~
I/C's 744 - 473A == 64% 1283-909A = 71% 671-437A= 65%
G's 121=16% 139 = 10% 52=7%
Unanswered 82 = 68% 135 = 97% 48 =92%
NWSCF
I/C's 1003 - 609A = 61 % 727-374A= 51% 254-114A=45%
G's 137 = 14% 124=17% 42 = 17%
Unanswered 50 = 36% 15 = 12% 3 = 7%
SESCF
I/C'S 102 - 80A = 78% 150 - 119A=79% 74-66A= 89%
G'S 8 = .08% 23 = 15% 12 = 16%
Unanswered 0=0% 21=91% 9=75%
ccwc
I/C'S 65-36A= 55% 51-19A= 37%
G's 8= 12% 13 = 25%
Unanswered 4=50% 6=46%
Medical Complaints
State Wide 2010 2011 20I2 (thru June)
I/C's 108 I - 584A = 54% I233 - 678A = 55% 48I -269A = 56%
G's 231=21% 268 = 22% 103=21%
SSCF
I/C's 238- I6A = 7% 265 - 58A "'2I% 127 - 59A = 46%
G's 57 = 23% 80 == 30% 33 = 26%
NSCF
VC's 285 - 159A = 56% 231 - 105A = 45% 86-27A = 31%
G's 106 = 37% 86 = 37% 36 = 42%
MVRCF
I/C's 81-58A=72% 100 -· 66A = 66% 39-30A=77%
G's 2=2% 14 = 14% 3=7%
NERCF
VC's 49-33A = 67% 78-50A = 64% 17-7A=41%
G's 6= 12% 11=14% 2= 12%
CRCF
I/C's 173 - l 14A"" 65% 352 - 261A = 74% 153 - llA = 73%
G's 29 = 17% 39 = 11% 12=7%
SESCF
I/C's 4-3A=75% 19 - I7A = 97% 7-6A= 85%
G's 1 =25% 2 =IO% 3 =43%
NWSCF
VC's 147 -127A = 87% 169- I19A=70% 46-26A= 57%
G's 10=6% 30 = I7% I I =24%
GRIEVANCES AS INDICATORS OF INSTITUTIONAL CLIMATE
What exactly can Inmate grievcinces tell us?
CATEGORIES
o 26 BROAD CATEGORIES, EACH WITH MULTIPLE SUB-CATEGORIES FOR A TOTAL OF 66, SEPARATE, ENTRY POSSIBILITIES
o EXAMPLE: CATEGORY- -CONFLICT
Staff Volunteer Inmate
2/24/2014
WHAT WE KNOW -------
o INMATES RECEIVE GRIEVANCE FORMS UPON DEMAND.
o THERE ARE NO LIMITS ON THE NUMBER OF GRIEVANCES AN INMATE MAY FILE, HOWEVER, STAFF CONTROL THE SUPPLY.
o AN AVERAGE OF 1,000 GR.IE:VANCES PER QTR.
o GRIEVANCE DATA BASE HAS 66 SEPARATE ENTRY OPTIONS.
o DATA ENTRY PERSONNEL DECIDE WHICH CATEGORY A PARTICULAR GRIEVANCE FITS IN. .
HOW CAN WE ACHIEVE A MACRO VIEW FROM MICRO DATA?
o GIVEN THE LEVEL OF DETAIL, WHAT CAN BE CURRENTLY LEARNED AT A GLANCE?
o ANSWER-VERY UTILE
1
SOLUTION
o SORT THE GRIEVANCES INTO "BANDS"
o RED
o BLUE
o GREEN
GRIEVANCE BANDS
o BLUE (24)
o Program & Treatment -ERT -WORK -MEDICAL -MENTAL HEAL TH -CLASSIFICATION
GRIEVANCE BANDS
o RED (26)
o HOT BUTTON ITEMS ~ Discrimination ~ Harassment " Visiting " Due Process {liberty issues) " CONFLICT ' MISCONDUCT · FOOD
GRIEVANCE BANDS
o GREEN (16)
o ENVIRONMENTAL -TEMPERATURE -NOISE -TELEPHONE -RECREATION -CANTEEN -SMOKE
2/24/2014
2
PERSPECTIVE WHEN GRIEVANCES ARE GROUPED BY BANDS
o Department Wide o Two Institutions, NSCF & NWSCF o Calendar year, by quarter.
2002 GRIEVANCE FORM #1 BY BAND
soo ~--·---------
soo !--------
JOO
200
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
2/24/2014
DEPARTMENT PERSPECTIVE
2003 GRIEVANCE FORM #1 BY BAND
eoo·~-----------
2003 1/4 2nd 1/4 3rd 1/4 4th 1/4
3
RED BAND 4tti QTR 2003
Jso,,-------------30011--------ll---_J 2so1r---------ll---_J 2ootr----- --- ill---_J 1so·11---------ll---_J 100----
Rules Visiting Food Conflict
RED B~ND 1st QTR 2004
45orr----·-----,--~00 -1i----------•l-J 3~tr---------11-J 3ootJ----------11-J
100 50 J.l--=,---·
o~:-~~JB..._..._...,JIL...J Rules Visiting Food Conflict
Process
2/24/2014
2004 GRIEVANCE FORM #1 BY BAND
200 100
o~~:i.-~--..--------.J 2004 1/4 2nd 1/4 3rd \/4 4th 1/4
2002 GRIEVANCE FORM #3 BY BAND
2nd Qtr 3r<I Qtr 4th Qtr
4
2003 GRIEVANCE FORM #3 BY BAND
60 ~--------------,
45 -t•-----==--- ---·------1 40
Js -------1----··-~--30 2s<1- -------,
0 2003 114 2nd 114 3rd 114 4th 114
GRIEVANCE FORM #1 RED BAND BY QTR 2002-2003--2004
1 000 ------------~-9001------------tl---I 8001- --------.--- ,_ 700 ,_ 6001--------- - ----500i---1t--...-~---r1-i1- - - -dOO - -11---1- -11 - --1-- - - - r-
300 · - ---- ;r-- 1·--1- 11- • - -1-200 · - -----,--11-.--.- -1---11·- ,_ 100 ~ -··-·-~-------111-•-~o ------_,..__,..__,,..__.,.___,.__,..___,.,__,
2 3 4 5 6 7 9 10
2/24/2014
2004 GRIEVANCE FORM #3 BY BAND
2004 114 2nd 114 3rd 114 4th 114
GRIEVANCE FORM #1 BLUE BAND BY QTR 2002--2003--2004
400
350
300
250 -200
1601 ,_ -
100 - -so 0
4 8
5
GRIEVANCE FORM #1 GREEN BAND BY QTR 2002-2003--2004
300..----------- ... --...
2~0 ---- ----- - 1111--c'l-I
200 : __ - -- i- - i- - __..
150 -
100-1t• - - - 1.1-- - ,_ - - •t--t'.1--t
SO HN - - - 11- - - t- - !-· ~
0.--.._..__.-.,.-.....-. ._,..11.._.-., __ .,....._,
GRIEVANCE FORM #3 BLUE BAND BY QTR 2002-2003-2004
40~------------~
35.11-----------1• ----1
30
25
15
10-lt----·- ·- -----•--r--t•- ,_
5· - ··--------1-1•- ~- - 1-
4
2/24/2014
GRIEVANCE FORM #3 RED BAND BY QTR 2002-2003--2004
::==--·---~ 40
30 --·~---
2 J 4 5 6 7 8 9 10
GRIEVANCE FORM #3 GREEN BAND BY QTR 2002-2003--2004
18,,-----------.., 1oi----- ----11- ---1
M N---------111----1
12 N---~111-----111----i 101- - ---·-- _ ,,._ ___ , 8 - 1- •·- ------•--1--...---111-G - -• 4 Ill 2 II 0 .--....----...----...-.__...-..--.-.~
1 4 9
6
GRIEVANCE FORM #1 TOTALS BY QTR 2002-2003--2004
2000 1800 1&00 I-
1400 ~ ;---
1200 - - r-
1000 - ·- - r-
BOO - ,_ c-
BCO - r- '- -400 - r- ,_ ,_ -200 - - I- I- ,_ I- ,_
0 1 2 3 4 5 6 7 6 9 10
2/24/2014
GRIEVANCE FORM #3 TOTALS BY QTR 2002-2003--2004
120----------------.
100~---------t
so»-------~~-__,
SO ·"=. ::-----1 t----t t--1
40
20
o,.._._..._._ ......... ...,.....__.....,..~._,._.._..........,..c.-...,..........., 1 2 3 4 5 6 7 6 9 10
NORTHERN STATE
7
FORM #1BY QTR 2002-2003--2004
~00 -------------~-~~~
~so H--~~~--~~~--~·•
JOO D--~~~--~~-...--~-· ... ---l
2so ~---=-•------li!t---H---·•-1
1s0 Hm- -&.-• - 111r-
100
so 0
7
Northern State "Red Band" 3rd Otr 2003
D Staff Conflict
D Interpersonal Relations
II 01ScrlmlnoilontHRtro1 sment & Misconduct
o Inmate Conflict
a lnsititutional Rules
•Visiting
•Duo Process
FJ>on-____ _,
2/24/2014
Northern State "Red Band" 2nd Qtr 2003
600
600
400
300
200
100
0
1:1 Satff conflict
DStalf Harrassment1Di5crlmi na_I on & Mlmcondui:t
• D\Je Process
DVisiting
• 1n.1ttrtutiona1 Rutos
FORM #1 TOTALS BY QTR 2002-2003--2004
--- ,_ ·- - '--
,_ - ,_ - ,_ ,_
- - ,_ - - ·- - 1-
,_ ...... - - - ,_
2 3 4 8
8
NORTHERN STATE GRIEVANCE FORM #3 BY QTR 2002-2003--2004
30----------~
4
NWSCF
2/24/2014
I
FORM #3 TOTALS BY QTR 2002-2003--2004 .
50,,.---------------450----1 1----
40 wt"1---1 •----< :)Ii
30 25 20 • 1s ·
10
4
NWSCF GRIEVANCE FORM #1 BY QTR 2002-2003--2004
140 .. .--------------.
120
3 4
9
NWSCF "RED BAND" 2No Qtr 2002
~Staff Conflict
O Oiscrtmin6tlon, Harrasment, Ml&conduct
• lnsitltutlonol Rulo•
O Due Prcice:as
II Foo~
NVVSCF GRIEVANCE FORM #3 BY QTR 2002--2003--2004
4
2/24/2014
NWSCF GRIEVANCE FORM #1 TOTALS BY QTR 2002-2003--2004
2goll------n1-------
200
150
100
50
4 7
NWSCF GRIEVANCE FORM #3 TOTALS BY QTR 2002--2003--2004
2s~----------
2011----------~11---~1
4
10
GRIEVANCES AS INDICATORS OF INSTITUTIONAL CLIMATE
What exactly can inmate grievances tell us?
CATEGORIES
o 26 BROAD CATEGORIES, EACH WITH MULTIPLE SUB-CATEGORIES FOR A TOTAL OF 66, SEPARATE, ENTRY POSSIBILITIES
o EXAMPLE:
CATEGORY--CONFLICT Staff Voiunteer Inmate
2/24/2014
WHAT WE KNOW
o INMATES RECEIVE GRIEVANCE FORMS UPON DEMAND.
o THERE ARE NO LIMITS ON THE NUMBER OF GRIEVANCES AN INMATE MAY FILE, HOWEVER, STAFF CONTROL THE SUPPLY.
o AN AVERAGE OF 1,000 GRIEVANCES PER QTR.
o GRIEVANCE DATA BASE HAS 66 SEPARATE ENTRY OPTIONS.
o DATA ENTRY PERSONNEL DECIDE WHICH CATEGORY A PARTICULAR GRIEVANCE FITS IN.
HOW CAN WE ACHIEVE A MACRO VIEW FROM MICRO DATA?
o GIVEN THE LEVEL OF DETAIL, WHAT CAN BE CURRENTLY LEARNED AT A GLANCE?
o ANSWER-VERY UTILE
1
SOLUTION
o SORT THE GRIEVANCES INTO "BANDS"
o RED
o BLUE
o GREEN
GRIEVANCE BANDS
o BLUE (24)
o Program & Treatment -ERT -WORK -MEDICAL -MENTAL HEALTH -CLASSIFICATION
GRIEVANCE BANDS
o RED (26)
o HOT BUTTON ITEMS • Discrimination • Harassment - Visiting " Due Process (liberty issues) , CONFLICT • MISCONDUCT - FOOD
GRIEVANCE BANDS
o GREEN (16)
o ENVIRONMENTAL -TEMPERATURE -NOISE -TELEPHONE -RECREATION -CANTEEN -SMOKE
2/24/2014
2
PERSPECTIVE WHEN GRIEVANCES ARE GROUPED BY BANDS
o Department Wide o Two Institutions, NSCF & NWSCF o Calendar year, by quarter.
200
100
2002 GRIEVANCE FORM #1 BY BAND
1st Qtr 2nd Qtr . 3rd Qtr 4th Qtr
------- -- -----
2/24/2014
DEPARTMENT PERSPECTIVE
2003 GRIEVANCE FORM #1 BY BAND
2003 1/4 2nd 114 3rd 114 4th 114
3
RED BAND 4th QTR 2003
3so11--------------aoo 1r---------_j •----' 25o tt---------1 •-----1 200t1 _________ .J 1---____J
Proces.s
RED BAND 1st QTR 2004
Process
2/24/2014
2004 GRIEVANCE FORM #1 BY BAND
2004 114 2nd 114 3rd 114 4th 114
2002 GRIEVANCE FORM #3 BY BAND
4
2003 GRIEVANCE FORM #3 BY BAND
2003 114 2nd 1/4 3rd 114 4th 114
GRIEVANCE FORM #1 RED BAND BY QTR 2002-2003-2004
llQO...-------------..----. 700>-----------·--aoo.-- ---· oOO l--- - --tl·---m-- 11-- 1 - ~
~00 - - - - I- 1--11---ll- -l--I
300 • - - -11- -1--t
200 - - I- - - l-·1- -1- -il-I
100 - ·-----1-4
2/24/2014
2004 GRIEVANCE FORM #3 BY BAND
80
2004 114 2nd 114 3rd 114 4th 114
GRIEVANCE FORM #1 BLUE BAND BY QTR 2002--2003--2004
400 · - - -----------.
35D -----.------1•- ,_ 300 Jl-~.--11•--
260 ---- - •1-1 _______ --200 ,._.., --~ t--
150
100 -
50
0 4 7
5
GRIEVANCE FORM #1 GREEN BAND BY QTR 2002-2003--2004
3DU --·---------....--------.
'60.ll-----11•---------~-1
200 Ul9-- D •--lll-- ,_,,._ _ _,,___ ..,,_
150 - ,_____ ,_ ,,.__,. _ _,..__ ,._ .,,__,_.
1oo~a--w·--11•-
50 - ~----~
4
GRIEVANCE FORM #3 BLUE BAND BY QTR 2002-2003-2004
404------------~
~6~=-----:=------1•----1
30~11---11-----::::--1•---=-I 1s-11• ---11----.·- ___ _____ __,
20-1111---11-----:--111-1.--11------1
l6H----.1-- -•-- ·- - - >--
10 M---~-•l----l--ll--~--11- 1-
-;-'- f-5.;im---1--1•-0--..----...--.--....-..--..._,--..-----
2/24/2014
GRIEVANCE FORM #3 RED BAND BY QTR 2002-2003--2004
40
36
~o
2$
20
15
10
5
0
- - - ---I
·I- - -
4
GRIEVANCE FORM #3 GREEN BAND BY QTR 2002-2003--2004
1e 16
14 12 10
8 6
4 2
0
i----
• I
- - I-
4
6
GRIEVANCE FORM #1 TOTALS BY QTR 2002-2003--2004
1000~----------~
140011----------f""l.--,,,--l
1200 11-----,=-------1
1000
300
600
400
200 ON...___..._._._.,_,_...,.._,..._.......,,._.... __ • ___ "'"--{
400
350
300 250
200
150
100
50
0 ~
4
FORM #1 BY QTR 2002-2003--2004
,__ - -
- - - - -
~-I
[ [ I l r r I
- - -- -
(- l l 1 2 3 4 5 6 7 8 9 10 11 12
2/24/2014
GRIEVANCE FORM #3 TOTALS BY QTR 2002-2003--2004
so---------...------. 10 ---n----~
60 11----1 1----t
50
~o
30
20
10
o ou..-.LJi......,.i.-'-.,u....,.i....&-,.i...1-,.LL-...,.._,........_'-' 4
FORM #1 TOTALS BY QTR 2002-2003--2004
500 .__,., __ ~~--11--11--1
400 1- ·~ 1- - - - - 1-11-~ 1--~1
JOO - •- -· ,- - - - - Hl-~ 1~ !1--1
100 - - r- -- ·- - - ..... ... ~,__., ,,...
1 2 3 4 5 6 7 6 9 10 11 12
7
NORTHERN STATE GRIEVANCE FORM #3 BY QTR 2002-2003--2004
30..----------:IS
t5il-::ll--l-~----
10
0 4 7
NWSCF GRIEVANCE FORM #1 BY QTR 2002-2003--2004
!GO
140
120
100
80
60
40
20
0
-,_ -
~ rl" ,_
1 -- ~ I tJ I I f
I I I I r 1 2 3 4 5 6 7 B 9 10 11 12
2/24/2014
FORM #3 TOTALS BY QTR 2002-2003--2004
w.r--~•~----~----~
45 11---t 40 1-----l
35
JO· 25 20 15 10 6 01"-J-....... __,l.,l_,.LI-,.LL.-,.L-1:......,.J..S-,.LJ-.µ..~
4 9
NvVSCF GRIEVANCE FORM #1 TOTALS BY QTR 2002-2003--2004
2so.i--____,rr-------...-1 - -
200 .__ 1- 1-...-~- f- ,_ 1--1 11--=-1
160 - - - - ~ - - - - - - ,_
100 - - i-- i-- I""- I'- - - ·- - - -
50 - r-- 1-- - r-- 1- - f- I- ....._ ,___. 1-
1 2 3 4 5 6 7 8 9 10 11 12
8
NWSCF GRIEVANCE FORM #3 BY QTR 2002--2003--2004
5.11--1•----------~ Sl~ll---...---a·m-----
4 a'1-1•--~ 2
1
0 4
Northern State "Red Band" 2nc1 Qtr 2003
0 Satff cotiflict
l!I StaH H11n11mOfitlOl101Unl nation & Miso<>ndui;t
•Due Process
DVisltinQ
•1n-1Ultudonal Ruloa
2/24/2014
NWSCF GRIEVANCE FORM #3 TOTALS BY QTR 2002--2003--2004
25,...----------------,
20 -----------1 lt-------I 15.11-----~---·--I ,_ ____ ,
10~,..---,..----l 1-----l -·· ~--
4
Northern State "'Red Band" 3ra Qtr 2003
111 Stoff Conflict
0 Interpersonal Relation&
• Discrimination/Harras ament & Misconduct
o Inmate Conmct
• lnsititutlonal Rules
•Visiting
• Due Process
9
NWSCF
s•O
110
100
10
•o 40
IO
,__ 3 .. ,_ ...
I= I-
... I
I I- r 1st Qtr 1st Qtr 2nd Qtr 2nd Qtr 3rd Otr 3rd air
2002 2003 2002 2003 2002 2003
MARBLE VALLEY
0 .--~
5 0 6 0 •
2' 0 G 0
• 0
-- I- - - ,._
II a ,_ -1-H -I- I- ~
1S:T Qtr 1st Qtr 2nd Qtr 2nd atr 3rcl Qtr 3rd Otr 2002 2003 2002 2003 2002 2003
-
2/24/2014
NWSCF "RED BAND" 2No Qtr 2002
!':l St•lf Conflict
LI Discrimination, Harrasmcnt, Misconduct
• 1nsititutlonal Rulo'
0 Due Process
MFood
Marble Valley "Red Band" 3rct Qtr 2002
rn Statt conflict
r:JS,.ff Harrassment/Oiscrlml nation & Mlsoonduct
•Food & Out Proceu
10
MARBLE VALLEY
J;~, =-30 26 · lill"--t-==-~~~~-t•~---1111
20 16 10 s 0· ...................... ._ ........ _.. .... ..._....,..._ __ ~
1ST Qtr 11t Qtr 2nd Qtr 2nd O\r Srd Qtr 3rd Qtr 2002 2003 2002 2003 2002 2003
St Johnsbury Regional 10-
ao 5011-~--~~~~~-1--~~~~~~-1
40
30J1-~~_,,..·-~-.,-~~11111·~-..,...-...-----===---f
20
1ol ltllMl-·R!.mHllJ-i•- • 0 1""L-l~--L..Jll ....... _. ..... ..._ .... .,..._.~ .. '-"'..,.
1st Qtr 1st Qtr 2nd Qtr 2nd Qtr 3rd Qtr 3rd Qtr 2002 2003 2002 2003 2002 2003
2/24/2014
Marble Valley "Red Band" 3rct Qtr 2003
El Staff Conflict
Cl H•rn1t.mont10inrimin stion lnluporson11 oonflict
•1n1l1llullonal Rulu
E!IVi<tng
•Food
St Johnsbury Regional "Red Band" 2nct
QTR 2003
D Stoff Conflict
0 Harra.5smunVOlscrlml nation & Misconduct
e lnsitlutional Rules
;J Visiting & Due oroc.ess
11
DALE
Jg~~~~~~-~----~-
30
z6 U-~~~~~1m.---~-.1--~~~~
zoHl•---~~11'~-~~--111-----j
1& "••----~1- ·-~~~-11--~----1
10 11•1-~--~1• ~-~~-1111---111-~
1st Qtr 1st Qtr 2nd Qtr 2nd Qtr 3rd Qtr 3rd Qtr zooz 2003 2002 2003 2002 2003
2/24/2014
Dale "Red Band" 2nct Qtr 2002
0 8taff Confliot
OOtscr1mlnatfontHarru sJMnt & Misconduct
• 1n1111uu.11ton1l R~lu
OVisiting
DALE Dale "Red Band" 3rd Qtr 2003
zg 11-~~~---1m.---~--1-~~~-1
'20·
1g ll-lll-------1•
101111.---=-·
1st Qtr 2002
1st Qtr 2nd Qtr 2nd Qtr 3rd Qtr 3rd Qtr 2003 2002 2003 2002 2003
O Connicl C lnsititution.al Rules II Food
12
cc cc 140
120
100
80
GO
40
20
11_ --11 •
I l
- -~ - --- ~ - . •• - •• t ~
1st Qtr 1st Qtr 2nd Qtr 2nd Qtr 3rd Qtr 3rd Qtr 2002 2003 2002 2003 2002 2003
DEPARTMENT WIDE
iOO
,_
400
"' 300 ,_ ,_
~
F I-
1= F t-
I ... ~ 100
111 Ot.r 15t Q1f 2nd Ctr lnd Ctr :lfd Olr' 3n:I O'IJ 2002 2003 2002 2003 2002 2003
2/24/2014
CCCC "Red Band" 3rd Qtr 2003
•Stall Conflict
II Dlsortmlnallon, Harnamant, Mlaoonduot
• lnterparsonal RH/Ilona
Ill lnetltutlonal Rulea
•Due Prooess & V1•1'1 nn
13