#CegidConnections

OFFICIAL PROGRAMMEW o r k s h o p D e s c r i p t i o n s

UNIFIED

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On the programme, exceptional presentations on the transformation to unifi ed commerce.The following topics will be discussed: how to give clients a unifi ed shopping experience - in store, online, at home. How to develop a 360° vision of clients and build a personalised, long-term relationship with them. How to understand the evolution of your information systems.

Wednesday 5th April From 6:15pmOpening Ceremony

P1 - At the Heart of the Retail Revolution: Digitalisation, Experience, and Entrepre-neurship are Retail’s New WeaponsSpecial guest, Catherine Barba, is an entrepreneur, business an-gel, and web pioneer. She will share her passion, retail vision, and expertise in digital transformation with you. In her opinion, no brand should believe it only sells goods: the challenge is to sell the client an experience. Digital needs to be the priority for retailers today; those who don’t change quick enough might just disappear. Catherine believes entrepreneurship is a key element in retail success. This will be a dynamic and inspirational talk!Catherine Barba is the founder of Peps Lab, a connected re-tail research institute, which advises large, international retail groups. In 2015, Catherine was named one of the 50 most in-fl uential fi gures in the digital economy in Europe, and in 2014, one of the three most infl uential women in the French economy.

P2 - Remodeling for the Consumer of the Future; a New Approach Towards Techno-logyThe retail industry has evolved dramatically over the past decade. The consumer has evolved within a digitally charged, omnichan-nel ecosystem where relationships and experience are becoming increasingly important. Successful retailers will be the ones who anticipate needs accurately, develop authentic personalized rela-tionships, deliver a diff erentiated brand experience across store and on-line, and provide exceptional customer service in any channel. This session, hosted by The Boston Consulting Group, will explore the new consumer’s expectations, the stages of executing an IT transformation, and why it is critical to elevate the strategic role of IT and the CIO to support the business priorities and CEO agenda. Speakers:Robbin Mitchell, Partner & Managing Director at The Boston Consul-ting GroupPeter Burggraaff , Associate Director at The Boston Consulting Group

Thursday 6th April – From 9:00am

P1 - Unifi ed: Cegid’s Strategy for RetailIn this plenary session, you will fi nd out everything about Ce-gid’s strategy for specialised commerce. Cegid’s executives will present the highlights of the last two years and the key invest-ment priorities for the years to come: customer engagement, ex-ternal growth, soft ware development, and technological choice.With Jean Michel Aulas, Chairman of Cegid Group

P2 - En Route to Unifi ed Commerce with Y2Two years aft er the launch of Yourcegid Retail Y2, this session is an opportunity to get feedback from several clients who have deployed Y2 worldwide.The following topics will be addressed: the challenges retai-lers face today and how Yourcegid Retail Y2 responds to them. Omnicommerce, in-store digitalisation, mobile everywhere, re-turn to human capital, Big Data, and legal compliance – how Y2 combines openness, security, UX, customisation, and functional richness in a single global solution.

P3 - Shopping reinvented ‘The Big Show’Be part of two major Y2 launches: • “Shopping”, a new unifi ed commerce platform for stores.• “The Worldwide Cloud”, a SaaS off er available on the Microsoft

Azure platform.Disruption is on the menu for retailers!

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Friday 7th April – from 10:30am

P1 - The Top 10 NRF Retail Trends & the Most Popular Concepts In-storeIn this plenary session, fi nd out about the latest NRF trade show in New York, future trends in retail and the most innovative tech-nologies: artifi cial intelligence, the increasing power of robots, voice recognition, personalisation, and more! Get ready to dis-cover the most avant-garde store concepts from the four corners of the earth.

P2 - Roots, Technology, and PeopleDuring this round table session, four technology leaders, Micro-soft , HP, Adyen and Orange, will share their expertise, and dis-cuss new technology at the dawn of the 4th retail revolution: artifi cial intelligence, machine learning, 3D printing, cloud, ro-botics, mobile payment, and mobile POS, among others. What are their projects and what impact will these technologies have on retailers’ economic models?

Cegid Connections 2017 - workshops

WS01 - E-commerce: How to take advan-tage of an integrated B2C platformAdopt omnichannel strategies to meet the expectations of your connected customers and facilitate collaboration and tasks of your sales, marketing and digital teams with an integrated e-commerce platform. This workshop addresses your business challenges and covers the main features and benefi ts of Yource-gid Retail WebStore. Discover the scenarios integrated within Yourcegid Retail Y2 such as omnichannel client management, e-reservations or click and collect etc. Illustrated with examples of client projects!With the participation of ITELIOS

WS02 - How to increase customer engage-ment and retention?The consumer has taken back control! Today’s consumer com-pares prices, shares off ers, communicates on social networks, constantly goes from one channel to another... in complete free-dom. Innovative techniques are essential to attract and retain customers. Yourcegid Retail Y2 allows you to understand your customers’ new purchasing paths and implement eff ective en-gagement and retention strategies to boost your sales and build customer loyalty. Learn how!

WS03 - New Retail World CloudRetail as a service thanks to Y2. Take part in this workshop where customers share why the cloud is no longer an option. Discover all the features and benefi ts of the new Cegid Worldwide Cloud. Understand how this global commerce cloud can support you, boost your business in terms of in-store mobility, inventory op-timisation, CRM and data management. Security, availability, optimisation of costs and geographical coverage will be at the heart of the topics covered.With the participation of ERES

WS04 - Conformity and localization: are you ready?Regulatory constraints, data protection, anti-fraud laws have ne-ver been so strict and are changing fast across countries. In this workshop, discover everything you need to know about new laws impacting retail, requirements in terms of localisation, fi scal, data protection, tax-free transactions, etc. This workshop is a must to ensure your IT systems and organisation are aligned and anticipate future changesWith the participation of GLOBAL BLUE

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WS05 - Shopping reinvented: the new in-store unifi ed commerce platformNew! The fi rst in-store unifi ed commerce platform bringing to-gether channels to ensure customers a frictionless shopping experience with your brand. Discover ‘Shopping’, a digital-ready POS solution that will transform your points of sale into points of service. Developed using Windows 10 and available in the Cloud and on premise, this new platform is multidevice and multilingual. Exclusive workshop not to be missed!

WS06 - What’s new Youcegid ORLI. All you need to knowDo you want to further improve the management of your whole-sale business, your sourcing, production and logistics activities - in an omnichannel environment? During this workshop; disco-ver all the new features of Yourcegid ORLI in terms of collections’ management, localisation and authentication management, warehouse management, deliveries, business intelligence etc. Also discover customer business cases as well as the 2017-2018 roadmap!With the participation of VISIATIV

WS07 - Payment – innovations, trends and developments Payment is undergoing profound changes to keep pace with the new trends in connected commerce and to meet regula-tory constraints - in an international environment. Payment ismulti-device and multichannel. In this workshop discover all payment-related business, technical and security challenges and the innovative off ers from service providers: mobile pay-ment, face and voice recognition... and so much more!With the participation of ADYEN

WS08 - Unifi ed commerce: how to deploy your omnichannel strategy with Y2Today, customers and stores demand integrated omnichannel processes. Yourcegid Retail Y2, thanks to best in class features such as e-reservation; click and collect and store to home etc as well as a rich catalogue of web services, represents a tremen-dous resource for an omnichannel strategy. In this workshop, you will have an overview of the main omnichannel processes in Yourcegid Retail Y2 and have the opportunity to share expe-riences on trends and developments.With the participation of WHITTARD

WS09 - From CRM to clienteling: transform the customer relationship and boost salesAdopting a clienteling approach means reinventing the customer relationship from A to Z. A 360° view of the customer’s journey, rethinking the relationship between customers and sales associate: these are recurrent themes! In this workshop, discover how CRM and clienteling solutions tailor customer relations at all points of contact throughout the entire shopping journey: one-to-one communication, product recommendations, personal shopper, personal promotions... to multiply sales and retention opportunities.

WS10 - Managing inventories in an omni-channel business environmentHow can you better plan to ensure suff icient physical stock for both store sales and web orders and reservations? Yourcegid Retail Y2 off ers a new mobile inventory module for your stores: operating in a connected or autonomous mode thanks to its embedded database, it provides the user a dashboard showing activity in real-time. All you need to know to improve your inventory management!With the participation of HONEYWELL

WS11 - Optimising the supply chain in an omnichannel contextProduct availability and stock reduction are becoming even more complex in a multi-channel, cross-channel environment and are major challenges for profi tability. Come and discover the full scope of Yourcegid Retail capabilities, including sales and purchasing budgets, assortment plans, demand forecasting, inventory and replenishments, stock allocation per channel etc. This workshop off ers the opportunity to learn from customer experiences.With the participation of MILLET MOUNTAIN GROUP (LAFUMA),SEGECO

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WS12 - What’s new Y2 – fi nd out everything If you are seeking to improve your omnichannel strategy and execution, digitise your stores, transform your customer relationships or reinforce your international expansion, then you are Y2! During this workshop, learn best practices from companies who are doing just this. This workshop will also present the new features of Yourcegid Retail Y2, including new modules, innovations deployed and developments in Y2 architecture. And of course, discover the 2017-2018 roadmap.With the participation of SALOMON

WS13 - Physical stores: from digitization to ‘hyper-personalisation’The explosion of new technologies and their uses in physical stores completely transforms the consumer experience and the role of the sales associate. How can you digitise your stores, improve the quality of service and satisfy shoppers’ new expectations? Don’t miss this workshop and discover a panorama of in-store innovations including: mobile, RFID, beacons, examples of artifi cial intelligence (AI), IOT, robotics, virtual reality, wearables etc. Make your stores smarter, rethink the customer – sales associate relationship and enable interactive shopping journeys and enriched experiences.With the participation of OLYMPIQUE LYONNAIS, NEDAP,BEARINGPOINT

WS14 - Talent management; supporting your teams in the omnichannel eraAt a time when retailers have to perform signifi cant organisational, business and IT changes to address the omnichannel needs of their consumers, it is vital not to forget the key players in this success are your staff ! Recruitment, on boarding, training, redefi ning the role of the sales associate in-store are major challenges. Discover how Cegid can support you with its new Talent Management solution.

WS15 - How BI, artifi cial intelligence and big data change the rules of the gameBig data allows access to more and better data.Identifying strong trends in buying patterns and anticipating customer needs are key challenges retailers today are all trying to address. Moreover, artifi cial intelligence applied to data interpretation, allows even further development of CRM and omnichannel strategies. In this workshop, discover new ways of processing and using data and how your operations can benefi t from all the potential in Yourcegid Retail intelligence.With the participation of MICROSOFT