Centre for technical support (C t s)

8/7/2019 Centre for technical support (C t s)

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MANAGEMENTINFORMATION SYSTEM :

DETAILED STUDY & ANALYSIS


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CENTRE FOR TECHNICAL

SUPPORT (C T S)

VIT UNIVERSITY

Management Information System- Analysis &Implementation


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An Introduction to the Computer

Network at VIT University

VIT University Vellore campus boasts of one of the

best computing networks in India.

Its Infrastructure includes 84 servers 223

workstation,4124 desktop(Intel and AMD),298

printers and over 1305 laptops (Dell, HP, IBM and

Lenovo).


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CTS-Centre for Technical Support

The VIT University computer network is managed,

and actively supported by centre for technical

support.

It has strength of 30 highly qualified and

experienced technicians.

It is responsible for maintaining and administrating

university website and mail servers. CTS provide technical support to schools and to a

number of research groups within the schools.


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Some Pictures of the System


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DOMAINS OF CTS

Centre for technical support

Management Information Systems

Finance HR Purchase Admission Laboratory Hostel Library


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ERP in VIT University

The only ERP that is being used by VIT

is Peoplesoft by Oracle database.

Earlier it was developed by TCS and then the

project was taken by U.S .Technologies which tookthen 2 years to develop it.

This software failed in VIT due to the frequentchanges in the need of the customers(administrative

section,faculties,students). At present HR is the only department which still

follows certain aspects of Peoplesoft.


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FUNCTIONS OF CTS

CENTRE FOR TECHNICAL SUPPORT

HARDWARE

SUPPORT

NETWORK

SUPPORT

ERP AND

SOFTWARE

SUPPORT

INTERNET INTRANETDEPARTMENTAL

WORKS


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Technical Details

Ultra High speed fiber optic backbone for

networking across the campus.

CISCO 4506 coreswitch,CISCO 3560G and CISCO

2960G switches are used at distribution and access

layer.

Blade server consisting of seven xenon servers from

IBM with 1TB of fastT600 storage,IBMp5 with AIXOS,SUN Servers, Sun Fire4100,Sun FireV20Z,Sun

Fire240 & Sun W110Z Workstations.


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Technical Details

VIT University has WatchGuard peak 8000,1000

series Firewall and Lomport WSA650 for internet

security.

TREND MICRO Office scan provides Desktop

antivirus solutions and two storage

boxes(NAS3700,EXN2000)with a capacity of 2TB

each to meet the storage requirements of all users.


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Special software used in VIT

Visual Studio

Visual Spice

SPSS English Mastery

MATLAB

DS Visualizer Pro

DS Accord for Excel

IDEAS Intelligence


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The INTRANET @ VIT

VIT University houses about 17,000 students, which

is a small township in itself.

Management Information Systems are required to

handle the enormous data processing activities.

The INTRANET facility is a privately owned network

127 Mbps leased line from multiple service provide,

which connects each department, students, facultyand the entire workforce.

It is a network through which the ERP software:

Peoplesoft is working.


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Login screen of the ERP(Peoplesoft)

The Peoplesoft is an Oracle based Enterprise

Resource Planning software.

The entire set of users at the university are assigned

a unique User id and password to access the data

present in the data base.

The Content Delivery Network is used to access the

websites.


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Home Screen

The home screen shows the various functions and

options for the system user.

Some of the functions are HR, Administration,

Finance, Library management system, Academics &

purchase.

The user can work on various tasks using this

software which is linked to all the departments,where data needed is maintained in a multi layered

and fail proof database with a backup database.


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Currently VIT University is operating the Self Servicefunction, while the others like Manager Servicefunctions, HRMS, Work list tools are yet to be

developed and implemented. After the inability of the original ERP software:

Peoplesoft to familiarize the users to it, there havebeen many lapses in the procedures of the various

departments. A full scale implementation would lead to more

efficient work environment and productive results forthe University.


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Performance Management

This function gives the user to maintain a record of

the past, present & pending performance related

data.

Some of the data that is used are personal

performance data, appraisal, evaluation and other

employees performance appraisal, evaluation.


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Learning & Development

In the Human Resource function there are many tasks

like application for training by the HR department,

pay roll & compensation, training feedback, current

status of the training program & summary.

The HR department is the first one to implement

and use the ERP software for their tasks which are

done with greater effectiveness and manageable

costs.


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RECOMMENDATIONS & SUGGESTIONS

Our team has successfully completed the analysis ofthe Management Information System at VITUniversity.

The original ERP software implemented at thecampus was a failure, as there was a mismatch inthe needs of the users and the services offered bythe designers.

The software was designed by very successfulcompanies, but could not be implemented throughthe various departments.


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Continued

Departments like the Purchase, Finance etc are currentlynot using the software. Thus there has been nouniformity in the format of their operations.

Lack of proper post installation and implementationtraining has lead to a lack user knowledge and thusfailure to use the software.

The people using the software are basically ofdifferent backgrounds thus the Peoplesoft softwareimplemented was a general purpose one which did nothave any room for customization as required by thedifferent department users.


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Continued

Thus after visiting the various departments, therewas a clear picture of the past, present condition ofthe Information System in place.

In order to be competitive, the university needs toimplement a complete new ERP system which isspecifically designed to suit the changing needs ofthe users.

Thus our team has studied the various optionsavailable for the University to successfullyimplement it which are mentioned below.


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Continued

There was an evaluation conducted on several Soft waresavailable. The most impressive one is the EducationalInstitutes Management System(EIMS) designed by REDOXTechnologies Ltd.

Some of the beneficial and most suited features of thesoftware are the modules which make it the best choice are:

Students Enquiry

Registration

Transport Facilities

Admission

Fee Collection

Student & Faculty Attendance


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Security

Payroll management, Compensation

HR, Finance, Purchase, Administration, Library &

Hostel Management systems have a high degree ofcustomization to suit the users need and skill.

Each of these functions are categorized intoindividual domains which are very easy to adapt to.

The old and experienced staff can easily adjustthemselves to this new software, which would beshift from paper work to computerization.


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REDOX ERP Software


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Brief information about the software

An integrated solution for complete computerizationfor educational institutions, build on the mostfuturistic and highly sophisticated Java"

environment, denoted as E I M STM - EducationalInstitutes Management System. The solution hasbeen implemented in many prominent and reputededucational institutions of all levels from multi-branch Nursery Schools, Graded Schools toColleges & Universities of the country


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Additional Features

SMS Plug in

SMS (Short Message Service) based interactive

system is a One/ two way information broadcasting

tool to provide Institute/ Organization relatedinformation to the students/ parents/ visitors /

Customers on their Mobile Phones using SMS

facility. SMS tool is very interactive and robust

system to get information on the mobile phone as

and when required. The system can be customized

in line with specific needs.


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Dynamic Web Portal Plug in

Static SectionAll of our designs are elegantly and individually co-ordinated precisely so that the user does not lose site of the

most important part of your services. We offer Flash Design,which provides animation and sound, and HTML Design. Bothvariants of Flash and HTML Design can of course becombined.To all Internet visitors, their first impression of anOrganisation is its Web site, the presentation, ease of useand performance. Slow response time resulting from toomany/large graphics objects, or missing contents such asbroken links and missing images, can turn away potentialVisitors.


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Interactive Section

This section is known as Dynamic Section for a

static HTML "container"/ page connected with

database situated at the host sever. A dynamicwebsite is a web site in which information is

updated on a regular basis via associated

database. The user can retrieve and submit any

type information from and to the Web site.Featured modules in Interactive Section


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Smart Card Plug-in

A Smart Card (Radio Frequency Identification) atype of chip card is a plastic card embedded with

a computer chip that stores and transacts data.Smart cards greatly improve the convenience andsecurity of any transaction as they provide tamper-proof storage of user and account identity. They

protect against a full range of security threats, fromcareless storage of user passwords to sophisticatedsystem hacks. Multifunction Smart cards can alsoserve as network system access and User accountaccess card.


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IVRS Plug-in

Interactive Voice Response (IVR) is a software

application that accepts a combination of voice

telephone input and touch-tone keypad selectionand provides appropriate responses in the form of

voice, fax, callback, e-mail and perhaps other

media. IVR is usually part of a larger application

that includes database access.


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Conclusion

The study of the Information System at VIT

University indicates that the ERP software

implementation has not been successful till date.

There is an immediate need for a revamp in theInformation System to support the Universities vast

variety of work.

Training and familiarization of the software is amust for any system to function effectively at

manageable costs.


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Team Members & Key Contributors

Vijay Anand ( 10MBA0112 )

Akash Patil ( 10MBA0116 )

Piyush Mishra ( 10MBA0089 )

Navneet Kumar ( 10MBA0086 )

Shikha Sinha ( 10MBA0104 )

Vinoth Kumar ( 10MBA0113 )

Priti Ranjan (

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Centre for technical support (C t s)

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