Centralised information distribution in the

banking environment : The Nedbank Knowledge

Centre

Centralised information distribution in the

banking environment : The Nedbank Knowledge

Centre

Barbara Peacock

Nedbank

barbarape@nedbank.co.za

Session A105

South Africa, highlighting the main cities

Nedbank Knowledge Centre

• Geographic coverage provided

• Information sources

• Fields of specialisation

• Online information sources

Products and services

• Intranet– Security issues– Simplicty– Ease of use– Novice clients– Regular website updates– Neighbouring countries

Home page of the Knowledge Centre’s website

Products

• Monthly newsletters– Books, videos, DVDs– Articles– Topical themes

• Weekly updates– Press coverage– Current issues

Cover pages of a themed newsletter and an article newsletter

Cover page of the weekly press update

Services

• Home page

• Article search– Results– Full-text files

• Copyright

• Info Bank

Search page for the catalogue

Results page for article search on “BEE”

Detailed information results screen

Full-text article ready for downloading

Search screen for press coverage

Info Bank home page

Research

• Variety of topics

• Listed companies

• Financial information

• Legislation

• Internet searching

Requesting research from your desk

Examples of online sources

Ongoing information provision

• Approximately 500 clients

• Weekly email updates– Banking, Insurance, Housing, Credit cards,

Fraud, Risk management, Black economic empowerment, SMME, Africa, Corporate governance, Accounting

• ‘Non-traditional’ topics– 2010 World Cup, Forestry, Sugar industry,

Fishing, Motor vehicle industry

Weekly email update

Securities Department

• Track specific companies

• Annual reports

• Broker analyses

• Press coverage

Students

• Bank-sponsored courses

• BankSeta

• Bank history – Living History project