GIVING

VOICE

BUILDINGCONNECTIONS

STRENGTHENING

THE SECTOR

CCVO 2012–2013 ANNUAL REPORT

| Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections2

MISSIONThe Calgary Chamber of Voluntary Organizations (CCVO) promotes and strengthens the nonprofi t and voluntary sector by developing and sharing resources and knowledge, building connections, leading collaborative work, and giving voice to critical issues a� ecting the sector.

VISIONA vital, dynamic nonprofi t and voluntary sector that is recognized and respected as an integral partner in building strong, healthy communities.

ABOUT CCVOThe Calgary Chamber of Voluntary Organizations was established in 2004 after an intensive grassroots collaboration process within Calgary’s charitable and nonprofi t sector. Today, CCVO contributes to a cohesive voice for the sector by inspiring dialogue, participating in public policy and promoting the value of nonprofi t and voluntary sector with government, business and the public. CCVO’s work is supported by earned revenue, a diverse group of funders that refl ect our support from the community and a large and growing membership that assists us in refi ning our activities and program areas to ensure we are addressing the needs of the sector.

2012 – 2013 Annual Report | 3

Message from the Board Chair and CEO

Looking back, moving forwardOver the past nine years, CCVO has grown from an idea into an organization recognized for its leadership and the di� erence it is making in strengthening and promoting the role of the nonprofi t sector. In order to ensure that our work remains relevant and focused on the changing needs of the sector, the CCVO board and sta� undertook the renewal of our strategic plan in 2012.

Drawing on feedback and input from our members, community partners and external stakeholders, the new strategic plan sets the course for CCVO’s continued development over the next three years. Building on our existing strengths, the priority moving forward is to increase our impact on the critical issues and challenges a� ecting the sector by strengthening our voice and leveraging our impact through strategic collaborations.

We heard from the participants at Connections Conference in April the importance of working together more e� ectively—within the sector, with the corporate community and with governments—and the value of CCVO’s leadership in convening compelling conversations, developing a collective voice and promoting the contribution of the nonprofi t sector to our society.

CCVO will continue to support the capacity and e� ectiveness of nonprofi t organizations through a range of programs and services, while also working to ensure we have the resources to sustain our work on behalf of the sector.

Our thanks to all whose support made our work possible this past year—our members, associates, funders, volunteers, partners and sponsors. We look forward to extending and deepening our relationships over the coming year.

A special thanks to our Board of Directors for your leadership and to an outstanding sta� team for the energy and passion you bring to your work.

Betty Thompson, Board Chair

Katherine van Kooy, President & CEO

4 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

CCVO gives voice to critical issues a� ecting charities and nonprofi ts. We monitor emerging issues and build awareness and understanding of the implications, providing decision-makers with a credible source of information. We ensure the perspective of the sector is heard through our submissions, by participating in working groups such as the Ministry of Human Services Workforce Alliance, and by convening community-based dialogue.

2012 – 2013 Annual Report | 5

CCVO champions the contributions of the charitable / nonprofi t sector to our communities. Our ground-breaking research contributes to understanding the trends and challenges a� ecting organizations, providing a fact-based foundation of knowledge that is used by individual organizations, governments and community investment teams to inform decisions. And we are actively involved

with Imagine Canada in developing a compelling and cohesive sector narrative with messages that organizations can use with their various audiences.We work proactively with key partners—locally, provincially and nationally—to leverage our work collectively and coordinate our e� orts.

The Alberta Council of Disability Services values CCVO’s budget analysis work and their support in

understanding a shifting policy environment.— Ann Nicol, CEO,

Alberta Council of Disability Services

6

2012 ALBERTA NONPROFIT SURVEY

| Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

This sixth in a series of annual surveys provides a snapshot of the health and experience of Alberta’s nonprofi ts and charities, deepening the understanding of trends within the sector. In addition to the core questions on organizational fi nance, sta� ng, and program and service

demand, the 2012 survey gave special focus to social enterprise, in response to increased attention to this revenue-generating activity. This report provides essential information to nonprofi t leaders and boards, governments, funders and community stakeholders.

% OF ORGANIZATIONS ANTICIPATING A CHANGE IN THE CEO POSITION IN THE NEXT 2 YEARS

% OF ORGANIZATIONS REPORTING CHANGES IN OPERATING COSTS, DEMAND, REVENUE

IncreasedOperatingCosts

IncreasedDemand

IncreasedRevenue

2010 2011 2012

70

60

50

40

30

20

4035302520151050

Less than $100K

$100K to $250K

$250K to $500K

$500K to $1.5M

$1.5M to $5M

$5M to $10M

More than $10M

Overall

% OF ORGANIZATIONS REPORTING CHANGES IN REVENUE Increased Decreased Remained

the Same

2010 2011 2012

35 25 25 39 32 39

3741 28

2012 – 2013 Annual Report | 7

SUPPORTING THE FUTURE OF NONPROFIT LEADERSHIP IN ALBERTA

PROVINCIAL BUDGET ANALYSIS

The nonprofit sector in Alberta is facing a major leadership shift as many organizations prepare themselves for changes in executive leadership over the next few years. In 2012, CCVO began a project aimed at understanding the current state and supporting the future of executive leadership in Alberta’s nonprofi t

sector. Based on surveys of current and future leaders, and informed by a comprehensive review of best practices and literature pertaining to this issue, CCVO will be releasing the report, Stepping Up, in late summer 2013.

CCVO’s annual analysis of the Provincial budget has become a valued resource widely used by organizations to better understand the potential impact of the budget on their work. Participating in the budget lock-up in Edmonton this year allowed us to provide

an initial overview more quickly, followed by a more thorough summary distilling complex information and identifying potential implications for the sector. CCVO continues to monitor and report on the implementation of the budget throughout the year.

IncreasedOperatingCosts

IncreasedDemand

IncreasedRevenue

Increased Decreased Remained

the Same

ALBERTA SOCIAL POLICY FRAMEWORK

In 2012, the Province undertook a major initiative with the development of the Social Policy Framework. CCVO supported this important process; disseminating information widely, encouraging nonprofi ts and other community stakeholders to participate in the process, and providing opportunities for community leaders to discuss the evolving framework with the Social Policy Framework team through all three stages of its development.

8 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

2012 – 2013 Annual Report | 9

Strengthening the e� ectiveness and capacity of individual organizations and the broader nonprofi t sector is a major focus of CCVO’s work.Strengthening the e� ectiveness and capacity of individual organizations and the broader nonprofi t sector is a major focus of CCVO’s work.

Just wanted to say how impressed I was, once again,with the Connections Conference. A stellar lineup

of presenters, beautiful space, great tweets, seamlessproduction and very inspirational.

— Connections Conference Attendee

Through educational workshops, practical resources and promotion of innovative practices, CCVO encourages standards of practice that will enable the sector to adapt to and best serve changing communities.

CCVO recognizes the importance of bringing people together in the spirit of shared dialogue and learning, drawing on the rich knowledge existing in our community, as well as the experiences of other jurisdictions.

10 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

CONNECTIONS 2013

SPEAKERS

The second annual Connections Conference brought together leaders from the nonprofi t sector, business and government for two days of fearless conversations about the opportunities and challenges that will a� ect the ability of the nonprofi t sector to meet future community needs.

Lloyd AxworthyBob WyattLester Salamon

Outstanding speakers fueled engaged discussions. From Bob Wyatt’s opening refl ection on the past and future of the Canadian nonprofi t sector, Dan Pallotta’s passionate keynote address challenging charities to stand up and organize for better social change, Dr. Lester Salamon’s perspective that sector renewal should be grounded in our core values, to Dr. Lloyd Axworthy’s experience in building connections with

community, speakers challenged, stimulated and informed attendees. With nine other topical sessions, Connections provided avenues for new ideas on a broad range of topics.The response to the conference—a sold-out event for the second year in a row—and enthusiastic feedback confi rmed the need and desire for this type of event.

“I want to talk about the di� erence between a religion of sacrifi ce and a rational system for solving large-scale social problems.”  — Dan Pallotta

2012 – 2013 Annual Report | 11

320DELEGATES

5HOURS of DEDICATED

NETWORKING

1,016#CONNECTIONS

YYC TWEETS

with

1,082,652 IMPRESSIONS

96%SATISFIED or

VERY SATISFIED with CONFERENCE

“You captured an exceptional group of guest speakers, keynotes and concurrent session speakers. They provided current and relevant information that helped form the foundation of excellent discussions during networking opportunities.” — Connections Conference Attendee

BY THE NUMBERS:

12 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

2012 INNOVATION AWARD RECIPIENTS

INNOVATION AWARDSNow in its second year, the Innovation Awards were established to celebrate creativity, risk-taking, learning and successful improvements. The nominations made clear that organizations in our city are thinking and acting ingeniously: fi nding and advancing opportunities to stimulate and cultivate innovation by changing the ways they do business and deliver services. This year’s recipients all demonstrated that while innovation can be a signifi cant shift from the status quo, it can also deliver a powerful impact.

Association for the Rehabilitation of

the Brain Injured

Calgary Public Library Bridges of Love Ministry Society

High Fidelity Wraparound Collective

2012 – 2013 Annual Report | 13

Through capacity building and skills development workshops, peer to peer discussions, and information and dialogue sessions, CCVO engages hundreds of nonprofi t organizations and their sta� throughout the year, providing opportunities for organizations to explore the larger context of their work.

WORKSHOPS AND WORKING GROUPS

14SESSIONS

450ATTENDEES2

CHARITABLEINFORMATION

SESSIONS

3GOVERNMENT

RELATIONSSESSIONS

6CAPACITYBUILDINGSESSIONS

3HR

RESOURCESSESSIONS

14 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

Charities and nonprofi t organizations across Canada are often the vanguard when it comes to creative approaches to systemic problems.

Rather than work in isolation, nonprofi ts are quick to see the value in collaborative problem-solving  with sector colleagues on local, provincial and national levels.  CCVO sta� members sit on a variety of working groups and councils, covering areas such as policy development, workforce issues, and sector narratives, allowing us to contribute to informed understandings of current issues and trends a� ecting the sector as a whole.

Through our various communications we connect organizations to timely, relevant information that supports their work. Drawing on a wide range of sources we leverage our work  for the benefi t of the broader community.We also connect nonprofi t organizations with career-seekers through Reach Hire, CCVO’s newly re-branded job centre.

2012 – 2013 Annual Report | 15

“Thanks for all the helpful information. I read every issue with care, and that’s a lot more than I can say for other online information. Keep up the good work.” — CCVO E-bulletin Subscriber

Increased connections equal increased infl uence, and CCVO has been furthering its e� orts to share timely, pertinent information across its readership base, through bi-weekly e-bulletins and an ever-growing group of twitter followers. CCVO sta� pours through volumes of material

of interest to nonprofi ts from international, national and regional perspectives and distributes and provides expanded analysis as well as timely updates on upcoming professional development and funding opportunities.

COMMUNICATIONS

Created in 2005 as a response to the need for an a� ordable place for charities and nonprofi ts to promote job vacancies, CCVO’s job board quickly became the top search result for ‘nonprofi t jobs calgary’. The increased demands on the job board precipitated a need to move to a more robust and responsive technical platform. Now complete, CCVO recently celebrated

the launch of the job board, re-branded as Reach Hire. CCVO will be bringing Reach Hire to career fairs across the city, promoting the nonprofi t sector as a viable, exciting career choice for young Albertans.

REACH HIRE

26E-BULLETIN

issues/yrAVERAGE E-BULLETIN

CLICK THROUGH

12%Industry Average

AVERAGE E-BULLETIN OPEN RATE

21%Industry Average

300%INCREASE IN DAILY

TWEETS

36% 31%

16 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

“By joining CCVO, we are now able to connect with a much larger community, and through this network we look forward to sharing ideas and resources with other member organizations.” — CCVO Member

DISTRIBUTION OF MEMBERS BY SUBSECTOR

Faith and ReligionHousing

Development

Education and Research

Law,Advocacy and

Politics

Health

Social Services

Other

International

Sport and Recreation

Environment or Animal Welfare

Arts and Culture

PhilanthropicIntermediaries and

Voluntarism

2012 – 2013 Annual Report | 17

The charitable and nonprofi t sector is clearly an active, committed and signifi cant force in shaping our daily lives. Our members, donors and sponsors are committed to strengthening, supporting and raising awareness of the

contributions and challenges of the sector, benefi ting the community as a whole. We thank those who share our interest in a strong and vibrant nonprofi t sector and a healthy and sustainable community.

MEMBERS AND SUPPORTERS

Sustaining Members

Alberta Beverage Container Recycling Corporation Aspen Family and Community Network Society Bethany Care Society Bow Valley College Calgary Family Services Society Canadian Mental Health Association – Calgary Region Carthy Foundation Cenovus Energy City of Calgary The Development Group Developmental Disabilities Resource Centre HRJ Consulting Ltd Martha Parker (Individual Sustainer) Max Bell Foundation Mount Royal University The Muttart Foundation Nine Lions Development Consulting Prospect Human Services Society Sport Calgary TELUS Spark Thompson Penner & Lo LLP United Way of Calgary and Area University of Calgary Volunteer Calgary Wood’s Homes YMCA Calgary YWCA of Calgary

Funders, Partners and Supporters

Alberta Beverage Container Recycling Corporation Alberta Culture Alberta Enterprise and Advanced Education Alberta Human Services Alberta Real Estate Foundation Anonymous Donor Aditya Banerjee Burns Memorial Fund for Children The Calgary Foundation Calgary Herald Canadian Oil Sands Limited Judge Ted Carruthers Cenovus Energy Anderson Charters Chinook Consulting Services City of Calgary, FCSS ConocoPhillips Canada Glenbriar Technologies Inc. Bob Hawkesworth Roy Hebert HRJ Consulting Human Resources and Skill Development Canada Heather Johnson Max Bell Foundation Patti Morris Mount Royal University The Muttart Foundation Randy Paquette Martha Parker Pricewaterhouse Coopers Canada Foundation Prospect Human Services RBC Suncor Energy Inc. Talisman Energy Inc. Telus Thompson Penner & Lo LLP TransCanada Trico Charitable Foundation United Way of Calgary and Area Katherine van Kooy

18 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

FINANCIALS

2012–2013 REVENUE (%)

2012–2013 EXPENDITURES (%)

CCVO FINANCIAL HIGHLIGHTSFor more details, please see our audited fi nancial statements at www.calgarycvo.org Earned Revenue

Research & Projects Capacity Grants

Programs & Projects Administration Salaries & Benefi ts

33 34

33

65

16

19

Statement of Financial PositionAs at April 30, 2013

April 30, 2013

April 30, 2012

May 1, 2011

AssetsCurrent 900,588 810,737 1,038,593Capital Assets 134,516 188,106 63,211

1,035,104 998,843 1,101,804

LiabilitiesCurrent 149,856 128,738 129,346Deferred grants & contributions 400,905 345,028 357,149

550,761 473,766 486,495

Net AssetsUnrestricted (2,072) 0 87,641Internally restricted 417,855 417,855 474,247Invested in capital assets 68,560 107,222 53,241

484,343 525,077 615,129

1,035,104 998,843 1,101,624

REVENUES

Earned Revenue Research & Projects Capacity Grants

$600,000

$500,000

$400,000

$300,000

$200,000

$100,0002005–06 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 2012–13

18 | Calgary Chamber of Voluntary Organizations | Giving Voice , Strengthening the Sector, Building Connections

FINANCIALSFINANCIALS

2012–2013 REVENUE (%)

2012–2013 EXPENDITURES (%)2012–2013 EXPENDITURES (%)2012–2013 EXPENDITURES (%)

CCVO FINANCIAL HIGHLIGHTSFor more details, please see our audited fi nancial For more details, please see our audited fi nancial statements at www.calgarycvo.org Earned Revenue

Research & Projects Capacity Grants

Programs & Projects Administration Salaries & Benefi ts

33 34

33

65

16

19

Statement of Financial PositionAs at April 30, 2013

April 30, 2013

April 30, April 30, 20122012

May 1, 2011

AssetsCurrent 900,588 810,737810,737 1,038,593Capital Assets 134,516 188,106188,106 63,211

1,035,104 998,843998,843 1,101,804

LiabilitiesCurrent 149,856 128,738128,738 129,346Deferred grants & contributions 400,905 345,028345,028 357,149

550,761 473,766473,766 486,495

Net AssetsUnrestricted (2,072) 0 87,641Internally restricted 417,855 417,855417,855 474,247Invested in capital assets 68,560 107,222107,222 53,241

484,343 525,077525,077 615,129

1,035,104 998,843998,843 1,101,624

REVENUES

Earned Revenue Research & Projects Capacity Grants

$600,000$600,000

$500,000$500,000

$400,000$400,000

$300,000$300,000

$200,000$200,000

$100,000$100,0002005–06 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 2012–13

2012 – 2013 Annual Report | 192012 – 2013 Annual Report | 19

Earned Revenue Research & Projects Capacity Grants

Programs & Projects Administration Salaries & Benefi ts

Earned Revenue Research & Projects Capacity Grants

Katherine van KooyPresident & CEO

Mike GroganVice President,

Programs & Operations

Marilou StegmeierDirector, Finance &

Administration

Geo� BraunDirector, Policy &

Research

Adriana SimonDirector, Resource

Development & Membership

Johanna SchwartzCommunications

Coordinator

Aditya BanerjeePolicy Analyst

Trevor ProsserInformation Systems

Analyst

Jackie CoeWorkforce Initiatives

Coordinator

Christine ShowellAdministrative

Assistant

BOARD MEMBERS

STAFF MEMBERS

[L to R] Bonnie Semeschuk, Janet Brown, Patti Morris, Betty Thompson (Chair), Randy Paquette, Judge Edward (Ted) Carruthers[Not pictured] Scott Decksheimer, Jordan Deering, Sue Mallon, Arlene Ponting, David Sprague, Sue Tomney

calgarycvo.orgcalgarycvo.org