Centre for Shared Centre for Shared Services (CSS)Services (CSS)

Media Briefing

1 September 2005

OutlineOutline

The Plan for Shared Services

Why Shared Services?

How will CSS be formed?

Only public sector agencies on Central IT Systems

Shared Services in Civil ServiceShared Services in Civil Service

CSS A department under MOF

The Government will set up aCentre for Shared Services (CSS)

Ministries Departments Some Statutory Boards

HR and Finance Svcs

CSS brings together HR and Finance Processing Services

from public agencies

What is Shared Services?What is Shared Services? Bringing together common functions across agencies

into a separate organisation Share Resources and Skills

Strong focus on service excellence Service delivery become core business of Shared Services

Organisation Staff are trained to provide professional customer service

Transformation of business processes Continuous improvement by streamlining and use of technology Staff trained to improve processes and provide better services

Shared Services is not new…Shared Services is not new…

Shared Services in MINDEF Shared Services in MINDEF

D’eXecutive Services (DES)

A customer-centric entity that brings value and convenience

to customers

530 DES employees

Customers• 85,000 active

personnel• 300,000

NSmen• 65,000

employers for NS payment matters

Services • Pre-enlistees

Services• Employee Services• Client Services

Shared Services in MINDEF Shared Services in MINDEF

Cost Savings $2.9m in FY03

Better Services Happier Staff

• From ‘Back-room’ boys to ‘Front-line’ Troops

• Greater Job Satisfaction

• New Job Opportunities

OutlineOutline

The Plan for Shared Services

Why Shared Services?

How will CSS be formed?

Why Shared Services?Why Shared Services?

Share Resources• Share Expertise and Resources• Standardise processes

Professional Corporate Services• Shift backroom functions to frontline• Customer-oriented corporate services• Streamlined Processes

For Public Agencies:

Why Shared Services?Why Shared Services?

Better development for Corporate staff

• More focus on developing Corporate staff• Staff move from back-room support to front-

line specialist• Become a professional in providing excellent

HR and Finance services• More opportunities to apply skills to larger

group of agencies

For Public Officers:

OutlineOutline

The Plan for Shared Services

Why Shared Services?

How will CSS be formed?

What Services will CSS provide?What Services will CSS provide?Employee Services Appointment administration Superannuation administration Training administration Compensation and Benefits administration Payroll and Claims administration

Finance Services Accounts Receivable Accounts Payable General ledger maintenance Fixed asset accounting

How will CSS be formed?How will CSS be formed?

CSS will start delivering services to Phase 1 agencies from 1 April 06

Phase 1 agencies account for about 85% of the employees in the

civil service.

MEWRMND MOEMOHMOMPSD

MOF & DeptsMOF-HQ

AGDSingapore Customs

MHA & DeptsMHA-HQ

CNBICA

PrisonsSCDFSPF

NEASEAB

2 Phases:Phase 1 – 17 Agencies

How will CSS be formed?How will CSS be formed?

CSS will start delivering services to Phase 2 agencies from 1 April 07

Treatment of Staff is the SAME in Phase 1 and Phase 2

MCYSMFAMICA

MinLawMOTMTI

PMO

Agencies to be invited to join in Phase 2AGCAGO

Cabinet OfficeIstana

ParliamentSubordinate Courts

Supreme Court

CPIB DOSELDIPTOLAB

What happens after CSS is formed?What happens after CSS is formed?

Service Transition

StabiliseStreamline & Standardise

Value-Add SvcsImprove Quality

Costs

Svc Quality & Value

Ensure public agencies’ needs are met

Streamline and standardise processes

Provide Value-Added Svcs that enhances

public agencies’ ability to deliver their

missions

Short Term Medium Term Long Term

2 to 3 years 2 to 3 yearsApr 06

What does CSS mean for staff?What does CSS mean for staff?All staff currently doing work moving to CSS will be

invited to join MOF-CSS

The staff transfer treatment for both Phase 1 and Phase 2 staff is the same.

About 300 to 400 officers involved in Phase 1

1 April 06 1 April 07

Phase 1 Staff join CSS

Phase 2 Staff join CSS

Joining CSS Joining CSS

Ministries

Statutory Boards

Civil servants from ministries will transfer to MOF CSS

Remain as civil servants Same scheme of service and salary Same terms and conditions of employment

Statutory Board employees will become civil servants

Comparable Civil Service terms and conditions of service

CSS

All officers are invited to join All officers are invited to join CSS:CSS:CSS Officers can look forward to:

Recognition as a valued front-line service provider Becoming a professional in delivering HR and

Finance services Picking up marketable skills as a HR and Finance

Specialist through: Greater public sector knowledge and experience with variety

of agencies

In-depth training in area of expertise (e.g. HR and Finance specialist)

More opportunities for career progression

Thank YouThank You