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Certificate IV in Frontline Management BSB40812 · Certificate IV in Frontline...

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Certificate IV in Frontline ManagementBSB40812 About the Course This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. What you will learn Improved communication skills Appropriate WH & S practices and guidelines Writing a range of complex documentation and communications Ways of being a proactive team member Environmentally sustainable work practices Organising and coordinating skills Suggesting improvements to support the development of improved work practices and team effectiveness Improved customer service strategies and understanding customer needs Use of reporting financial activity Career Opportunities Coordinator Leading Hand Supervisor Team Leader Enquiries Training Support Officer Phone: 02 4940 8422 Email - [email protected] Website - www.yarnteencollege.com.au Course Details Dates - TBA Start Time - 9:00am Finish Time - 4:00pm Morning Tea Break - 10:30am Afternoon Tea Break - 2:30pm Venue - Yarnteen College Level 1, 840 Hunter Street Newcastle West 2302 Cost - FREE for Aboriginal clients
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Page 1: Certificate IV in Frontline Management BSB40812 · Certificate IV in Frontline Management—BSB40812 About the Course This qualification reflects the role of individuals who take

Certificate IV in Frontline Management—BSB40812

About the Course

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

What you will learn

Improved communication skills Appropriate WH & S practices and guidelines Writing a range of complex documentation and

communications Ways of being a proactive team member Environmentally sustainable work practices Organising and coordinating skills Suggesting improvements to support the development

of improved work practices and team effectiveness Improved customer service strategies and

understanding customer needs Use of reporting financial activity

Career Opportunities

Coordinator Leading Hand Supervisor Team Leader

Enquiries

Training Support Officer

Phone: 02 4940 8422

Email - [email protected]

Website - www.yarnteencollege.com.au

Course Details

Dates - TBA

Start Time - 9:00am

Finish Time - 4:00pm

Morning Tea Break - 10:30am

Afternoon Tea Break - 2:30pm

Venue - Yarnteen College

Level 1, 840 Hunter

Street

Newcastle West 2302

Cost - FREE for Aboriginal clients

Page 2: Certificate IV in Frontline Management BSB40812 · Certificate IV in Frontline Management—BSB40812 About the Course This qualification reflects the role of individuals who take

Course Units

Core Unit

(4 Core Units)

BSBWHS401A Implement and monitor WHS policies,

procedures and programs to meet legislative requirements

This unit describes the performance outcomes, skills and knowledge

required to understand work health and safety (WHS) Acts, regulations

and codes of practice, and to contribute to actions to achieve

compliance with WHS legislation in the workplace.

BSBWOR402A Promote team effectiveness

This unit describes the performance outcomes, skills and knowledge

required to promote teamwork. It involves developing team plans to

meet expected outcomes, leading the work team, and proactively

working with the management of the organisation.

BSBMGT401A Show leadership in the workplace

This unit describes the performance outcomes, skills and knowledge

required to work with teams and individuals, their standard of conduct

and the initiative they take in influencing others. At this level, work will

normally be carried out within routine and non routine methods and

procedures which require the exercise of some discretion and

judgement.

BSBMGT402A Implement operational plan This unit describes the performance outcomes, skills and knowledge

required to implement the operational plan by monitoring and adjusting

operational performance, producing short term plans for the

department/section, planning and acquiring resources and providing

reports on performance as required.

Elective Units

(6 Elective Units)

BSBADM405B Organise meetings

This unit describes the performance outcomes, skills and knowledge

required to organise meetings including making arrangements, liaising

with participants, and developing and distributing meeting related

documentation.

BSBCMM401A Make a presentation

This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.

BSBRES401A Analyse and present research information

This unit describes the performance outcomes, skills and knowledge

required to gather, organise and present workplace information using

available systems.

BSBSMB402A Plan small business finances

This unit describes the performance outcomes, skills and knowledge

required to develop a financial plan to support business viability.

BSBWOR401A Establish effective workplace relationships

This unit describes the performance outcomes, skills and knowledge

required to collect, analyse and communicate information and to use

that information to develop and maintain effective working relationships

and networks, with particular regard to communication and

representation.

BSBPMG522A Undertake project work

This unit describes the performance outcomes, skills and knowledge

required to undertake a straightforward project or a section of a larger

project. This unit addresses the management of projects, including

developing a project plan, administering and monitoring the project,

finalising the project, and reviewing the project to identify lessons

learned for application to future projects

For more information on any of our courses visit www.yarnteencollege.com.au or call 02 4940 8422


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