Cdr Tcs Bsnl Pune 23 June 2007

© Tata Consultancy Services ltd. April 8, 2023 1

BSNL CDR BILLING Project Presentation: TCS

@ BSNL Pune on 23 June 2007

Presentation contains draft versions information from supplier and subject to change after the SRS phase.

2

Text in blue and black can be changedPositions in Blue text cannot be alteredText in black can be altered in position and sizes if need beText in yellow ochre is meant for legal matters and updates

Agenda

Component / Solution Stack

Proposed Solution Architecture

Component Overview

Networking solution

Data center layout

3


Solution StackNorth West

DC Class Hardware HP

Edge Class Hardware HP

Workstations & Laptops HP

Printers HP

Load balance Switch Radware

MTE Telegence DS2000

Compact Embedded System (CES) CDOT

IVRS Nortel

Physical Security HTACPL

UPS Numeric

Networking CISCO

DATA CENTER FIREWALL Checkpoint Software on Nortel Alteon Firewall Appliance

Logical Security Symantec

Server Access Control System (ACS) SYMARK - Power Broker

Billing Convergys

4


Solution Stack North West

Accounting SAP

Bill Formatting Fortune IT

Mediation Intec

Provisioning Clarity

Inventory Management Clarity

EAI Oracle

Directory Enquiry BTS Logic

Enterprise Management System HP

CRM SAP

WSC SAP

Revenue Assurance Connectiva

Electronic Stapling Custom Developed

Enterprise Reporting SAP

Fraud Management System Neural

IOBAS Intec

Fire Proof Safe GODREJ - Dataline M Cabinet

Large Screen Wall BARCO

5


North WestSMTP Red Hat

Directory Server – LDAP Red Hat

Gateway Server Red Hat/ HP

Reverse Proxy Server Red Hat

Identity Management HP

Access Management HP

HTTP Server Red Hat

DNS Red Hat

AAA Server CISCO

Network Access Control System CISCO

DMS CISCO

Messaging Platform Jataayu

Solution Stack

6


Solution Architecture: COTS ….. Draft

IP01

Enterprise Application Integrator (EAI)

Customer Relationship Manager (CRM)

Inventory Management Billing

Provisoning

New Technology Switches

OCB - AlcatelEWSD - SiemensAEX-10 - Erricson

IVRSAutomatic Fault BookingBooking Status Information ServiceCTIACD

MEDIATION

Directory Enquiry

Enterprise Management System (EMS)

NIB ,MLLN ,CMTS

System

Paym

ent

Gat

eway

Marketing,Analytics&

Reports

SalesManagement

CustomerInteraction

CollectionFormattingProcessing

RatingInvoicingJournalsPayments

Web SelfCare

Service andSupport

5ESS - LucentWLL - ZTE

CDOT Switches Meter Based Switches

CES MTE

IP15

IP16

IP14IP17

Revenue Assurance

Usage ReconcilliationSubscriber Reconcilliation

Interconnect

Fraud Management System

Bill Formatter

Bill Formatter

IN

Ente

rpris

e Se

curit

y M

anag

men

t

Accounting

Compliant HandlingSystem (CHS)

ExternalCustomers

IP05

IP06

IP07

IP09

IP10

RAXANRAX

E10-B - AlcatelFETEX - Fujitsu

NEAX - NEC

Subscriber ManagementIP08

Order Management

IP04

IP13

IP12 IP19

Logical InventoryPhysical Inventory

Number Management

Commands to NEActivation

IP18IP28 IP29

IP21

IP22

IP23

IP27

IP20IP24

Fraud DetectionFraud AnalysisReporting

Directory ListingDirectory PrintingReporting

Account ReceivablesRatingInvoicingReports

IP02

IP03

IP11

IP25

IP26

Prin

t &

Dis

patc

h

IP31

IP30

IP32

IP33


Solution Description

Convergys

8


Introduction – Infinys Rating and Billing (IRB)

Infinys Rating and Billing is a highly scalable, convergent rating and billing solution, supporting voice, data and video services across wireless, wireline and cable verticals

Convergent, by design, and production-proven in seven vertical markets and supporting 100s of service types on 5 continents

Flexible and feature-rich software application that enables new services to be defined via configuration (in GUIs) not customization

Product-based solution with over 90 customer implementations all utilizing a common software code-stream & R&D budget (roadmap)

Open architecture that enables extensibility & integration into legacy environments Carrier-Grade solution delivering the performance, scalability, operability and

availability required by Tier 1 service providers

9


Product Benefits

IRBBenefits

Rapid TimeTo Market

TrueConvergence

Freedom toInnovate

Lower CostOf Ownership

Rapid Time To MarketGeneric, event-based, data drivenNew services can be operator defined

Rapid introduction of new tariffsChange the basis of pricing ‘in situ’

Rapid implementation timescalesComprehensive, documented APIsDesigned for ease of integration

Freedom to InnovatePrice usage on any basisFlexible tariffing with inheritanceFlexible customer hierarchy modellingLoyalty & bonus schemesMulti-party, content business models

Lower cost of ownershipLess customisation requiredShorter implementation timeEasy to maintain and upgradeImprove operational efficiencyReduced staffing levels – e.g. Web self care = fewer CSRs, Operation automation

True ConvergenceSingle view of the customerBundled pricingCross-product discountingAny combination of any type of product:

Fixed/Mobile TelephonyBroadband ServicesInternetUtilitiesFinancial Services

Single bill for all services

10


Key requirements for BSNL

Creation and maintenance of tariff plans as per BSNL’s requirements (Product Model)

Management of customer and service data required for billing Usage event rating and guiding (of any usage event) Charging, pricing and discounts application Bill calculation and generation Adjustments and credits Payments & Deposits A/R management Open-item & Balance Forward Accounting Collections & Dunning

11


BSNL Solution: Information Flow

Data Mediation System

Payment Gateway

Enterprise Application Integration

Web Self Care

Print Shoppe

Subscriber Management

Security/Audit

Reports

Rating

Billing

Open Item Accounting

System Administration

Revenue Assurance

Financial System

Treatment

Adjustments & credits

Integrations

IVRS

Nbr Portability

Rev. Assurance

3rd Party Taxation

IOBAS

Other Billing Systems

CRM/OM

Geneva API Layer

Reporting

Inventory Management

GL / Accounting

Dir. Enquiry

IRB ECA layer



Intec InterConnect IOBAS

13


Intec InterconnecT - Product Overview

InterconnecT Core Optional Core Features

Optional Sub-systems

14


Intec InterconnecT - Business Processes

Reference Data ManagementOnline, Bulk Loaders, APIs

Source File Receipt & Validation

Repricing & File Level

Undo

Summarisation

Adjustments & Recurring Charges

Reporting

Financial System

Rating Discounts & Volume Based

Rating

Reprocessing

Error Management

Financial Summarisation

& Interfaces

Period End Management

Rated CDR Storage

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Intec InterconnecT – Solution Context

FinancialApplication

IFMSAutomated

ReconciliationAR

IFMSInterconnecTSettlements

V7

Partner

DataWarehouse

IFMSConvergentMediation

IFMSOptimised

RoutingOR

Successful /Unsuccessful CDR

RefileRates

HubbingRates

Suppliers CustomersBuy Rates Sell Rates

Optional Scope

(Out of Scope)



Intec Mediation

17


Intec Mediation

220+ operators, globally, are served by Inter-mediatE technology Inter-mediatE has proven itself to be:

Uniquely scaleable in live operations within the largest Tier 1 operators

Over 1.3 billion events per day at largest customer Benchmarked to over 12.8 billion events per day

Unsurpassed in enabling Operators of all sizes to bill for every usage event through its comprehensive Revenue Assurance features

Fully compliant in all modern mediation requirements

Processing all data types – XML, ASN.1, EBAF/AMA, CSV, IPDRs, CDRs Complex Correlation of network events Duplicate Event Detection across single or multiple streams of data Error Processing, recovering lost revenue from erroneous event data Data reformatting, filtering, cloning, editing… Usage Reporting Comprehensive business rule creation support

Extensive library of 500+ interfaces to network elements and OSS/BSS

18


Intec Mediation – Functional Features

Inter-mediatE v5 – the new standard in Multi service Mediation

19


Intec Mediation – Solution Architecture

Proposed Architecture for this tender

BSNL NetworkBSNL Network

Convergent Data Acquisition & Mediation System

Collection protocol over TCP/IP

Alcatel OCB-283

Lucent 5ESS

Siemens EWSD

Fujitsu FETEX

C-DOT MAX-XL

Retail Billing

Via FTP over TCP/IP

Fraud System

C-DOT MAX-L

Alcatel E-10B

NEC NEAX 61-E

InterconnecT Settlement

EricssonAXE-10



Clarity Provisioning and Inventory

21


BSNL – Solution Components Inventory and Provisioninga. Clarity Configuration Manager Clarity Configuration Manager models the end to end enterprise network of a service provider and how

this network is used to provide services to customers, and intelligently manages the complex configuration of a modern telecommunications network.

b. Clarity Service Manager Clarity Service Manager is a single intelligent platform for convergent service activation and supports the

provisioning of different variety of the telecommunication services. c. Clarity Number Manager Clarity Number Manager administers the life cycle of telephone numbers. This is being offered as an

optional module as the 3rd party CRM or OM applications may already have built-in number management functions.

d. Clarity Element Connect and System Connect Clarity element connect facilitates interfacing network elements or NEMS by offering a common

architecture for configuration of telecommunication equipment. Clarity System Connect enables the integration of Clarity applications with 3rd party BSS and OSS.

e. CDOT Subscriber Management systemThe CDOT - SM solution provides the following services for Public Switch Telephone Network (PSTN) switches1:

Subscriber Number Creation Subscriber Number Deletion Modification of subscriber services or phone plus facilities. Telephone disconnection or reconnection for nonpayment cases. Collect subscriber status

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Provisioning: Solution Architecture

CRM

Clarity ConfigurationManager

Logical Switch Inventory

BillingEntry of Service OrderRequests into Clarity Service

Manager Screens

Service OrderStatus

Automatic ActivationThrough ClarityMediation Device Driver

CLARITY ELEMENT CONNECT

EAI Layer

NEAX 61E

NEAX 61EMDD

AlcatelOCB 283

OCB283MDD

SiemensEWSD

EWSDMDD

BillableService

1

2

4

7

6

3

Clarity Service Manager

Initiate ProvisioningWorkflow

Manual ProvisioningThrough Work Order

Issued to Staff

Manual Tasks

5

Cisco

DSLAM

DSLAM

MDD

Lucent5ESS

5ESSMDD

ZTE

SMSC

SMS

MDD

FujitsuFETEX-150

FETEX-150MDD

Cisco

AS3500

AS3500

MDD

AlcatelE10B

E10BMDD

WLLMSC/HLR

WLLMSC/HLR

MDD

ProvideServiceDetails

Service Manager Screens6

Clarity Number Manager Clarity Ticket Manager

Entry of Service OrderRequests OM screens via CRM

Order Management (OM)

CDOT MAX-XL

CDOT MDD

CDOT SM- Inbuilt Mediation

CDOT SBM

CDOT MAX-L

ANRAX



Connectiva Revenue Assurance: ONEREViEWTM

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What is ONEREViEWTM?

Revenue Assurance Tools for Telecom Service Provider End-to-End Reconciliation & Reporting Error Management and Real time Alert (For real time data

only) Event Management & Control Rate and Invoice verification

The objective of ONEREViEWTM is to detect the “leaks”

The methodologies involved are: End to end Auditing of the revenue chain Independent and Parallel Analysis of the Revenue Streams

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ONEREViEWTM – Features

Dashboard Alarm engine Trend Analyser Forecasting

ETL Engine

Analysis Engine Reporting Engine

Monitoring/Administration

Issue Tracker (case management)

The Product suite is composed of:

26


ONEREViEWTM – Features

Binary, ASCII, DB datasources Extraction Transformation Loading Audit Trail

It is available as a loosely coupled bundled solution with: Rating Engine Network Probe Least Cost Routing Call Simulator

The data capture and enrichment framework supports:

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Call Flow – End to End

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Call Flow – End to End



SAP: CRM, Accounting, Web Self Care and Enterprise Reporting

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Marketing Marketing Planning Campaign Management E-Marketing Lead Management Customer Segmentation

Customer Centric E-Business with mySAP CRM Sales

Integrated Sales Planning and Forecasting

Account and Contact Management

Opportunity and Pipeline Management

Sales Methodology and Sales Assistant

Task and Activity Management Sales Order Management,

Quotations and Contracts

Service Service request management Activity Management Escalation management Knowledge management Contracts and entitlements Install base management Workforce management

Analytics Customer Analytics Product Analytics Marketing Analytics Service Analytics Sales Analytics

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Solution ArchitecturemySAP CRM

MarketingSalesServiceInteraction CenterWorkforce ManagementeCommerceAnalytics

mySAP ERP

Finance

Plant Maintenance

Materials

Bus

ines

s Pa

ckag

esEn

terp

rise

Port

als

Web

App

licat

ion

Serv

erB

usin

ess

Info

rmat

ion

War

ehou

se

SAP Netweaver

EAI

Billing

Mediation

Provisioning

Collections Management

Directory Enquiry

IVRS

Network Inventory

Payment Gateway

Number Management

Network Elements

SAP modules in solution

Non SAP solutions

User Interface



HP Identity Management

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Architecture

Firewall

OVSI

Web Servers

Ethernet

OVSAAdmin Srvr

OVSAValidators

OVSAAudit Srvr

SA Enforcer

SA Enforcer

OVSI OVSI RAID

Directory Servers

OVSI Provisioned Resources and OVSA /

OVSF Protected ApplicationsProvisioning

Components

Access Control

34


HP OpenView Select Identity

Service-centric provisioning and user management

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HP OpenView Select IdentityProduct Features:

Service-centric provisioning and user management Provisioning - Automates creation, maintenance and revocation of accounts and entitlements Workflow - Automates approval & provisioning processes User self-service - Enables end-users to self-manage:

Profile information Password change, reset and synchronization Resource access requests

Password management – Synchronization, Policy Definition & enforcement and reset with challenge/response.

Delegated administration - Fine-grained control over Operations allowed End-users within administrative domain Services and resource within administrative domain

Auto-Discovery – Resource & Service Discovery Change reconciliation - Standardized facility for communicating identity change information into Select

Identity for propagation to other resources Audit & reporting - Detailed audit log of all system events, Caching of identity and audit data enables historical

reports.

36


HP OpenView Select Access

Award winning web-based authorization and single sign-on

37


A Picture is Worth a Thousand ACLs*

Explicit Allow

Inherited AllowConditional Rule

Inherited Conditional Rule

Explicit Deny

Inherited Deny

Inheritance Tool Tip

Authorization policy is inherited over both user and resource groups

*Access Control List

38


Adaptive Rules - Granular Access Control

Rules are built from a toolbar – each Decision Point is implemented

as a plug-in to the system. GUI interface allows for data input for

evaluation criteria.

The flowchart structure allows any decision to be based on the

outcome of any other decision.

A written description of the rule is provided to show decision

properties – e.g. Authenticate by require 128bit encryption

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Out-of-the-box Decision Points

Source IP Address Time-of-Day Encryption Level Attribute Values Authentication

Personalization Port Limitation XML Attribute Values Included API to Extend – Adapt to your

own IT needs

Alerts SubRule Allow with additional Information * Log off * URL Redirect * Self Profile Management * Allow * Deny *

* Termination Points



HP EMS

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Proposed solution overall architecture solution components

OpenView Performance

OpenView OpérationsNetwork Node Manager

Service Level Management(Service Desk)

OpenView Desk-topManagement

NENE

NENE

CommonConsole

KPIKPI KPI

SNMPTCP RPC

HTTPS

42


Monitoring SLAs with the dashboard

Monitor all SLAs at a glance

Monitor all Services in the context of the selected SLA

Monitor all Service Metrics of the selected Service in the context of the selected SLA

Monitor compliance percentages of the

selected Service Metric



BTS Logic Directory Enquiry

44


System Configuration

BTS-OCDomain

Controller

CTI

PSTN

197 DQ Positions

LAN

LAN

Billing

WAN

CRMData Master

BTS E.115 v.2Server pair

WEB Servers

On-line Search and Information delivery

Inter-net

WEB Application

Server

BTS SMS GWServer pair

SMS-C

DA-DBMaster DA-DB

Slave

Middleware& stats

Stats



Neural – Fraud Management

46


Architecture - Minotaur

Event Data

Server

Dat

a M

edia

tion

Alarm Combinations

Neural Propensity Evaluation

Alarm Grading

Rules

Thresholds

Dynamic Thresholds

Behavioural Modelling

Neural Predictive Analytics

Special Lists

Destination Range Profiling

Repeat Offender

Identification

Can

dida

te R

isk

Det

ecto

r

Inte

llige

nt A

larm

Ana

lysi

s

RiskConfiguration

Administration

InvestigationCase

Management

Reporting

Case Manager

Configuration

Use

r Int

erfa

ces

MINOTAUR Risk Management Solution

Case History

Management

Case OutcomeAnalysis

Filtering

Validation

Rating

Partitioning

Customer Data

Server

Filtering

Validation

Pseudo EDR

Partitioning Ticketinvestigated

SBA Ticket

47


Data Collection – Stage 1

Data partitioning is the means by which the EDS divides the data presented to it between the many fraud detection processes present in a typical deployment

Data validation is performed by the EDS and CDS checking that fields that are required for Minotaur™ to operate correctly are present in their respective data streams

Data filtering is also a function of the EDS and CDS since data streams usually contain large amounts of information not required by Minotaur™. This information is filtered out at an earlier stage for maximum efficiency

Rating calculations are necessary for calculating estimates of the cost of transactions and the EDS performs these calculations and outputs the results for use by Minotaur’s fraud detection components

The EDS (Event Data Record Server) and CDS (Customer Data Server) perform a variety of data pre-processing tasks between Minotaur™ and external data sources, primarily event data record streams in the case of the EDS, and customer data streams in the case of the CDS. Functions performed by the EDS and CDS include:

EDS

CDS

DMS – Data Mediation ServerEDS – Event Data ServerCDS - Customer Data ServerCRD – Candidate Risk DetectionIAA – Intelligent Alarm AnalysisCM – Case ManagerRCM – Risk Configuration ManagerCMA – Case Manager Administration

48


Candidate Profiling – Stage 2

Rules are used to look for known fraud indicators, such as large numbers of long international calls

Dynamic Thresholds, thresholds can dynamically be altered based on individual activity

Behavioural Models learn the unique patterns of normal behaviour of every individual and entity and detect frauds by their deviations from these patterns

Special Lists, this can be black, white, hot lists etc. based on different entities including destination, credit card, IMSI, etc., etc.

Predictive Analytics have been used to identify individuals likely to default on payments

Destination Range Profiler monitors the activity associated with destinations and is able to identify individual destinations and ranges of destinations that terminate unusually large numbers of transactions

Candidate Profiling apply a combination of five different types of analysis to reveal likely frauds and irregular activity in the data presented to them by the EDS and CDS

EDS

CDS

CRD

DMS – Data Mediation ServerEDS – Event Data ServerCDS - Customer Data ServerCRD – Candidate Risk DetectionIAA – Intelligent Alarm AnalysisCM – Case ManagerRCM – Risk Configuration ManagerCMA – Case Manager Administration

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Intelligent Alarm Analysis – Stage 3

IAAs (Intelligent Alarm Analysers) apply a combination of three different types of analysis to the likely frauds discovered by the CFD in order to ascertain their reliability and severity. The IAA identifies the most important cases to allow for prompt processing of the most serious frauds

The IAA is usually configured to analyse how frequently suspicious events are detected by components within the CFD. If many suspicious events are associated with a particular entity in a short period of time, it is likely that a fraud is in progress

Rules are used to look for known fraud indicators, such as large numbers of suspicious events occurring within a short period of time, particularly when associated with high risk service types

Predictive Analytics can be used for more complex analyses, such as classifying suspicious events of unknown type into one of a number of well-known fraud categories

Dat

a M

edia

tion

EDS

CDS

CRD IAA

Analysis Engines

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Case Manager - Stage 4

Case Manager is the workflow based graphical user interface by which the fraud team examines and processes the frauds discovered by Minotaur™. If investigation reveals any unusual-but-normal activity to have been misidentified as fraud, Case Manager can instruct Minotaur™ to adapt to prevent the same mistake being made in future

Dat

a M

edia

tion

EDS

CDS

CRD IAAConfiguration

Administration

Reporting

InvestigationCase

Management

User interfacesAnalysis Engines

51


Case Manager - Stage 4

AnalysisCreation and Modification

Event Profiling Definition

….

Customer Hierarchy Definition

Special List Creation and

Definition

Rate Plan

Creation

Data Stream

Configuration

Access Rights

User Group Definitions

User Account Creation

User Login Monitoring

Escalation Filters

Auto Closure Rules

Reminder

Appearance

Workflow Creation

Ticket Queue

Definition

Closure States

Counter MeasureDefinition

RiskConfiguration

Administration

InvestigationCase

Management

Reporting

Case Manager

Configuration

Use

r Int

erfa

ces

Workflow

Escalation

Actions

Reminder

Searching

Linking

Prioritisation

The graphical user interface allow the system to be configured and for users to investigate tickets

52


Oracle Fusion: EAI

53


Oracle Fusion: Complete Life Cycle : Process Automation

Process Integration Process Flow Transformation Exception Handling User Tasks Sensors

Benefits Adaptibility to change Rationalise IT

DevelopDevelop

IntegrateIntegrate

OrchestrateOrchestrate



Red Hat

55


Product Positioning

BSNL Requirement TCS / Red Hat Solution

SMTP Server

Directory ServerGateway Server Red Hat Enterprise Linux

DNS Server Red Hat Enterprise LinuxAAA Server

RHEL (Sendmail, Postfix) and High Availiablity + Red Hat Cluster SuiteRed Hat Directory Server (Master + Master) Replication

Reverse Proxy Server

Red Hat Enterprise Linux (SQUID) + Red Hat Cluster Suite

HTTP Server (Load Balance)

Red Hat Enterprise Linux (Apache) + Red Hat Cluster Suite

Red Hat Enterprise Linux (Radius) + Red Hat Cluster Suite



FortuneIT

57


Solution offered

Modules: • Data Composition Module• Template Designing Module• PS generation Module• PDF generation Module• ETL and Reports Server

58


Solution Overview and Features

Supports all Backend

Application

Supports all Operating Systems including UNIX, Mainframes.

Supports Multiple file formats

Drag and Drop Form designer

Tools

Conditional Processing

Conditional Messaging

Multiple Output formats

Business Intelligence on Web



Electronic Stapling

60


Electronic Stapling

Target SystemLandline

Target SystemGSM

Source SystemGSM

RCs -- Rs.100/-NRC -- Rs.100/-Usage Local -- Rs.50/-Usage STD -- Rs.100/-Usage ISD -- Rs.150/-Adjustments -- Rs.50/-Discounts -- Rs.50/-Tax (10%) -- Rs.40/-Total Bill -- Rs.440/-

Debit NRC for RCs -- Rs.100/-Debit NRC for NRC -- Rs.100/-One Dummy CDR for Usage Local --Rs.50/-One Dummy CDR for Usage STD --Rs.100/-One Dummy CDR for Usage ISD --Rs.150/-Credit NRC for Adjustments -- Rs.50/-Credit NRC for Discounts -- Rs.50/-Total charges GSM -- Rs.400/-

Total Charges Landline -- Rs600/-

Corporate Account

Corporate Bulk Discount -- Rs.120/-

Net Charges= 600+400-120=Rs.880/-Tax@10% -- Rs.88/-Total Billed Charges -- Rs.968/-

Discount proportion Landline -- Rs.72/-Discount proportion GSM -- Rs 48/-Tax proportion to be refunded @10%GSM -- Rs.4.8/-Total Refund GSM = 48 + 4.8 =Rs.52.8/-

Datamovement

from sourceto target

Corporate Discount Adjustments/refunds

S.No

Line Item from Source System

Target System

1.

Recurring Charges Debit Non-Recurring charges2

.Non Recurring Charges

Debit Non-Recurring charges3

. Usage Summary Usage summary CDR

4.

Adjustments Credit NRC5 Discounts Credit NRC6.

Payments Payments



NORTEL - IVRS

62


IVRS: SOLUTION COMPONENTS

The Solution is built around Four Data Centre’s in four different regions. Each Set of Solution for the Data Centre consists of

IP-PABX with ACD, IVRS with ASR, CTI, SpanIM App Servers, SpanIM DB Servers, Storage System, Call Loggers, Reporting Systems.

All Data Centre will be connected to the call center agent desktops configured with IP phones.

63


IVRS: COMMUNICATION SERVER 1000

» Nortel Networks Communication Server 1000 (CS 1000) is a full- » featured IP-distributed communications system that delivers the » benefits of network convergence and collaborative

communications » to today’s increasingly “Virtual” Enterprise environments.

» Core system components include three primary elements:» Call Server provides reliable call and connection management

service. It controls the system software and is capable of supporting up to 15,000 IP clients per server,

» Signaling Server performs important call control services such as registration of IP terminals, IP address translation and bandwidth control. It streamlines the network dialing plan and simplifies the scalability and management of CS 1000 networks.

» Enterprise Media Gateways support a complete range of analog and digital line and trunk interfaces across LAN or WAN infrastructures.

COMMUNICATION SERVER 1000

64


IVRS TTS: TEXT TO SPEECH

Proposed system has Large Vocabulary Recognition (LVR) which can

recognize tens of thousands of words with high accuracy.

Proposed system has Text to Speech (TTS) engine which converts

ordinary text into expressive speech.

Proposed system can work on multiple platforms & OS.

Proposed system is time tested & offers quality and accuracy.

Proposed system offers tuning capabilities.

A user dictionary formatted for rail road applications with 10K station

names predefined.

65


Nortel Communication Control Toolkit (CCT)

Communication Control Toolkit 5.0 is the Nortel next-generation unified integration middleware platform for the Nortel Communication Server.

CCT Application provides a CTI middleware compatible to the Nortel platforms.

A full multi-media/multi channel middleware and toolkit product, supporting full telephony support Provides multiple levels of abstraction (full, simplified and graphical) and allows for varying developer skill level.

Enables advanced contact center functionality, increases agent productivity, enhances customer service and reduces operational cost.

Facilitates the development of desktop and server applications, screen pops, IVR integration and CRM connectors

66


Nortel Contact Recording & Quality Monitoring

The solution is a voice recorder integrated to quality monitoring with screen capture and delivers the ability to :

Scale from one to many thousands of channels within an enterprise is independent of the data infrastructure functionality such as port mirroring

Recording IP voice communications full time

Provide the ability to record Traditional Digital Handsets.

Make recording decisions in real-time based on configurations.

Can be administered and supported locally and at an enterprise level unlike simple Passive Tap IP recording

67


Network Diagram

DatabaseServers

MPS 1000

NMSApplicationServers

SAN Storage

COMMUNICATION SERVER 1000

PSTN

Customer

Logger

Lineside Lineside E1E1

CTIServer

ReportingServer

ACDServers

AdminMngmntPC

AntivirusPC

Layer 3 Switches

PSTN E1PSTN E1PRI CircuitsPRI Circuits

SecurityComponents

Regional CallCenter

ROUTER



Jataayu

69


Jataayu SMS Gateway - OverviewIt is a client for SMSC (Short Message Service Center)

It is a server for Applications (HTTP).

Functions between SMSC and application servers i.e. hosting SMS application.

A component that enables the building of rich SMS based applications using standard Internet tools and practices

Support with different types of applications.

Multiple SMSC Support and SMSC Configuration

The number of SMSCs that can be configured for the SMS Gateway is 1000

The Gateway can also make multiple connections to the same SMSC



BARCO

71


Solution Architecture

72


SALIENT FEATURES OF THE SOLUTION PROPOSED

2 sets of 4x2 Overview cDR+67-DL per BSNL Data Center

DLP-based Rear Screen Projection Display Modules stacked in 2 rows & 4

columns

Overall Screen Size: 5472(w) x 2052(h) mm

Overall Resolution: 5,600 x 2,100 pixels

1 Dual-Input RGB card

1 Quad-Input Video card

Applications running on UNIX is displayed through X-Emulation software

5 Screen-scrapping licenses has been considered to view images of OWS

via the LAN



Symantec

74


Section 3.3 – Network Based IDS( Symantec Network Security 7160) Symantec™ Network Security 7160 appliances provide real-time, proactive network

intrusion prevention to protect enterprise networks and mitigate business disruption caused by known and unknown (or zero-day) attacks and worms.

As per the RFP 2 nos. of SNS 7160 will be deployed at each data centre. Symantec Network Security 7160 will act as a second level defense mechanism after the firewall in the BSNL network and can be deployed in a variety of modes depending on the need including passive mode, in-line mode (with or without blocking), interface grouping, fail-open, clustering, high availability.

Each SNS appliance has 8 nos. of 10/1000/1000 network interfaces that can be used to monitor critical network segments. Management interface -- 1-10/100/1000

Aggregate IDS throughput of 2 Gbps and concurrent sessions Support ---1,000,000 The Symantec Network Security 7100 Series Appliance Management Console can securely and

remotely manage all Symantec Network Security 7100 Series appliances in the data centre. Provides the ability to define administrative users and grant them varying levels of access. Offers multi-level enterprise reporting from executive summaries to detailed event drill-down.

Automated Updates/Symantec Security Content - BSNL will get automatically protected from threats with secured LiveUpdate® content.

Symantec has leveraged Symantec DeepSight™ threat information and Symantec™ Security Response to integrate a high level of expertise in the security solution. It helps make intrusion protection easier to comprehend, allowing for even faster response times to security incidents. Helps ensure optimum protection without human intervention.

75


Section 3.3 – Network Based IDS( Symantec Network Security 7160)

IMUNE™* architecture combines multiple detection technologies to accurately identify and block attacks

• Protocol anomaly detection• Vulnerability attack interception• Signature detection• Denial-of-service and scan detection• IDS evasion detection• Traffic monitoring

Bad IMUNE™ Good

* Intrusion Mitigation Unified Network Engine

Comprehensive Protection for Enterprise Environments

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Section 3.4 – Host-based intrusion detection System (HIDS)(Symantec Critical System Protection)

Symantec Critical System Protection is a host-based intrusion prevention technology that provides “Day-zero” attack protection, out-of-the-box hardening of operating systems and common user-applications and the ability to maintain compliance to corporate governance and security policies in a cost-effective centrally managed product.

HIDS agents will be deployed on all servers in the data centres as per the tender requirements and will provide the 3rd layer of defence to Servers in the data centres.

Broad platform support – including Solaris, Windows, Windows NT and Linux, AIX and HP-UX – helps ensure interoperability in heterogeneous operating environments

A centralized console will enable administrators to configure, deploy, and monitor security policies; respond to alerts; and run reports on system activity across mixed platform environments.

The communication between the HIDS and management system shall be through a secure channel on HTTPS.

High Availability configuration will be achieved between SCSP management servers installed with in the respective Data centres

Pre-configured policies for operating systems & applications, File & Registry protection, Buffer Overflow protection, Device controls.

Administrator privilege de-escalation, OS and user-application interaction. LiveUpdate integration for secured policy updates & security content from Symantec.

77


Section 3.4 – Host-based intrusion detection System (HIDS)(Symantec Critical System Protection)

Files

Registry

Network

Devices

Read/Write Data Files

Read OnlyConfigurationInformation

Usage of Selected Portsand Devices

Symantec IPS creates a “shell”

around each program & service that

defines acceptable behavior

Symantec Critical System Protection creates a “shell”

around each program and service that

defines acceptable behavior

How it Works

…Email Client

OfficeBrowser

…Mail

WebDatabase

…DNA

RPCPrint Spooler

Core OSServices

Application Services

InteractivePrograms

Normal Resource AccessHost Programs

78


Section 3.5 – Anti Virus Management Systems(Symantec Client Security)

Symantec™ Client Security Integrated security technologies, including antivirus, firewall, intrusion prevention, and anti spyware, proactively protect client systems from security risks and network intrusions

Symantec client Security will be deployed on desktops as mentioned in the tender requirements. Each Data Centre will have primary antivirus server & secondary antivirus server in other to

achieve the fail over scenario. By using a Live Update server, only one computer retrieves the virus definitions files over the

Internet, which preserves firewall bandwidth. LiveUpdate secure the download process by checking file signatures before delivering any LiveUpdate content to users. In addition, LiveUpdate secures and authenticates downloaded packages to each client, server, and gateway.

The Symantec Digital Immune System is an automated virus response system. Leveraging Symantec Antivirus Research Automation or “SARA” Symantec can automatically respond to new threats detected within your network.

SCS provides centralized administration of the Firewall, IPS, and Antivirus through a single console. Multiple configurations can be created and pushed to clients to adapt to changes in management or new threats. Will enable administrators to remotely install, configure, manage, and update client antivirus, firewall, and intrusion detection protection from a central management console (the Symantec™ System Center). Simplifies client security management, reducing administrative burden, resources, and overall costs.

All client security components are updated using a single update method and all client security components utilize a single installation package. Incremental update technology reduces definition file and Centralized alerting, logging and graphical reporting can be accessed from a single management console.

79


Section 3.5 – Anti Virus Management Systems(Symantec Client Security)

Console

Protected Clients

Secondary Server atDC

Internet

Primary Server Central QuarantineSymantec System Centre

Quarantine console

SARA

DIS Gateway Symantec ResponseCenter

HeuristicsDetected

Virus

LiveUpdate Server



Networking Solution - CISCO

81


Network Architecture

Zonal independent Billing Center will handle all CDR traffic

for that zone.

One Data Center in each zone covering both the zones.

Since the CDR based billing is a very critical infrastructure,

there is a provision for Disaster Recovery (DR).

Each Billing center will be paired with the Billing Center of the

peer zone and will act as the DR site for each other.

82


Network Architecture (contd..)The two zones will be interconnected using BSNL’s MPLS network to allow the aggregation of billing information at a centralized level for specific application like Retail Billing, Data Mining, interconnect settlement (if opted) etc.

The CDR Billing network primarily consists of four layers

Exchange Router Layer

Aggregation Router Layer

NIB-2 MPLS Edge Router Layer

Data Center

85


Network Architecture – Aggregation Router Connectivity

NIB-2 MPLS VPN Network

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

AggregatorRouter

Cisco 7507

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitchPSTN

Switch

E1 Link Exchange Router(Cisco 2811)

Exchange Router(Cisco 2811)


86


Network Architecture – Central Router Connectivity

NIB-2 MPLS VPN NetworkPE Router

Cisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

PE RouterCisco7613

CentralRouter

Cisco 7513

E1 Links

PSTNSwitch

PSTNSwitch

PSTNSwitch PSTN

Switch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch

PSTNSwitch PSTN

SwitchPSTNSwitch

PSTNSwitch

PSTNSwitch


87


Network Architecture – Product Positioning

Functional Requirement Product Positioned

EXCHANGE ROUTER CISCO 2811

MANAGED EXCHANGE ETHERNET SWITCH CISCO 2950

ETHERNET EXTENDER (Optional) RAD ASMi52

REMOTE ROUTER (OPTIONAL) CISCO 1841

ETHERNET HUB (OPTIONAL) Zyxel ES-108

AGGREGATION ROUTER CSICO 7505

CENTRAL ROUTER CISCO 7513

REMOTE ACCESS SERVER CISCO AS5350

BACKBONE ROUTER CISCO 7609


DATA CENTRE Layout

89


DATA CENTRE Layout

90


Major Challenges Clarification / Understanding of customer Requirement right in the

beginning. Approved SRS is critical for all business solutions, involving

best practices for achieving business objectives.

Approved VTP & ATP document along with the approved SRS.

Finalize solution architecture, which meets the customer business

requirement and flow after SRS phase.

Integration of Mediation and Provisioning with old exchanges.

Quality data from SSA (Billing, Inventory…)

Training and acceptance of new tool to achieve quicker utilization.

91


BSNL Actions PoC Phase

DC Site readiness from all aspects

Storage system through separate tender

Printing sub system

Zonal Connectivity to Data Center from PoC SSA

Connectivity between 2 DCs for DR

Timely availability of SSA related Data for migration

Site readiness at SSA for CSR terminal, CES, MTE, Routers Software up-gradation of Exchange & its validation to meet new

requirement (Ex. CDOT switch upgrade for CES)


Thank You!

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Cdr Tcs Bsnl Pune 23 June 2007

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