Certified Quality Business Analyst

DIGILEAF Inc. is a solutions providerfounded to alleviate the level ofservice quality awareness andpractices in an organization. Itsmission is to help businesses achieveorganizational excellence throughthe development of its humanresources and leveraging the use oftechnology in business.

DIGILEAF - Leading ExcellenceAmong Fellows, provides costeffective quality training programs,audit, management, and consultingservices. The company is servicing200+ companies to date.

International Alliance of QualityProfessionals (IAQP), registered inThe Netherlands, was founded in2009 by representatives of threecountries namely, The Philippines,The Netherlands & Iran. TheAlliance believes that by sharingpolicy, information and training, itwill be able to strengthen the workof quality professionals embeddedin any role in any organization, tofoster the good practices in eachindustry in a specific region and toelevate these to an internationallevel, thus forming best practicesthat could be replicated in otherregions of the world as well.

This Certification Program is developed in line with thequest to achieve standardized competency levels of thebusiness analyst profession. The business analyst is alsosometimes called a business process analyst, requirementsengineer and business/IT systems analyst.

This Certification Program is designed for individuals havingresponsibilities in the following areas: Identification ofProblem Areas/Business Opportunity, Enterprise Analysis,Requirements Planning & Management, RequirementsElicitation, Requirements Analysis & Documentation,Requirements Communication and Assessment & Validationof Solution Options.

The knowledge areas contained in the curriculum is acombination of the knowledge areas in the BusinessAnalysis Body of Knowledge (BABOK) of the InternationalInstitute of Business Analysis (IIBA) and knowledge areas inthe Certified Quality Process Analyst (CQPA) of theAmerican Society for Quality (ASQ).

Certified Quality Business Analyst

Course CurriculaTotal Duration: 16 Days

1. Agile Methods in Solutions Development 2. Business Analysis – Defining Organizational Requirements and Identifying Organizational

Solutions (Enterprise Analysis and Domain Modeling)3. Documenting and Managing Requirements 4. Elicitation Techniques 5. Enterprise Architectural Design 6. Methods in Solution Analysis and Design 7. Performance Metrics in Business Analysis 8. Solution Assessment and Validation

Certified Quality Business Analyst

Course DescriptionBusiness Analysis – Defining Organizational Requirements and Identifying Organizational Solutions (Enterprise Analysis and Domain Modeling)BA-01A, Duration: 2 Days

Business Analysis enables businesses to dobusiness better. This course is a high-levelappreciation of the Business Analysisdiscipline. It explains how business analysispractices enables change in the over-allorganizational context, through thedefinition of needs and recommendingsolutions that deliver value tostakeholders. The set of tasks and techniquesthat are used to perform business analysisdiscussed in this course are defined in: AGuide to the Business Analysis Body ofKnowledge® (BABOK® Guide).

In this course, participants will learn how tobuild real-world models that express complexbusiness requirements to be used as inputs indefining solutions requirements (bothfunctional and non-functional requirements).This course will cover how Business Analysismethods, tools and techniques are beingused in the creation or maintenance ofEnterprise Architecture.

Documenting and Managing RequirementsBA-031, Duration: 2 Days

This course provides practical skillsnecessary to document, model, analyze andmanage user-driven requirements.Participants will have a betterunderstanding on how to represent “whatthe system shall do” and how tocommunicate better with business experts,systems analysts, designers and developers.In depth practice of use cases will bediscussed. Participants will learn how toidentify and translate business goals andneeds into system features, and use them toderive both functional and non-functionalsystem requirements.

Elicitation Techniques BA-032, Duration: 2 Days

Eliciting requirements is a key task inbusiness analysis. Elicitation is aboutbringing out or drawing forth somethinglatent or potential. This course covers theprocesses in requirements elicitation andhow the various techniques in elicitation areput to practical use. This course discussesthe appropriate usage of a certain elicitationtechnique. Role playing and putting into livescenario are the methods employed in thiscourse to effectively learn the techniques.

Enterprise Architectural Design BA-041, Duration: 2 Days

Enterprise Architecture (EA) defines thecurrent capabilities of an organization. EAserves as a guide in proposing solutions thatmay or may not include technology. WithoutEnterprise Architecture, an organizationemploys change in a trial-and-error mode.

This course is designed to fully understand EAFrameworks, techniques and tools. The focusof this course is on the essential elementsrequired to deliver results-driven EAprogrammes, tailored to meet yourorganizational needs and directions. Thiscourse shall equip the participants how toassess an organization’s architecturalmaturity and how to select an appropriateEnterprise Architectural Framework.

While the focus is on Enterprise Architecture,this course also explains the relationshipbetween the constituent architectures (suchas Business Architecture, InformationSystems Architecture – Data Architecture &Application Architecture, and TechnologyArchitecture), and shows how eachcontributes to managing architecturalevolution.

Methods in Solution Analysis and Design BA-004, Duration: 2 Days

This course discusses various methods insystems analysis and design covering bothstructured and object-oriented. It covershow Object Oriented Analysis and Designuses the Unified Modelling Language.

Performance Metrics in Business Analysis BA-011, Duration: 2 Days

This course is designed to demonstrate howto quantify performance and outputs inbusiness analysis as it relates to business.This course discusses methods and tools togather, analyze and interpret metrics andmeasurement in the business analysisprocess, software engineering, softwaretesting processes and other related processareas including project and performancemetrics.

Certified Quality Business Analyst

Agile Methods in Solutions Development BA-051, Duration: 2 Days

Collaboration, openness, dynamic responseto change, value-driven development, andteam empowerment are recurring themes inagile solutions development. The course aimsto equip business analysts, project managers,developers and test professionals with themindset and skills necessary to apply agilemethods in solutions development andtesting. Owing to its widespread use andproven effectiveness, the framework fordiscussing Agile Methods shall be the SCRUMmethodology. This course also covers theconcepts, practices and implementation ofagile software testing. After knowing thestandard artifacts needed in testing softwareprojects, participants will learn how tostrategize, plan, design and execute tests inshort development iterations.

Solution Assessment and Validation BA-091, Duration: 2 Days

This course presents the building blocks ofassessing solutions both for processimprovement and IT-enabled solutions. Thiscourse is designed in two parts, i.e.. assessingbusiness value of a solution based onmonetary returns and assessing theeffectiveness of a software/system solution.

The first part of the course covers quantifyingsuccess of a solution into monetary terms. Itshall include the savings declaration ofprojects and the measuring techniques toquantify improvement value. This is suitablefor organizations who run kaizen,reengineering, software development, leanor six sigma projects.

The second part of the course discusses theprocesses and deliverables of user testing. Asbusiness analyst, one of the primaryresponsibilities is to aid the customers in theiracceptance testing prior to system/softwareacceptance or sign-off.

Certified Quality Business Analyst

Training Investment

Course Code

Course TitlePre-

requisiteDuration

(Day)

Regular Public Training Fee

per Course/Pax

CertificationPackage Fee

BA-01A

Business Analysis –Defining Organizational Requirements and Identifying Organizational Solutions (Enterprise Analysis and Domain Modeling)

None 2 P16,661.12

P84,519.60

BA-051Agile Methods in Solutions Development

None 2 P16,661.12

BA-031Documenting and Managing Requirements

BA-002 2 P16,661.12

BA-032 Elicitation Techniques None 2 P16,661.12

BA-041Enterprise ArchitecturalDesign

BA-002 2 P16,661.12

BA-004Methods in Solution Analysis and Design

BA-031 2 P16,661.12

BA-011Performance Metrics in Business Analysis

None 2 P16,661.12

BA-091Solution Assessmentand Validation

BA-031 2 P16,661.12

Review and Mock Exam 2 P16,661.12 Free

Certification Exam 0.5 P17,200 Free

18.5 days P167,150.08 P84,519.60*

*Total Discount from Regular Public Training Fees: P82,630.48 (49%)

Certified Quality Business Analyst

Certified Quality Business Analyst

International Alliance of Quality Professionals (IAQP)Certification Levels in Business Analysis

Level 1: Competence Assessed Title: Certified Quality Business Analyst [CqBA]

A Certified Quality Business Analyst - Level I (CqBA) is an individual who has the necessary competenciesin the areas of business need identification, quality process determination, systems thinking, andsolutions assessments. A CqBA is a professional who is able to do the following:1. Identify the responsibilities of a business analyst in business operations and in projects;2. Apply the necessary and appropriate principles/techniques in business analysis, process analysis,

and quality management based on internationally accepted bodies of knowledge; and3. Prepare standard requirements documentation in business/systems analysis, process analysis,

project management, and verification/validation.

Level 2: Principles Applied in a Project Title: Certified Quality Business Analyst [CQBA]

A Certified Quality Business Analyst - Level II (CQBA) is an individual who has the skills and knowledge ofapplying business analysis that has a significant impact towards business process improvements oforganizations. This professional has achieved a proven track record of assessing, defining, measuring,and improving business processes.

Level 3: Managed Analysts in an OrganizationTitle: Certified Quality Business Analyst, Fellow [CQBA, Fellow]

A CQBA, Fellow is an individual who has applied in his line of work appropriate knowledge and skills,including, but not limited to the areas of Business Analysis Body of Knowledge (BABOK), and knowledgeareas in the Certified Quality Process Analyst (CQPA) of the American Society for Quality (ASQ). Thisprofessional has a level of expertise in mentoring, coaching, and providing objective insights towardsachieving the strategic goals of an organization.

The Level III certification is intended to those who leads, manages people, and champions businessprocess-improvement initiatives — from small businesses to multinational corporations — that can haveregional or global focus in a variety of service and industrial settings.

Business Analysis – Defining Organizational Requirements and Identifying Organizational Solutions (Enterprise Analysis and Domain Modeling)Business Analysis enables businesses to do businessbetter. This course is a high-level appreciation of theBusiness Analysis discipline. It explains how businessanalysis practices enables change in the over-allorganizational context, through the definition of needsand recommending solutions that deliver value tostakeholders. The set of tasks and techniques that areused to perform business analysis discussed in thiscourse are defined in: A Guide to the Business AnalysisBody of Knowledge® (BABOK® Guide).

In this course, participants will learn how to build real-world models that express complex businessrequirements to be used as inputs in defining solutionsrequirements (both functional and non-functionalrequirements). This course will cover how BusinessAnalysis methods, tools and techniques are being usedin the creation or maintenance of EnterpriseArchitecture.

TopicsI. Introduction to Business Analysis

a) The Business Analysis Body of Knowledge 2.0

b) Body of Knowledge RelationshipsII. Definition of Roles in Business AnalysisIII. Concepts and Principles of RequirementsIV. Classification of Requirements based on

BABOK 2.0a) Business Requirementsb) Stakeholder Requirementsc) Solution Requirementsd) Transition Requirements

V. Business Analysis and Monitoring ProcessesVI. Enterprise Analysis Processes

a) Developing a Business Caseb) Writing Use-Casesc) Using Use-case, Activity, and Class

DiagramsVII. Requirements Analysis ProcessesVIII.Requirements Management ProcessesIX. Solutions Assessment and Validation

ProcessesX. Using Business Analysis in the context of

Enterprise Architecture

Duration 2 day(s)

Training ObjectivesAt the end of this course, the participants will be able to:1. Explain the various knowledge areas in business

analysis.2. Distinguish the scope of responsibilities of business

analyst working on business development andIT/Technology.

3. Model business workflow using use-case and activitydiagrams.

4. Present the distinction amongst level ofrequirements.

5. Write good business and solution requirements basedon international standards and best practices.

6. Align business analysis with Enterprise Architecturepractices.

Agile Methods in Solutions DevelopmentTopics

I. Understanding the Agile Mindseta) The Agile Manifesto

II. Agile Values III. Agile PrinciplesIV. Scrum RolesV. Scrum TechniquesVI. Commonly Used Agile ArtifactsVII. Agile Testing Strategies

a) The goals of testing in an Agile environment

b) The Role of Agile Testersc) Agile Testers as part of the project

team d) Testing in an Agile Environment

VIII. Agile Techniques & Conceptsa) Refactoringb) Test-driven Development (TDD)c) Agile Model-driven Development

(AMDD)IX. Testing in the Agile SDLCX. Testing within an IterationXI. Agile Testing QuadrantsXII. Testing during Feature Development

a) Participation in design reviewsb) Sequencing of implementation tasksc) Developer testing versus user testingd) Communication of code changese) Feature unit testing strategies

XIII. Exploratory Testinga) Dealing with incomplete specsb) Session-Based Exploratory Testingc) Ad-hoc vs. Exploratory Testingd) Exploratory test objectives: definition

and prioritizatione) What is Chartering?f) Elements of a Charterg) Recommendations for Good

Charteringh) Mnemonics for Risk and Coverage

Ideasi) Risk and Coverage Knowledge Base

This course covers the concepts, practices andimplementation of agile software testing. Afterknowing the standard artifacts needed in testingsoftware projects, participants will learn how tostrategize, plan, design and execute tests in shortdevelopment iterations and with incompletespecifications.

Training Objectives

At the end of the course, the participants will be able to: 1. Apply the concepts of Agile development.2. Test effectively in agile project environments.3. Describe the agile life cycle.4. Describe the agile development practices.5. Perform exploratory testing.6. Strategize testing in an agile environment.

Duration 2 days

Documenting and Managing RequirementsThis course provides practical skills necessary todocument, model, analyze and manage user-driven requirements. Participants will have abetter understanding on how to represent “whatthe system shall do” and how to communicatebetter with business experts, systems analysts,designers and developers. In depth practice ofuse cases will be discussed. Participants will learnhow to identify and translate business goals andneeds into system features, and use them toderive both functional and non-functional systemrequirements.

TopicsI. Concepts and Principles of Requirements II. Software Requirements and IEEE Std 830-

1998a) What is Software Requirement?b) Highlights of IEEE Std 830-1998c) Standards in writing requirements

III. Classification of Requirementsa) Classification of Requirements (FURPS+)b) Requirement Types Based on Volere

IV.Requirements Management from Lifecycle Perspectivea) Manage Solution Scope and

Requirementsb) Manage Requirements Traceabilityc) Maintain Requirements for Re-used) Prepare Requirements Package

V. Communication Requirements

Training ObjectivesAt the end of the course, the participants will beable to:1. Present the distinction among levels of

requirements.2. Explain how to write the business requirements

documented in a standard artifact.3. Use IEEE Standard 830.4. Write good requirements based on

international standards and practices.5. Describe software requirements classifications

based on various sources.6. Identify and describe the major areas of

requirements management.7. Explain the importance of requirements

communication in an organization.

Duration 2 day(s)

Elicitation TechniquesEliciting requirements is a key task in businessanalysis. Elicitation is about bringing out ordrawing forth something latent or potential. Thiscourse covers the processes in requirementselicitation and how the various techniques inelicitation are put to practical use. This coursediscusses the appropriate usage of a certainelicitation technique. Role playing and puttinginto live scenario are the methods employed inthis course to effectively learn the techniques.

TopicsI. Elicitation DefinedII. Elicitation ObjectivesIII. Generally Accepted Elicitation Techniques

and Synonymsa) Brainstormingb) Document Analysisc) Focus Groupd) Interface Analysise) Interviewsf) Observationg) Prototypingh) Requirements Workshopsi) Survey/Questionnaire

IV. Choosing Between TechniquesV. Elicitation Processes

a) Inputsb) Tasks

i. Prepare for Elicitationii. Conduct Elicitation Activityiii. Document Elicitation Resultsiv. Confirm Elicitation Results

VI.Problems with Requirements ElicitationVII.Guidelines in Requirements Elicitation

Training ObjectivesAt the end of the course, the participants will be able to: 1. Describe the processes in requirements

elicitation.2. Apply the commonly used elicitation

techniques.3. Identify when the elicitation techniques are

applicable.4. Employ the guidelines in eliciting requirements.

Duration 2 day(s)

Enterprise Architectural Design (Intro to TOGAF 9.1)Enterprise Architecture (EA) defines the currentcapabilities of an organization. WithoutEnterprise Architecture, an organization employschange in a trial-and-error mode.

This is a two-day course covering essentialaspects of Enterprise Architecture, outlines theenterprise architecture roadmap, presents how todesign the four domain architectures, namely:Business Architecture, Data Architecture,Application Architecture, and TechnologyArchitecture. This course shall present therelationships and dependencies of each of thefour domain architectures and will also explainhow enterprise architecture encapsulates systemarchitecture. Prior to selecting domain specificsystem architecture, it is required to pass throughthis course to put the right context ofarchitecture and prevent misalignment whenintegrating architectures.

This course will provide an overview aboutEnterprise Architecture, which has the followingbenefits and value:•You will get an extensive overview about

Enterprise Architecture from the business andtechnology perspective and how it supports thebusiness strategy and finally ensures the successof your organization.

•You will know the composition of EnterpriseArchitecture, thereby preventing you fromdesigning layers of architecture in silos.

•You avoid expensive and wasteful ad hoc systemarchitecture investments.

•You reduce the risk of failure.

Duration 2 day(s)

Training ObjectivesAt the end of the course, the participants will be able to: 1. Create a model of the current enterprise

architecture.2. Explain the importance of having a cohesive

Enterprise Architecture framework andtechnology perspectives.

3. Perform enterprise architecture maturityassessment.

TopicsI. The Business Rationale for Enterprise

Architecture and TOGAFII. The TOGAF Architecture Development

Method and its deliverables, including Business, Data, Applications and Technology Architecture

III. The Enterprise ContinuumIV. Enterprise Architecture GovernanceV. Architecture Principles and their DevelopmentVI. Architecture Views and ViewpointsVII. An Introduction to Building BlocksVIII. Architecture PartitioningIX. Content Framework and Meta ModelX. Capability Based PlanningXI. Business Transformation ReadinessXII. Architecture Repository

Methods in Solutions Analysis and DesignThis course discusses various methods in systemsanalysis and design covering both structured andobject-oriented. It covers how Object OrientedAnalysis and Design uses the Unified ModelingLanguage. The course includes the application ofdesign patterns and how it can be used tooptimize system design.

TopicsI. Structured Systems Analysis and Design

a) Data Flow Diagramb) Entity Relationship Diagram

II. Strengths of Object-Orientation in Systems Analysisa) How Object-Orientation Affects the Frame of

Mindb) Comparison of Structured Analysis vs. OO

Analysis (Diagram Perspective)III. Introduction to Object Oriented Analysis and

Designa) Overview of the ICONIX Processb) Introduction to UML 2.0c) UML Diagrams Used with ICONIX

IV.Requirements Analysisa) Domain Modelingb) Use Case Modeling

V. Analysis and Preliminary Design a) Robustness Analysisb) Use Case (Analysis vs. Design “Ready”)c) Preliminary Design Review

VI.Detailed Designa) Creating Sequence Diagramsb) Using Collaboration and State Diagramsc) Updating the Static Modeld) Critical Design Review

VII.Implementationa) Creating Deployment Diagramsb) Creating Component Diagrams

VIII.Object-Oriented Design Principlesa) Characteristics of a Bad Designb) OOD Principles: SOLIDc) Introduction to Design Patterns

Training ObjectivesAt the end of the course, the participants will be able to: 1. Differentiate Structured vs. Object-Oriented

analysis and design.2. Apply object-oriented analysis and design

principles to software development.3. Use various UML diagrams and tools to

perform Object-Oriented Analysis and Design.4. Describe Object-Oriented Design Principles in

Software Design

Duration 2 day(s)

Performance Metrics in Business Analysis

This course is designed to demonstrate how tomeasure performance and outputs of thebusiness analysis processes and the role that isinvolved in it – the Business Analyst. This coursediscusses methods and tools to elicit, analyze andinterpret metrics in the business analysisprocesses and related process areas includingproject and performance metrics.

TopicsI. Metrics and Measurement

a) Rationale Needed in Measurementsb) Measure vs. Metrics vs. Indicator vs. KPIc) Scales of Measurementd) What Should We Measure?

II. Performance Measurement Design Processa) Understanding and Mapping Business

Structure and Processesi. Stakeholder Management Process

b) Developing Business Performance Opportunitiesi. The Kano Modelii. The MoSCoW Model

c) Understanding the Current Performance Measurement System

d) Developing Business Performance Indicatorsi. Using Critical To Quality (CTQ) in

Deriving Metricsii. Building CTQ Attributesiii. Goal-Question-Metric (GQM)

Measurement Modeliv. Input-Process-Output-Outcome (IPOO)

Measurement Modele) Deciding How to Collect the Required Dataf) Designing, Reporting and Performance Data

Presentation Formatsg) Testing and Adjusting the Performance

Measurement Systemh) Implementing the Performance

Measurement SystemIII. Business Analysis Processes Metrics

Training ObjectivesAt the end of the course, the participants will be able to: 1. Setup, analyze and interpret quantifiable

measures related to business analysis.2. Define, implement, and monitor a BA

measurement program.

Duration 2 day(s)

Solution Assessment and ValidationThis course presents the building blocks ofassessing solutions both for processimprovement and IT-enabled solutions. Thiscourse is designed in two parts, i.e., assessingbusiness value of a solution based on monetaryreturns and assessing the effectiveness of asoftware/system solution.

The first part of the course covers quantifyingsuccess of a solution into monetary terms. It shallinclude the savings declaration of projects andthe measuring techniques to quantifyimprovement value. This is suitable fororganizations who run kaizen, reengineering,software development, lean or six sigma projects.

The second part of the course discusses theprocesses and deliverables of user testing. Asbusiness analyst, one of the primaryresponsibilities is to aid the customers in theiracceptance testing prior to system/softwareacceptance or sign-off.

TopicsPart 1I. Rationale in Measuring Solution EffectivenessII. Techniques in Measuring SolutionsIII. Activity-Based Costing/Management (ABC/M)IV.Cost of Poor Quality Techniques

Part 2I. Structured Testing

a) The Test Processesb) Inputs t Acceptance Test Planningc) Roles in Software Acceptance Testingd) Levels of Testinge) Testing Types

II. Test Designa) Test Caseb) Fundamental Testing Strategiesc) Deriving Test Cases from Use Casesd) Deriving Test Cases for Performance Testse) Deriving Test Cases for Security/Access

Testsf) Deriving Test Cases for Product Acceptance

TestIII.Test Case Design Approaches/Techniques

a) Validation Methodsb) Equivalence Partitioningc) Boundary Value (BV) Analysis

IV.Test Reporting

Duration 2 day(s)

Training ObjectivesAt the end of the course, the participants will be able to: 1. Describe Cost of Poor Quality Calculation

Techniques and Activity-basedCosting/Management.

2. Identify tangible and intangible benefits ofsolutions.

3. Draft acceptance test plan.4. Draft test cases based on functional and non-

functional requirements.5. Design test cases including test scenarios and

expected results.6. Use IEEE Std 829 in writing acceptance test

plans.7. Estimate testing costs and schedules using

proven techniques.