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Center for Health Care Quality Licensing & Certification

Interim Stakeholder Meeting February 26, 2015

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Agenda• Welcome and Overview

• Work Plan Update

• Overview of CHCQ Draft Strategic Map

• Performance Metrics

• Overview of Budget Change Proposals

• Open Dialogue

• Next Steps

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Welcome

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Process Overview and Ground Rules

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Work Plan Update

Leadership, Strategic Planning and Customer Focus

Recommendation CDPH Priority Tier

1. Build a Visionary Executive Leadership Team High

2. Create a Change Management and Governance Structure Urgent

3. Expand External Stakeholder Engagement Urgent

4. Develop and Implement a Strategic Plan High

5. Restructure L&C for Increased Efficiency and Accountability High

6. Overhaul Approach for LA County Workload Management and Oversight Urgent

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Work Plan Update

Measurement, Analysis and Performance Improvement

Recommendation CDPH Priority Tier

7. Establish and Monitor Key Performance Indicators Urgent

8. Build Capacity for Ongoing Organizational Improvement Urgent

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Work Plan UpdateWorkforce

Recommendation CDPH Priority Tier9. Improve Hiring and Promotion Processes High

10. Develop a Staffing Model and Workforce Plan High

11. Design and Implement a HFEN Recruitment Strategy and Campaign Urgent

12. Design and Implement an Employee Retention Plan for District Offices High

13. Improve HFEN On Boarding and Initial Training‑ Medium14. Improve On-Boarding and Initial Training for Non-HFEN Staff Medium

15. Implement a Comprehensive Program for Ongoing Training and Staff Development Medium

16. Develop and Implement a Leadership and Management Skills Development Program Medium

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Work Plan Update

Operations

Recommendation CDPH Priority Tier17. Improve Communication, Collaboration, and Sharing of Best Practices Urgent

18. Implement Lean Thinking for Key Work Processes High

19. Deploy IT Hardware and Software Upgrades Medium

20. Update Policies & Procedures High

21. Update Regulations High

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Questions and Comments

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The Strategic Map Format

Ensure Qualityand Timeliness

of ProgrammaticWorkload

Ensure aProductive,

EngagedWorkforce

ImproveStatewidePractices

Draft11/06/14

A B C

Engage Internal and External Stakeholders

D

CDPH Center for Health Care QualityStrategic Map: 2014-2017

Improve the Center’sEffectiveness in Promoting Quality

Health Care and Facilities

Improve Quality and Use of Data for Decision-Making

E

Identify and MonitorKey Performance

Indicators

Expand theQuality Assuranceand Improvement

Process

Improve Efficiency of KeyWork Processes

DetermineWorkforce Needs/

Staffing Model

Improve Hiring,Retention and

Promotion Processesand Timeliness

Provide OngoingTraining and

Development toAll Staff

Organize the Centerto Increase

Efficiency andAccountability

Standardize andCommunicate

Program Processes

Identify andDisseminate

Best Practices

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2

3

4

Build Capacity for Ongoing Performance Management

F

Develop andAchieve Performance

Standards

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Strategic Map: Survey MonkeyWe are seeking your feedback on the CHCQ Strategic Map.

Visit our Stakeholder Forum web page for a link to our survey.

http://www.cdph.ca.gov/programs/Pages/CHCQStakeholderForum.aspx

The survey will be available until COB March 13

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Questions and Comments

Long-Term Care Facilities Performance Metrics – Complaint Response Timeliness

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics – Complaint Disposition

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source: http://www.cdph.ca.gov/programs/Documents/LTC_Complaints_14-15_Q1Q2_Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics – Timeliness of ERI Response

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics – Disposition of ERI Response

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

Long-Term Care Facilities Performance Metrics

Source:http://www.cdph.ca.gov/programs/Documents/LTC_ERI_14-15_Q1Q2-Final.pdf, (Published 2/3/15)

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Professional Certification Branch Performance Metrics – Complaint Response Timeliness

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Professional Certification Branch Performance Metrics – Complaint Disposition

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Professional Certification Branch Performance Metrics

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Professional Certification Branch Performance Metrics

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Professional Certification Branch Performance Metrics

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Professional Certification Branch Performance Metrics

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Professional Certification Branch Performance Metrics

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Professional Certification Branch Performance Metrics

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Questions and Comments

CHCQ Budget Proposals

$9.5 M for additional positions to conduct licensing and certification field work in Los Angeles County.

237 new positions to conduct licensing and certification field work in the rest of the state.

CHCQ Budget Proposals

3.0 positions to provide on-site oversight, perform workload management, training, and quality improvement activities to improve the efficiency and effectiveness of Los Angeles County licensing and certification activities.

CHCQ Budget Proposals

$2 M from the Internal Departmental Quality Improvement Account to implement quality improvement projects recommended by Hubbert Systems “Remediation Recommendations” report.

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Questions and Comments

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Open Dialogue

Meeting Record and Follow-UpQuestions may be sent to:

CHCQStakeholderForum@cdph.ca.gov

Meeting report and monthly updates will be posted at:

http://cdphinternet/programs/Pages/CHCQStakeholderForum.aspx

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Save the Date

Next Semi-Annual Stakeholders’ Forum will be:

Friday September 4, 20159 a.m.- 11 a.m.