Certification Program Guide 2262008v05

8/8/2019 Certification Program Guide 2262008v05

1/42

BlackBerry Certification Program Guide


2/42

2 2008 Research In Motion Limited [email protected]

5/6/08 Version 0.5

Template version 0.1

2008 Research In Motion Limited. All Rights Reserved. TheBlackBerry and RIM families of related marks, images and symbols arethe exclusive properties of Research In Motion Limited. RIM, ResearchIn Motion, Always On, Always Connected, the envelope in motionsymbol and BlackBerry are registered with the U.S. Patent and

Trademark Office and may be pending or registered in other countries.

The following trademarks may be referenced in this document and anyuse of such marks by Research In Motion is under license. Microsoft iseither a registered trademark or trademark of Microsoft Corporation inthe United States and/or other countries. IBM, Lotus, Domino andNovell and GroupWise are either registered trademarks or trademarksof Novell, Inc. in the United States and other countries. All other brands,product names, company names, trademarks and service marks are theproperties of their respective owners.

The BlackBerry device and/or associated software are protected by

copyright, international treaties and various patents, including one ormore of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents areregistered or pending in various countries around the world. Visitwww.rim.com/patents.shtml for a listing of RIM (as hereinafterdefined) patents.

This document is provided as is and Research In Motion Limited andits affiliated companies (RIM) assume no responsibility for anytypographical, technical or other inaccuracies in this document. In orderto protect RIM proprietary and confidential information and/or tradesecrets, this document may describe some aspects of RIM technology in

generalized terms. RIM reserves the right to periodically changeinformation that is contained in this document; however, RIM makes nocommitment to provide any such changes, updates, enhancements orother additions to this document to you in a timely manner or at all. RIMMAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS ORCOVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDINGWITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIESOR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE,OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCEOF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF

ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITHYOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITSRESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES ORCONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGESWHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL,SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY ORINDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE
http://www.rim.com/patents.shtmlhttp://www.rim.com/patents.shtml


3/42

[email protected] 2008 Research In Motion Limited 3

Version 0.5 5/6/08


POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUTLIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOSTDATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR AFAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third party sources ofinformation, hardware or software, products or services and/or thirdparty web sites (collectively the Third-Party Information). RIM doesnot control, and is not responsible for, any Third-Party Information,including, without limitation the content, accuracy, copyrightcompliance, compatibility, performance, trustworthiness, legality,decency, links, or any other aspect of Third-Party Information. Theinclusion of Third-Party Information in this document does not implyendorsement by RIM of the Third Party Information or the third party inany way. Installation and use of Third Party Information with RIM'sproducts and services may require one or more patent, trademark orcopyright licenses in order to avoid infringement of the intellectual

property rights of others. Any dealings with Third Party Information,including, without limitation, compliance with applicable licenses andterms and conditions, are solely between you and the third party. Youare solely responsible for determining whether such third party licensesare required and are responsible for acquiring any such licenses relatingto Third Party Information. To the extent that such intellectual propertylicenses may be required, RIM expressly recommends that you do notinstall or use Third Party Information until all such applicable licenseshave been acquired by you or on your behalf. Your use of Third PartyInformation shall be governed by and subject to you agreeing to theterms of the Third Party Information licenses. The use or installation ofany such Third Party Information may not be compatible or may conflict

with other information. Any Third Party Information that is providedwith RIM's products and services is provided as is. RIM makes norepresentation, warranty or guarantee whatsoever in relation to theThird Party Information and RIM assumes no liability whatsoever inrelation to the Third Party Information even if RIM has been advised ofthe possibility of such damages or can anticipate such damages.

Certain features outlined in this document require a minimum versionof BlackBerry Enterprise Server software, BlackBerry Desktop Software,BlackBerry Device Software and/or additional RIM and/or BlackBerrysoftware and may require additional development for access to

corporate applications.


4/42


5/6/08 Version 0.5


Revision history

Document

version Date Updated by Description of revision

0.1 May 4, 2007 BlackBerry

Certification Program

team

Initial creation of

document

0.2 June 6, 2007 BlackBerry


team

Updates made to content

to reflect changes in

program

0.3 July 7, 2007 BlackBerry


team

Moved into new template

0.4 July 24, 2007 BlackBerry


team

Updates

0.5 May 6, 2008 BlackBerry


team

Add Candidate Agreement


5/42

[email protected] 2008 Research In Motion Limited 5

Version 0.5 5/6/08


About this guide

The guide contains policies and procedures for candidates interested inpursuing BlackBerry certification. For the most up-to-date

information, please refer to www.blackberry.com/go/certification oremail questions to [email protected].


6/42


5/6/08 Version 0.5



7/42

Contents

2008 Research In Motion Limited 7

Version 0.5 5/6/08


Contents

About this guide ........................................................................................ 5

BlackBerry Certification Program Guide ...............................................9

What is the BlackBerry Certification Program? ...................................10Overview of the BlackBerry Certification Program ..................................... 10

What does BlackBerry certification mean to me?................................12

Preparing for an exam .............................................................................13How do I prepare? ............................................................................................. 13

How do I get training?...................................................................................... 13

How do I register for a BlackBerry certification exam?............................... 13

Writing a BlackBerry certification exam ........................................................ 14

Obtaining your BlackBerry certification exam results................................. 16

What to expect while writing a BlackBerry certification exam ......... 17

What to expect if you pass a BlackBerry certification exam....................... 18

Exam Retake Policy ................................................................................. 19Why is there a retake policy?........................................................................... 19

Beta exams ...............................................................................................20

Violating test center rules.......................................................................21

After the exam ......................................................................................... 22Exam retirement vs. exam expiry ....................................................................22

Exam development process ................................................................... 24Job task analysis................................................................................................24

Exam definition document ...............................................................................24

Exam blueprint...................................................................................................24

Item writing workshop......................................................................................24

Beta exam ...........................................................................................................25

Beta analysis .....................................................................................................25

Final exam .........................................................................................................25

Exam Overviews.......................................................................................26BlackBerry Certified Support Specialist........................................................ 26

BlackBerry Certified Server Support Specialist ........................................... 26

BlackBerry Certified System Administrator .................................................27

BlackBerry Certified Solution Designer .........................................................27

Candidate BlackBerry Certification Agreement.................................29Purpose .............................................................................................................. 30

Definitions ......................................................................................................... 30

Technical Certifications:................................................................................... 31

BlackBerry Expert Credentials:........................................................................ 31

Organizational Certifications: ......................................................................... 31


8/42

Contents

8 2008 Research In Motion Limited

5/6/08 Version 0.5


Term and Termination.......................................................................................33

Certification ...................................................................................................... 34

Maintaining Certification................................................................................ 34

Certification Courses ........................................................................................35

Fees......................................................................................................................35

Rights Granted...................................................................................................35Conditions of Rights Granted to You ............................................................ 36

Privacy Policy .................................................................................................... 36

Business Conduct ............................................................................................. 38

RIM's Liability.................................................................................................... 38

Your Liability ..................................................................................................... 39

RIM's Representations and Warranties......................................................... 39

Your Representations and Warranties .......................................................... 40

Agreement Modifications................................................................................ 40

General Provisions ........................................................................................... 40

Confidentiality ...................................................................................................42

Eligibility.............................................................................................................42


9/42

BlackBerry Certification ProgramGuideResearch In Motion (RIM) is a leading designer, manufacturer and marketer of innovativewireless solutions for the worldwide mobile communications market.

Through the development of integrated hardware, software and services that supportmultiple wireless network standards, RIM provides platforms and solutions for seamlessaccess to time-sensitive information including email, phone, text messaging (Short MessageService (SMS) and Multimedia Messaging Service (MMS)), Internet and intranet-basedapplications.

RIM was founded in 1984. Based in Waterloo, Ontario, RIM has offices in North America,

Europe and Asia Pacific.

For more information visit www.rim.com

Note

This document is updated regularly. For the most

up-to-date version of this document, refer towww.blackberry.com/go/certification.
http://www.rim.com/http://www.rim.com/


10/42


10 2008 Research In Motion Limited Version 0.5

[email protected] 5/6/08


What is the BlackBerry CertificationProgram?

The BlackBerry Certification Program is an industry standard inexcellence that will validate your level of skill and knowledge of specificBlackBerry products and services. BlackBerry certification will help toset you apart in the competitive world of mobile devices andapplications.

Overview of the BlackBerry Certification ProgramThe BlackBerry Certification Program is designed to enhance yourprofessional credibility by providing quantifiable proof of skills andknowledge.

The BlackBerry Certification Program exams are role-based and focus onthe practical application of knowledge of BlackBerry solutions requiredby specific roles. These roles align with the stages in the deployment ofBlackBerry solutions. Initially, BlackBerry certification will be availablefor the following roles:

BlackBerry Certified Support Specialist

BlackBerry Certified Server Support Specialist

BlackBerry Certified System Administrator

BlackBerry Certified Solution Designer

BlackBerry Certified Support SpecialistThis certification stream is designed to validate the skills and knowledgeof technical professionals working in contact centers that providesupport for BlackBerry devices in BlackBerry Enterprise Server orBlackBerry Internet Service environments.

BlackBerry Certified Support Specialist candidates will be required topass an exam related to supporting BlackBerry devices in a BlackBerryInternet Service or BlackBerry Enterprise Server environment.

Candidates that successfully complete this certification will obtain aBlackBerry Certified Support Specialist designation.


11/42


Version 0.5 2008 Research In Motion Limited 11

5/6/08 [email protected]


BlackBerry Certified Server Support SpecialistThis certification stream is designed to validate the skills and knowledgeof technical professionals that work in contact centers providing supportfor BlackBerry devices and the BlackBerry Enterprise Server.

BlackBerry Certified Server Support Specialist candidates will berequired to successfully complete both the BlackBerry Certified SupportSpecialist exam and an exam related to supporting BlackBerry devices ina BlackBerry Enterprise Server environment.

Candidates that successfully complete this certification will obtain aBlackBerry Certified Server Support Specialist designation.

BlackBerry Certified System AdministratorThis certification role is designed to validate the skills and knowledge oftechnical professionals that install, configure, and manage the

BlackBerry Enterprise Server in large organizations.

Candidates will be required to pass an exam related to the BlackBerryEnterprise Sever.

Candidates that successfully complete this certification will obtain aBlackBerry Certified System Administrator designation.

BlackBerry Certified Solution DesignerThis certification role is designed to validate the skills and knowledge oftechnical professionals that provide pre- and post-sales technical

consulting services to BlackBerry Enterprise Solution customers.

Candidates will be required to pass two exams

An exam related to the BlackBerry Enterprise Server

An exam related to designing and deploying the BlackBerryEnterprise Solution

Candidates that successfully complete this certification will obtain aBlackBerry Certified Solution Designer designation.

General questions about the BlackBerry Certification Program can bedirected to [email protected]
mailto:[email protected]:[email protected]


12/42





What does BlackBerry certification mean tome?

A candidate who has passed a BlackBerry certification exam for one ormore roles in the BlackBerry Certification Program has demonstratedproficiency with one or more BlackBerry products or solutions. Toreceive accreditation in the BlackBerry Certification Program, you mustpass one or more product-related, task-oriented proficiency exams.

BlackBerry certification provides the following benefits to individuals:

Immediate and quantifiable proof of skills and knowledgeimplementing and supporting BlackBerry solutions

Can be used as part of a supplementary performance and/orpromotional program

Increased productivity and efficiency

Advancement of skills and knowledge for those in the field


13/42





Preparing for an exam

How do I prepare?

Successful completion of a BlackBerry certification exam will requireboth experience with the product and knowledge of the informationreferenced in the exam guide and the exam blueprint for eachcertification.

As new exams become available, updated exam guides and examblueprints can be found at www.blackberry.com/go/certification.

The following BlackBerry Training resources may be available to helpyou prepare for BlackBerry certification exams:

BlackBerry instructor-led training (ILT)

BlackBerry web-based training (WBT)

Tutorials and resources from www.blackberry.com

How do I get training?The following resources will provide information on how you canregister for BlackBerry Training courses.

Contact Education Services at [email protected]

Review information available at www.blackberry.com/go/training

How do I register for a BlackBerry certificationexam?

1. Visit www.blackberry.com/go/certification and research theBlackBerry certification stream that you are interested in.

a. Read this BlackBerry Certification Program Guide

b. Read the exam guide for the BlackBerry certificationexam you are interested in

2. Once you have chosen the appropriate BlackBerry

certification stream, click the Register Now button.3. You will be directed away from the www.blackberry.com

website to the website for a third party test service provider.

4. Using the test service providers website you can select a dateand time to write your BlackBerry certification exam. (You
http://www.blackberry.com/mailto:[email protected]://www.blackberry.com/go/traininghttp://www.blackberry.com/go/traininghttp://www.blackberry.com/go/traininghttp://www.blackberry.com/go/trainingmailto:[email protected]://www.blackberry.com/


14/42





may also register over the phone or in person at a test serviceproviders location)

Writing a BlackBerry certification exam1. You should arrive at the testing center at the scheduled time

or earlier, as recommended, if you do not have a BlackBerryID. You will be required to provide 2 pieces of identification(ID). At least one should be a valid photo ID.

2. You will be asked to register with the test service provider (ifnot already done) and you will receive a candidate ID from

the test service provider. You will also get a uniqueBlackBerry ID. As part of the registration process you willneed to read and, if you agree, sign the Candidate RulesAgreement.

3. You will be asked to store any personal items in a designatedsecure area outside of the testing room.

4. You will take the BlackBerry certification exam.

The primary ID must have a permanently affixed

photograph and a signature and must be valid (not

expired). An ID must be an original document and

not a photocopy or a fax.

A primary ID must have a permanently affixed

photo of the candidate, along with the

candidates signature.

A secondary ID must have the candidates

signature.

Identification is considered to be valid (non-expired)

as long as it does not have an expiration date that

has passed.

For a list of valid photo ID cards, please refer to

Valid photo IDs on page 15.

A BlackBerry ID will be assigned to you the first time

that you complete a BlackBerry certification exam.

The BlackBerry ID will be used by BlackBerry

Certification Program administrators.

Note


15/42





5. Once you complete the BlackBerry certification exam youwill immediately be given a score report letting you know ifyou have passed or failed.

a. If the BlackBerry certification stream only requires oneexam, and you pass, or is the last exam required for

your BlackBerry certification stream, and you pass, youwill become BlackBerry Certified

b. If the BlackBerry certification stream requires that youpass more than one exam, and you pass, you willreceive credit for the exam. You will then need toregister and pass the other exams in order to becomeBlackBerry Certified

c. If you do not pass, you will be provided with studyinformation. You should also review the BlackBerrycertification retake policy. For more information, pleaserefer to Exam Retake Policy on page 19.

Valid photo IDsThe following are acceptable forms of identification:

Note: A credit card can be used as a primary form of ID only if itdisplays both a photo and a signature and is not expired. Any creditcard can be used as a secondary form of ID, as long as it displays asignature and is not expired.

Primary ID Secondary ID

Government-issued drivers

license

Employee ID or work badge

School ID

Passport

Military ID

Citizenship card / Green Card

Permanent resident visa

Credit card

Other government-issued ID,

such as a state/country

identification card

Social Security or Social

Insurance Number card

Bank automatic teller machine

(ATM) card

Any form of ID on the Primary list


16/42





Obtaining your BlackBerry certification examresults

You will receive a score report immediately after taking a BlackBerrycertification exam. If you write a beta exam, score reports will be sent to

you following analysis and scoring of the beta exam (approximately 12-14 weeks).

If you do not pass the BlackBerry certification exam, your score reportwill include feedback that will allow you to focus your studying beforeattempting the exam again. If you are interested in taking a BlackBerryTraining course, please refer to How do I get training? on page 13 ofthis BlackBerry Certification Program Guide.

It is recommended that you keep copies of score

reports for your records.

Note


17/42





What to expect while writing a BlackBerrycertification exam

All BlackBerry certification exams are designed to be closed-bookexams; you are not allowed to bring books or any other materials intothe testing room. The test center will provide you with a pen and paperfor use during the exam but you must leave them at the test center whenyou leave.

On the day of your exam, make sure that you arrive at the test center 15minutes early. When you arrive, the test center will inform you howmuch time you should expect to spend to complete all steps necessaryfor testing.

Before taking the exam, you will be required to show two forms ofidentification. Please refer to the table on page 15 for a list of valididentification.

BlackBerry certification exams are computer-delivered exams consistingof 40-60 multiple-choice questions. You will have 90 minutes tocomplete the exam, and printed results will be given to you at the testingcenter immediately after you complete the exam.

Currently, BlackBerry certification exams are only available in English.

There will be no refunds given in the following situations:

Failure to show up for a BlackBerry certification exam

More than 15 minutes late and refused admission

A candidate cancels the scheduled appointment less than 24hours prior to the scheduled time

If you arrive more than 15 minutes afterthescheduled appointment time, you will not be

allowed to write the exam and you will not receive a

refund.

If you do not show up to write a scheduled exam, you

will not receive a refund.


18/42





What to expect if you pass a BlackBerrycertification exam

When you pass a BlackBerry certification exam, your name and resultsare sent to BlackBerry Certification Program administrators by the

testing center. Your test results are entered into our database and linkedto your unique BlackBerry ID. You will be sent a welcome kit containinga paper certificate and the BlackBerry certification logo for the exam youpassed. You will also receive guidelines that encompass how the logocan be used. Your welcome kit should arrive in eight to ten weeks.

Your name will also be added to our BlackBerry Certification Programmailing list to receive special announcements and informationthroughout the year.


19/42





Exam Retake Policy

If you do not pass the BlackBerry certification exam, you may retake ita minimum of 5 days after the first attempt. If you are unsuccessful on a

second attempt, you must wait a minimum of 14 days from the date ofthe second attempt to try the certification exam again.

Each exam can be attempted a maximum of 3 times in a 3 month period.If you write and pass an exam before the wait period is over, thecertification will be considered invalid and you will need to rewrite theexam once the wait period has ended.

Once you have passed an exam, you cannot retake the sameexam, unless the exam objectives change

Candidates will only be allowed 1 attempt at beta exams

Why is there a retake policy?There are several reasons why an exam retake policy has beenimplemented for the BlackBerry Certification Program.

Within the certification industry it is common to implement a waitingperiod between retakes. Wait periods help ensure that the certificationthe candidate is working towards remains as valuable as possible.

The wait period assists with security and integrity and helps to providea consistent basis for measuring the skills and abilities of candidates.Waiting for a period of time helps to demonstrate that the candidate

truly understands the job tasks being verified.

The wait time also allows candidates to review areas where theyreceived low scores.


20/42





Beta exams

Research In Motion (RIM) offers beta versions of exams as new andupdated questions are developed. Beta exams provide you an

opportunity to attempt a new BlackBerry certification exam before it isreleased to the general public. A beta exam will consist of approximately150 questions to be completed over 4 hours.

BlackBerry certification beta exams will be available by invitation onlyand candidates will be asked to answer all of the questions that may beused in the final exam.

If beta candidates pass the beta exam, they will receive thecorresponding BlackBerry certification.

If you would like to be considered for a beta exam, please email

[email protected].


21/42


22/42





After the exam

Exam retirement vs. exam expiry

The goal of the BlackBerry Certification Program is to have a minimumexam life of 12 months and to create or update exams around majorproduct versions. Each updated exam only affects those existingBlackBerry certified professionals who were certified under the oldexam and any other candidate who wishes to be certified for theparticular certification role subject to the updated exam.

When a new exam becomes available a retirement period ofapproximately 3 months minimum will be given for candidates tosuccessfully complete the updated exam and maintain their certification.The previous exam (Exam A in the example below) will no longer beavailable during the retirement period and all new candidates and

anyone already BlackBerry certified will be required to take the updatedexam (Exam B in the example below).

If a candidate is already BlackBerry certified and the updated exam isnot successfully completed within the retirement period, the candidatescertification will lapse.

When an exam is retired the BlackBerry certification remains valid butthe exam is no longer available to be written.

When an exam expires the BlackBerry certification is no longer valid andthe exam is no longer available to be written. If new products or product

versions are released and Research In Motion (RIM) determines, inRIMs sole discretion, the new products and services have an impact onthe topics covered in a BlackBerry certification exam, a new exam will bereleased.

Refer to the following diagram for an example. A candidate hassuccessfully passed Exam A. Exam A is now being retired. One monthbefore Exam A starts its retirement period, Exam B will be available inbeta format. Once the retirement process for Exam A starts the beta willfinish for Exam B and the final version of Exam B will be available forcandidates.


23/42





Exams will expire when the corresponding product is discontinued.

For the purposes of the BlackBerry Certification

Program, a product is considered to be discontinued

when RIM does not release any further service packs

or hotfixes for that product.


24/42





Exam development process

The BlackBerry certification exam development process takesapproximately 3-4 months. The following information provides a

breakdown of the process for creating a new BlackBerry certificationexam.

Job task analysisThe first step in the exam development process is to complete a detailedjob task analysis. The analysis is a breakdown of all the tasks that makeup a specific job function. This analysis includes identifying theknowledge of BlackBerry solutions, skills, and abilities that relatespecifically to the performance area being analyzed.

Exam definition documentThe results of the job task analysis provide the framework used todevelop the exam objectives. The development of exam objectivesinvolves translating the job tasks into a comprehensive set of morespecific and measurable knowledge, skills, and abilities. The resultinglist of exam objectives forms the basis for the development of both thecertification exams and the training materials.

Exam blueprintThe list of proposed objectives are compiled into a survey and given to agroup of subject matter experts. The survey participants are asked to

rate the level of expertise, frequency, criticality, and importance for eachof the objectives identified.

An exam blueprint is created from the survey results. The examblueprint breaks down the topics covered on the exam, what percentageof the final score each will represent, and the approximate number ofquestions for each topic.

Item writing workshopA pool of items is developed based on the results of theexam blueprint.During this phase, items are reviewed and revised to ensure that they

are

Technically accurate

Properly worded, clear, and relevant

Not biased toward any population, subgroup, or culture


25/42





Not misleading or tricky

Testing practical knowledge rather than obscure or trivialfacts

Items that meet these criteria are included in the initial item pool and

used for the beta exam.

Beta examThe reviewed and edited items are collected into a beta exam pool.During the beta exam, each participant has the opportunity to respondto all the items in the pool. Each participant will be given the same examitems but they will be provided in random order.

Beta analysisThe results of the beta exam are analyzed to determine which items

should be included in the final certification exam. This analysis is basedon many factors, including item difficulty and relevance. Generally, thedesired items are those that can be answered correctly by 25 to 90percent of the beta exam candidates.

Also during this phase, the minimum passing score for the exam isdetermined. The minimum passing score differs from exam to exambecause it is based on an item-by-item determination of the percentageof candidates who have answered the item correctly and would beexpected to answer the item correctly.

Final examThe final version of the exam is created and sent to an independent testservice provider that has been authorized by Research In Motion (RIM)to administer BlackBerry certification exams.


26/42





Exam Overviews

The following provides more information on the current BlackBerrycertification streams and their related exams.

BlackBerry Certified Support SpecialistThis certification stream is designed to validate the skills and knowledgeof technical professionals working in contact centers that providesupport for BlackBerry devices in BlackBerry Enterprise Server orBlackBerry Internet Service environments.

To achieve certification candidates must successfully pass one examfrom the following group:

Supporting BlackBerry Devices in a BlackBerry Enterprise

Server Environment Supporting BlackBerry Devices with the BlackBerry Internet

Service

For more detailed information on this certification, refer to theBlackBerry Certified Support Specialist exam guide that will be locatedat www.blackberry.com/go/certification in the next few months.

BlackBerry Certified Server Support SpecialistThis certification is designed to validate the skills and knowledge oftechnical professionals in contact centers who provide support for

BlackBerry devices and the BlackBerry Enterprise Server.

To achieve this certification candidates must successfully pass one examfrom each of the groups below:

Supporting the BlackBerry Enterprise Server in a MicrosoftExchange Environment

Supporting the BlackBerry Enterprise Server in an IBMLotus Domino Environment

Supporting the BlackBerry Enterprise Server in a NovellGroupWise Environment

AND successfully achieve the BlackBerry Certified Support Specialistdesignation by completing one of the following exams:

Supporting BlackBerry Devices in a BlackBerry EnterpriseServer Environment


27/42





Supporting BlackBerry Devices with the BlackBerry InternetService

For more detailed information on this certification, refer to theBlackBerry Certified Server Support Specialist exam guide guide that

will be located at www.blackberry.com/go/certification in the next fewmonths.

BlackBerry Certified System AdministratorThis certification is designed to validate the skills and knowledge oftechnical professionals that install, configure, and manage theBlackBerry Enterprise Server in large organizations.

To achieve this certification candidates must successfully pass one of thefollowing exams:

Maintaining a BlackBerry Enterprise Server in a MicrosoftExchange Server Environment

Maintaining a BlackBerry Enterprise Server in a LotusDomino Environment

Maintaining a BlackBerry Enterprise Server in a NovellGroupWise Environment

For more detailed information on this designation, refer to theBlackBerry Certified System Administrator exam guide that will belocated at www.blackberry.com/go/certification in the next fewmonths.

BlackBerry Certified Solution DesignerThis certification is designed to validate the skills and knowledge oftechnical professionals that provide pre- and post-sales technicalconsulting services to customers using the BlackBerry EnterpriseSolution.

To achieve certification candidates must successfully pass two exams;one from each of the groups listed below:

Designing and Deploying the BlackBerry Enterprise Solution

in a Microsoft Exchange Environment

Designing and Deploying the BlackBerry Enterprise Solutionin an IBM Lotus Domino Environment

Designing and Deploying the BlackBerry Enterprise Solutionin a Novell GroupWise Environment


28/42





AND one exam from the following group:

Maintaining a BlackBerry Enterprise Server in a MicrosoftExchange Server Environment

Maintaining a BlackBerry Enterprise Server in an IBM Lotus

Domino Environment

Maintaining a BlackBerry Enterprise Server in a NovellGroupWise Environment

For more detailed information on this designation, refer to theBlackBerry Certified Solution Designer exam guide that will be locatedat www.blackberry.com/go/certification in the next few months.


29/42

Candidate BlackBerry CertificationAgreement

Note

You will needto accept the terms and conditions ofthis agreement in order to proceed in attempting

any certification exam at the test center.


30/42

Candidate BlackBerry Certification Agreement




Please read these terms and conditions of use carefully. Your examprocess to begin your candidacy of receiving a BlackBerry CertificationDesignation cannot be completed until you provide your consent to theterms and conditions of this Agreement by clicking "I Agree" below.Otherwise, click "I disagree" below to cancel your exam attempt if you

do not wish to be bound by the terms and conditions of this Agreement.This Agreement shall only be binding upon you in relation to thespecific Certification Designation you choose when you consent to theterms and conditions of this Agreement. You shall be required to enterinto a new agreement with RIM for each Certification Designation youapply to attain. If you determine that you do not agree with the termsand conditions of this Agreement, you will not be able to re-schedule thedates of any Certification Exams you request to attend and no refunds orany other form of compensation (including any form of credit) will beavailable to you for any Certification Exams that you request to re-schedule or cancel.

The terms and conditions of this Agreement form a binding legalagreement between you and Research In Motion Limited on behalf ofitself and its affiliated companies ("RIM").

PurposeRIM understands that its various BlackBerry and Enterprise products,infrastructure and software (collectively "RIM Products") are extremelycomplex and require a certain level of expertise to ensure that aprofessional is proficient in helping others when they are installing,deploying, using, selling or training others to use these RIM Products.At the same time, RIM must ensure that professionals who are working

on such RIM Products have this expertise. By complying with thisAgreement and successfully completing a Certification Exam togetherwith any other Certification Requirements, RIM will grant you the rightto describe yourself as a Certified BlackBerry Professional in addition toany other rights granted to you by this Agreement. The CertificationRequirements for each Certification Designation will be determined byRIM and, depending on which Certification Designation you havechosen and qualified for, you will be able to use a designated title that isrelated to your Certification Designation.

Definitions

"Agreement" shall mean this Candidate BlackBerry CertificationAgreement and all other documents incorporated by reference in thisAgreement. Unless the context requires otherwise, the defined terms


31/42





when used, and where the context so admits, the singular shall includethe plural and vice versa.

"Certification Designation" shall mean the specific Certification Programcertification designation granted to you upon successful completion ofand compliance with the Certification Requirements for the applicableproduct line, service or technology as specified in this Agreement.

"Certification Exam" shall mean the applicable certification test for theparticular Certification Designation, for which you have registered.

"Certification Materials" shall mean any materials supplied by RIM inrelation to a Certification Designation. All such Certification Materials

shall be considered to be a part of this Agreement.

"Certification Program" shall mean the specific rules and procedures asmandated and updated by RIM for acquiring, maintaining and usingany of the following Certification Designations:

Technical Certifications: BlackBerry Certified Support Specialist

BlackBerry Certified Server Support Specialist

BlackBerry Certified System Administrator

BlackBerry Certified Solution Designer

BlackBerry Certified Trainer

BlackBerry Certified Enterprise Application Developer

BlackBerry Expert Credentials: BlackBerry Expert User

BlackBerry Sales Expert

Organizational Certifications: BlackBerry Certified Training Center

BlackBerry Certified Reseller


32/42





All such rules and procedures are reproduced in this Agreement and onthe Certification Program Website, and are subject to change as detailedin this Agreement.

"Certification Program Website" shall mean the web site located on theworld wide web at www.blackberry.com/certification or any other website designated by RIM from time to time. All information available onthe Certification Program Website shall be considered to be a part of thisAgreement.

"Certification Requirements" shall mean those requirements specified orreferenced in this Agreement that you must meet in order to acquire, useand maintain the Certification Designation and use of the Logos inaccordance with the terms of this Agreement.

"Certified BlackBerry Professional" shall mean both (i) an individualwho has successfully completed the Certification Requirements for atleast one Certification Designation, has received and continues to abideby all applicable Guidelines and Post Certification Materials, andcontinues to maintain such Certification Designations in good standingin accordance with the Certification Requirements; and (ii) thedesignation by which an individual who has complied with (i) may referto herself/himself in accordance with the Post Certification Materials.

"Course Materials" shall mean any materials supplied by RIM and madeavailable to participants either directly by RIM or by authorized thirdparty suppliers and which are provided to you for and during your

participation in a training event related to the Certification Program.

"Guidelines" shall mean the guidelines provided by RIM regarding theuse of the Logos.

"Logos" shall mean the specific Certification Program's Trademarksdesignated for the Certification Program generally and for any of theCertified BlackBerry Professional Certification Designations as specifiedin this Agreement, as found in the Post Certification Materials or asdescribed on the Certification Program Website, and other Trademarksthat are specifically referenced in the Post Certification Materials as

being licensed to you under this Agreement. The use of Logos shall besubject to the requirements as detailed in the Guidelines.

"Personal Data" shall mean any information supplied by you to RIM orto one of its designated third party providers, at either RIM's or thedesignated provider's request or which you freely provide, that isinformation capable of identifying you or which is considered to be


33/42





private information as defined by any relevant privacy legislation thatbinds RIM or its designated provider.

"Post Certification Materials" shall mean those materials that you receiveand/or have made available to you on the Certification Program

Website upon your successful completion of the CertificationRequirements in relation to each Certification Designation you receiveand which shall include the Guidelines. All such Post CertificationMaterials shall be considered to be a part of this Agreement. RIM shalldetermine, at its sole discretion, in which manner you are able to receivethe Post Certification Materials.

"RIM Trademarks" shall mean all Trademarks, excluding Logos.

"Third Party Provider Website" shall mean any web site that is expresslyreferenced on the Certification Program Website but only to the extentthat such websites are specifically referenced as being directly related to

the Certification Program.

"Trademarks" shall mean all registered or unregistered trademarks,trade names, service marks or logos of RIM.

Term and TerminationThis Agreement shall come into force upon your execution of thisAgreement. Certification for all of the Certification Designations forwhich you have met and continue to meet the CertificationRequirements and for which you have passed the Certification Exam asmore fully described in this Agreement shall remain in effect and this

Agreement shall specifically relate to the Certification Designation thatyou indicated upon your execution of this Agreement. SuchCertification Designation, once granted, shall remain in effect and ingood standing until this Agreement is terminated. Either you or RIMmay terminate this Agreement, with or without cause, on one month'swritten notice. However, if you repudiate this Agreement, materiallybreach any of its terms or make any material misrepresentation to RIM,RIM may terminate this Agreement at any time without notice to you.RIM's only obligation is to provide the notice called for in thisAgreement, when necessary, and in addition to any other limitation ofliability defined in this Agreement, RIM IS NOT LIABLE FOR ANYCLAIMS OR LOSSES WHERE RIM HAS ELECTED TO PURSUE ITSRIGHTS UNDER THIS SECTION.

This Agreement shall automatically terminate on the day that you havefailed to meet the Certification Requirements for maintaining any ofyour Certification Designations.


34/42





Failure by you to adhere to the terms and conditions as outlined in theBusiness Conduct section of this Agreement shall permit RIM toterminate this Agreement immediately with notice to you. Upontermination of this Agreement, you shall no longer have any of therights or privileges granted to you by this Agreement, including the

right to identify yourself as a Certified BlackBerry Professional and touse any Logo.

Should you fail to comply with the Rights Granted section in relation toyour use of the Logos and fail to cure such non-compliance after writtennotice by RIM, in addition to any other remedies that RIM may have,RIM may terminate your license to use the Logos with immediate effect.

Additionally, you agree to promptly return to RIM all CertificationMaterials and Post Certification Materials, along with any modificationsthereto that are provided to you by RIM or its designated third partyproviders, or provide RIM with written confirmation that all such

Materials, including all copies and modifications thereof, have beendestroyed and/or permanently deleted.

This Agreement shall be considered to void ab initio if you have notcomplied with the eligibility requirements as described below in theEligibility section of this Agreement.

CertificationIn order to obtain a Certification Designation, you must successfullycomplete the initial Certification Exam together with any otherCertification Requirements for that Certification Designation (this may

include successfully completing more than the initial CertificationExam). Any other certification requirements that are required for you tocomplete your Certification Requirements shall be detailed on theCertification Program Website or in any relevant Certification Materials.

Maintaining CertificationIn order to maintain your Certification Designation, you mustsuccessfully complete any ongoing Certification Requirements asmandated by RIM. These Certification Requirements shall be detailedon the Certification Program Website. You are solely responsible forkeeping yourself informed of the continuing Certification Requirements

and for maintaining your Certification Designation. If you do notcomplete the continuing Certification Requirements within the timeframe specified by RIM on the Certification Program Website, yourCertification Designation will be revoked without further notice to youand the termination provisions shall apply to you in respect of thatCertification Designation.


35/42





Certification CoursesRIM may offer, at its sole discretion, Certification Courses that relate tospecific Certification Designations. Such courses shall only be requiredwhere the Certification Requirements specifically reference the course

but shall otherwise be optional. RIM or its designated course deliveryprovider may administer and offer such courses. You may be providedwith Course Materials for any such course.

FeesRIM or any of its designated course delivery providers may require thepayment of a fee for the enrolment in a Certification Course, theattainment of Certification Materials, for anything that you are requiredto complete or provide to RIM or any of its designated third partyproviders in order to satisfy a Certification Requirement or to enroll in,attend, write and receive your results for the Certification Exam. You

cannot attain your Certification Designation until all such fees have beenpaid in full, with proof of such payments, if necessary.

Rights GrantedUpon your payment of any fees, the proper execution by you of anyfurther required agreements and your satisfaction of any CertificationRequirements, RIM grants to you a personal, non-exclusive, revocableand non-transferable license to use the Logos, Certification Materials,Course Materials and Post Certification Materials, as applicable, and theright to describe yourself as a Certified BlackBerry Professional havingthe credentials related to your Certification Designation, where both

such aforementioned rights shall be subject to the terms and conditionscontained in this Agreement and the Guidelines, as modified from time-to-time by RIM and made available to you, for the purposes ofperforming your obligations and rights pursuant to this Agreement andthe Certification Program.

You acknowledge that your use of the Logos is limited to the uselicensed in this Agreement and that you have not acquired, and will notacquire, any ownership rights therein. You agree not to use the Logos ina manner likely to cause confusion with, dilute or damage the goodwill,reputation or image of RIM Products. You agree not to use the Logos asa feature or design element of another logo or trademark. Upon request

by RIM, you shall supply RIM with: (i) specimens of your use of anyLogo and execute or obtain execution of, and (ii) the instruments thatmay be appropriate to register, maintain or renew the registration of anyLogo in the market. The use of any Logo by you does not transfer to youany further right, title, or interest in or to the Logo and all such use andassociated goodwill will inure to the benefit of RIM. You shall not


36/42





register, attempt to register or lay a common law claim to any Logo orany mark confusingly similar with a Logo. You do hereby acknowledgethat the maintenance of the reputation and quality associated with theLogos requires the highest quality and utmost uniformity with respectto RIM Products and services associated with the RIM Trademarks and

Logos. RIM reserves the right to inspect your use or display of theLogos from time-to-time to ensure that such use or display is inaccordance with the terms of this Agreement. You shall permit RIM orits authorized agent to inspect and monitor your goods and/or services,at RIM's cost, to determine and verify that the Logos are being used inaccordance with the terms of this Agreement.

Conditions of Rights Granted to YouIn consideration of granting you the above rights in relation to aCertification Program, you agree to: (a) provide true, accurate, currentand complete Personal Data; and (b) maintain and promptly update the

Personal Data to keep it true, accurate, current and complete. If youprovide any information that is untrue, inaccurate, not current orincomplete, or RIM has reasonable grounds to suspect that suchinformation is untrue, inaccurate, not current or incomplete, RIM hasthe right to suspend or terminate this Agreement. RIM's use of suchPersonal Data for which use you do hereby grant your consent is subjectto the Privacy Policy section of this Agreement.

Privacy PolicyRIM's Privacy Policy can be found at the following web site: http://na.blackberry.com/eng/legal/privacy_policy.jsp. Where you intend to

write a Certification Exam in order to become a Certified BlackBerryProfessional, you may be requested to provide Personal Data to RIMand/or to any of RIM's third party providers. Once you have providedyour Personal Data to either RIM or RIM's designated third partyprovider, your Personal Data may be accessed by other third partieswho have entered into agreements with RIM to provide servicesnecessary to administer the Certification Program as contemplatedunder this Agreement. You agree to provide such Personal Data andacknowledge that your Personal Data shall be used in a mannerconsistent with the information provided to you in this Agreement, thepolicies as provided to you upon your registration with RIM,registration with such designated third party providers or as the

designated third party providers may otherwise advise you. All suchPersonal Data shall also be subject to the privacy policies provided toyou at such time.

In order to have access to Course Materials, Certification Materials orPost Certification Materials on the Certification Program Website, you


37/42





will be required to create your own user account to which access will berestricted via a password. Additionally, to properly register for aCertification Exam or Certification Course, you may be required tocreate your own user account with either RIM or the designated thirdparty provider, as applicable. You are responsible for all activities that

occur under your accounts or passwords related to the CertificationProgram Website and the Third Party Provider Websites and agree tokeep your passwords confidential. You will immediately notify RIM ofany unauthorized use of your accounts or passwords or any otherbreach of security. You will not disrupt the functioning of theCertification Program Website or any Third Party Provider Websites,solicit another user's password or otherwise act in a manner thatinterferes with the use of the Certification Program Website or ThirdParty Provider Websites including by other users. You may not use theCertification Program Website or Third Party Provider Websites in anymanner which could damage, disable, overburden or impair theCertification Program Website, the Third Party Provider Websites and/

or any RIM services (or the networks connected to any such site orservices) or interfere with any other party's use and enjoyment of theCertification Program Website, Third Party Provider Websites and/orany RIM services (or the network connected to any such site or services).You may not attempt to gain unauthorized access to the CertificationProgram Website, Third Party Provider Websites and/or any RIMservice, other accounts, computer systems or networks connected toRIM's systems, through hacking, password mining or any other means.You may not access, use or attempt to access or use any materials orinformation that you are not authorized by this Agreement to access oruse.

Your access to the Certification Program Website will be governed bythe applicable terms of use agreement as provided on the CertificationProgram Website. Additionally, your access to Third Party ProviderWebsites shall be governed by the applicable terms of use agreementsprovided for on each of the respective Third Party Provider Websitesyou access.

You acknowledge and agree to grant RIM and any of RIM's designatedthird party providers the right to collect, store, process, use, transmit,communicate, disclose and manage your Personal Data whether suchdata is received from you via the Certification Program Website, a Third

Party Provider Website or when you provide such Personal Datadirectly to RIM or the designated third party provider. Your PersonalData shall be collected, stored, processed, used and managed in order toadminister the Certification Exam to you, process and validate youranswers, provide you with any Certification Materials, Course Materialsand Post Certification Materials together with any relevantcorrespondence, and to contact you with any certification inquiries you


38/42





might address to RIM or a designated third party provider, or for RIM tootherwise comply with any notice provisions in this Agreement or asfound on the Certification Program Website and Third Party ProviderWebsites. Depending on where you live, RIM may be required totransmit your Personal Data to other countries or your Personal Data

may be collected, stored, processed, used or managed in anothercountry and you hereby give RIM and any of RIM's designated thirdparty providers your permission to do so.

Business ConductYou agree to conduct your business in a way that does not adverselyaffect RIM's reputation or goodwill. RIM may, at its sole discretion,determine whether your services meet RIM's standards.

You agree to not use any misleading or unethical tactics.

You agree to not make any representations, warranties or guaranteeseither on behalf of RIM or about any RIM Product, your CertificationDesignation, the process by which you attained your CertificationDesignation or how anyone else can obtain a Certification Designation.

RIM's LiabilityIN NO EVENT SHALL RIM OR ITS AFFILIATES BE LIABLE TO YOUOR TO ANY THIRD PARTY FOR ANY DAMAGES OF ANY KINDRELATING TO THIS AGREEMENT, INCLUDING COURSES,CERTIFICATION MATERIALS, POST CERTIFICATIOIN MATERIALSOR COURSE MATERIALS. IN NO EVENT SHALL RIM OR ITS

AFFILIATES BE LIABLE TO YOU FOR, AND YOU HEREBY WAIVEYOUR RIGHT TO, ANY INDIRECT, ECONOMIC, SPECIAL,COMMERCIAL, INCIDENTIAL, EXEMPLARY, ORCONSEQUENTIAL DAMAGES (INCLUDING, WITHOUTLIMITATION, LOSS OF PROFITS, LOSS OF BUSINESS REVENUE OREARNINGS, LOSS OF EMPLOYMENT, LOST DATA, DAMAGESCAUSED BY DELAYS, OR A FAILURE TO REALIZE EXPECTEDSAVINGS) DIRECTLY OR INDIRECTLY ARISING OUT OF OR INCONNECTION WITH THIS AGREEMENT, WHETHER OR NOTSUCH DAMAGES COULD REASONABLY BE FORESEEN OR THEIRLIKELIHOOD HAS BEEN DISCLOSED TO RIM.

THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SET OUT INTHIS AGREEMENT SHALL APPLY: (A) WHETHER AN ACTION,CLAIM OR DEMAND ARISES FROM A BREACH OF WARRANTY ORCONDITION, BREACH OF CONTRACT, TORT (INCLUDINGNEGLIGENCE), STRICT LIABILITY OR ANY OTHER KIND OF CIVILOR STATUTORY LIABILITY CONNECTED WITH OR ARISING OUT


39/42





OF THIS AGREEMENT; (B) TO RIM AND ITS AFFILIATES, AS WELLAS TO RIM'S OR ITS AFFILIATES' DIRECTORS, OFFICERS,EMPLOYEES, AND INDEPENDENT CONTRACTORS. SOMEJURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSIONSOF CERTAIN TYPES OF DAMAGES AND/OR OF IMPLIED

CONDITIONS OR WARRANTIES. THE LIMITATIONS,EXCLUSIONS, AND DISCLAIMERS SET FORTH IN THISAGREEMENT SHALL NOT APPLY ONLY IF AND TO THE EXTENTTHAT THE LAWS OF A COMPETENT JURISDICTION REQUIRESLIABILITIES BEYOND AND DESPITE THESE LIMITATIONS,EXCLUSIONS, AND DISCLAIMERS.

Your LiabilityIn addition to damages for which you are liable under law and the termsof this Agreement, you will indemnify, defend and hold RIM harmlessfor claims and expenses (including attorneys' fees and court costs) by

others made against RIM (particularly regarding statements,representations, or warranties not authorized by RIM) arising out ofyour conduct under this Agreement however arising, in whole or inpart, which may be brought or made against RIM, or its affiliates,officers, employees or assigns, in connection with: (i) any personalinjury, property damage or other claims which are caused, directly orindirectly, by any negligent act, omission, illegal or willful misconductby you; (ii) your use of misuse of a Certification Designation and/or theLogos; (iii) your use or misuse of Confidential Information (as definedbelow); (iv) your relations with anyone else that are related to theCertification Program; and/or (v) your breach of any obligations orwarranties under this Agreement.

RIM's Representations and WarrantiesRIM assumes no responsibility for any typographical, technical,substantive or other inaccuracies in the Course Materials, CertificationMaterials or Post Certification Materials or any modifications thereto orto any webpage located on the Certification Program Website. RIMreserves the right to periodically change information that is contained inCourse Materials, Certification Materials, Post Certification Materials orin a course; however, RIM makes no commitment to provide any suchchanges, updates, enhancements or other additions to you in a timelymanner or at all. RIM provides to you all Course Materials, Certification

Materials and Post Certifications Materials "AS IS" and without anywarranty or representation, whether implied or express, of any kind.


40/42





Your Representations and WarrantiesIn addition to any other representations or warranties that you providein this Agreement, you represent and warrant that (i) you will refrainfrom any conduct that could reflect unfavourably on or may harm the

goodwill and reputation of RIM or its products and (ii) you shall notmake any representation, warranty or promise on behalf of or bindingupon RIM.

Agreement ModificationsIn order to maintain flexibility in the Certification Program RIM reservesthe right, except to the extent that RIM is expressly precluded byapplicable law, to make changes to this Agreement either to reflectchanges in business practices, or to reflect changes in or required by law,by posting notice of the change at http://www.blackberry.com/legal/index.shtml.

General ProvisionsEach of us agrees that:

1.Any terms of this Agreement, which by their nature extend beyond thedate this Agreement ends, remain in effect until fulfilled.

2.This Agreement is governed by the laws of the Province of Ontarioand the federal laws of Canada applicable therein, without regard toconflict of laws provisions.

3.Both parties will submit to the exclusive jurisdiction of the courtslocated in the Province of Ontario. Both parties irrevocably waive anyobjection on the grounds of venue, forum non-conveniens or any similargrounds and irrevocably consent to service of process by mail or in anyother manner permitted by applicable law. Both parties further herebywaive any right to a trial by jury with respect to any lawsuit or judicialproceeding arising or relating to this Agreement.

4.If any one or more of the provisions of this Agreement shall for anyreason be held to be invalid, illegal, or unenforceable in any respect, anysuch provision shall be severable from this Agreement, in which eventthis Agreement shall be construed as if such provision had never been

contained herein.

5.Either RIM or one of its affiliates and you may provide any documentand sign any document in an electronic version, and that the acceptanceof such a document shall be binding upon that party as if suchdocument were in writing. Both parties agree that this clause meets the


41/42





requirements of any applicable laws within their jurisdiction that mayapply to the use of and/or acceptance of electronic documents.

You agree:

1.That certification does not ensure that you will qualify for anyparticular employment.

2.That your rights under this Agreement are not property rights and,therefore, you cannot transfer them to anyone else or encumber them inany way.

3.Not to assign, or otherwise transfer, this Agreement or your rights orobligations under this Agreement, without RIM's prior written consent.Any attempt to do so is void.

4.That any failure by RIM to insist on strict performance or to exercise a

right when entitled, does not prevent RIM from doing so at a later time,either in relation to that default or any subsequent one.

5.That any acceptance or other communications of any kind from youthat contain any additional terms with respect to this Agreement, suchadditional terms shall be null and void ab initio and of no force andeffect.

6.That RIM retains all rights, title and interest in and to all information,content and data contained in the Certification Exams, CertificationMaterials, Post Certification Materials and, unless the contrary isindicated in the Course Materials, in the Course Materials and all

copyrights, patent rights, trademark rights and other proprietary rightsthereto provided under this Agreement.

7.No waiver by RIM of a breach or omission by you under thisAgreement shall be binding on RIM unless it is expressly made inwriting and signed by a signatory of RIM. Any waiver by RIM of aparticular breach or omission by you shall not affect or impair the rightsof RIM in respect of any subsequent breach or omission of the same ordifferent kind.

8.This Agreement is the complete agreement between us regarding this

transaction, and replaces all prior oral and written agreements relatingto the transaction and shall include (and you agree that you areresponsible for viewing and abiding by) the terms of use that governsyour use of this site.


42/42


ConfidentialityThe Certification Exam (including without limitation, questions,answers, worksheets, computations, drawings, diagrams, length andnumber of exam segments and/or questions, or any communication

related to the Certification Exam), Certification Materials, PostCertification Materials and Course Materials are the confidentialproperty of RIM ("Confidential Information") and are made available toyou solely for the purpose of testing your knowledge in the technicalarea referenced in the title of the applicable Certification Exam in orderto grant you a Certification Designation and to further describe therights of your Certification Designation.

You agree to hold such Confidential Information in strict confidence andto take all reasonable precautions to protect it; not to use ConfidentialInformation at any time during the term or after the termination of thisAgreement in any way not expressly authorized by this Agreement and

that, except as otherwise provided for in this Agreement; you will notcommunicate, disclose, publish, reproduce or transmit any ConfidentialInformation to any third party in any form.

The Course Materials, Certification Materials, Certification Exams orPost Certification Materials will at all times remain the exclusiveproperty of RIM or its affiliates. You do not acquire any intellectualproperty rights in or to the Course Materials, Certification Materials,Certification Exams or Post Certification Materials or to anymodifications, improvements or enhancements thereto, howsoeverdeveloped, including patents, designs, Logos, RIM Trademarks,copyright or trade-secrets under this Agreement, except the limited

rights granted under this Agreement. Any unauthorized copying ordistribution of the Course Materials, Certification Materials,Certification Exams or Post Certification Materials without the expresswritten consent of RIM is strictly prohibited.

EligibilityAt the time you register for a Certification Exam you must be of the ageof majority in all of the jurisdictions in which you will be a CertifiedBlackBerry Professional in order to be eligible for the CertificationProgram. Those who are not of the age of majority as described in thissection are not eligible to complete any Certification Exams under the

Certification Program and Certification Exams completed by suchindividuals are void and invalid.

Date post:	09-Apr-2018
Category:	Documents
Upload:	techguru16
View:	212 times
Download:	0 times

Certification Program Guide 2262008v05

Documents