performance     planning  ♦  Created make-up and hair design for actors and used wigs to alter appearances  ♦ Worked closely with local theatres to secure and borrow props, costumes and materials

EDUCATIONCommunity College of Allegheny County, Pittsburgh, PAAssociate of Science, Theatre, May 20XX  ♦  Major: Technical Theatre  ♦  Member Phi Theta KappaMajor Coursework: Technical Theatre I and II, Production Theatre I and II, Stage Management, Stage Make-up, Filmworker I, Acting I, Acting for Television

THEATRE EXPERIENCECommunity College of Allegheny County, South Campus, West Mifflin, PAServed as costume mistress for productions during school tenure: March 20XX: Sweeney Todd  ♦   Currently in planning stages for spring musical with cast of 17February 20XX: The Last Five Years  ♦   Currently in planning stages for two-person showNovember 20XX: Earth and Sky  ♦   Cast of 13, 28 scenes with no intermissionOctober 20XX: Putnam County Spelling Bee  ♦   Cast of 19, custom-made costumesAugust 20XX: Two Rooms  ♦   Minimal set design, costume-focused production to describe profession/character themesMarch 20XX: Secret Garden  ♦  Presented as dream sequence, required to fit in period design

Studio Company, Costume Alterations, Pittsburgh, PAOctober 20XX, A New York Heartbeat  ♦  Provided custom alterations for movie set

New Works Festival, Wardrobe Design, McKees Rocks, PASeptember 20XX: Shaving Lessons and Half Windsor Knots  ♦   Collaborated with playwright, director and set design team for original production that received 

five out of seven awards at the 2010 New Works Festival

Theatre • Chronological Resume

CCAC Job Placement & Career Services Job Search Manual42

JANE DOE123 Main Street

Pittsburgh, PA 15222412-555-1212

[email protected]

OBJECTIVE: Welder/Fitter Position Number 123456

SUMMARY OF QUALIFICATIONSWelding Skills  •  Welding Certification in 3G and Groove, SMAW • Highly competent in shielded metal-arc welding procedures (stringer beads, butt welds and t-joints

in flat, horizontal and overhead positions) • Thorough training in areas of MIG & TIG, Flex Core, Stick and Brazing welding • Advanced welding capabilities with emphasis on proper heats, electrode selections and AC/DC

currents • Possess thorough training in the application of all safety procedures • Able to accurately interpret sketches and blueprints and possess thorough understanding of

American Welding Society Welding Symbols • Placed 2nd in 30th Annual AWS Student Weld-Off Competition

Plumbing Skills • Journeyman’s Plumbing License for the City of Anytown • Ability to cut and thread a wide variety of pipe • Skilled in the installation and testing of gas lines  •  Understanding of, and the installation of, a wide variety of plumbing fixtures • Experience cutting and joining CPVC, ABS and PVC piping

Construction Skills  •  Highly skilled in residential construction in laying block, roofing, siding and dry wall • Experienced electrical worker, backhoe and other heavy equipment operator

EXPERIENCEOwner/Operator, March 20XX–Present, MY CONSTRUCTION AND PLUMBING, Anytown, PAMeet with potential customers and evaluate the project they would like to have done. Make an analysis of what will be involved in completing the project. Inform customer of approximate length of job and give a rough estimate for the project. Complete all work as requested by customer in the allotted time frame.

Subcontractor/Plumber, June 20XX–Present, LEVIER PLUMBING, Anytown, PA Repair or replace residential and commercial faucets, toilets, tubs, showers, sinks, garbage disposals, hot water tanks, tankless water heaters, water softeners, pressure regulators, back flow valves, hose bibs, sewer, water and gas lines. Install underground plumbing and rough in piping systems in new construction.

EDUCATIONCertificate/Welding Technician, 20XX–20XXCommunity College of Allegheny County, Pittsburgh, PA

Journeyman Plumber Training, 20XX–20XX AMPAC of Allegheny County, Pittsburgh, PA

Welder • Functional Resume

43CCAC Job Placement & Career Services Job Search Manual

References For EmploymentReferences can be the most important part of landing your first professional position and are one part of the job search over which you have total control. These individuals verify to a potential employer that you will be a good hire and are therefore putting their reputations on the line for you. This is typically why employers require that your references not be relatives because they know that professional references will not lie on your behalf. This is one of the critical reasons for seeking permission from potential references in advance.

References are usually contacted by employers after the interview. When they are, they may be the determining factor between two or three candidates for a position. For this reason alone, it is important that you select your references wisely. You have the responsibility to select the best references for yourself that you possibly can. You do not want to choose someone as a reference who would not speak highly of you or who does not know you well enough to give a strong reference.

Choose people who know you and can discuss your education and/or work-related qualities. Past and present employers can usually speak to your work ethic, how you get along with others and your willingness to take on responsibility. This type of information is valuable, even if your employment was not career-related. Faculty members may know about your academic ability, productivity, timeliness, honesty and integrity. They can also verify course and program content. Other references to consider include leaders of volunteer and church related organizations, advisors, supervisors, coaches and clinical or externship supervisors.

Tips On References• Select three to five references as if you are

choosing your own personal sales team. They should:

• Know you well• Speak with an energetic, friendly and

positive tone of voice• Be accessible and reply quickly to phone

and email messages• Answer questions with more than a “yes”

or “no”• Use powerful action words and

complimentary terms to describe you• Always ask permission before using the name

of a reference.• Do NOT say: “Will you be a reference for

me?” Ask: “Are you comfortable being a reference for me?”

• Ask the reference what he/she would say about you if contacted. This is the only way you can be sure that the reference can communicate positively when describing you.

• When you secure permission, verify all details of your references’ contact information, including spelling of names, titles, addresses, phone numbers and email addresses.

• Give each person who agrees to serve as a reference a copy of your resume. This lets your references know about your educational and work experiences.

• Maintain regular contact with your references. Immediately upon interviewing, notify your references of the job position, company and person’s name that you interviewed with. Also ask to be notified if your references are contacted by the potential employer. This is a very good sign that they are interested in hiring you!

• Take the list of references with you to the interview. If you are not asked for them during the interview, offer them to the employer before departing. List references in the order you would like them to be contacted. Some employers do not need to speak to all references; just one or two will suffice.

CCAC Job Placement & Career Services Job Search Manual44

PAULA PLEASANT125 Bowling LaneWexford, PA 15090

[email protected]

References

Mr. James O. RichardsPresident

Acme Corporation123 Main Street

Pittsburgh, PA 15222412-555-5555

[email protected]

Ms. Amy Jones General Manager

K-Mart123 K-Mart Drive

Wexford, PA 15090724-555-5555

[email protected]

Mr. Sam SmithEnglish Professor

Community College of Allegheny County, North Campus8701 Perry Highway

Pittsburgh, PA 15237-5353412-555-5555

[email protected]

Ms. Denise PoorManager

Animal Haven Rescue Association897 Bow-wow LanePittsburgh, PA 15620

[email protected]

Sample Reference Sheet

Sample Reference Sheet

45CCAC Job Placement & Career Services Job Search Manual

Cover LettersThe cover letter is another important document presented to prospective employers to secure an interview. This letter allows them to recognize your written communication abilities and interest or qualifications for the position. After you have composed the letter, proofread it. Correct all spelling and grammatical errors. Do not rely only on spell check.

Use the same format every time you write a subsequent letter. This basic format can be transformed into an effective letter by using words that are in the job description. Make

sure that the revised letter has the correct company, dates and job posting information. Remember to save a copy of every letter and job posting. By doing this, you will be able to retrieve any letter from your files. You may wish to contact the prospective employer to ask about the status of your application.

Composing the Cover LetterThe ideal scenario is to address the cover letter to an individual. The names of key hiring professionals are available via a quick click of the mouse or call to a company’s human resources department, so there is no excuse for

CCAC Job Placement & Career Services Job Search Manual46

using a generic salutation. Learn more about the position by researching the company. If you have recently changed your name or telephone number, be certain that your resume and cover letter contact information are the same. The cover letter should be at least three paragraphs in length, and the paragraphs should include the following:

Paragraph One: Explain why you are writing; include the name of the position, job number, field or general occupational area in which you are inquiring. You may also include where or how you heard of the job opening. Was it mentioned to you by a specific person? If so, use that person’s name if you have asked his or her permission first. Did you hear of the opening through a website or Job Fair? If so, add that information as well. Consider adding one or two statements that demonstrate you have researched the company and make a complimentary statement.

Paragraph Two: Mention the qualifications that you think would be of greatest interest to the employer that apply specifically to that position. If you have related job experience or specialized training, be sure to point it out. Remember to present your skills showing not just what you can do, but what you can do for that organization.

Paragraph Three: Refer the reader to your additional documents (resume, application, portfolio) that give information concerning your qualifications. Close by making a request for an interview. Make sure your closing asks for a specific action from your reader. Ask the reader to contact you and repeat your phone number and email. If you are applying for a position out of your area and will only be there at a certain time, let them know your schedule.

Thank the reader for their time and consideration. Sign your letter with an

appropriate closing, such as “Sincerely” and type your name. Remember to hand write your name neatly above your typed name. Finally, type “Enclosure” or “Attachment” to alert the letter reader to your accompanying resume.

Sending Resumes & Cover Letters by EmailWhen you are sending documents by email, you must also write a text in the body of the email. This is to notify the recipient of the content attached and the purpose of the email. Do not repeat items in your cover letter and remember that professional writing guidelines apply. Title the subject line of the email with the job posting title and job order number. The following is an example:

Dear Ms. Johnson: I am writing to express interest in the Accounting Clerk position (Job ID# 654321) as posted on your company's website. My cover letter and resume are attached to highlight my qualifications for the position. Please contact me with any questions. Thank you for your consideration.

Sincerely,

John A. Jones

47CCAC Job Placement & Career Services Job Search Manual

Cover Letter for Responding to an Online Position

GLORIA MORNINGSTAR 1220 Clairton Road

West Mifflin, PA 15122412-555-5555

[email protected]

March 19, 20XX

Ms. Wanda McKenzie, DirectorPersonnel DepartmentBig Company101 Market StreetPittsburgh, PA 15105

Dear Ms. McKenzie:

Your opening for a laboratory technician, which was advertised on CCAC College Central, Job ID 1234567, is of great interest to me. Please consider the following qualifications in line with your needs.

While attending the Community College of Allegheny County, I worked in a research area as a lab assistant and in the Learning Center as a chemistry tutor. These positions afforded me the opportunity to use state-of-the-art equipment and assist in statistical studies of various experiments. These skills, along with the successful completion of training and education at Community College of Allegheny County, would be an asset to you at Big Company. Attached is a resume further detailing my skills and experience.

Could we meet to discuss how my background and qualifications may be beneficial to you? I am available anytime. Please call me at (412) 555-5555 or email me at [email protected] to schedule an interview at your convenience. I look forward to hearing from you soon.

Sincerely,

[for hard copy letters, sign your name in ink here]

Gloria Morningstar Attachment

Sample Cover Letters

CCAC Job Placement & Career Services Job Search Manual48

General Cover Letter

Mary Anderson123 Kingston Street

Monroeville, PA 15146412-555-5555

[email protected]

March 19, 20XX

Ms. Jane DoeHuman Resources DepartmentWestinghouse Corporation456 Windsor DrivePittsburgh, PA 15235

Dear Ms. Doe:

Please consider the following qualifications in line with your open IT position. The requirements of this position directly correlate with my skills and experience level.

YOUR REQUIREMENTS: MY QUALIFICATIONS:•Minimum of an associate degree •Graduated from Community College of

Allegheny County with an Associate of Science, Information Technology Support

•Knowledge of software •Successfully completed Computer Technology college courses with a 4.0 GPA with experience in SQL, Visual Basic, HTML, CSS, Java

•Excellent customer service skills •Experience as a Marketing Assistant working with internal and external customers

•Help Desk experience •Worked as Technology Help Desk Support and Network Administrator for three years at an Engineering company troubleshooting and resolving technical issues

Attached is my resume which further details my background.

I would welcome the opportunity to discuss how I could help Westinghouse Corporation by providing professional IT help. To schedule an interview at your convenience or for more information on my qualifications, please call me at 412-555-5555. I look forward to hearing from you soon.

Sincerely,

[for hard copy letters, sign your name neatly in ink here]

Mary Anderson

49CCAC Job Placement & Career Services Job Search Manual

Networking Cover Letter

STEWART SMART1646 Steeler DriveWexford, PA [email protected]

March 21, 20XX

Mr. John JonesHuman Resources DepartmentStrong Business Consultants2541 Gore RoadPittsburgh, PA 15235

Dear Mr. Jones:

The recent expansion of Strong Business Consultants underscores the success of your business. It would be rewarding to be part of such a fine organization. Please consider the following qualifications for any openings you may anticipate in the accounting field.

As a May 20XX graduate of Community College of Allegheny County, I achieved an Associate of Science, Accounting. My experience as an Accounting Assistant developed my skills in accounts receivable, inventory and computer applications using Peachtree and QuickBooks. During my job shadowing experience with ABC Accounting Firm, I was able to observe typical responsibilities of an entry-level accountant and a CPA. Please see the attached resume with further details about my background.

Could we meet to discuss your need for an Accounting Clerk and how my skills may meet that need? If you wish to contact me to schedule an interview, please feel free to contact me at 724-555-5555 or email me at [email protected].

Thank you for your consideration.

Sincerely,

[for hard copy letters, sign your name neatly in ink here]

Stewart Smart

Attachment

CCAC Job Placement & Career Services Job Search Manual50

Cover Letter for Responding to an Online Position

5957 Monongahela AvenueBethel Park, PA [email protected]

May 16, 20XX

UPMC Mercy HospitalAttn: Human Resources1400 Locust StreetPittsburgh, PA 15219

Dear Human Resources Manager:

I am writing in response to the Registered Nurse position (Job ID: 123456), which appeared on your website on May 15, 20XX. I am a recent Graduate Nurse from the Community College of Allegheny County and am scheduled to take the NCLEX-RN exam in June 20XX.

While obtaining my degree in Nursing, I had the opportunity to undertake clinical rotations in a variety of areas. Those clinical rotations include medical/surgical, pediatrics and renal/medical surgical. I found these rotations to be very rewarding and look forward to utilizing what I have learned in providing excellent patient care. I am confident that I will make a significant contribution to your hospital staff.

Attached is my resume for your review. You may contact me via my cell phone or email; both are listed above.

Best regards,

Julie Brown

Attachment

51CCAC Job Placement & Career Services Job Search Manual

Cover Letter for Responding to an Online Position

JENNIFER DOE123 Main Street

Pittsburgh, PA 15222412-555-5555

[email protected]

February 4, 20XX

Ms. Karin K. Boom, OwnerNew Day Demolitions, Inc.55 Nowhiring HighwayAnytown, PA 12345

Re: Job Code 5678 Office Receptionist (Monster.com)

Dear Ms. Boom:

Your opening for an Office Receptionist, which was posted on Monster.com, is an excellent opportunity. It has been my hope to utilize my business background and office skills in a company such as New Day Demolitions, Inc.

I have three years of experience as a receptionist in a small construction firm. During this time I developed strong organizational skills in records maintenance, effective telephone techniques and a professional customer service disposition. Other skills include the following:

• Utilization of a multi-line phone system in answering, screening and distributing calls•  Proficiency with Apple and Microsoft operating systems•  Experience with QuickBooks and Excel for financial record keeping•  Document preparation including correspondence and reports using Microsoft Office• Appointment scheduling using Outlook scheduling software

Attached please find a copy of my resume which gives more information on my work history and training.

It would be a pleasure to meet with you and discuss this position. I am available anytime during business hours. Please call or email me at the contact information listed above. I look forward to hearing from you soon.

Sincerely,

Jennifer Doe

Attachment: Resume

Jennifer Doe

CCAC Job Placement & Career Services Job Search Manual52

Internship Cover Letter

Sally A. Smith111 Brown Drive

Pittsburgh, PA 15222412-555-5555

[email protected]

May 12, 20XX

Mr. John JohnsonINVENTION WORLD404 Green StreetPittsburgh, PA 15231

Dear Mr. Johnson:

As I was walking past the Career Services office at the Community College of Allegheny County, Boyce Campus, I saw an internship posting with a light bulb and underneath in capital letters read INVENTION WORLD. This immediately caught my attention. I cannot think of anything better than helping inventors with their ideas, planning and marketing.

I have always had an entrepreneurial spirit. I started selling painted rocks at the age of five, marketing them as paper weights for candy money. My last business venture was a company called ABC Enterprises. I loved every aspect of that business, and I especially liked working with people to help them achieve their goals. It is very easy to be a “salesperson” if you truly believe in your product. It is not really selling if it is informing people of what INVENTION WORLD and I could do for them.

I am well organized and goal oriented. Because I am an extremely active person, time management skills are paramount. I learn quickly and am highly coachable. My professionalism is displayed in my speech, grammar and attitude. Communication skills, both verbal and written, are a vital tool in my arsenal of skills.

I welcome the opportunity to discuss how my background and qualifications may be beneficial to INVENTION WORLD. To schedule an interview at your convenience, please call me at 412-555-5555 or email me at [email protected]. I look forward to hearing from you.

Sincerely,

Sally A. Smith

Attachment: Resume

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PortfoliosProfessional Employment PortfoliosA professional employment portfolio could be something that sets you apart from other job candidates. Both a well-prepared electronic or hard copy portfolio shows your achievements, documents the scope and quality of your experience and training, and shows your skills and abilities. Complete samples are included on www.collegecentral.com/ccac.

Organizing Your Portfolio• Determine the skills necessary for the job for

which you will be interviewing.• Choose items that will document how you

have used those skills for the employer.• Arrange your portfolio into categories to show

how your abilities relate to the employer’s needs.• Label the different sections for ease of

finding information in the portfolio.

What You Could Include• A copy of your resume• An official copy of your transcript• A fact sheet, in list form, that displays your

skills• A list of experiences that do not fit into your

resume• Certificates of awards and honors, and

certifications for special training• A program from an event you planned or

in which you participated as part of a class project or campus organization

• A list of conferences and workshops you have attended and a description of each

• Samples of your writing such as reports, promotional items, essays, samples of your art work or technical drawings

• Documentation of technical or computer skills• Letters of commendation or thanks• Letters of nomination to honors and

academic organizations

• Newspaper articles that address some achievement

• Internship or co-op summary report• Licenses• Clearances• Audio and video clips

Electronic PortfoliosYou may want to create an electronic portfolio and make it available to employers as a supplement to your resume. A benefit of having an electronic portfolio is that it shows employers that you are familiar with various types of computer technology and programs.

Job ApplicationsApplications are sometimes taken for granted, and many people do not devote enough attention to them. Filling out an application can be a tedious task. However, applications are a vital part of the job search process. Most employers use applications to screen people out and test your ability to follow directions.

First and foremost, remember that an application operates under a closed system. This means it contains a set format of questions, spaces and boxes. The trick is to say all you wish to say within the given format. This can require some creative thinking.

Tips for Completing the Online ApplicationMost companies now require that applications be submitted online through the company’s webpage. These applications can be very long and involved and even a bit cumbersome. Yet, there is no easy or quick way to complete an online application. So plan to have the process take anywhere from 45 minutes to an hour. Be prepared as many have online tests that also need to be completed. Some of these suggestions should help you in completing this process:

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• Before you begin the application, be prepared to include work history, contact information and dates for work and education.

• Do not try to rush through the process. A simple point and click on the wrong item can “kick you out” of the application process system, and you will need to begin all over again.

• Read the information carefully and make sure you are providing the right information in the right place. Don’t confuse the education section with the work experience section.

• The online application process may lack the flexibility that existed with the paper and pen applications. Most answers are “yes” or “no” with not much room for discussion.

• If the position clearly asks for a degree which you do not have, you probably will not be called for the interview, and in some cases, the system will end your session there.

• If salary is requested, you should consider researching ahead of time. The site www.salary.com can give you salary ranges for positions in your geographic area. This information then becomes the basis for your salary range.

• Applications are sometimes followed by tests. These are sometimes personality tests. Some of the questions will seem very repetitive. Don’t let this repetition trick you into giving an inconsistent answer.

• The good news is that once you have completed the application for that organization, you probably will not have to complete another one for other positions in that organization.

• Just like any other employment document, this one needs to be thorough and correct with no misspellings.

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Tips for completing a paper application• Read and follow all instructions. “Please

print” or “Use an ink pen” are not suggestions! If you cannot follow application instructions, how can you be expected to follow your supervisor's instructions?

• Be neat. Print clearly. Avoid erasures and cross-outs. Appearance counts and will go a long way toward meeting your potential manager’s expectations. You need to demonstrate your organization, attention to detail and accuracy skills.

• Know what is being asked and answer only that question. For example: Have you ever been convicted of a felony? Were you convicted? Have you ever been fired?

• Draw a short line or print N/A if a question does not apply to you. This will indicate you read the question. You will appear detail-oriented and attentive.

• If a question is asked that you are uncomfortable answering, neatly print, “Will discuss at interview,” “Open” or “Negotiable,” as applicable. See a Job Placement & Career Services professional for specific situations.

• Do not miss out on any opportunity to emphasize your skills and accomplishments. Use all the space you are given.

• Never balk at completing an application. Never print, “See attached resume”. You will appear uncooperative. Have your own pen or you will appear unprepared. Arrive early for an interview; expect to fill out an application.

• Be prepared to provide all the information, dates, addresses and phone numbers that you will need. This includes your references, dates and GPAs from graduation, etc.

• De-emphasize the negative and accentuate the positive at every opportunity.

• Be truthful and honest.

Sending Emails• Make sure your email includes a courteous

greeting and closing. Address your contacts with the appropriate level of formality and make sure you have spelled their names correctly.

• Are you using proper sentence structure? Have you capitalized the first word and used appropriate punctuation? Multiple instances of !!! or ??? are perceived as rude or condescending.

• Be sure your name is reflected properly in the “From:” field. Jane A. Doe (not jane, jane doe or JANE DOE).

• Always include a brief subject line that accurately reflects the content of your email. No subject can get your email flagged as spam.

• Keep emails brief and to the point. Avoid long sentences.

• Do not use urgent or important and do not request delivery and read receipts.

• Always end your emails with “Thank you,” “Sincerely,” “Regards”—some closing remark.

• Spell check—emails with typos are simply not taken seriously.

• Make one last check that the address or addresses in the “To:” field are those to whom you wish to send your reply.

• Do not type in all caps. This indicates yelling or reflects a shouting emphasis.

• Typing your emails in all small case gives the perception of lack of education or laziness.

• Do not use patterned backgrounds. This makes your email harder to read.

• Stay away from fancy fonts—only use the standard fonts that are on all computers.

• Refrain from using multiple font colors in one email. It makes your email harder to view and can add to your intent being misinterpreted.

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• When forwarding email, if you cannot take the time to type a personal comment to the person you are forwarding the email to, then don’t bother.

• Choose your email address wisely. It will determine, in part, how you are perceived. Think of your business email as though it was on your business letterhead, and you’ll never go wrong.

• You must respond to an email promptly.• Formality is in place as a courtesy and

reflects respect. Assume the highest level of formality with new email contacts until the relationship dictates otherwise. Refrain from

getting too informal too soon in your email communications.

• Take the time to review each email before clicking “Send” to ensure your message is clear and you are relaying the tone that you desire.

• Never use an old email to hit reply and start typing about an entirely new topic.

• Do not send or post anything that you are not willing to take responsibility for saying.

• A note of caution: email is a permanent form of communication that the sender has no control over. It can be forwarded, searched and retained in numerous places.

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CHAPTER FIVE: INTERVIEWING SKILLS

InterviewingEvery job opening requires an interview. An interview is an opportunity to sell yourself and to showcase your skills and abilities to meet the employer’s goals. You and the interviewer actually have the same goal—finding the right person for the right job.

Thoughtful preparation for an interview can turn the experience to an applicant’s advantage. Most people have more than one interview before getting a job offer. Below are some tips that a variety of career counselors, management consultants and executive recruiters have agreed will ensure that you have a successful interview.

Types of InterviewsThere are several types of interviews. Each is used for a specific purpose by the interviewer. Following each type are some strategies and tips for dealing with these different interviews.

Screening InterviewFocus: This type of interview is used to see if job candidates have the basic qualifications, and it helps to determine if you are a serious candidate. It is often conducted by someone other than the hiring manager.

Strategy: Establish credibility quickly; talk employer needs and look for every opportunity to make key points.

Tips: Ask for the person’s name/telephone number so that you can follow-up with information you may want to add after the interview.

Group InterviewFocus: A group of people meet with each of the job candidates and ask the same questions.

Strategy: Establish rapport with each person, note each person’s name and title and direct your own questions to individuals. Make eye contact with each person, particularly when responding to the person’s question. Probe for common problems and show how you can be a part of the solution.

Tips: These types of interviews are difficult. Remember, you can’t please everyone in the group. If given a choice, sit towards the end of the table. Figure out where people fit in the organization. Sketch a seating chart to help remember interviewers’ names.

Serial InterviewFocus: The job candidate meets with a series of people, usually one right after another; this allows group members to compare your answers.

Strategy: Establish rapport with each person; use the one-to-one time to ask questions about the group/company. Find out where people fit in the group/company.

Tips: Reduce fatigue by stretching between appointments; watch boredom when asked the same question by several people. Take notes between meetings for follow-up.

Meal InterviewFocus: This type of interview is used to see how the applicant performs in social situations, especially if the job involves meeting customers.

Strategy: Use the informality to your advantage. Ask questions that indicate an interest in the job and the people.

Tips: Consider eating a snack before you go. Watch getting too relaxed. Don’t drink alcoholic beverages. Don’t order the most expensive item. Watch your table manners.

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Telephone InterviewFocus: This interview style is used to check a candidate’s phone rapport and to save the company time and money.

Strategy: Prepare as though it is a live person-to-person interview. Use good telephone etiquette, speak clearly and distinctly.

Tips: Make sure that you schedule a time when it will be quiet and that you have your notes and questions prepared. Dress for the phone interview—you will sound different if you get dressed and have combed your hair rather than if you are wearing pajamas and have a disheveled look.

Online Interview TipsWhen preparing for an online interview, consider the following suggestions: • Dress the part. Wear what you would wear

for an in-person interview. • Practice in advance with a friend. Connect

online to test the volume and camera. Run through some questions to see how you sound and appear on screen.

• Prepare your background. A window behind you will create a shadow. Do not have clutter visible. Sitting at a desk or table looks professional.

• Plan for technological difficulties. Keep your computer plugged in so the battery doesn’t die.

• Keep all other programs on your computer closed. You do not want to be distracted or have interruptions.

• Sit at an appropriate level. Make sure your face and upper shoulders are framed in the shot. Place the computer slightly higher than you normally do, so that it’s capturing you face-on and you’re not looking down at it.

• Look into the camera, not at the picture. If you look directly at the image of your

interviewer on your computer screen, you’ll appear to be looking slightly away from her. Instead, looking directly into your webcam will read as direct eye contact on your interviewer’s end.

• If you find the image of yourself distracting, cover it. Skype, for instance, will include a small image of yourself in the corner of your screen. If you tend to watch the image of yourself rather than watching your interviewer, change your setting to remove that window altogether—or just cover it with a Post-it note.

Researching the CompanyResearching the company or organization will help you to prepare a list of intelligent questions to demonstrate your knowledge of the company to the interviewer that may set you ahead of the other applicants.

View the company’s website to learn:• the company’s products or services• the history of the company and number of

employees• the location of its plants, offices and stores• the company’s growth pattern and

competition• the company’s prospects for the future:

potential new markets, products, services and technological changes

• the company’s financial situation • recent news articles about the company

Evaluating Your Employment Goals For you to be successful in any position, it not only has to be a good fit with your skills, but also a good fit with your goals. You need to know what is important to you about a job. Think about your answers to the following questions:

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• Do you prefer a small business or a large corporation?

• Do you prefer a deliberate, well-organized environment or one that is fast-paced?

• Do you dislike long commutes? • Do you need room for advancement? • Is tuition reimbursement important to you? • Do you need a flexible schedule? • In what atmosphere do you thrive best? • Do you prefer a highly professional

atmosphere or a casual atmosphere? • Do you need benefits? If so, what kinds of

benefits best suit your needs?• Do you prefer working in the city or in the

suburbs?• Do you prefer to be a part of a start-up

company or are you more comfortable with organizations that are established and secure?

• How will this position balance with your other life priorities such as family and further education?

All these questions should be considered when seeking a position and interviewing.

You have a stake in the interviewing process. You have spent time and money developing your skills and gaining experience. The best employer-employee relationship is one that is mutually beneficial to both.

Therefore, plan to ask some interviewing questions of your own.

Identifying Your SkillsThink about your skills, experience, knowledge, qualities and traits that would be valuable to perspective employers. There is virtually no part of your life experience from which you have not gained experience, skills or attributes that employers would find attractive. To prepare for your interview, you

need to decide which of these are useful to the particular employer. Everything you discuss during the interview should be directly linked to the wants and needs of the company and the position. Remember to match yourself to the position.

The Interview SequenceAll interviews are different and are conducted by different people with different needs. However, there is a flow to an interview. Certain types of questions will come up at different times. Here is an example of a typical interview sequence. Not all interviews will follow this sequence; however, many will.

Introductions & IcebreakersMany believe the interview begins with the initial handshake. The interviewer extends her hand and says, “Hello, I’m Jane Employer. Have a seat.” You say, “Thank you,” and sit.

The interviewer may ask a simple ice breaker question such as: “Did you have any trouble finding the place?” “What is the weather like?” These are just simple questions; don’t make more out of them than is intended. One candidate lost a job at this point when he began complaining about the heavy traffic getting to the interview.

Tell Me About YourselfThe beginning of the questions usually begins with a statement similar to this: “So, tell me a little bit about yourself.” For this response, prepare a 30-to-60 second statement which is a strong presentation of your skills, abilities, accomplishments, education and experience as they relate to the particular job for which you are interviewing.

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An appropriate answer for a medical assistant might be:

I just graduated from CCAC’s medical assistant program where I served a three-month internship with Dr. Barter. During that time I greeted incoming patients at the front desk; received, screened and distributed incoming phone calls; and pulled and filed medical records. I also worked the clinical side and measured and recorded patients’ blood pressure, temperature and pulse; conducted urine and blood tests; and performed blood draws for testing. Also, I would prepare and clean exam rooms between patient visits. I really enjoyed my experience at the office and hope to secure a medical assistant position in a similar environment.

Do not get into your personal information such as age, marital status, hobbies or family. Just keep your information based upon your experience and training.

Job Description/Technical QuestionsSometime in the middle of the interview there will be a discussion about the actual position. The interviewer may actually give you a job description verbally or may ask questions that specifically deal with the tasks it takes to do the job. These questions could include some of the following:

• What databases have you utilized to manage your information?

• Have you ever done taxes for small businesses?

• What is your experience in working with pediatric patients?

Behavorial QuestionsBehavioral questions are based upon the premise that past behavior can determine future behavior. Behavioral questions attempt to assess how you will act in given situations. Some typical behavioral questions are:

• Tell us about a time that you had to deal with an angry customer/student/patient.

• Give us an example of a time that you set a goal and how you went about achieving that goal.

• Tell me about a problem you have had with your supervisor.

• What is the last big challenge you experienced? How did you handle it?

Behavioral questions are not the easiest questions to answer; however, by using the STAR method you will be able to give a solid answer. The idea is to tell the story.

• S stands for situation. Explain the situation. What was going on at the time?

• T stands for task. What was the task being done or needing to be done?

• A stands for action. Explain in detail the action you took or initiated to deal with the situation.

• R stands for result. What was the final result of the situation?

Character QuestionsThese questions go beyond your ability to do the job. These questions attempt to assess your dependability in a position, your enthusiasm for the work you do and your interest in the company. Some character questions may be:• Why did you leave your last job?• What is your greatest strength?• What is your greatest weakness/challenge?• Why do you want to work for this company?• What is more important to you—the money

or the work?

Discussing Salary & BenefitsAs an interviewee, do not bring up the topics of salary, benefits, vacation time, personal time or any other compensation issues. Hopefully, the interviewer will bring those topics up.

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However, you may be asked, “What salary are you seeking?”

There are several answers that would be good. One is to say that the salary would depend upon all the compensation factors involved. Another response is to reply in return and ask the salary range. If you are pressed for a salary figure, you should have a salary range in mind. If you need further information on salary figures, research salaries at www.salary.com. This site has information on salaries based upon job title and geographic regions.

Interview ClosingYou know the interview is drawing to a close when the interviewer asks you, “Do you have any questions?”

Questions that you want to ask should focus on the position. Some examples are:

• What qualities are you seeking for someone in this position?

• What challenges does your organization face?• What are your company’s plans for growth?• How did this position become available?

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The End of the InterviewAt the end of the interview, make sure you do the following:• Get a business card from the interviewer(s).• Ask about the next step in the interviewing

process.• Ask when and how you will be notified.• Thank each person involved in the interview

including the administrative assistant on the way out.

Dress to ImpressDress professionally for the interview. Remember that you do not get a second chance to make a first impression. Your appearance should be neat, clean, pressed and polished. Your outfit should fit well and you should be comfortable in it. Conservative business attire is appropriate for most settings. For some technical and trade jobs, less formal attire is acceptable. Keep pierced body parts and tattoos covered. Do not wear strong perfume or cologne—someone may be allergic.

Appropriate Interview Attire Includes the Following:Women• Traditional, conservative suit: navy, gray,

black, tan or any other muted color• Do not wear open-toed shoes or heels higher

than three inches• Do not wear perfume or cologne and make

every effort to cover tattoos and body markings• Wear panty hose closest to your skin tone• No mini skirts or jeans• Tailored blouse: white, cream or pastel• Polished shoes, no sandals or clogs• Conservative make-up• Neat and professional hairstyle• No gaudy or oversized jewelry• Short, manicured nails with light or clear

nail polish• Slim briefcase or folder

Men• Traditional, conservative suit: navy, gray,

black or any other muted color• Shirt with a conservative tie• Do not wear cologne and make every effort

to cover tattoos and body markings• Neat hair style, clean shave or trimmed facial

hair• Polished dress shoes with dark socks• Socks should be high enough so no skin is

visible when you sit and cross your legs• Watch and one ring if desired; leave earrings

at home • Trimmed and clean nails• Slim briefcase or folder

Travel RouteBefore the interview, travel to where you will be interviewing to see how long it will take you. Use your computer to get directions and expect possible delays. If an emergency occurs and you know you are going to be late, call the interviewer and ask if you should reschedule or come late.

Getting Off to a Good StartWhen you enter the interviewer’s office, have your folder/briefcase or handbag in your left hand so that you can smoothly offer the interviewer a firm handshake. Establish eye contact, smile, listen attentively and speak clearly.

When you sit, place your bag on the floor so it does not become an obstruction between you and the interviewer. If you did not send the interviewer a resume before the interview, this is the time to present it.

Watching Your Body LanguageHandshake. Offer a firm handshake. If your hands are cold when you are nervous, discreetly

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rub them together before entering the interview.

Sitting posture. When seated, unbutton your jacket (if you are wearing one) and cross your legs toward the interviewer. Both moves make you look relaxed and also show subtle acceptance of him or her. Remember to sit up straight and get comfortable.

Hands. Lay your hands loosely on the arms of your chair or in your lap rather than clasping them together. Avoid fidgeting.

Eye contact. Maintain eye contact with the person asking the questions.

Your Job Interviewing StrategiesEnthusiasm. Conduct yourself with optimism and a positive attitude from the moment you walk into the company. Act friendly to everyone you meet.

Smile.

Turn off your cell phone and keep it out of sight. You do not want to be the cause of an unexpected interruption or appear rude during the interview.

Be on time. This means 10 minutes early. Sometimes, interviewers are ready before the appointed time.

Know the interviewer’s name and use it during the interview. Using a person’s name personalizes the conversation and adds warmth. If you don’t know the name, call the receptionist beforehand and ask. Try to get a business card from each interviewer, if possible. Also, get the assistant’s name so if you need to call back, you can use it. Assistants can have some influence.

Bring extra copies of your resume and your list of references in case the one you sent isn’t available. This demonstrates that you are prepared.

Expect to spend some time developing rapport. Don’t jump right in and get down to business. Get comfortable with each other. Whatever time you invest will be repaid tenfold, since personal chemistry is a main ingredient in the hiring process. If they like you, the rest of the interview will go well.

Don’t be embarrassed by nervousness. They are probably nervous, too. In fact, nervousness can be a good sign—it shows you are taking the interview seriously.

Don’t exaggerate. It will come back to haunt you. Follow the interviewer’s lead. Don’t try to take over the interview. Stick to the subject at hand, but don’t dwell too long on one point.

Be prepared for personal questions, even some inappropriate ones. Most interviewers know what they can and can’t ask, legally. Anticipate how you will handle personal questions.

Be certain you understand the question. Feel free to ask for clarification, and restate the question in your own words if necessary.

Emphasize the positive. Act natural, but dwell on the positive. Be frank and honest, but never apologize for lack of experience or weaknesses.

Wait for a job offer to talk about salary. Research the position’s salary range.

Emphasize what you can do for the employer. Employers want to know who you are and about your interests, but they are most concerned with what you can do for them.

Take a pen and paper, but don’t take excessive notes during the interview. A good practice is to listen and interact intently during the interview, then immediately following the interview, write down as much as you can remember.

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Never speak negatively. Negative comments about a former employer, colleague, teacher, an institution or friend reflect poorly on you.

Speak slowly and watch your grammar. Employers are interested in candidates who can express themselves articulately and properly. Avoid expressions such as “like” and “you know” or too many “ums” and “ers.”

Ask questions. Be prepared with appropriate questions about the job to ask when the interviewer prompts you for questions. Avoid questions concerning salary, benefits and vacation time.

Close the interview. At the end of the interview, make sure the employer knows you want the job and how your knowledge, skills and experience can help the company. Ask for a business card, ask about the next step in the hiring process and say thank you.

Follow up. Send a thank you message to each interviewer within 48 hours after the interview. Saying thank you can go a long way. See the sample thank you letter on page 65.

Keep checking. If you do not hear from the company when you expect, call to check on the job search progress. Keep checking back until a hiring decision has been made.

Reasons for You to Ask Questions• To obtain new information that will help

you to decide whether you would like to work for this organization.

• To clarify something the interviewer said that you did not understand.

• To show that you have researched the organization.

Questions to Ask Employers• What kinds of assignments would be

involved in the first six months on the job?

• Does your company encourage further education?

• Do you have plans for expansion?• How did this position become available?• What do you like best about your job/

company?• Is there a lot of team/project work?• Where does this position fit into the

organizational structure?• What is the next course of action? When

should I expect to hear from you or should I contact you?

Pre-employment TestingTypes of Pre-employment TestsAs the name implies, pre-employment tests are given to job candidates during the hiring process. Whether they are computer-based or written, there are two broad categories of pre-employment tests: aptitude tests and personality tests.

Aptitude TestsAptitude tests measure how well job applicants can perform a specific task related to the job. For example, a student applying for a job as a computer programmer may be asked to create a specific program using C++ in a UNIX system, or a student applying for a job in publishing might be asked to read and correct a sample manuscript. An administrative assistant might be asked to take a timed typing test. Sometimes, the applicant will be asked to complete the task at the place of employment under time constraints.

Personality TestsPossessing the knowledge and skills required to do a job does not guarantee that you will be a good employee. You must be able to work well with fellow employees and with your supervisors and managers. With this in mind, employers often give potential employees personality tests to see how well they will fit

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Sample Thank You Letter After an Interview

PAULA PLEASANT 125 Bowling Lane Wexford, PA 15090

412-555-5555 [email protected]

March 1, 20XX

Mr. William Anderson Human Resources Specialist ABC Corporation 21 Windsor Drive Pittsburgh, PA 15235

Dear Mr. Anderson:

Thank you for interviewing me on Monday morning, February 28, for your open computer technician position.

As we discussed, my education has provided me with a solid background in networking. My two years of experience working as a lab technician in Community College of Allegheny County’s Computer Center offered me many opportunities to work with equipment in the lab as well as in dozens of offices on the campus. This education and experience appears to relate to what your position requires, and I am confident that I can successfully complete the responsibilities of the position.

I appreciate all of the time and information that you shared with me, and I am very interested in pursuing the position. I look forward to speaking with you again next week concerning the second round of interviews. If you need to contact me in the interim, you may reach me at 412-555-5555 or [email protected].

Sincerely,

[for hard copy letters, sign your name neatly in ink here]

Paula Pleasant

Sample Thank You Letter

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within their corporate culture. These tests attempt to measure a variety of personality factors, ranging from how you manage your time and your daily activities to how well you follow orders or collaborate with others.

More often than not, there is little that you can do to prepare for a pre-employment test. Pre-employment tests are designed to assess your job aptitude and will quiz you about information accrued over years of study and experience. You can’t cram for these types of tests. Personality tests, on the other hand, are given to ascertain how you will interact with co-workers and fit in with the corporate climate.

Reasons Why People Do Not Get HiredThe following are factors that frequently lead to rejection for employment:• Poor personal appearance• Over-emphasis on money/benefits• Lack of tact, maturity, courtesy• Lack of vitality/energy, enthusiasm and/or

confidence • Failure to look the interviewer in the eye• Limp handshake• Sloppy resume/application• Lack of knowledge in the field of specialization• Parents are perceived as making decisions for

the applicant• Lack of research about the company• Failing background checks and/or drug tests• Negative information, photos or comments

found online about the applicant

Making the Most of Your New JobWhether it is your first professional job as a new graduate or a part-time or internship/co-op position while you are still in school, it is critical to your success to get started in the right direction.

The following tips can help you to excel and avoid some of the common pitfalls:• Be a dependable employee. Dependability can

be demonstrated in many ways. For example, do not forget to call if you are sick or going to arrive late. This lets your supervisor know your job is important to you.

• Plan to work hard and do more than is expected. Avoid “it’s not my job” thinking. Take the initiative and ask for additional assignments once you have completed yours.

• Establish mutually agreed upon goals with your supervisors. Determine what is expected of you from the very beginning. This includes developing clear deadlines for your projects.

• Keep your supervisor informed of your progress and ask for regular feedback on your performance. If any assignments are unclear, ask for clarification instead of proceeding in the wrong direction because you are fearful of looking foolish.

• Learn the corporate culture of your organization and be willing to adapt to it. Organizations expect their employees to fit in and accept the corporate culture. If you do not understand it, you are more likely to make errors in political etiquette that can hurt your progress. Observe your co-workers’ behaviors and when in doubt, ask questions.

• Develop and utilize strong interpersonal communication skills, including both oral and written communication. Every job, including technical ones, will require some degree of personal interaction. You can demonstrate your people skills in a number of ways. Look for opportunities to make oral presentations and written reports and do them conscientiously and carefully, soliciting advice and help from others.

• Learn to listen carefully to be sure you fully understand instructions or requests.

67CCAC Job Placement & Career Services Job Search Manual

Demonstrate patience and sensitivity with others, avoiding public confrontations or complaining. Learn the art of tact when working on a team, which includes being receptive to others’ input and knowing when to compromise. With written work, be sure you have proofread it carefully for content, spelling and grammar before submitting.

• Another aspect of good communication skills is developing relationships with your co-workers. Get to know and be known by others in your work environment; your professional growth depends on it. Get out of your office and network with key people. A friendly attitude can also help you tap into an organization’s grapevine. Of course, this relationship building does not mean socializing the hours away at the expense of job duties.

• Speaking of duties, master your job tasks. If you are going to move up, you have to prove you understand and can accomplish the basic requirements of your job first.

• Be assertive, self-confident and visible. Remember the three “E’s”—enthusiasm, energy and excellence. These qualities make a positive impression with employers and co-workers and will serve you well in the future.

• As with your organization’s culture, be aware of its politics and who has the power (both officially and unofficially) to make things happen. As a newcomer, try to avoid playing politics before you know the ropes. Also, maintain confidentiality and avoid gossip—it can be destructive and puts you in a bad light. Finally, the key to a successful transition into your new job is to take the initiative and do the best you can, regardless of whether it is a temporary position or a professional job in your chosen field. It is your chance to learn, contribute and develop skills and behaviors you will use throughout your career.

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CONCLUSION

As you have seen, a successful job search involves a great deal of self-evaluation, along with writing and rewriting a resume and other supporting documents. It also involves researching the companies and industries that interest you, making contacts in those industries, and getting the word out that you are looking for a job. Don’t quit your present job until you find another one. This is some of the most important work that you will ever do,

so take it seriously; give yourself enough time to get it right. As stated at the beginning of this job search manual, it takes a lot of effort to find a job.

Job Placement & Career Services would like to celebrate your success. Please let us know when you accept your new position. Best of luck in your job search.

High Priority Occupations for the Three Rivers Workforce Investment Area Job Search Checklist

Find a Mentor. Look for an experienced professional in your industry who can assist you through the job search process and guide you in beginning your career.

Networking. Think about people you could add to your list. Contact people on your list to discuss potential job opportunities. Network through volunteer and school activities.

Social Networking Sites. Network online with LinkedIn and other sites. Make sure the information about you is appropriate and if not, change it.

Professional Associations. Join professional associations to learn more about your field, meet others with the same interests, and increase your networking opportunities. Follow these organizations on social media to learn more about association activities, industry trends and job opportunities.

Cover Letter. Proofread your cover letter to ensure it is grammatically correct and factually up to date. Make sure it is specific to the position you want.

Resume. Are your education (including clinical experience, practicum, internship) and work histories current? If not, update. Make sure your resume is targeted to a specific job.

Interview Clothing. Are your interview outfits in good condition? Purchase replacements if needed. Make sure they are appropriate for the position. Ask a professional if your outfit is appropriate.

Personal Appearance. Are you well groomed? Cover tattoos, remove body piercings, keep makeup and perfume light. Make sure you are clean, including fingernails, and that your hair is neat.

Interview Skills. Be familiar with interview formats that are used in your industry. Interviews are not just done in person; be prepared for a phone or Skype interview. Make sure your body language (posture, eye contact and expressions) is good. Participate in a mock interview.

Professional Skills. Continue to develop your professional skills while job searching. Expanding your skills will help in getting a job. Participate in continuing education offered by professional associations, apply for internships, earn industry certifications or return to college to work towards an advanced degree.

Recruiter. Work with a quality recruiter that is knowledgeable about your industry. They can steer you toward jobs that match your skills and education. They can also review your resume and cover letter and help you hone your interviewing skills.

CCAC JOB PLACEMENT & CAREER SERVICESCommunity College of Allegheny County (CCAC)CCAC annually educates nearly 30,000 credit students through more than 150 degree, certificate, diploma and transfer programs and offers thousands of students access to noncredit and workforce development courses. The learning-centered institution’s mission is to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society. CCAC’s quality programs enable students to transfer credits to approximately 500 colleges and universities and support regional workforce needs with accessible instruction available day, evening, weekend and online in Allegheny County and beyond. Visit www.ccac.edu to learn more.

Nondiscrimination PolicyThe college does not discriminate and prohibits discrimination against any individual based upon race, color, religion, national origin, ancestry or place of birth, sex, gender identity or expression, perceived gender identity, sexual orientation, disability, use of a service animal due to disability, marital status, familial status, genetic information, veteran status, age or other classification protected by applicable law in matters of admissions, employment, services or in the educational programs or activities that it operates.

Individuals with disabilities who are requesting accommodations should contact the Supportive Services for Students with Disabilities office at the campus that they will be attending. This publication is available in alternate formats. Questions may be addressed to the Civil Rights Compliance Officer.

Notifications of nondiscrimination and contact information can be found at ccac.edu/nondiscrimination.

This manual was produced through the generosity of The Perkins Career and Technical Education Grant.

CCAC Job Placement & Career Services Offices

Allegheny Campus808 Ridge Avenue Pittsburgh, PA 15212 412.237.2545

Boyce Campus595 Beatty Road Monroeville, PA 15146 724.325.6771

North Campus8701 Perry Highway Pittsburgh, PA 15237 412.369.3674

South Campus 1750 Clairton Road West Mifflin, PA 15122 412.469.6214

This publication was created by the CCAC Public Relations & Marketing Department. JobSearchManual2016-BRP4-PROC-JP-RAS-NMJ-JUN16


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