RAISE To provide access for rural youths to undergo specific skills training To increase supply of skilled workforce to the industry To reduce unemployment rate OBJECTIVE Youths aged 16 – 25 years old from rural areas Able to read and write TARGET GROUP CONTACT Nurjihan : 017 - 2631 057 Amira : 011 - 2881 5426 MALAYSIAN EXPORT ACADEMY SDN BHD No. 86, Jalan BP 7/8, BP New Town, Bandar Bukit Puchong, 47120 Puchong, Selangor Darul Ehsan, Tel: 03 – 8066 3107 | Fax: 03 - 8066 6152 Email: [email protected]/[email protected]/ [email protected]WE WILL PROVIDE: WE WILL PROVIDE: TRANSPORTATION ACCOMMODATION ALLOWANCE TRAINING COURSE Introduction to Food & Beverage Service Hygiene Restaurant Menu Beverage & Tobacco Type of Service & Service Sequence Food & Beverage Control & Selling Techniques Market & Trends Understand Risks and Preventive Measures TRAINING OUTLINE CERTIFICATE II IN FOOD & BEVERAGE SERVICE Full time basis (11 days : 9am – 5pm) 2 weeks course TRAINING DURATION TQV UK ASCAB Level 2 (ISO certified competency certificate) by Riverbank Academy Sdn Bhd CERTIFICATION Programme FUlly FUNDED BY HRDF HRDF RAISE program focuses on training rural youths to meet needs of the Association of Employers / Employer registered under HRDF or industries covered under HRDF and in return secure employment upon completion of training. RAISE program focuses on training rural youths to meet needs of the Association of Employers / Employer registered under HRDF or industries covered under HRDF and in return secure employment upon completion of training. 791613-A ACADEMY 791613-A ACADEMY
Transcript
RAISE
To provide access for rural youths to undergo specific skills trainingTo increase supply of skilled workforce to the industryTo reduce unemployment rate
OBJECTIVE
Youths aged 16 – 25 years old from rural areasAble to read and write
TARGET GROUP
CONTACT
Nurjihan : 017 - 2631 057Amira : 011 - 2881 5426
MALAYSIAN EXPORT ACADEMY SDN BHDNo. 86, Jalan BP 7/8, BP New Town, Bandar Bukit Puchong,47120 Puchong, Selangor Darul Ehsan,Tel: 03 – 8066 3107 | Fax: 03 - 8066 6152Email: [email protected]/[email protected]/[email protected]
WE WILL PROVIDE:WE WILL PROVIDE:
TRANSPORTATIONACCOMMODATIONALLOWANCE
TRAINING COURSE
Introduction to Food & Beverage ServiceHygieneRestaurant MenuBeverage & TobaccoType of Service & Service SequenceFood & Beverage Control & Selling TechniquesMarket & Trends Understand Risks and Preventive Measures
TRAINING OUTLINECERTIFICATE II IN FOOD & BEVERAGE SERVICE
Full time basis (11 days : 9am – 5pm) 2 weeks course
TRAINING DURATION
TQV UK ASCAB Level 2 (ISO certified competency certificate) by Riverbank Academy Sdn Bhd
CERTIFICATION
ProgrammeFUlly FUNDED
BY
HRDFHRDF
RAISE program focuses on training rural youths to meet needs of the Association of Employers / Employer registered under HRDF or industries covered under HRDF and in return secure employment upon completion of training.
RAISE program focuses on training rural youths to meet needs of the Association of Employers / Employer registered under HRDF or industries covered under HRDF and in return secure employment upon completion of training.
79 16 1 3 -A
A C A D E M Y
79 16 1 3 -A
A C A D E M Y
Overview of tourism industryF&B service organization system and career pathInterdepartmental relationshipTypes and functions of a restaurantGood personal hygiene and appearanceAbility to follow instructionsWhat is courtesy and types of communicationSpecial guest needs and requestHandling guest complaints
Introduction to Food & Beverage Service
Personal & restaurant hygiene principles and practicesDress code for staffReporting procedure (Ex: Illness & Injuries) Cleaning types & products usedRecognition of different types of equipmentCleaning methods and their usesLinen types & functionFurniture types & functionIntroduction to bar equipment, characteristics, distinctiveness and handling and cleaning
Hygiene
Room service procedurePlated service & procedureBuffet serviceSilver & procedureMise en scene & Mise en place and its importancePayment procedureGuest departure procedure
Types of Service & Service Sequence
Recognition of various menu and the importance
Restaurant Menu
Recognition of different types of beverage & service methodsRecognition of different types of tobacco & service standards of cigarette
Beverage & Tobacco
Various marketing and promotional methods and tools used in F&B service
Market & Trends
Different risks involved in restaurant, dining and public areaFirst aidRestaurant hazardsSafety measures and prevention
Understand Risks & Preventive Measure
Cost control procedureUpselling and suggestive selling procedureClient characteristics and responding appropriately
Food & Beverage Control & Selling Techniques
CERTIFICATE II IN FOOD & BEVERAGE SERVICE WORKSHOP
CERTIFICATE II IN FOOD & BEVERAGE SERVICE WORKSHOP
Malaysian Export Academy
Overall Objective :This program will ensure participants are able to explain the tourism, hospitality, food and beverage industry with exposure to customer service. Relevant topics will be taught such as hygiene, selling procedures and risks that exist in the business.
Overall Objective :This program will ensure participants are able to explain the tourism, hospitality, food and beverage industry with exposure to customer service. Relevant topics will be taught such as hygiene, selling procedures and risks that exist in the business.
Certification : TQV UK ASCAB Level 2 (ISO certified competency certificate) by Riverbank Academy Sdn BhdCertification : TQV UK ASCAB Level 2 (ISO certified competency certificate) by Riverbank Academy Sdn Bhd
Date : TBC | Duration : 11 Days : 9am – 5pm (lunch break 1 hour) | Medium of Instruction : Bilingual Venue : Malaysian Export Academy Sdn Bhd : No. 86, Jalan BP 7/8, BP New Town, Bandar Bukit Puchong, 47120 Puchong, Selangor
Date : TBC | Duration : 11 Days : 9am – 5pm (lunch break 1 hour) | Medium of Instruction : Bilingual Venue : Malaysian Export Academy Sdn Bhd : No. 86, Jalan BP 7/8, BP New Town, Bandar Bukit Puchong, 47120 Puchong, Selangor
