Date post: | 14-Dec-2015 |
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Basic Error Conditions:
- Unit help and error messages: (H403, E1 11 88, E7 42 12)
- Network Connection errors: (No connection to database or to unit)
- Software errors: (Sidexis/ Galaxis/ Galileos Implant errors).
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Network related issues: TCP/IP
• TCP/IP Transmission Control Protocol/Internet Protocol
• Basic Unix- and Internet-Protocol
• Standardprotocol for the networking with different hardware types
• Necessary, if you want to communicate with the Internet or realize an Intranet
• Established for networking and the protocol type of the future
The Datatransmission of sirona x-ray devices (LAN) is based on TCP/IP.
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IP Address: Network-ID and Host-ID
IP-Address
Subnet Mask
192.168.15.
255.255.255.
100
0
192.168.15.
255.255.255.
Network-ID Host-ID
Standard IP-Address for Galileos devices: 192.168.15.240
(delivery-condition, can be changed to any other address)
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IP Address: Network-ID and Host-ID
Server
Subnet Mask
1
0
192.168.15.
255.255.255.
Network-ID Host-ID
Every device on the network needs to have the a different Host ID (Street address) and the same Network ID (Zip Code)
Galileos 240192.168.15.
Op1-PC 122192.168.1.
Op2-PC 1192.168.15.
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IP Address: Network-ID and Host-ID
Server
Subnet Mask
1
0
192.168.15.
255.255. 0.
Network-ID Host-ID
Every device on the network needs to have the a different Host ID (Street address) and the same Network ID ( Zip Code)
Galileos 240192.168.15.
Op1-PC 122192.168. 1.
Op2-PC 240192.168.1.
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IP Address: Unit address
To find out the address of the Gallileos unit do the following on the touch screen:
1.
2.
3.Default: ready to be programmedStatic: Unit is programmedDHCP: Unit is in DHCP mode
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Network connection errors (1):
Check media converter lights: (Unplug and plug to see change of status):
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Network connection errors (2):
Start -> Run -> Enter : CMD -> OK; Type in: ipconfig /all and hit ENTER key:
Check PC - IP Address:
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Network connection errors (3):
Start -> Run -> Type in: CMD -> OK; Type in: ping IP-Address and hit ENTER key:
Test Connection:
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Software errors:
Most software errors are caused by security/user rights or connection problems to different devices on the network. These errors are like “ Cannot contact database”, “cannot establish connection to…” , “a file cannot be accessed, read, written..”
Course of action: Make sure that the user has the right to access data, (read write, change). Log in as Administrator and see if it makes a difference.
Make sure you can access folders manually. Like start-> run -> \\computername\foldername\filename.
Restart RCU services or server(s) if access problem persists.Refer to user\service manual for cause of error.
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