2012-13 Education & Services Catalogue

Inclusion & Diversity Training

and Consulting

This year marks the beginning of a special initiative of the Centre for Race and Culture—CRC Consulting Services. Known for our outstanding and effective work in the field of cultural competency, the Centre has launched a consulting services arm dedicated to meet the growing demand for inclusion and diversity specialists and services in Alberta and throughout Canada. We are pleased to offer customized and innovative solutions for your diverse workplace needs.

You spoke and we listened. Also new this year, we are offer-

ing a series of webinars so that you can broaden your knowledge about key topics and issues right from your desk, workspace, or home. This year’s webinar topics were selected after consulting our clients and communities about their most important educational needs.

We excel in developing leaders in cultural competency. For

the fourth year in a row, we are proud to offer our four-day intensive Cultural Crossroads Series for professionals interested in becoming proficient trainers themselves in culturally competency practices—a crucial course for anyone looking to apply best practices and transform their workplace.

We hope that you will have an opportunity to experience our education for yourself—and if you already have, that you might enjoy the many new offerings we have.

Please take a moment to explore the numerous opportunities for professional development that we proudly offer you for the upcoming year. Sincerely, Ricardo Carlos Associate Director & Senior Consultant

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ABOUT OUR EDUCATION

Our training is effective.

Over 90% of our cultural competency education participants learned how cultural differences effect workplace interactions and learned practical skills on how to communicate interculturally.

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CRC Consulting Services

Customized Solutions for Your Workplace About Us

The Centre for Race and Culture is a leading Canadian organization working on inclusion and diversity since 1993. Our expertise and advantage lies in our connections with community and our strong commitment to social issues.

We have experience working in many areas including education, training, and research. We offer our expertise as consultants—all of which supports our mission of creating a more inclusive society.

Our Services

CRC believes strongly in providing high quality services with serious attention to detail and according to the latest research and best practices in our field.

We work collaboratively with each client to deliver fully customized solutions that fit their dynamic circumstances. Our most important assets are our highly qualified consultants who draw from a broad array of expertise and practical experience. We share a strong commitment to diversity, equity, and inclusion. We believe in providing successful and effective outcomes to our clients while also providing positive social return for community constituents and partners.

Training & Education Cultural diversity, anti-racism and equity training

Curriculum design and development

Youth education and leadership

Online education and documentary film production

Speaking engagements

Inclusion Consulting Organizational Development- strategic planning in diversity management, employment equity, cultural audits, development of diverse teams;

Non-profit Organizational Capacity Building -program design, logic model development, proposal writing, diverse board development

Human Resources Support- culturally appropriate recruitment & retention, employment mobility support;

Outreach- youth engagement, marketing strategies, community develop-ment

Applied Research Needs assessments

Focus groups

Evaluations

Literature reviews

Policy analysis and development

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Case Study – The Road to Inclusion

THE SITUATION A large transportation company comprised of about five hundred drivers and three hundred other employees wanted to develop a strategy on diversity and inclusion. They had been hiring more diverse drivers and staff in recent years. Even though the company had standard HR policies, it did not have any policies on diversity, accommodation nor ways to find out which challenges in employees’ relationships were due to cultural misunderstanding.

OUR APPROACH The Centre for Race and Culture (CRC) was retained and conducted a needs assessment in collaboration with the Human Resources team where it was determined that the company could do further work to successfully welcome new employees and address needs better by increasing cross-cultural interaction between employees and addressing accommodation needs better. Some managers did not yet see the value and benefits of exploring diversity issues.

OUR SOLUTION CRC offered a one full-day of training to the senior leadership team, managers and other key personnel in leadership roles. It was determined that a great place to start was with this group of people as they made decisions on a daily basis that affect employees and the company.

The goal of the training was that participants would:

• understand the benefits of having a diverse workplace; • develop tools to deal with cultural differences; • and learn about the pivotal role that culture plays in the workplace and its many benefits when effectively managed.

THE RESULT The company revamped its orientation process and hired a retention specialist whose job involved diversity initiatives. The company also became aware that to truly achieve success in this area, the organization needed to understand the ongoing nature of this work. The HR manager was given additional responsibility and she believed the diversity and inclusion initiative helped to make that happen.

Let CRC Consulting be a part of your organizations’ success story!

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We are dedicated to both our clients and our community partners.

As a part of the Centre for Race and Culture, CRC Consulting Services not only contributes to the success of your organization but also contributes to the health of our communities.

A portion of proceeds generated through CRC Consulting Services benefits our community program-ming, supporting another dimen-sion to our work towards inclusion.

Our programs have worked to educate and empower youth and adults from throughout all of our diverse communities.

Our programs, generating social good, have included:

Aboriginal Attendance Circle– traditional approaches for truant youth Bamboo Shield Program– one-on-one life skills for at-risk youth Keshotu Leadership Academy– leadership through the arts for African-Canadian youth Oti Nikan Leadership Academy– leadership through the arts for Aboriginal youth Peace Ambassadors– peer-to-peer peace and conflict resolution education Migrant Routes– insight into the immigrant experience for adults March for Understanding– annual awareness campaign on discrimination

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Consulting for Social Good

“The Centre for Race and Culture has set standards and has established benchmarks in research and programming that has

inspired like-minded organizations to emulate in quality and longevity. They also continue to provide leadership in ground-

breaking research and programming that has benefited our whole community.”

-Lewis Cardinal, Community Leader

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INTENSIVE LEADERSHIP TRAINING DATE(S) & TIME COST* PAGE #

Cultural Crossroads Champions Oct 17, Oct 31 $600 OR 6 Workshop Series (ALL 4 Days) Nov 14, Nov 28 2012 $550 Members 9 AM– 4PM each day WEBINARS DATE(S) & TIME COST* PAGE #

Culturally Competent and October 12, 2012 $40 7 Effective Leaders in Diverse Workplaces 11 AM-12PM

Merry Christmas? Happy Holidays? November 30, 2012 $40 7 Eid Mubarak? Celebrating Holidays in a 11 AM-12PM Culturally Competent Organization

Barrier or Opportunity? February 21, 2013 $40 7 English as a Second Language 11 AM-12PM In the Workplace

Equity Based Policy and Practices— March 21, 2013 $40 7 Using What Works and Avoiding Backfires 11 AM-12PM

HALF-DAY WORKSHOPS DATE(S) & TIME COST* PAGE #

The Culturally Competent Workplace April 26, 2013 $120 OR 8 9 AM– 12PM $100 Members New Perspectives on Aboriginal Relations May 24, 2013 $120 OR 8 In the Workplace 9 AM– 12PM $100 Members Culture and Conflict– Transforming June 21, 2013 $120 OR 8 Conflict in the Workplace 9 AM– 12PM $100 Members

INSTRUCTOR BIOGRAPHIES 9-10

REGISTRATION 11

CONTACT INFORMATION 11 *Prices listed do no include GST.

2012-13 EDUCATION SCHEDULE

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CULTURAL CROSSROADS CHAMPIONS WORKSHOP SERIES

Dates: Wednesdays Bi-Weekly- Oct 17, Oct 31, Nov 14, Nov 28 (All four days) Time: 9am to 4pm on the scheduled day. Lunch is provided. Facilitator: Ricardo Carlos and Ian Mathieson Location: Canterra Suites, Training Room, 11010 Jasper Ave, Edmonton, AB Cost: $600+ GST, or $550 + GST for CRC Members We are pleased to offer this train-the-trainer course, designed for those who already have a foundation in cultural competency and would like the ability and tools to teach others within their organization how to build more inclusive, respectful, and equitable workplaces.

This 4-part course is especially recommended for educators, training coordinators, human resource professionals, and business owners.

DAY 1: Teaching your organization the impact of culture in the workplace

DAY 2: Tools and resources for race relations and human rights

DAY 3: Education framework for inclusive and participatory training

DAY 4: Creating change from within - put your knowledge to the test

During this four-day course you will:

Develop a strong understanding of cultural competency, both its theory and practice Build skills to apply culturally competent policy in an organizational and business context Learn how to create learning environments for adults that is cultural responsive and culturally safe Build your knowledge of Equity, human rights and diversity policy and legislation in Alberta and Canada Become a culturally competent human resources practitioner. Learn how to most effectively transfer you expertise about cultural competency in your own workplace and become a Cultural Crossroads Champion

Register online or download our printable registration form

INTENSIVE LEADERSHIP TRAINING

“ You carefully structured your workshop to assist us in improving our understanding of inclusiveness and provided us

with a roadmap of next steps for the continued learning and development of our staff.”

-Cultural Crossroads Champions Participant

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Culturally Competent and Effective Leaders In Diverse Workplaces

Date: Friday October 12, 2012 from 11AM-12PM MST

The reality of workplaces has changed dramatically in recent years and this requires re-sponsive leadership that recognizes the advantages and potential of cultural competency. To lead in this environment intercultural competency can no longer be about platitudes and potlucks – learn here what effective and authentic culturally competent leadership can look like.

WEBINARS– One Hour Sessions, Only $40

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Merry Christmas? Happy Holidays? Eid Mubarak? Celebrating Holidays in a Culturally Competent Organization

Date: Friday November 30, 2012 from 11AM-12PM MST

Is it OK to say “Merry Christmas” anymore? What is a truly inclusive organization to do when it comes to the many holidays that are celebrated by Canadians? Are we doomed to political correctness or is there a way to become more authentic in our workplace relationships?

Barrier or Opportunity? English as a Second Language in the Workplace

Date: Thursday February 21, 2013 from 11AM-12PM MST

The reality of workplaces has changed dramatically in recent years and this requires re-sponsive leadership that recognizes the advantages and potential of cultural competency. To lead in this environment intercultural competency can no longer be about platitudes and potlucks – learn here what effective and authentic culturally competent leadership

Equity Based Policy and Practices– Using What Works and Avoiding Backfires

Date: Thursday March 21, 2013 from 11AM-12PM MST

The reality of workplaces has changed dramatically in recent years and this requires re-sponsive leadership that recognizes the advantages and potential of cultural competency. To lead in this environment intercultural competency can no longer be about platitudes and potlucks – learn here what effective and authentic culturally competent leadership can look like.

Register online at www.cfrac.com

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The Culturally Competent Workplace

Date: Friday April 26, 2013 from 9AM-12PM Location: Canterra Suites, Training Room, 11010 Jasper Ave, Edmonton, AB Cost: $120 + GST or $100 + GST for CRC Members

The culturally competent workplace is an idea that is constantly touted as the solution to the changing demographics in our businesses and organizations, but what are some of the actual practices and ideas that create cultural competency? In this session we will introduce the basics of cultural competency and explore where you can start in creating workplaces that are responsive and respectful of cultural difference.

HALF-DAY WORKSHOPS

New Perspectives on Aboriginal Relations in the Workplace

Date: Friday May 24, 2013 from 9AM-12PM Location: Canterra Suites, Training Room, 11010 Jasper Ave, Edmonton, AB Cost: $120 + GST or $100 + GST for CRC Members

Much has been made of the growing influence and representation of Aboriginal workers in the Alberta labour market but what does this really mean for employers and for Aboriginal people? Perhaps it’s time to shift the focus of our conversation. In this session we explore this conversational game change and connect it to creating more effective relationships with Aboriginal employers, clients, constituents and customers.

Culture and Conflict– Transforming Conflict in the Workplace Using Cultural Competency

Date: Friday June 21, 2013 from 9AM-12PM Location: Canterra Suites, Training Room, 11010 Jasper Ave, Edmonton, AB Cost: $120 + GST or $100 + GST for CRC Members

Is culture the cause of conflict? Are we fated to experience a micro “clash of civilizations” as our workplaces become ever more diverse? How do we respond to conflict when culture is a factor. This introduction provides us with a unique lens to consider the challenges of culture and conflict in the workplace and transform these challenges into opportunities. Register online or using our printable registration form at www.cfrac.com

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Ricardo Carlos (BCom)

Ricardo is an immigrant from Mexico who has been living in Canada for over 10 years. He has held roles in management, business development and facilitation across various industries including tourism, international recruitment, hospitality, real estate, language and cultural diversity training. In his current role as Associate Director at the Centre for Race and Culture, he consults workplaces, schools and social services organizations in regards to cultural and racial diversity, equity and inclusion. Ricardo has given keynote and numerous presentations to employers in the private sector, unions, boards of education, law enforcement professionals, immigrant servicing agencies and municipalities in Western Canada. Before joining CRC, Ricardo was the Director of Business Development for the AMC Group of Companies, a private company based in Alberta, Canada; with subsidiaries in real estate, inter-national recruitment and green technology development. Prior to this, Ricardo was the Director of Berlitz Calgary, a worldwide leader in language and cultural training with locations in over 65 countries. During this time, he also served as the Chair of the Immigration sub-committee at the Calgary Chamber of Commerce. Ricardo graduated with a Bachelors of Commerce in Interna-tional Business from the University of Guadalajara in Mexico. His academic studies also include exchanges with the University of Duisburg in Germany and the University of Alberta. He is a certified Intercultural trainer and has two passports and three languages at his disposal.

Charlene Hay (MEd, BEd)

Charlene Hay is a former teacher who has lived and worked in Africa and an Aboriginal Commu-nity in northern Alberta. She has a Masters of Education in sociology and intercultural education. Charlene is currently the executive director of the Centre for Race and Culture, where she has worked since 1997.

The author of two teachers' resource booklets, Charlene has been involved in several research projects on race relations and is coordinat-ing work with Education school districts in the Edmonton area toward ways to ensure racial and cultural equity in schools. She currently works with two school districts in Edmonton toward systemic change regarding racial equity.

Charlene is the recipient of the Queen Elizabeth Jubilee Medal for community work and the Alberta Centennial Medal in recognition of outstanding service to the people and province of Alberta. Charlene is the Executive Director of the Centre for Race and Culture.

INSTRUCTOR BIOGRAPHIES

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Roxanne Felix-Mah (BSc., MSc.)

Roxanne is a professional with many years of experience in the government and non-profit sector. She is currently Youth Programs Manager at the Centre for Race and Culture. She has worked with the civic government, provincial government, and the Public Health Agency of Canada. She is also currently an Adjunct Faculty Member with the Centre for Health Promotion Studies, School of Public Health at the University of Alberta. Much of her work has focused specifically on look-ing at issues of equity and on how health and social systems can effectively serve marginalized populations.

Roxanne has served as Manager of Health and Community Initiatives at the Edmonton Mennonite Centre for Newcomers where she managed a number of different programs including a supported housing services program, mental health counseling and social work program and a school-based cultural broker program.

Ian Mathieson (MA)

Ian Mathieson currently serves as an education coordinator at the Centre for Race and Culture (CRC). Ian has extensive expertise as facilitator of cultural competency, peace-building, equity & inclusion and anti-racism training. He is experienced in catering training sessions to youth and adults audiences, including executive and senior leadership teams. He has carried out this work in Canada and abroad. Ian is well versed in techniques that use intercultural conflict transformation, intercultural communication, popular education and community dialogue.

He studied international peace and conflict in Costa Rica and focused his studies on systemic forms of conflict transformation and peace operations. He is currently finishing a second MA with Innsbruck University, Austria, in Peace, Development, Security and Conflict Transformation. Ian has training in Civil-Military Coordination with International Peace Support Missions and Human Rights work experience nationally and internationally.

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REGISTRATION

CONTACT INFORMATION

For more information about the Centre for Race and Culture, any of our programs, or registration, please contact:

Centre for Race and Culture Ricardo Carlos, Associate Director Email: rcarlos@cfrac.com Phone: 780-425-4644, ext 5 Website: www.cfrac.com

If you would like to register for any of our webinars or workshops, you can do so at our website, www.cfrac.com. We look forward to seeing you soon!

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