CCS - 2013/17 DELIVERY PROGRAM & 2013/14 ......2013/17 Delivery Program & 2013/14 Operational Plan...

CORPORATE & COMMUNITY SERVICES

ATTACHMENT A

CCS - 2013/17 DELIVERY PROGRAM & 2013/14 OPERATIONAL PLAN REVIEW

ORDINARY MEETING

25 FEBRUARY 2014

2013/17 Delivery Program & 2013/14 Operational Plan Review - December 2013 Page 1

KEY DIRECTION 1 - Our environment

Objective 1 Protect and maintain the natural environment so it is healthy and diverse

Strategy 1.1 Undertake an active management program to support a healthy environment that also provides for economic, recreational and cultural opportunities

Activity ref. 4 Year Activities 2013/14 Actions Performance Measure 6-Month Status Comment Responsibility

1.1.1 Develop and implement a Biodiversity Conservation Framework for the Great Lakes area

Continue the development and implementation of conservation strategies for priority localities including adoption and commencement of the 'Tops to Lakes' strategy

Number of conservation strategies developed for priority areas

Commenced & on schedule

Tops to Lakes Strategy adopted by Council 3 December 2013. Plans to develop a wetland strategy for Karuah/Port Stephens/Myall and other local area strategies.

Natural Systems

Implement priority actions in the Hawks Nest Tea Gardens Endangered Koala Recovery Plan including tree planting, bush regeneration and community engagement

Number of identified actions implemented


Meeting held with Koala working group in December. Partnership established with Myall Koala and Environment Support Group to implement bush regeneration grant.

Natural Systems

Scoping of requirements for development of the Great Lakes Biodiversity Strategy including identification of issues and methodology

Scoping paper developed Deferred to a later date Deferred until late 2014 due to competing priorities.

Natural Systems

Provide technical support to volunteers working in public bushland and coastal reserves

Number of groups (sites) and volunteers supported

Commenced & on schedule As of December 2013 Council supports 892 volunteers across 54 mowing groups and 18 land care groups.

Natural Systems

Parks & Recreation

1.1.2 Ensure mining activities contribute to improved catchment management through financial contribution to catchment management programs and on-ground works

Catchment management plan developed for the Karuah River Catchment and future improvement priorities and funding partners identified

Catchment plan completed and funding opportunities identified


Catchment officer appointed. Commenced November 2013 with goal to complete plan by late 2014. Funding for implementation has been identified and will be applied for in the 3

rd

quarter.

Natural Systems

1.1.3 Continue implementation of the Wallis Lake Wetland Management Strategy and associated Darawakh Creek Wetland Restoration Plans

Continue priority wetlands protection and rehabilitation through targeted acquisition, voluntary agreements, zoning of wetlands as part of environmentally sensitive areas and on-ground rehabilitation


Commenced & on schedule Ongoing implementation of Wallis Lake Wetland Strategy. Key strategies include acquisition and rehabilitating of natural wetlands.

Natural Systems

Implement priority actions of the Darawakh Creek Wetland Restoration Plan and associated research partnership



Research partnership with Southern Cross University delivering key science to guide future management. Final acquisitions being progressed. Actions implemented include rehabilitation, pest animal control and research.

Natural Systems

1.1.4

Implementation of the Great Lakes Water Quality Improvement Plan and supporting plans including Wallis Lake Estuary and Catchment Plan, Port Stephens Myall Lakes Estuary Plan , Smiths Lake Coastal Zone Plan and the Lower Wallamba Rivercare Plan

Continued restoration of the Wallamba River to improve water quality, aquatic habitat and riparian vegetation

Restoration works completed Commenced & on schedule

Grant funds secured from the Commonwealth Biodiversity Fund and a NSW State Estuary Management grant for further implementation works in 2014.

Natural Systems

Seal creek and river crossings on gravel rural roads at priority erosion sites in the Wallis, Myall, Smiths and Karuah catchments


Deferred to a later date No projects planned for this financial year as works are dependent on grant funding. Grant opportunities to be pursued as they arise.

Natural Systems Transport Assets

1.1.5 Restore Kore Kore Creek Reserve and riparian area

Develop Plan of Management for Kore Kore Creek reserve

Undertake priority weed and sediment control works

Plan completed and ready for implementation

Works undertaken

Commenced & on schedule Draft Plan of Management completed. Natural Systems

1.1.6 Develop and implement an environmental management system (EMS) to mitigate the impacts of Council's activities for specific sites and activities based on risk

Internal audit and review of implementation of erosion and sediment control systems

0 infringements against the POEO Act due to erosion and sedimentation

Commenced & on schedule Erosion and sediment control audit system being implemented. No infringements have occurred.

Operations

Internal audit and review of implementation of REF checklists for construction works

80% of projects audited achieve a score of satisfactory or higher


REF checklists are included in site Project Management Plans and audit and review of these is undertaken during works and on completion of works.

Operations

Continue development of site specific EMS for Council's Tuncurry Depot

Progress on EMS development Commenced & on schedule

Risk assessment for Tuncurry Depot has occurred. Staff have been trained to develop further components of the EMS. Further development scheduled for 4

th quarter 2014.

Natural Systems

Operations

1.1.7 Develop and implement strategies that protect and enhance our natural areas and foreshores

Establish and implement a priority works program for natural areas and foreshores on Community Land that balances use and sound environmental management

Priority works program reported to Council

Priority works undertaken

Commenced & not on schedule

Works have commenced on establishing a hierarchy for the natural areas that determines priority locations for future works. The hierarchy is based on condition, use and environmental sensitivity. A report is to be presented to Council in second half of the financial year on priority areas identified. Project delayed due to other priorities.

Parks & Recreation



1.1.8 Implement Stormwater Management Plans for Forster, Tuncurry, Bulahdelah, Hawks Nest and Tea Gardens

Prepare stormwater quality plan for Dunns Creek (South Forster) sub-catchment

Sub-catchment plan developed and priority actions identified

Completed Technical plan completed. Natural Systems

Undertake scoping assessment for Ducks Swamp (Tuncurry) sub-catchment plan

Scoping assessment completed Deferred to a later date Delayed due to other priority projects. Scheduled for late 2014.

Natural Systems

1.1.9 Implement the Great Lakes Water Quality Improvement Plan Continue to implement priority actions within the Pipers Bay and Pipers Creek sub-catchment plan


Commenced & on schedule A further bioretention treatment system is being installed by June 2014

Natural Systems

Strategy 1.2 Encourage and support the community to embrace environmentally-friendly behaviours and sustainable business practices


1.2.1 Encourage the adoption of environmentally sustainable practices in the urban community through delivery of education and awareness programs

Facilitate and support the Small Business Program to encourage businesses to adopt sustainable business practices including energy reduction and use of renewable energy

Number of business engaged Completed

Program well received with 34 businesses participating. Success of program acknowledged by LGSA through receipt of the Local Government NSW Excellence in the Environment Award for Communication, Education and Empowerment.

Natural Systems

Continue the implementation of urban community engagement and awareness activities to encourage the adoption of sustainable living practices

Urban engagement activities delivered and number of participants

Commenced & on schedule Ongoing implementation through programs like the sustainable gardening program which had 16 participants in the period.

Natural Systems

Engage with community on local sustainability and water quality issues through school visits and attending community events

Two events attended per year and schools program implemented

Completed

Water Watch training days held with students from Great Lakes College Forster Campus. Catchment trailer utilised at The Lakeside Festival, Pacific Palms markets and at the Waterways Report Card launch. MidCoast Water also regularly utilise the trailer for education throughout the Great Lakes, Greater Taree and Gloucester council areas.

Natural Systems

1.2.2 Implement the water quality improvement plan and other natural resource management plans in the rural catchment to deliver environmental outcomes and improve local farm productivity

Facilitate training days for landholder groups, and new sustainable farming groups and coordinate incentive program to support water quality initiatives

Number of landholders effectively engaged

Completed Caring for Our Country grant successfully completed. 8 landholder groups engaged.

Natural Systems

Review the sustainable farming program to ensure an innovative and effective program

Review completed Completed Review completed and revised program being prepared for 2014/15.

Natural Systems

Produce 'Creek to Coast' newsletter 4 times per year targeted at rural land owners to promote Council and community achievements towards sustainability

Newsletter produced and distributed

Commenced & on schedule Newsletters completed on schedule. Natural Systems

Strategy 1.3 Manage the balance between natural siltation in our lakes and the provision of access for recreation and economic purposes


1.3.1 Undertake priority navigation dredging as identified in Estuary Management Plans and monitoring of siltation rates in priority sites

Monitor rate of infill of priority navigation channels to inform scheduling of future dredging program

Monitoring undertaken and priority sites scheduled

Commenced & on schedule Infill monitored as required. Natural Systems

Undertake scoping assessments including hydrodynamic, benthic habitat and sand deposition options for maintenance navigation dredging of Hells Gate and Miles Island East Channel Wallis Lake

Scoping assessment completed Completed Scoping assessment completed. Natural Systems

Undertake dredging works utilising Environmental and Dredging Levy and subject to available grant funds

Cubic metres of sand/silt removed Deferred to a later date No dredging to occur in current year. Dredging projects planned for late 2014 in Wallis Lake.

Natural Systems

Strategy 1.4 Reduce the impact of noxious weeds and invasive species on our environment through strategic management and education


1.4.1 Undertake noxious weed management as prescribed in key species abatement plans and comply with reporting requirements as identified by the Department of Primary Industries (DPI)

Calculate amount and severity of noxious weeds managed in one annual period to establish a benchmark for future works

Benchmark established and reported to Council


Noxious weed management including inspections and control for high priority weeds, new and emerging species and the ongoing maintenance and management of wide spread species is undertaken to complement and fulfil the strategic values of regional weed management plans and programs.

Works have commenced on bushland hierarchy which will feed into priority works program. Benchmark to be established pending collection of data.

Parks & Recreation



Continue the application of Noxious Weed Threat Abatement Plan targeting Bitou Bush and aquatic weeds

Achievement of deliverables of the Threat Abatement Plan


High level strategic Bitou Bush and high priority aquatic weed management is ongoing. Collaboration is in place with external agencies to maximise efficiency and consistency.

Bitou Bush control is undertaken over more than 200ha of land under the care and control of GLC at Tuncurry, various locations at Forster including Wallis Lake islands, Pacific Palms, Hawks Nest and Tea Gardens area.

Data is currently being collated to assist in annual reporting to DPI at the end of the financial year.

Parks & Recreation

Undertake private property inspections targeting noxious weeds with a focus on aquatic weed infestation

Annual reporting to DPI in accordance with funding requirements


Inspection program conducted in urban Forster in conjunction with major weed management project 'Great Lakes Backyard Bushcare Program'. In excess of 1000 properties inspected to date, with 14 high priority species detected. Property owners educated and species managed.

Annual report to DPI at the end of the financial year.

Parks & Recreation

1.4.2 Continue to apply for grant funding and establish partnership programs to assist with the management of noxious weeds

Grant funding is applied for and partnership programs established with various government agencies

Activities are reported to Council Commenced & on schedule

Grant funding is continually sourced in collaboration with stakeholders for a variety of weed management functions including onground works, education and general weed management.

Parks & Recreation

Undertake community education programs Participate in market displays and education programs where appropriate

A minimum of 4 education days are held each year


Community education is undertaken during property inspections. Other means of education include field days, media releases, development and distribution of educational material.

Biological control workshop held at Nabiac and several others are scheduled for 2014 including aquatic weed identification course, general weeds field day and giant Parramatta grass field day.

Parks & Recreation

Strategy 1.5 Monitor and report on the health, productivity and diversity of the Great Lakes environment


1.5.1

Monitor the state of the Great Lakes environment to ensure Council's programs and activities are achieving positive results in addressing priority environmental issues and develop science research partnerships to inform management responses

Prepare a waterway and catchment report card for the Wallis, Myall and Karuah estuaries

Results achieved v previous year results Completed

Results presented to the community in November 2013 with all sites achieving the same or improved results compared to last year. All sites monitored are in the top 40% of waterway health rankings for NSW.

Natural Systems

Data collection to assess effectiveness of Council programs and update the Great Lakes State of the Environment Report 2011/2012

Update completed Commenced & on schedule Data being progressively collected. Natural Systems

Contribute to existing science research partnership with Southern Cross University to monitor the rehabilitation of Darawakh wetland

Communicate progress of research partnership Commenced & on schedule Key milestones being met. Natural Systems

Objective 2 Ensure that development is sensitive to our natural environment

Strategy 2.1 Base strategic land use planning on ecologically sustainable principles


2.1.1 Manage growth and development in the Great Lakes in a sustainable and efficient manner

Prepare first set of amendments to Great Lakes Local Environmental Plan 2013 and Great Lakes Development Control Plan

Scope of amendments identified and work program established by end 2013

Amendments well advanced by end June 2014

Commenced & on schedule Council's Strategic Committee confirmed the scope of matters and the process 12 November 2013.

Strategic Planning

Review conservation and development strategies to be consistent with regional and sub-regional strategies and delivery plans

Scope of work identified and work program endorsed by Council

Deferred to a later date This is dependent on the timing of the introduction of the new Planning Act for NSW.

Strategic Planning

Resolve the following outstanding planning proposals:

North Hawks Nest release area; Palms Oasis site at Pacific Palms; Myall River Downs, Tea Gardens subject to the availability of funds;

Progress reported to Council Commenced & on schedule Matters reported to Council on various occasions.

Strategic Planning



Blueys Estate site

Provide input to the Planning Proposal submitted to Dept Planning and Infrastructure by Lampo Group Holdings

Report provided to Council Commenced & on schedule The matter was considered by the Hunter and Central Coast Joint Regional Planning Panel with input from Council.

Strategic Planning

Continue to have input to future development and conservation plans for North Tuncurry

Progress reported to Council Commenced & on schedule Progress has been reported to Council. Strategic Planning

Determine the level of development that may occur and conservation offsets at the Fame Cove site and prepare a Planning Proposal if development is to proceed

Progress reported to Council Commenced & on schedule Council resolved to prepare a Planning Proposal. Consultants engaged and work is well advanced.

Strategic Planning

Seek grant funding from DPI to prepare a Biodiversity Offset Strategy to supplement clause 4.1D of Great Lakes LEP 2012

Consultant engaged and policy developed


Application for funding was unsuccessful. Council to decide whether to keep on work program.

Strategic Planning

Seek grant funding from DPI to complete local wetland mapping and insert appropriate provisions from NSW standard LEP into LEP 2012

Consultant engaged and mapping complete


Application for funding was unsuccessful. Council to decide whether to keep on work program.

Strategic Planning

Objective 3 Prepare for the impact of sea level rise and climate change

Strategy 3.1 Establish a risk based adaptation response to sea level rise and climate change


3.1.1 Assess the impacts of climate change on the organisation and develop adaptation strategies to address such impacts through the Climate Change Coordination Group

Review risk assessment to reflect latest knowledge and studies

Review complete and priority risks addressed


Ongoing assessment and reports of action required are undertaken and where necessary reported through the Risk Management Committee and to Council. Review of risk assessment delayed, scheduled for early 2014.

Management Executive Team

Hold workshops to keep staff informed of climate change adaptation policies, procedures and long term flood mapping

Numbers of staff attended Commenced & on schedule Workshops held as required. Management Executive Team

Develop and implement procedures for the consideration of climate change risks in association with development application assessment

Procedures adopted Commenced & on schedule Reports and information provided to Council and policy amendments implemented as required.


3.1.2 Develop coastal management plans to address planning and adaptation to coastal erosion and climate change

Progress with preparing coastal management plans for Jimmys Beach, Blueys & Boomerang Beaches and the remaining beaches under Council's care and control

Plans completed and adopted by Council


Finalisation of Great Lakes (including Jimmys Beach) Coastal Hazard Definition Study has been deferred until a workshop for Councillors is held. Work on Boomerang and Bluey's Beaches Coastal Zone Management Plan is in progress.

Design & Investigation

3.1.3 Identify and implement a long term, sustainable adaptation management strategy for the protection of Jimmys Beach, Winda Woppa

Prepare and adopt a Management Plan for Jimmys Beach

Plan is adopted by Council Commenced & not on schedule

The Management Plan for Jimmys Beach is on hold until base line data on sea level rise implications is adopted.

Parks & Recreation

Seek grant funding to support adaptation plans associated with the long term management of Jimmys Beach

Funding applications reported to Council

Completed

Funds have been received to undertake trial renourishment of Jimmys Beach through the movement of terrestrial sand from sand spit near the Eastern Channel. These funds are now part of a larger project associated with the dredging of the Eastern Channel and the long term management of Jimmys Beach.

Parks & Recreation

3.1.4 Integrate adaptation strategies to identify, value, prioritise and invest in infrastructure and natural assets under threat from sea level rise

Seek funding to develop prioritisation and investment/action models to identify assets under threat from sea level rise

Apply for funding in timely manner Commenced & on schedule Council has submitted an application and secured funding under CFOC program for Dunns Creek Catchment Management.


Natural Systems

3.1.5 Develop priority investigation areas and adaptation strategies to manage flood hazards in the Great Lakes area

Identify new projects, update floodplain management program and apply for grant funding in consultation with Great Lakes Floodplain Management Committee

Apply for funding in timely manner

Undertake flood studies and plans identified in floodplain management program


Successful in securing funds for 2013/14 for the continuation of current studies. Studies include Smiths Lake, Port Stephens, Nabiac town, Lower Myall & Lakes and Forster Tuncurry Emergency Management. Consultants have been engaged to undertake these studies.


3.1.6 Undertake identified floodplain risk management adaptation measures

Seek funding to undertake floodplain risk management adaptation measures

Apply for funding in timely manner

Undertake Risk Management adaptation measures for funded projects.

Commenced & on schedule Continuing to seek funding for floodplain management projects.


Implement adaptation priorities in floodplain risk management plans

Identified works undertaken within budget


Preliminary design for a section of Nabiac Town Creek rehabilitation work has been delayed due to competing priorities.




3.1.7 Undertake improvements to Council facilities and operations to mitigate the impacts of climate change

Conduct audits of energy, water and greenhouse gas emission to inform priorities for reducing greenhouse gas footprint. Identification of future works for Council facilities based on reports

Improvements to results of audits over time


S-team meetings held and key projects being implemented by asset owners. Audit results for the Great Lakes Aquatic Centre indicate that efficiency improvement projects have kept energy and water usage stable despite the building nearly doubling its footprint size.

Natural Systems

3.1.8 Incorporate sustainability initiatives in the management of the Council fleet to mitigate the impacts of climate change

Update Council's fleet policies

Continue to incorporate environmental performance in plant tender documentation and assessment, and implement monitoring procedures for fuel consumption.

Overall plant and vehicle fuel consumption v emissions and comparisons to previous year


Environmental performance criteria continues to be incorporated in plant tender assessment and vehicle selection. New monitoring procedures for fuel consumption through Planet Footprint will commence in 2014. Updating of Council's fleet policies has not progressed.

Operations

Objective 4 Sustainably manage our waste

Strategy 4.1 Seek to reduce, reuse or recycle all waste


4.1.1 Improve landfill and transfer station operations to reduce environmental impact

Construction of Tea Gardens transfer station to accommodate the closure of Tea Gardens landfill

Waste Transfer Station is constructed in accordance with Project Plan and budget

Completed Although delayed due to weather earlier in the year the facility opened to the public on 27 November 2013.

Waste, Health & Regulatory

Groundwater monitoring will be undertaken at least annually at all landfill sites

Reports monitored and actions taken as required

Commenced & on schedule Sampling and analysis have continued with no adverse reports.


Undertake capping of all landfill sites in accordance with relevant approvals to reduce leachate generation

Capping complete and leachate monitored

Commenced & on schedule Capping continued at Tea Gardens and Tuncurry Landfills. Leachate monitored regularly in accordance with licence conditions.


Continued construction of Minimbah landfill including excavation of first disposal cell and design and approvals for weighbridge and associated buildings

Landfill constructed in accordance with Project Plan

Commenced & on schedule The first disposal cell was completed and design of the weighbridge and gatehouse commenced.


4.1.2 Provide services that align with the NSW State Strategy targets where possible

Increase waste diversion from landfills Items or quantity diverted from disposal increases

Commenced & on schedule A Chemical Clean Out day provided highly successful in diverting large quantities of hazardous material from landfill.


Take action to combat illegal dumping including investigation and issuing penalties

Incidents are investigated and penalties pursued

Commenced & on schedule Most incidents were investigated with a number continuing. No penalties were issued in this period.


Increase public place recycling services Number of additional facilities provided

Commenced & on schedule 6 new recycling facilities were installed in this period.


4.1.3 Utilise 'Waste Less Recycle More' funding to guide future programs

Develop strategy to improve waste diversion and reduce illegal dumping and littering

Strategy adopted by Council Commenced & on schedule A draft regional waste strategy has been prepared.


Develop action plans and funding initiatives for implementation

Number of successful funding applications

Commenced & on schedule 4 funding submissions are currently being prepared.


Strategy 4.2 Manage residual waste to minimise impact on the environment


4.2.1 Improve the collection and processing of waste to reduce environmental impact

Increase diversion initiatives with bulky waste collection

Diversion rates improve Commenced & on schedule Sorting of the Bulky Waste service was undertaken in 2 stages increasing diversion rates with approximately 50% of waste diverted.


4.2.2 Dispose of office waste, and waste materials from Council works in a responsible manner and reuse materials where possible

Implement appropriate system to improve waste diversion

System reviewed and improved Completed A new office waste system was implemented in this period.


Strategy 4.3 Implement waste minimisation programs throughout the community


4.3.1 Deliver education programs regarding sustainable management of waste to raise awareness throughout the community

Undertake education programs and Materials Recovery Facility tours

Number of tours and programs undertaken

Commenced & on schedule Tours of the new MRF have recommenced following the fire in 2012. 15 tours have been conducted with 550 attendees.


Undertake trial plastic bag reduction scheme in Pacific Palms

Number of businesses that do not provide plastic bags

Commenced & on schedule Pilot program has commenced with early support very encouraging.



KEY DIRECTION 2 - Strong local economies

Objective 5 Promote the Great Lakes as an area that is attractive for residents and visitors

Strategy 5.1 Market the Great Lakes as an area that offers a range of opportunities for all


5.1.1 Market the Great Lakes as a great place to do business

Consult with GL Tourism and local business groups to develop a coordinated approach to attract new business based on the comparative advantages of the area and available resources

Consultation with relevant stakeholders

Priority actions identified Deferred to a later date

Deferred until Manager Business Enterprise & Tourism commences

Manager Business Enterprise & Tourism

Market and promote the area as a location for business investment

Measure to be determined Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


5.1.2

Ensure the Great Lakes has a strong, vibrant, proactive and successful tourism industry characterised by coordinated and effective leadership that is mindful of its social, cultural, environmental and financial responsibilities

Manage the Great Lakes Partners Program Partners Program resourced, supported and functional

Completed Partners program underway and proceeding well with a good increase in restaurant partners.


Maintain connections with local and surrounding businesses, industry bodies and government agencies

Attend business meetings and maintain communication channels


Ongoing relationships maintained with surrounding regions, Great Lakes Chambers of Commerce and North Coast Destination Network.


Promote the value of tourism to the Great Lakes community

Continue local public relations and support local activities.

Commenced & on schedule Ongoing activity - Summer 2014 guide distributed to all households in GL area.


5.1.3 Ensure that outstanding levels of customer service are achieved at all levels of customer interaction

Maintain relationships with organisations and associations providing tourism information services

Relationships maintained

All possible communication resources are used to connect with customers

Commenced & on schedule Relationships are maintained and healthy. Manager Business Enterprise & Tourism

Provide exceptional product, services and experiences that reflect the unique character of the Great Lakes and matches consumer demand

A database is maintained of Great Lakes product and experiences

Support is given to existing and new product


Ongoing activity - focus in the area of activities and food & wine experiences over the last 6 months have resulted in good web and print content.


Manage and resource a skilled Visitor Services Team

Visitor Services section is fully staffed, resourced and functional

Commenced & on schedule All Visitor points are fully staffed and functional. Manager Business Enterprise & Tourism

5.1.4 Undertake marketing activities that position the Great Lakes as a primary tourist destination in NSW and support the Great Lakes brand

Produce a digital publication for the Great Lakes focussing on available meeting and conference facilities and services in the area

Publication produced Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


Produce marketing collateral that reflects the region's unique character, actively promotes the region and matches customer demand

Collateral produced Commenced & on schedule Summer 2014 guide produced and distributed to all households in GL area.


Support third party marketing collateral that best reflects the regions unique character and aligns with the Great Lakes brand

Where and when appropriate third party marketing collateral is supported and distributed


Great Lakes participating in Legendary Pacific Coast campaign and will have features in 'Holidays with Kids' & 'Out and About with Kids' magazines.


Promote the Great Lakes to identified key source markets as resources allow

Number of promotions undertaken Commenced & on schedule Summer campaign focusing on visitors already in region - Newcastle & Hunter source market campaign created for Autumn 2014.


Provide a practical and functional website that reflects the Great Lakes product and experiences. Ensure the booking mechanism encourages increased visitation, is simple to use, supported by industry and blends seamlessly with the overall Great Lakes experience

Website operational, functional and achieves high ranking

Commenced & on schedule Website operational and working well. Manager Business Enterprise & Tourism

Communicate the Great Lakes brand message Message communicated utilising number of means

Commenced & on schedule Great Lakes brand used in all marketing and event support programs.


Manage and resource a skilled Marketing & Events team

Events supported Commenced & on schedule Social Media training undertaken. Manager Business Enterprise & Tourism

Strategy 5.2 Explore new and emerging opportunities to promote the Great Lakes


5.2.1 Develop and regularly review long term plans to facilitate business growth and diversity

Comprehensive review of Council's Economic Development Strategy to identify a point or points of difference/uniqueness for the Great Lakes area from which to create industry, tourism, lifestyle and employment opportunities.

Economic Development Strategy reviewed

Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences




5.2.2 Explore new and emerging resource management, marketing and event opportunities

Review existing operations in light of changes to technology, consumer demand and available resources

Regular reviews conducted Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


Identify and address gaps within current operations Opportunities for feedback from partners provided



Objective 6 Establish and maintain a supportive business environment that encourages job opportunities

Strategy 6.1 Support our existing business community and encourage the development of new business


6.1.1 Assist the growth of key economic sectors 2013/14 actions to be determined pending new combined structure

Measure to be determined Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


6.1.2 Encourage participation in local business networks and promote collaboration between groups

Develop a forum to encourage direct consultation between local Chambers of Commerce and Council on ways to further encourage business growth

Forum developed and participation monitored



6.1.3 Work with local communities to implement key economic development initiatives identified in local plans

Introduce a program of 'place-making' workshops and projects in town centres in conjunction with local business groups and other stakeholders

Report on result/outcomes of place-making activities



Develop priority action plans with relevant groups Report on priority plans developed Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


Pursue avenues of funding to implement priority projects

Funding opportunities reported Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


6.1.4 Facilitate opportunities for commercial business growth and diversity

Complete the 12 lot industrial subdivision at Tea Gardens including the old Council depot site

Subdivision completed, approved and released

Commenced & on schedule The DA is currently being assessed by GTCC and it is expected the approval will be granted early in 2014

Property & Building Assets

Engage local real estate agents to market industrial lots

Sale of lots achieved Deferred to a later date Item deferred due to delay in subdivision approval. Preliminary discussions held with local agents.


Coordinate the leasing/licensing of Council owned facilities for commercial use where those facilities are not required for other Council purposes

Vacancy rates for Council buildings is kept to minimum

Commercial returns achieved from leases/licences


All new and renewal of leases and licences are conducted in accordance with the new policy whereby market returns are applied (subject to discount). Current vacancies - 1.


Ensure Chambers of Commerce have a mechanism for regular communication with Council on ways to facilitate economic development

Communication facilitated Deferred to a later date Deferred until Manager Business Enterprise & Tourism commences


Strategy 6.2 Pursue improved and equitable access to telecommunication services


Council is not undertaking activities under this Strategy N/A N/A N/A N/A N/A

Strategy 6.3 Encourage skill development that reflects local business needs


6.3.1 Work with individual industry sectors and training providers to address the need for skilled workers

Develop a Workforce Development Plan to identify strategies to address current and future skill shortages in accordance with Hunter Regional Action Plan

Workforce Development Plan completed and priorities identified



Objective 7 Provide transport infrastructure that meets current and future needs

Strategy 7.1 Identify transport network needs based on recognised asset management processes


7.1.1 Maintain Asset Management Plans (AMPs) for Transport Assets in line with Integrated Planning and Reporting legislation

Review and update Transport Asset AMPs with any new or renewed assets

Asset register updated Commenced & on schedule

Register updated regularly with new or renewed assets.

Transport Assets

Undertake comprehensive review of Transport Asset AMPs

Updated plans adopted by Council Commenced & on schedule

NAMS data submitted for sealed roads to inform updated plans. Unsealed roads, bridges and drainage to be submitted next.

Asset Management Improvement Program has also been undertaken facilitated by Morrison Low.

Transport Assets



7.1.2 Deliver Transport Assets risk inspection program Develop and monitor risk management inspection program for regional and local roads and associated traffic facilities as per asset management plans

Inspection program developed and provided to Operations for implementation

Commenced & on schedule Risk Management inspection program status updated and distributed.

Transport Assets

Deliver risk management inspection program for regional and local roads and associated traffic facilities as per asset management plans

On time delivery of adopted program Commenced & on schedule Annual risk management inspection program in progress and on schedule.

Operations

7.1.3 Deliver Transport Assets enhancement program in accordance with priorities and within allocated budget

Develop urban road construction program (sealing of existing unsealed roads in urban areas) including funding from Roads to Recovery program; and Transport Assets enhancement program in accordance with priorities and within allocated budgets

Program developed and provided to Operations for implementation

Completed Priority program distributed to Operations. Program includes Seal Rocks Road.

Transport Assets

7.1.4 Deliver Transport Assets maintenance program within allocated budget

Develop maintenance programs for regional and local roads and associated traffic facilities as per maintenance management system work schedules and Asset Management Plans and within allocated budgets

Program developed and provided to Operations for implementation

Completed Maintenance program provided based on maintenance management system defect reports and asset management plan service levels.

Transport Assets

7.1.5 Deliver Transport Assets renewal program in accordance with renewal priorities and within allocated budget

Develop Transport Asset renewal works programs in accordance with renewal priorities, Asset Management Plans and allocated budgets

Programs developed and provided to Operations for implementation

Completed Renewal program provided to Operations for action within budget allocations.

Transport Assets

Additional works on road and bridge renewals to be undertaken utilising Local Infrastructure Renewal Scheme (LIRS) funding in accordance with application

LIRS programs developed and provided to Operations for implementation

Completed Program provided however delays in LIRS renewal project commencement due to limited work team availability.

Transport Assets

7.1.6 Seek funding through the Federal Government's Black Spot to assist in the upgrading of appropriate roads

Identify locations and apply for funding Apply for funding in timely manner Deleted or cancelled There were no projects that qualify for 2014/15 program.


Strategy 7.2 Maintain transport network infrastructure to current service standard


7.2.1 Deliver Transport Assets enhancement program in accordance with priorities and within allocated budget

Deliver urban road construction program per adopted works plan

Percentage of program completed Commenced & on schedule

30% of works completed. Works have been completed at Valley and Phillip Roads, Smiths Lake. A project to complete the missing link of The Southern Parkway is included under this program and will commence early 2014.

Operations

Deliver rural road construction program per adopted works plan

Percentage of program completed Commenced & not on schedule

20% of works completed. Works have been completed at Bullocky Way - Failford and Moorooba Rd - Coomba Park. Works remaining to be undertaken at Seal Rocks Rd, Willina Rd, Booral Rd and Markwell Rd. Works at Macwood Rd are not expected to commence until mid-2014. Delays due to competing priorities.

Operations

Deliver regional road construction program per adopted works plan

Percentage of program completed Not yet commenced Works will be undertaken on The Lakes Way to the north of Green Point Dve in early 2014.

Operations

Deliver stormwater upgrade program per adopted works plan


Works will commence in early 2014. It is expected that works on Marine Dve - Tea Gardens and North Arm Cove will continue into the second half of 2014.

Operations

7.2.2 Deliver Transport Assets maintenance program within allocated budget

Deliver maintenance program for regional roads Percentage of program completed Commenced & on schedule

58% of maintenance program has been completed with works undertaken on a priority basis based on defects generated from risk management inspections.

Operations

Deliver maintenance program for rural roads Percentage of program completed Commenced & on schedule


Operations

Deliver maintenance program for urban roads Percentage of program completed Commenced & on schedule


Operations

7.2.3 Deliver Transport Assets renewal program in accordance with renewal priorities and within allocated budget

Deliver urban road rehabilitation and resurfacing program per adopted works plan


50% of works completed. Majority of resealing works have been undertaken in urban centres. Rehabilitation works have been completed at: Stroud St - Bulahdelah; Strand St, Wallis Ln - Forster; Boomerang Dve - Pacific Palms; Tuloa Ave - Tea Gardens and; Rockpool Carpark -Tuncurry. It is expected that works on Marine Dve - Tea Gardens will continue into second half of 2014. Delays due to competing priorities.

Operations



Deliver rural road rehabilitation and resurfacing program per adopted works plan

Percentage of program completed Commenced & on schedule 77% of works completed for rural road resealing works.

Operations

Deliver rural road gravel re-sheeting program per adopted works plan

Percentage of program completed Commenced & on schedule 40% of works completed for unsealed road gravel resheeting works.

Operations

Deliver regional road rehabilitation and resurfacing program per adopted works plan


90% of works completed. Major works were completed to rehabilitate The Lakes Way between Tarbuck Bay and Smiths Lake. Resealing works on regional roads will be completed in the first quarter of 2014.

Operations

Deliver rural bridges replacement program per adopted works plan


20% of works completed. Bratfields Bridge on Reidsdale Road has been replaced. Contracts have been awarded for design and construction to replace Battles Bridge on Markwell Rd and Shultzs Bridge on Upper Myall Road, with design works well progressed. Tenders will be sought to replace Gortons Crossing Bridge in early 2014.

Operations

Deliver LIRS program Percentage of program completed Commenced & not on schedule

32% of works completed. Refer to comments against items 7.2.1 and 7.2.3 for progress on individual programs of which the LIRS program formulates a component of the funding.

Operations

7.2.4 Deliver Road & Maritime Services (RMS) state road maintenance and renewal programs in accordance with the Road Maintenance Council Contract

Deliver maintenance program for State Road Percentage of program completed Commenced & on schedule

70% of maintenance program has been completed with works undertaken on a priority basis based on defects generated from weekly network inspection.

Operations

Deliver rehabilitation and resurfacing program as advised by RMS

Percentage of program completed Not yet commenced Reconstruction works scheduled for early 2014 on Manning St to the north of Wallis Street.

Operations

Strategy 7.3 Develop facilities that provide for safe pedestrian and cycle traffic


7.3.1 Deliver Transport Assets upgrade programs to increase the cycleway network and associated facilities available to pedestrians and cyclists within allocated budget

Develop footpath and cycleway priority program Program developed and provided to Operations for implementation

Commenced & on schedule Priority projects and associated budgets issued to Operations for implementation.


Transport Assets

Deliver footpath and cycleway priority program Percentage of program completed Not yet commenced Works scheduled for early 2014 on Myall St, Tea Gardens, and on Boomerang Dve, Boomerang Beach.

Operations

7.3.2 Develop and implement a linkages program that encourages safe pedestrian movement through the Open Space Network

Formalise a link between North One Mile and Booti Booti National Park

Linkage is created and reported to Council


Minor works have been undertaken along Cliff Road to create an improved pedestrian path. Additional works are required to the south to connect the linkage. It is envisaged that these additional works will be undertaken during the 4

th

quarter of this financial year. Competing priorities have delayed this project.

Parks & Recreation

Review and update existing plan for the Pipers Creek walkway

Review is completed and reported to Council

Deferred to a later date

Deferred due to the impact of the Bio Diversity Grant received that addresses weed incursion in natural areas in partnership with National Parks and Wildlife.

Parks & Recreation

7.3.3 Continue to develop Little Street foreshore in order to improve pedestrian access

Develop plans for car parking within Little Street foreshore reserve to reduce risk to pedestrians

Plans are developed and costed Completed Plans have been developed and costed for the section between the end of the path adjacent to the Little street Baths and Pennington Creek.

Parks & Recreation

7.3.4 Implement Great Lakes Council's Road Safety Strategic Plan Implement actions identified in Road Safety Strategic Plan

Road safety projects undertaken Commenced & on schedule

Projects undertaken include: Graduated Licensing Scheme; speed campaigns on Macintosh St, Myall Way and in Nabiac; and RBT drink drive chalk base footpath painting campaign throughout the LGA.



KEY DIRECTION 3 - Vibrant & connected communities

Objective 8 Provide the right places and spaces

Strategy 8.1 Ensure community, sporting, recreational and cultural facilities and services reflect current and future needs


8.1.1 Maintain Asset Management Plans (AMPs) for community buildings and recreation infrastructure in line with Integrated Planning & Reporting legislation

Review and update community buildings AMPs with new or renewed assets

Asset register updated Commenced & on schedule Asset register updated regularly. New information has been received from a thorough asset review including condition data.

Parks & Recreation

Community Services

Review and update recreation infrastructure AMPs with new or renewed assets

Asset register updated Commenced & on schedule Data is continuing to be updated in anticipation of creating new plans by March 2014.

Parks & Recreation

Undertake comprehensive review of recreation infrastructure AMPs

Plan adopted by Council Commenced & on schedule

Data is continuing to be updated in anticipation of creating new plans by March 2014.

Asset Management Improvement Program has also been undertaken facilitated by Morrison Low.

Parks & Recreation

Scope the requirements of an appropriate corporate building asset management system that will service the needs of Council develop tender brief and tenders sought

System selected Deferred to a later date

Deferred awaiting completion of the Asset Management Improvement Program due for completion in June 2014.The outcome of the ICT Strategy currently being developed will determine the scheduling of research into a corporate asset management system.


Undertake a condition audit of Council's community buildings and update asset management system and AMP

Audit report completed and reported to Council


An initial overall condition audit of buildings was conducted in conjunction with the buildings valuation in June 2013.

A comprehensive condition audit wherein the buildings and their components are assessed is required. This task is linked to the asset management system and Asset Management Improvement Program. Delayed due to competing priorities.


Undertake comprehensive review of community building AMPs

Plan adopted by Council Commenced & on schedule

The buildings AMP is currently under review following completion of the Asset Improvement program facilitated by Morrison Low. It is anticipated that the AMP review will be completed by June 2014.


8.1.2 Coordinate with Land and Property Management Authority (LPMA) for the development of a Crown Harbour Master Plan that reflects regional quality recreation opportunities

No action in 2013/14 pending State Government approach on continuation of the project

N/A N/A No further action by LPMA at this point in time. Parks & Recreation

8.1.3 Provide parks and facilities which meet the varied recreation needs of the community now and in the future as identified in various adopted Parks & Recreation strategies and plans

Undertake sporting group survey with support from the Department of Sport and Recreation to establish existing and future needs

Survey is completed and reported to Council


The sporting group survey is scheduled to be completed by the end of the financial year.

Parks & Recreation

Undertake capital works as identified in the budget and as funding allows

Report to Council on works undertaken

Commenced & on schedule Report is to be prepared in the third quarter of the year outlining what has been achieved.

Parks & Recreation

Seek grant funding opportunities to enhance facilities

Grant funding application and outcomes reported to Council

Commenced & on schedule Scheduled to be reported at the end of the financial year

Parks & Recreation

8.1.4 Investigate and implement the installation of efficient and sustainable infrastructure on community land

Install water monitoring meters at major public facilities and high use areas. Monitor progress and report to Council

Number of meters installed and outcomes reported to Council


No meters installed to date. Investigations have commenced with MidCoast Water to generate a partnership arrangement to establish what meter locations will best serve Council and if MidCoast will manage the data base system.

Parks & Recreation

8.1.5 Maintain the Great Lakes Aquatic and Leisure Centre (GLALC) and services provided at a level that meets the needs of the community

Review and monitor programs each quarter to ensure needs of the various sections of the community are met - including the aged, youth, indigenous and people with a disability

GLALC management report reviewed


The YMCA continue to offer varied programs that targets a broad section of the community including the target groups. Monthly management reports are provided and reviewed, and any necessary actions undertaken.


Undertake customer surveys with management to determine level to which the facility meets customer needs

Customer survey results indicate high level of satisfaction


The YMCA conducts ongoing customer feedback which is included in their monthly reports along with the YMCA's comments on action taken or required. In addition the YMCA conduct an annual Net Promoter survey in which they gauge the satisfaction levels in respect of the services offered at the centre - the next survey results are due in the first quarter of 2014.




Undertake a review of the asset condition audit report and undertake priority actions in accordance with AMP and budget

Program developed and works undertaken

Commenced & on schedule All regular maintenance requirements have been included in a scheduled program and continue to be undertaken as required.


8.1.6 Provide public buildings which meet the varied needs of the community now and in the future

Develop and implement works program for maintenance, upgrade and improvement that reflects the needs of the users and AMPs, within available funding

Works programmed Commenced & on schedule

A works program has been developed to undertake works required to bring buildings with a poor or very poor overall condition up to a satisfactory standard. This program is funded by Council's special rate variation. Works to the value of $170k have been scheduled for completion prior to 30 June 2014 with an additional $100k per year through 2017.

Community Services

Parks & Recreation


Undertake maintenance of public buildings in accordance with works program

Works undertaken Commenced & on schedule Maintenance of public buildings being undertaken in accordance with allocated budget.

Operations

As per Service Level Review, conduct a staged strategic review of the location and appropriateness of existing community halls and other community facilities to determine future needs

Reports provided to Council Commenced & on schedule Methodology developed and approved, research carried out of usage levels, presentation to Council scheduled for February 2014.

Community Services

8.1.7 Coordinate the leasing and licensing of Council owned facilities

Ensure Council buildings that are used by community groups and organisations are subject to a lease or licence arrangement

Lease and licences are in place in accordance with Council's policy and procedures


This task is being progressively implemented to ensure all groups are subject to Council's policy in respect of leasing/licencing of Council property.


8.1.8 Develop conservation management plans for heritage buildings under Council’s control

Finalise Heritage Conservation Plan for Quambi House Stroud

Heritage Conservation Plan approved by Council

Completed

The Heritage Conservation Management Plan has been completed and adopted by Council. A prioritised work plan will be developed with the Stroud Historical Society.

Community Services

Seek sources of external funding to carry out approved conservation management works

Funding sought Commenced & on schedule Discussions underway with local Historical Society regarding joint funding applications.

Community Services

8.1.9 Provide equitable access to public buildings and facilities to meet the needs of people with a disability

Council Asset Owners develop works programs to progressively improve access to buildings and other facilities

Works programs developed Commenced & on schedule Improvement works to improve accessibility have been incorporated into the annual program of works.

Community Services


Parks & Recreation

8.1.10 Maintain the strategic development of the Library service to improve service provision and the relevance of services to the needs of the community

Continue to implement objectives of the Library Strategy (2011)

Progress monitored and reported to Library Committee


The Library Committee has been disbanded and a replacement mechanism for reporting is being developed. Objectives of Strategy being implemented include significant expansion of the eBook collection, introduction of an eAudio collection, study evenings for HSC students, establishment of a literacy collection and grant-funded course in literacy tutoring. Major renovations of Forster Library completed. Review of Strategy scheduled for 2014.

Library Services

Assess Library against State Library Standards and Guidelines as a benchmark for future development

Library assessed and results reported to the Library Committee


The Library Committee has been disbanded and the latest standards have not yet been released. It is intended that the assessment against the Standards, when released, will be reported directly to Council.

Library Services

Provide customer feedback mechanisms to monitor provision of high level customer service

Customer feedback monitored Commenced & on schedule

Customer comment forms available at all branches. 30 written comments received in the 6-month period. 10 related to positive features of the library service, 11 related to stock purchase suggestions and 9 on how the service can be enhanced. A survey of Forster Library users was undertaken and results integrated into review of the Library Strategy.

Library Services

8.1.11 Provide library computer systems that are secure, cost effective and meet community expectations

Library technology and software maintained and upgraded to meet public and staff needs

Customer feedback monitored

Upgrades implemented Commenced & on schedule

No complaints from customers regarding technology.

Libero software upgraded. PCs being continuously replaced as part of a rolling program.

Library Services

Provide effective telecommunications and IT solutions at all service points

Customer feedback

Extend of equipment downtime Commenced & on schedule

No complaints received from customers. Staff have identified slowness of line speed at the branches as an issue. It is hoped that the CountryTell program will resolve these issues. No significant equipment downtime in the period.

Library Services

8.1.12 Provide Library Services to enable equal access Provision of home library service to assist mobility impaired clients

Number of home library service clients assisted

Commenced & on schedule 195 home library service clients assisted 858 times. 2 bulk loans to nursing homes.

Library Services

Provide library materials in various formats to cater for community needs

Number of alternative formats available

Commenced & on schedule A new eBook collection was launched in December 2013. Considerable work is being done in expanding the literacy resources

Library Services



collection. Progress is being made towards digitising local photographic content. There are plans to introduce on online magazine collection.

Develop and implement literacy framework to extend service to people with low literacy

Framework implemented Commenced & on schedule

Framework has been created, entitled 'Well Lit' and is being implemented. Grant funding has been secured for training of literacy tutors, one course has been completed with another scheduled for early 2014. There are high levels of participation with schools and other organisations seeking to utilise the service.

Library Services

8.1.13 Support Sport and Recreation S355 Committees throughout the area to assist in management and development of sporting and recreation facilities

Support the regular meeting of Sport and Recreation S355 Committees throughout the area

Number of S355 Committees adequately supported


Council Officers attend regular meetings of appointed 355 Sport and Recreation Committees (currently 2). Officers also attend interest group meetings and CBD groups to assist with the delivery of services.

Parks & Recreation

8.1.14 Implement the Great Lakes Cultural Plan, subject to funding and available resources

Review Action Plan and seek appropriate funding to enable implementation

Action Plan is reviewed and external funding sought


The biannual Great Lakes Cultural Awards were held in October 2013. Lack of staff resources has limited the amount of work that can be carried out on other aspects of the plan.

Community Services

8.1.15 Provide financial support to and strategic management of the operation of the Great Lakes Band S355 Committee

Support the activities of the Great Lakes Band. Great Lakes Band performs at Council functions as requested

Great Lakes Band operational and regular reports provided


The Great Lakes Band has been performing at a range of civic functions, and is operating well in regards to number of members, training new band members, liaison with Council and reporting. AGM was held at Council Chambers in December 2013.

Community Services

8.1.16 Provide appropriate cemetery services to meet the current and future needs of the community

As per Service Level Review conduct a strategic review of cemetery services across Council managed facilities

Report provided to Council Completed

A Cemetery Policy Review was carried out as part of the Service Delivery Review of cemeteries. The Policy was then adopted by Council on 27 August 2013. Operating policies, modifications to service levels and improvements to cemetery efficiencies will be captured in Operating Plans over a three-year period.

Community Services

Strategy 8.2 Maintain community infrastructure to current service standard


8.2.1 Maintain service levels on Park assets acceptable to the community and delivered within allocated budgets

Create service levels for open space mowing Service levels adopted by Operations

Not yet commenced Works are to commence on service levels in March 2014.

Parks & Recreation

Deliver quarterly risk inspections of Parks & Recreation assets

Delivery of program on time in accordance with adopted program

Commenced & on schedule Quarterly and mid-year inspections have been undertaken in accordance with program.

Operations

Undertake routine maintenance of all recreation facilities in accordance with service level agreements and allocated funding

Open Space network maintained within allocated budget and as per SLA requirements

Commenced & on schedule Maintenance works being undertaken in accordance with allocated funding. SLA's are not yet in place for all routine maintenance activities.

Operations

Delivery of construction and renewal programs per adopted plan


Capital works have been undertaken at the White Pavilion - Bulahdelah Showground, Pacific Palms Boatramp, Coomba Park Playground and Allen Park - Stroud. Minor facilities replacement are being undertaken in line with the AMP. Works are in progress at Cape Hawke Surf Club and at Tuncurry Pool. Sportfields renovation programs are in progress. Capital works will be undertaken in 2014 at the Forster Boat Harbour Boatramp, Stroud Showground Grandstand, Pacific Palms Wharf and at Booner Street Mall in Hawks Nest.

Operations

Objective 9 Plan for sustainable growth and development

Strategy 9.1 Manage growth to reflect current and future needs


9.1.1

Ensure that sufficient land is zoned, in appropriate locations, to cater for the living, employment, shopping, recreational, cultural and educational needs of the existing and future community

Prepare and participate in the preparation of regional, sub regional and local Land Use Plans and Delivery Plans as required by the new Planning Act

Requirements of the new Planning Act are reported to and adopted by Council


This is dependent on the timing of the introduction of the new Planning Act for NSW.

Strategic Planning

Commence a planning study for Nabiac as the basis for a land use strategy for the town

Work program established and commenced

Not yet commenced

Council to decide in early 2014 whether to continue with this project as a priority in view of resource limitations in the Strategic Planning Section.

Strategic Planning



Prepare a strategy for the establishment of a Recreational and Cultural Precinct at Myall River Downs, Tea Gardens. Undertake community engagement to inform the strategy

Implementation plan prepared Commenced & not on schedule

Delayed due to the landowner going into receivership and the need to liaise with new landowner.

Strategic Planning

9.1.2 Ensure that Council's planning policies, instruments and guidelines remain current, are based on best practice, are legally enforceable and are responsive to community needs

Review the current Development Control Plan for Macwood Rd, Smiths Lake

Scope of revision determined Deferred to a later date This project has been given a lower priority due to Strategic Planning Section resources being redirected to other higher priority projects.

Strategic Planning

Prepare a new land use policy for Commercial Development, as provided for under the new Planning Act

Scope of plan determined Deferred to a later date This project has been given a lower priority due to Strategic Planning resources being redirected to other higher priority projects.

Strategic Planning

Prepare urban design and built form strategy for Hawks Nest town centre

Scope and content of strategy determined

Commenced & on schedule Project reported to Council in November 2013 where Council formally resolved to proceed with the work and to endorse the process.

Strategic Planning

Prepare a strategy to facilitate stronger pedestrian linkages between Woolworths and Tuncurry town centre

Scope and content of strategy determined

Not yet commenced A report is to be submitted to Council in early 2014 on the priority that is to be given to this project.

Strategic Planning

9.1.3 Manage and preserve the cultural heritage of the Great Lakes area

Continue with Heritage Adviser program with grant funding from the NSW Heritage Office.

Consultant is engaged to function as Council's Heritage Adviser

Commenced & on schedule Consultant engaged and work is ongoing. Strategic Planning

Commence review the 2007 Great Lakes Heritage Study to assess whether nominated heritage items should be retained and inclusion of any new items

Work program established and review of study commenced


A work program has been established and review of heritage items has commenced. A report is to be submitted to Council early in 2014 on the proposed stages for review of the Heritage Study.

Strategic Planning

Strategy 9.2 Manage urban development and ensure it respects the character of the area in which it is located


9.2.1 Operate development assessment panel to provide pre-development advice to applicants and assist in preliminary assessment of development applications

Panel operating which is representative of relevant Council sections

Meetings held weekly Commenced & on schedule Meetings held regularly on each Tuesday with relevant Council officers. Use of a computer with aerial imagery has assisted with efficiencies.

Development Assessment

9.2.2 Determine development applications (DAs) efficiently and effectively and in accordance with relevant legislation and Council's plans and policies

Assess and process development applications

The application process (from lodgement to determination) and assessment checklist are reviewed and updated annually

Commenced & on schedule Assessment checklist regularly updated to be commensurate with changing legislation.


Building Assessment

Prepare regular report outlining the status and legal costs associated with Land & Environment Court appeals

Reports prepared and submitted to Council

Commenced & on schedule Matter reported monthly to each Ordinary meeting of Council.


Building Assessment

9.2.3 Determine applications for construction certificates, complying development certificates and building certificates in accordance with relevant legislation

Issue appropriate certificates to ensure buildings are designed and constructed in accordance with relevant legislation

The application process (from lodgement to determination) are reviewed and updated annually

Commenced & on schedule Process improvements ongoing with increasing utilisation of Council's electronic applications system - Pathway.

Building Assessment

9.2.4 Monitor development for compliance of consents Undertake critical stage inspections of buildings under construction where Council is the principal certifying authority

100% of arranged inspections undertaken

Commenced & on schedule All inspections undertaken, in accordance with legislation.

Building Assessment

Investigate complaints received relating to compliance with conditions of consent

Commence investigating complaints relating to development within timeframe as set out in policy

Commenced & on schedule Inspections undertaken as resources permit. Director Planning & Environmental Services

9.2.5 Establish a cohesive urban landscape in all areas Improve entrance landscaping to Tuncurry at Grey Gum Road intersection and other major focal points

Works are undertaken Commenced & on schedule Works have commenced and programmed to be completed in January 2014.

Parks & Recreation

Objective 10 Increase and improve access to education for all ages

Strategy 10.1 Enable opportunities to experience lifelong learning through improved access to educational facilities

4 Year Activities 2013/14 Actions Performance Measure 6-Month Status Comment Responsibility

10.1.1

Advocate to increase access to tertiary education for local residents and businesses by encouraging a cooperative approach between education providers at a local and regional level

Undertake discussions with Education & Skills Strategic Plan working group to identify achievable and financially sustainable objectives and action plans; provide report to Council to enable Council to consider position

Report provided to Council Completed Report was provided to Council and no further action is required.

General Manager


Objective 11 Encourage a positive and supportive place for young people to thrive

Strategy 11.1 Provide activities and opportunities for young people


11.1.1 Advocate for and provide activities and services targeted at youth

Develop plans for a new skate park at Stroud Plan developed with youth consultation


This has been deferred to a later date as to ensure funding will be available for the project prior to commencement. Unrealistic expectations may be created if youth engaged without any seed funding for works. Engagement is to commence when funding has been established

Parks & Recreation

Liaise with Homebase Youth Services and other service providers, support Youth Week and other activities as appropriate

Regular liaison with Homebase Youth Service and other service providers

Commenced & on schedule There is regular liaison with Homebase Youth services and other service providers by the Community Services Coordinator.

Community Services

11.1.2 Provide services and programs for children to support the child care needs of working parents or carers

Coordinate and conduct after school care and Vacation Care programs at Tuncurry and Tea Gardens

Quarterly reports on attendance, income and expenditure Deleted or cancelled

Council discontinued the provision of these services in July 2013.

Community Services

11.1.3 Provide opportunities for developing occupational trade skills through apprenticeship recruitment program

Council recruitment program to include annual apprenticeships in core trade areas

Successful completion of Trade Certificate and Apprenticeship Contract

Commenced & on schedule Eight apprentices currently employed in a variety of trades and at various stages of completion.

Human Resources

11.1.4 Provide activities and services targeted at youth

Establish a method of identifying youth recreation activities in the area

Method established and reported to council to gauge support


Council Officers have liaised with Department of Sport and Recreation to establish a benchmark process for determining youth needs. Unfortunately current resources do not allow further advancement on this project at this stage.

Parks & Recreation

Objective 12 Develop and support healthy and safe communities

Strategy 12.1 Improve access to health services that meet local needs


12.1.1 Deliver a range of Ageing and Disability Support Services to meet the needs of the Great Lakes community (formerly known as HACC Services)

Manage Ageing and Disability Services to support residents to remain in their own homes across the Great Lakes and Manning areas in accordance with contracts and business plans

Funding body performance targets, reporting requirements and financial expectations met

Annual operating plan targets are 90% met


Funding body performance targets, reporting requirements and financial expectations are being met. Annual operating plan targets are on track. Significant work is being carried out in planning for future changes in how government funding is allocated to services.

Community Services

12.1.2 Develop and maintain relationships with government agencies and service providers with responsibility for the provision of health facilities and services to the Great Lakes community

Maintain positive working relationships with Hunter New England Health Service in regards to service provision, shared initiatives and service planning and delivery to the Great Lakes community

Ongoing representation on local Health Planning Committees

Submissions made on behalf of the community relating to levels of service provision


Ongoing membership and participation of Forster Health Advisory Committee, Bulahdelah Health Futures Group, Gloucester and District Health Committee. Development of a Great Lakes Healthy Communities Plan is underway.

Community Services

12.1.3 Advocate on behalf of the community to inform future planning of services to support the needs of an ageing population

Maintain positive relationships with relevant State, Federal and regional government offices to inform of local needs and priorities, and seek funding for enhanced service provision

Funding applications reported to Council

Number of submissions made to advocate for service provision


Funding opportunities have been limited due to federal election activities. Council is to consider a proposal for COTA (NSW Council of the Ageing) to develop an ageing strategy.

Community Services

12.1.4 Strengthen local communities through the provision of networking and communication opportunities, training, professional development and partnerships

Facilitate Community Network Meetings 6 meetings are convened Commenced & on schedule Two meetings held to date, next meeting scheduled for January 2014.

Community Services

Strategy 12.2 Encourage and promote healthy lifestyle choices


12.2.1 Promote healthy lifestyles through the provision of educational information and partnerships with health providers to support or deliver health strategies

Administration of Great Health Great Lakes program via partnership arrangements with Hunter New England Health (HNEH), contractors, and other services and agencies such as Hunter Medicare Local and NSW Cancer Council

Funding body contract requirements met, programs delivered


All funding body requirements have been met, and in many instances exceeded due to the success of the local programs. Progress Report Number 4 to the funding body has been lodged and accepted.

Community Services

Continue to seek opportunities to support and promote healthy lifestyle choices for residents through the Great Lakes Great Health Steering Committee

Number of additional health initiatives promoted


This program funding ends in June 2014, current emphasis is on the development of programs that will continue after the funding ceases. Discussions are being held with the Greater Taree City Council regarding shared programs.

Community Services


Strategy 12.3 Promote community safety as a shared responsibility


12.3.1 Provide resourcing requirements, as necessary, to enable the Rural Fire Service to effectively perform their responsibilities in accordance with the negotiated service level agreement (SLA)

Attend quarterly District Liaison Committee meetings to monitor the SLA

Frequency of exceptions to the SLA reported to the District Liaison Committee

Commenced & on schedule Last meeting held 9 December 2013. No exceptions to date to the SLA.

Engineering Executive

12.3.2 Provide buildings and ancillary facilities to enable the State Emergency Service (SES) to effectively perform their responsibilities in our local government area

Continue to provide and maintain buildings fit for operational purposes

Works undertaken as required Commenced & on schedule Site meeting held 18 December to confirm new Forster / Tuncurry Unit location.


12.3.3 Provide safe public areas and manage the cost of vandalism Vandalism is recorded and removed. Strategies to reduce reoccurrence implemented where possible

Annually report number of incidences and actions to Council

Commenced & on schedule Records are kept on vandalism and graffiti that occurs in the area. Annual end of year report to be presented to Council in June 2014.

Parks & Recreation

Coordinate review of expiring alcohol free zones for Collendina Reserve, Palmgrove Reserve (Forster) and Bennetts Beach area (Hawks Nest)

Review complete and zones updated

Completed All expiring Alcohol Free Zones have been reviewed and re-established.

Corporate Planning & Governance

12.3.4 Undertake Fire Management responsibilities on public land On grounds works are undertaken in line with current fire mitigation plans

All works are reported on BRIMMS Commenced & on schedule Two rounds of fire mitigation works have been completed and recorded on BRIMMS

Parks & Recreation

12.3.5 Undertake fire safety audits and upgrading of buildings on a risk management basis

Undertake audits as resources allow Number of audits undertaken Commenced & on schedule Fire safety upgrading ongoing on several buildings.

Building Assessment

12.3.6 Ensure fire safety measures are managed within buildings by maintaining essential services database

Audit and ensure fire safety schedules on database are maintained

Database maintained Commenced & on schedule Electronic database and management system has been implemented and is being maintained.

Building Assessment

12.3.7 Provide regulatory services throughout the Great Lakes area Routine patrols are undertaken for compliance with regulations and non-compliance addressed

Monthly report to Council on number and description of fines issued

Commenced & on schedule Monthly reports on the number and type of fines issued provided.


12.3.8 Promote safety through the development and implementation of Crime Prevention Plans for approval by Council and the NSW government

Develop crime prevention plans for approval by Council and submission to the Attorney General for endorsement

Plans approved and submitted Deleted or cancelled It is pleasing to report that currently, crime levels are too low for this area to be eligible for funding of a crime prevention plan.

Community Services

Seeking grant funding for the implementation of Crime Prevention Plans

Applications lodged as funding becomes available

Deleted or cancelled It is pleasing to report that currently, crime levels are too low for this area to be eligible for funding of a crime prevention plan.

Community Services

12.3.9 Promote safety through regular liaison and two-way communication with the NSW Police Force

Represent Council at Community Safety Precinct Committee meetings with the Manning Great Lakes Police Command

Regular meetings attended and outcomes reported to Council when Council endorsement is required

Commenced & on schedule Regular meetings attended by GM, Mayor and Community Services Coordinator.

Community Services

12.3.10 Promote food safety within the retail food sector Inspections are carried out for high risk premises Number of inspections Commenced & on schedule Inspections of food premises continued. End of financial year report provided by NSW Food Authority.


Educational awareness programs held for food retail sector

Programs held and attendance numbers

Commenced & on schedule Three Food Safety training sessions were conducted by Council with approximately 70 attendees in total.


12.3.11 Enforce and comply with relevant legislation relating to public health

Complaints on public health are investigated and action taken on breaches

Number and description of breaches reported to Council


The process of advertising offending premises has been approved by Council and regular updates provided.


12.3.12

Evaluate and review the Emergency Management Plan (EMPLAN) for our local government area, in collaboration with member agencies of the Local Emergency Management Committee

Complete review of the EMPLAN Adoption of the EMPLAN by the Regional Emergency Management Committee

Commenced & on schedule New EMPLAN template has been submitted to the Minister of Police and Emergency Services.


Objective 13 Build on the character of our local communities and promote the connection between them

Strategy 13.1 Increase community inclusion, cohesion and social interaction


13.1.1 Support the activities of the S355 Arts and Culture Committee Develop Terms of Reference to guide the activities of the Committee

Terms of Reference adopted Deleted or cancelled

Council has determined that this function will be encompassed within the S355 Liveable Communities Committee. Working parties may be formed for specific projects.

Community Services

Establish the Committee Committee established Deleted or cancelled See comment above. Community Services

13.1.2 Support the activities of the S355 Liveable Communities Committee

Develop Terms of Reference to guide the activities of the Committee

Terms of Reference adopted Not yet commenced The draft terms of reference to be developed and presented to Council in early 2014.

Community Services

Establish the Committee Committee established Not yet commenced Planned to commence first half of 2014 once terms of reference established.

Community Services



13.1.3 Facilitate the incorporation of public art into new and existing public buildings and public spaces and maintain public art registers

Identify opportunities for public art to be incorporated into new and existing public buildings and their surrounds. Liaise with the Great Lakes Arts Network, Aboriginal artists, FOGLLS, and other local groups to identify items for display

Number of new art works installed Commenced & on schedule

Three new art works have been installed in Hawks Nest, Tea Gardens and Tuncurry. Art works also installed at Forster Cemetery and Hawks Nest Community Centre.

Community Services

Library

Parks & Recreation

Continue development of Public Art Registers to include Parks & Recreation assets and Library assets

Registers are compiled and updated annually


Discussions have occurred between asset owners however formalisation of a comprehensive register has not commenced. Works to commence early in 2014.

Community Services

Parks & Recreation

Library

Continued development of Hawks Nest Tea Gardens art walk

Number of new installations Commenced & on schedule 2 new installations have occurred and officers are working with the community group to finalise a map by end of 2014.

Parks & Recreation

13.1.4 Administer grant programs that assist community organisations to provide services and infrastructure that address needs and build capacity in the Great Lakes

Administer the local ClubGRANTS scheme

ClubGRANTS Committee meetings conducted and funds distributed based on Committee's recommendations

Commenced & on schedule Draft timetable developed and grants will open 10 March 2014 and close on 25 April 2014.

Community Services

Facilitate the Community Builders NSW Grant scheme on behalf of the NSW State Government including goal setting and information sessions

Number of community groups assisted, advocacy for local submissions at the regional level

Deferred to a later date Awaiting information from the NSW State Government regarding the future of this funding program.

Community Services

Coordinate Council's Community Grants Program Grant funds allocated Commenced & on schedule Applications for this round of funding open from 11 November 2013 through 31 January 2014.

Community Services

13.1.5 Support the establishment and development of community organisations that promote well-being and social cohesion; such as Men's Shed groups

Support Wallis Lake Men's Shed relocation to Tuncurry Waste Depot

Assistance provided where possible Completed The Men's Shed group are established and operational at the new location.

Community Services

13.1.6 Assist Coomba Men's Shed Group to gain approval to construct premises

Assistance provided where possible Commenced & on schedule

Assistance and funding has been provided in the provision of land, development of concept plans, and lodgement of DA. DA approval has been obtained and work is underway on the lodgement of a Construction Certificate.

Community Services

13.1.7

Convene regular meetings of the Great Lakes Aboriginal Liaison Committee to promote collaborative projects and discussions with the Forster and Karuah Local Aboriginal Land Councils

Hold bi-annual meetings with Mayor, GM and LALC representatives to promote common areas of interest

Meetings held Commenced & on schedule Meetings are to be scheduled. General Manager

13.1.8 Advocate for, and support the provision of improved community transport services within population centres

Continued liaison with and support to the Manning Great Lakes Community Transport Group for the provision of community transport services

Regular communication and liaison with local service providers

Commenced & on schedule The Ageing and Disabilities Services Coordinator has regular contact with the group.

Community Services

Liaison with the NSW Ministry of Transport to identify service gaps and gain additional public transport services

Community transport needs are communicated to funding bodies

Commenced & on schedule The Ageing and Disabilities Services Coordinator has regular contact with the liaison officer for this region.

Community Services

13.1.9 Improve maintenance standards and further develop parks and sporting facilities through the coordination and input of community volunteers, within available resources

Supply support services to existing groups and encourage new membership where possible

Report annually on Volunteer numbers and activities

Commenced & on schedule Up to date volunteer numbers are being established as part of a user group survey.

Parks & Recreation

13.1.10 Encourage Aboriginal partnership programs where possible to increase local community involvement in the management of the natural environment

Participate in Aboriginal Partnership Working Group Meetings involving National Parks and Wildlife Service, Taree Indigenous Development and Employment and relevant local Aboriginal Land Councils

Report outcomes to Council Commenced & on schedule Parks Officer regularly attends meeting of the liaison committee. Update report is scheduled for April 2014.

Parks & Recreation

13.1.11 Conduct and/or support local events such as Seniors Week, Youth Week, International Women's Day and NAIDOC week

Seek or maintain funding opportunities to support local events that strengthen communities

Number and type of events held and supported


Ongoing program of seeking funds and running events. Funding has been obtained for Seniors Week in 2014. Youth Week funding has been applied for.

No funding has been available for International Women's Day for the last few years.

Community Services

Strategy 13.2 Attract new events, activities and exhibitions that are respectful of local community character


13.2.1

Manage an event program that is unique to the Mid North Coast, promotes the region's character, reflects demand, connects with the brand and adds value to the Great Lakes experience

Support new and existing events Report on events supported and numbers of participants

Commenced & on schedule New events presented include Challenge Triathlon and the Lakeside Festival, both in November 2013.


Maximise marketing and branding exposure of all Great Lakes events through activities at events and direct connection with attendees and participants

Report on activities undertaken Commenced & on schedule The Great Lakes branded strongly at all events. Manager Business Enterprise & Tourism

Source new events where gaps exist within calendar or across region

Number and location of new events Commenced & on schedule GLT actively involved in establishment of the Lakeside Festival addressing a gap in the food/music community event area.




13.2.2 Conduct a range of events and programs for various demographic groups through the Great Lakes Library

Children's programs and adult events are promoted and conducted

Number of events held and attendance levels

Commenced & on schedule 130 adult and children events and programs held with 1,882 participants.

Library Services

KEY DIRECTION 4 - Local leadership

Objective 14 Deliver Council services which are effective and efficient

Strategy 14.1 Set a strategic direction for Council that focuses on current and future customer needs and deploy plans to achieve those strategies


14.1.1 Implement the requirements of the Integrated Planning & Reporting Framework

Organisational values to be developed Organisational values determined and communicated


MANEX has considered a Discussion Paper on the process required to build Organisational Excellence which incorporates the assessment of the prevailing culture and development of


values. Work proceeding on the design of a program to ensure commitment of stakeholders to end result.

Council's senior management regularly review Council's activities and implement actions where needed to progress Council's performance under the IP&R framework

Progress made in implementation of IP&R framework


MANEX has considered a Discussion Paper on the process required to build Organisational Excellence. This includes many of the aspects identified as required to further improve Council's IP&R framework.

Council has also undertaken a formal Asset Management Improvement Program facilitated by Morrison Low.

General Manager

Continue to review Council's strategic priorities and assess feasibility and funding options

Priorities assessed and plans developed in accordance with review

Not yet commenced Workshop to be conducted early 2014 to further consider Council identified strategic priorities

General Manager

Continue implementation of the formal Asset Management Improvement Program

Key objectives of Program met Commenced & on schedule

Morrison Low engagement on track with, staff continuing to collect and analyse data for decision making purposes. Asset Management Plans being updated and improved. The Asset Management Improvement Program work is due for completion in June 2014.

General Manager

Strategy 14.2 Develop an organisational culture that applies resources effectively to deliver quality outcomes


14.2.1 Provide information technology (IT) and communications systems which are secure, stable and support Council business operations

Implement ICT Strategic Plan, policies and procedures

Project completed on time and in budget


ICT Strategy Developed and ICT Steering Group formed. Management Executive working through strategic priorities to determine critical needs, resourcing and a rollout program for consideration by Council. Scheduled for presentation to Council in March 2014.

Information Systems

Support and maintain corporate ICT, replacement of server and storage

Systems available 99 % uptime business hours


Virtualisation and storage completed and projects commenced for mail archiving, Exchange, Citrix and AD. Variation for WAN to Tuncurry Depot 97% (several outages due to Telstra faults).

Information Systems

Implement CountryTell Communication project for WAN and telecommunications

Project completed on time and on budget


Slight delay in proposed installation date now looking at testing in January 2014 and go live with LYNC March/April 2014

Information Systems

14.2.2

Maintain Corporate Applications systems to ensure they are at a release that is supported by the vendor ie Application systems at a release that is current or within 2 versions of release

Upgrade of Microsoft Office Project completed on time and on budget

Completed Windows 7 and MS 2010 implemented in October 2013 on time and on budget.

Information Systems

Implement Pathway Smart Client Project completed on time and on budget

Not yet commenced Project scheduled for commencement in the third quarter.

Information Systems

14.2.3 Ensure access to base maps is available to all staff and to citizens through Exponare Public

Upgrade GIS user interface to Exponare Enquiry in Production Environment

Project completed on time and on budget

Commenced & on schedule Installed and in testing phase. Information Systems

Test Exponare Public Project completed on time and on budget


Information Systems

Investigate opportunities for resource sharing of data with MidCoast Water and other agencies

Report to Council by 31/12/13 Commenced & on schedule Access is available to some aerial photography

Information Systems



14.2.4 Provide efficient Records Management and Information access services

Review and implement Policies and Procedures regarding information management

Policies adopted by Council

100% of staff informed of record keeping responsibilities


Information Systems

14.2.5 Attract, develop and retain an effective workforce that delivers required outcomes for Council

Improve data in Workforce Management Plan in relation to identifying future demand / supply gap in Council’s workforce to meet the Delivery Program

Staffing needs and skills identified Commenced & on schedule Input to Workforce Management Plan sought from all areas and Workforce Management Plan being updated as required.

Human Resources

Collect and include succession planning data in Workforce Management Plan

Expected separation timelines identified for critical positions


Workforce Management and Succession Planning Survey circulated to senior staff and managers.

Information to be reviewed and included in Workforce Management Plan as appropriate.

Human Resources

Investigate and select appropriate management training model and implement across organisation

Management system selected, staff trained and consistent management culture measured by MANEX

Management Training program selected and appropriate employees trained


Situational Leadership training provided to majority of staff. Remainder of management training program to be defined by MANEX as part of development of Organisational Excellence strategy.

Human Resources

14.2.6 Provide workplaces that ensure the health, safety and welfare of employees

Corporate Work Health & Safety management plan to be reviewed and aligned with current legislation

Strategies to improve legislative compliance identified, prioritised and action plan developed


Audit on work health & safety legislative compliance provided recommendations for improvement. Action plans by management area still to be completed but are on schedule for third quarter.

Human Resources

Review incidents and injuries and ensure there is adequate review of safe work procedures and training requirements

Corporate Training plan includes appropriate WHS Training

Safe Work procedures reviewed based on results of incident investigation


Safe work procedures are being reviewed following incident investigation and requirements for WHS training is included in corporate training plan.

Human Resources

Implement strategies to effectively manage lost time injuries and return to work programs

Lost time injury rate % per 100 employees performs above industry average on annual basis


Only 3 lost time injuries for 6 month period.

Lost time injury rate % per 100 employees for 2013 financial year was 2.53% compared to industry average of 3.80%.

Human Resources

Provide and promote Council’s Employee Assistance Program (EAP)

Employee Survey identifies majority of respondents aware of how to access EAP program


Review of EAP Program resulted in additional option for employees to self-refer to appropriate provider. All options for EAP assistance promoted in Staff Newsletter.

Human Resources

14.2.7 Promote and support a workplace culture that reflects fair practices and behaviours

Prioritise and implement Equal Employment Opportunity (EEO) Management Plan strategies

High priority strategies identified, resourced and implemented

Commenced & on schedule Staff survey not yet actioned so updated EEO data unavailable. Issues of Respect identified from EEO committee.

Human Resources

14.2.8

Implement Procurement Improvement Program across the organisation to achieve financial savings, comply with legislative requirements and ensure that efficient processes exist

Implement adopted Action Plan Action Plan implemented Commenced & on schedule Work commenced on Action Plan items following commencement of Procurement Coordinator in November 2013.


Strategy 14.3 Provide good governance


14.3.1 Ensure Corporate Governance practices meet legislative requirements and reflect current community standards of 'good governance'

Audit Committee and Internal Audit function resourced and operating

4 Audit Committee meetings held

Internal Audit annual work plan completed


August Audit Committee meeting not held due to lack of business and recruitment of Internal Auditor. November meeting held and Internal Auditor appointment process completed. Function will be operating normally from 1 January 2014.


Privacy Management Review - Privacy Management Plan reviewed and refresher training provided to staff

Review completed and training provided

Not yet commenced Scheduled for second half of 2013/14. Corporate Planning & Governance

355 Committee Training - committee members trained in roles and responsibilities including Code of Conduct

Training completed Not yet commenced No action taken on this item while Committee review ongoing.


Coordinate review of all Council policies including presentation to Council for adoption

Percent of reviewed policies reported to Council

Commenced & on schedule Policies being reported to Council for consideration as they are reviewed or developed.


Implement new delegation of authority system once product completed by Local Government Legal

New delegations issued to staff Not yet commenced

Product not finalised by Local Government Legal. Additional work required to develop generic position delegations which will assist in implementing the system.




14.3.2 Ensure that appropriate avenues exist to allow the community and staff to access and provide information regarding Council's operations and decisions

Ensure day-to-day GIPA issues handled in accordance with statutory requirements

Percent of formal GIPA determined within timeframe

Commenced & on schedule 5 formal GIPA Applications received during this period. All were determined within required timeframe


Refresher training on GIPA requirements provided to all affected staff

Training completed Not yet commenced Training will occur during second half of 2013/14.


Undertake compliance audit of GIPA system including identification of additional information that can be made available on Council's website

Audit completed Not yet commenced Competing organisational demands are impacting on the level of priority to be given to this item.


14.3.3 Implement Risk Management Systems that identify, manage and control risk

Continue implementation of Council's Risk Management Plan and development and review of the corporate Risk Register

Review of register completed Commenced & on schedule

Risk management activities continuing through the Risk Management Action Plan priorities, internal audit program and scheduled annual review of existing risk registers.


Develop and implement a Business Continuity Plan (BCP) to ensure the continuance of Council services should a significant event occur

BCP completed and tested Not yet commenced

Competing organisational demands are impacting on the level of priority to be given to this item. A specification has been prepared for external assistance to develop a BCP.


14.3.4 Develop and maintain sustainable property management systems, policies and procedures which are secure, stable and support Council business operations

Develop a policy and procedure in respect of the acquisition and disposal of Council land and property

Policy and procedure adopted and implemented

Deferred to a later date Item deferred due to other work priorities. To be undertaken in first half of 2014.


Review, update and maintain Council's property and land registers to ensure that all properties acquired by Council are appropriately classified

Land acquired is reported to Council as required under the LGA


All acquisitions of land/property are reported to Council and are appropriately classified as community or operational land.

Council's property registers are updated when Council acquires or disposes of land/property.


Develop, review and maintain Plans of Management in respect of Council owned and managed land

Plans of Management reported to Council for adoption


Plan of Management was adopted by Council in Nov 2012 with minor amendments made in Jan 2013 and March 2013. Plans monitored and reviewed on an ongoing basis.


Strategy 14.4 Apply structured continuous improvement methods to achieve effectiveness and efficiencies


14.4.1 Regularly review Council's levels of service to ensure they are in line with community expectations

Implement adopted recommendations from Stage 1 of the Service Delivery Review and continue investigation of matters referred to Stage 2 of the Service Delivery Review

Progressively report to Council on outcomes of the Service Delivery Review process and implement changes as necessary

Commenced & on schedule Council reviews of Cemeteries, Economic Development & Tourism completed with actions arising from those reviews being implemented.

General Manager

Implement continuous quality improvement program where employees review work processes in a teams-based approach to identify opportunities for improvement - GLIP

Productivity improvements implemented

Not yet commenced

The formal GLIP has not commenced during this year however the process improvement methodology of GLIP is being used in the implementation of the ICT works program and by individual sections to identify productivity improvements eg. ICON project and Essential Services Register.


14.4.2 Continued operation of Council's Sustainability Advisory Team to guide sustainability policy and practices across Council

Identify and implement key sustainability actions across Council

Achievements reported to Council Commenced & on schedule Meetings held as scheduled and minutes reported to Council.

Natural Systems

Strategy 14.5 Assess organisational performance against strategic objectives and use information to ensure sustainability


14.5.1 Provide, plan, maintain and develop financial systems that meet Council’s strategic financial objectives

Manage accounting systems and registers to meet legislative reporting requirements

All returns/reports lodged with relevant bodies by required deadlines

Commenced & on schedule All relevant reports to date completed and lodged on time.

Finance

14.5.2 Monitor and review Council's current and future financial plans as required by legislation

Coordinate financial information for inclusion in the Long Term Financial Plan

Complete annual review of the Long Term Financial Plan

Commenced & on schedule LTFP to be updated upon completion of December 2013 Quarterly Review.

Finance

14.5.3 Undertake community surveys to assess Council's performance across its various functions and to inform proposals and strategies

Investigate the need to undertake area or service specific surveys to supplement the broad community survey undertaken in 2012

Needs assessed and if to proceed, proposal reported to Council and survey undertaken

Not yet commenced Consideration being given to undertaking survey to inform asset management plans in relation to community expectations of service levels.


14.5.4 Fulfil statutory reporting requirements and publicise results to the community

Prepare Quarterly Financial Budget Reviews and six-monthly Delivery Program reviews for Council consideration

Reports presented to Council within legislative timeframes

Commenced & on schedule Quarterly Budget Reviews and Delivery Program reviews being reported to Council within legislative timeframes.

Director Corporate & Community Services

Review format of Quarterly Financial Budget Reviews

Review completed and improvements implemented

Completed

Workshop held with Councillors with suggestions considered and incorporated to improve the quality of the information contained within the report.




Prepare Annual Report on the achievements in implementing the Delivery Program, as per legislative requirement

Report completed and lodged by due date and posted on Council's website

Completed

The Annual Report was completed in accordance with legislation, posted on Council’s website and forwarded to the Division of Local Government.

Customer Service & Communications

14.5.5 Implement an integrated performance measurement framework across the organisation

Participate in regional program for development of broad community indicators

Draft community indicators identified Commenced & on schedule

Program being driven by other stakeholders. Staff continue to monitor progress and provide feedback as required. This item may be impacted by proposals contained within the DLG's Performance Measurement Framework Discussion Paper.


Undertake staff education on development of meaningful performance measures

Staff education completed Not yet commenced

One to one support will be provided to staff during the development of the 2014/2015 Operational Plan to improve the quality of existing performance measures.


Commence development of new performance measures linked to Operational Plan & Delivery Program actions and activities

Performance measures developed Not yet commenced

Existing performance measures will be reviewed during the development of the 2014/2015 Operational Plan. This item may be impacted by proposals contained within the DLG's Performance Measurement Framework Discussion Paper.


Objective 15 Strengthen community participation

Strategy 15.1 Encourage an informed community to enable meaningful participation


15.1.1 Provide timely and proactive communication to the community Operate Customer Service Centre and Call Centre at Forster and Customer Service Centres at Tea Gardens and Stroud

80% of telephone calls answered within 30 seconds

80% of telephone calls resolved at first point of contact

80% of calls handled within 2 minutes


Call Centre statistics showed 92% of calls were answered within 30 seconds with an average talk time of 2 minutes. 75% of calls were handled at first point of contact.


Undertake ongoing media promotions, prepare media responses, releases and statements as required

All media prepared as required and within appropriate timeframes


Regular media releases have been issued. Internal media monitoring indicates over 90% have been reported in the media. Monthly radio interviews with staff continue to promote Council’s various services and activities.


Undertake various customer satisfaction surveys in association with specific Council services

Customer satisfaction level reported annually on surveys undertaken


A total of 200 Customer Service Surveys have been received during the six month period. Of these, 98% of customers rated the level of service provided at Council’s Customer Service Centres as very good to excellent, with 99% of surveyed enquiries being resolved by the Customer Service Officer

Various

Promote Council programs and services through well presented and branded promotional materials

All materials prepared as required and in accordance with Council standards


Two issues of “Council Communicator” quarterly newsletter were produced and distributed to all ratepayers with annual and quarterly rate instalment notices. An advertising campaign was conducted during Local Government Week in July 2013 promoting Council programs and services. Council’s website regularly updated to promote services, programs, news, events and hot topics.


Coordinate development and maintenance of Council's website

Number of hits on Council's website per month


The review of information contained on Council’s website is ongoing to ensure it is both accessible and current. From 1/7/13 to 31/12/13 there were 52,285 visits with 31,861 unique visitors. Of these, 47% were returning visitors and 53% new visitors. There has been a 2% decrease in visits compared to the same period last year.


Ongoing investigation on potential for development of Council's website and on line capabilities in line with current and future trends and technologies available

Investigation undertaken and recommendations reported to Council

Commenced & on schedule This item has been incorporated and addressed within the development of the ICT Strategy.


15.1.2

Ensure appropriate community engagement and consultation opportunities are provided so that community input into decisions and plans that affect them is obtained and considered

Conduct community meetings and/or appropriate community engagement opportunities in towns and villages on a regular basis

Program of meetings / engagement opportunities prepared


Engagement activities held as required during first two quarters and a schedule of consultations for first half of 2014 currently under development.




Ensure opportunities are provided to the community to participate in the development of plans and strategies by Council

Number of invitations for community input into policy development

Commenced & on schedule Invitations issued as required. Management Executive Team

Objective 16 Represent the community's interests through regional leadership

Strategy 16.1 Advocate local interests with State and Federal government


16.1.1 Provide representation on relevant Federal, State and Regional task forces and groups to further local issues

Retain membership and involvement with Local Government & Shires Association, Pacific Highway Action Group, SeaChange Taskforce etc and other relevant groups

Report to Council on major initiatives Commenced & on schedule Matters of interest to Council are being reported as they arise.

General Manager

Support the campaign to have Local Government recognised in the Australian Constitution

Results of referendum held on this issue

Completed

Referendum not held due to timing issues associated with the conduct of the Federal election. New Federal Government have indicated that this matter will not be put to a referendum in the foreseeable future. Financial contributions made to the campaign have been fully refunded.

General Manager

Strategy 16.2 Actively contribute to regional initiatives that benefit the local area


16.2.1 Maintain membership of the Mid North Coast Regional Organisation of Councils (MIDROC) and support activities of work teams

Participate in MIDROC activities and support lobbying activities

Report to Council on major initiatives Commenced & on schedule

Council continues to participate in MIDROC activities at present. Regular updates are provided to Council on matters being considered by MIDROC.

General Manager

16.2.2 Maintain membership of Hunter Councils and support activities of the Board, Advisory Groups, various teams and taskforces

Participate in Hunter Councils activities and support lobbying issues

Report to Council on major initiatives Commenced & on schedule

Council continues to participate in Hunter Councils activities. Regular updates are provided to Council on matters being considered by Hunter Councils.

General Manager

16.2.3 Provide representation and support on the Mid North Coast Weeds Advisory Committee Attend 75% of all meeting 75% of meetings attended Commenced & on schedule

Council's Weed Management Officer has attended 100% of meetings.

Parks & Recreation

16.2.4

Provide representation on Lower Mid North Coast Public Health Group, Hunter Regional Health Education Committee, Septic Tank Action Group, Hunter Central Coast Focus Sustainability Group

Participate in activities of group and support lobbying issues

Number of meetings attended Commenced & on schedule A Council representative has attended each meeting.


16.2.5 Contribute to regional waste management initiatives for resource and data sharing through membership of Midwaste

Participate in activities of Midwaste & MidCoast Waste and support lobbying issues

Number of meetings attended Commenced & on schedule A Council representative has attended both group meetings.


16.2.6 Contribute to regional environmental management initiatives Participate in the Hunter Regional Environmental Management Strategy Program

Meetings attended and input provided as required to regional projects

Commenced & on schedule Meetings attended as required. Natural Systems

Support and participate in the Port Stephens Myall Lakes Estuary and Coastal Committee to implement the Estuary Plan and Water Quality Improvement Plan

Meetings attended Commenced & on schedule Meetings attended as required. Natural Systems

Facilitate and support the Great Lakes Catchment Group with external partners and stakeholders to implement catchment plans and Water Quality Improvement Plan

Meetings facilitated 4 times per year Commenced & on schedule Meetings attended as required. Natural Systems

16.2.7

Support the activities of regional professional associations/ working groups including the Hunter Cemeteries Taskforce, MNC Integrated Planning Group, Health Services Planning Committees, Cemeteries & Crematorium Association of NSW

Support and participate in the activities of regional associations / working groups that develop improved service provision, policy & procedures, collaborative projects

Attend relevant regional meetings, participate in collaborative projects report to Council when appropriate

Commenced & on schedule Council officers are participating in regional associations and working groups, planning projects and initiatives.

Community Services

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