Course Information

Certi�cate in Train-the-Strategic Trainer Natures and Objective

• This workshop strongly aims at developing in-house trainers with professional training skills on how to design and conduct tailor-made professional skills training for their own sta�

• Various strategic training skills topics which include team building, coaching, innovation and selling skills will be presented by the Trainer in the workshop together with a demonstration of e�ective designs among which three related training designs were awarded the “Award for Excellence in Training in Hong Kong” and “Hong Kong Award for Industries – Customer Service “

• An E�ective Trainer Guide on Professional Selling Skills Workshop with trainer guide on 60 pages written by the Trainer will be shared with participants showing how to design and write an e�ective trainer guide

• Two World Class Management Games of Tai Pan and Flying Starship will be presented• Participants will learn the best training practices and most fashionable trends and strategies in training• Workshop leader is Raymond Fung, a triple award winner of Award for Excellence in Training in Hong Kong

Target Participants

Executive, Manager, Supervisor, Human resources and training professional sta� who need to manage training functions or intend to improve business performance via training intervention

To be eligible for the course certi�cate, full programme participants are required to ful�l ALL of the below requirements:- Attend all sessions; AND- A pass mark in the end-of-term assessment

(3 Days; 22.5 Hours)15, 22 and 29 June 2019 9:30 am – 6:00 pm

HKIHRM, Suite 1503, 15/F68 Yee Wo Street, Causeway Bay, Hong Kong

Cantonese (with English materials)

Mr Andy Wong Tel: (852) 2837 3825 Email: learning@hkihrm.org

Early Bird O�er[Only if enrolment & payment are

received by 30 April 2019]

HK$6,000

HK$7,000

RegularFee

HK$7,000

HK$8,000

HKIHRM member

Non-member

Bundle o�er – 50% o�50% discount is o�ered to course participants on purchase

of a ticket of the ‘Training & Development Needs Seminar’ (21 June) in their own name.

Certi�cate in Train-the-Strategic Trainer

Module 1: Identi�cation of Training and Development Needs

• Survey Approaches  - Customer Feedback Survey  - Training Needs Analysis Survey (Survey Template with 10

pages will be shared) - Problem Centre Approach • KPI Analysis  • Individual Needs Determination:  - Sta� Interview  - Sta� Competencies Survey  - Performance Appraisal  - Onsite Observation

Module 2: Designing and Tailoring E�ective Training and Development Programmes

• Writing Training Objectives • Conceptual Model for designing a Training & Development

Programme • Classic Learning Theories and Adult Learning Principles • Application of Programmed Learning (for Knowledge and

Skills Transfer) and Experiential Learning Approach(for Attitude Change) in Course Design 

• Using Various Training Methods • Writing Trainer’s Guide and Lesson Plan • Demonstration of E�ective Training Design on topics of

leadership, team building, coaching and professional selling skills

 Module 3: Application of Experiential Learning in

Designing E�ective Training Programmes to Change Mindset and Attitude of Trainees

• Experimental Learning Cycle • Strength and Considerations of Experiential Learning and

Facilitation • Designing and Facilitation of Experiential Learning

Activities/Structured Exercises • Demonstration of Experiential Learning in Various Training

Programmes  

Enquiry:Mr Andy Wong Tel: (852) 2837 3825 Email: learning@hkihrm.org

Module 4: Professional Presentation and Facilitation Skills of Trainers

• Audience-centred training presentation• Problems of presenters• Criteria of a professional presenter• Presentation self - analysis • Preparation of a professional presentation• Anxiety and stress management• Nervous control techniques:• How to deliver training presentations: Style, Voice Quality,

Body language, Gesture, Eye contact, Techniques from one to small group presentation, Techniques from one to thousand presentation

• Managing your trainees and audience• Handling and answering questions and comments from trainees• Handling objections and trouble makers in class• Facilitation skills in training process

Module 5: Evaluation of Outcomes and Bene�ts of Training Programme

• Four Levels of Evaluation: Reaction, Learning, Behaviour, Results • Methods of Evaluation • Measurement of Contributions of Programme to the

Business Strategies  Module 6: Fashion Training Strategies• Strategic Management Training Programmes and Strategies • E�ective Customer Service Training Strategies • Process Improvement Training and Strategies • Management Development Programmes and Strategies • Technology Based Training Strategies  Module 7: Demonstration of World Class

Management Game • “Tai Pan Management Game”(Suitable for training design of

Strategic Management, Company-wide Cultural Building for Business Enhancement, Team Building, Team Fighting for Business / Sales Target)

• “Flying Starship Management Game” (Suitable for training design of Managing Customer Service, Service Excellence for Team, Quality Management and Internal Customer Service Training for Cross Departmental Co-operation)

Workshop Leader

Raymond Fung, Principal Consultant, Strategic Consulting LimitedMr Fung is the Principal Consultant of Strategic Consulting Limited which is a regional management, selling & customer service, training, and human resources consulting corporation. Raymond holds double master degrees in Industrial Relations and Business Administration. He also possesses a professional quali�cation in training management and over 25 years has trained up more than 80,000 managers and executives on various management training topics. Raymond was the General Manager of a listed company and such senior management experience contributes to his sharing on practical application in the training process.Raymond has extensive management and training consulting experience. He has provided training and consultancy for over 200 reputable and public listed companies in Hong Kong covering the industries of oil, hotel, express delivery, telecommunication, banks, insurance, �nance, airline, retail, jewellery, cosmetics, public utilities, property development, property management, construction, trading, food & catering , technology, pharmaceuticals, healthcare, tourism & hospital and public sectors including disciplinary forces. Raymond’s professionalism in training has obtained public recognition. He has been conferred with three Awards for Excellence in Training in Hong Kong.Between 2003 and 2016, for Raymond has also facilitated many clients to win various public awards including the Best Practice Award – Training & Development, Next Magazine’s Best Customer Service Awards, Hong Kong Award for Industries – Customer Service – Grand Award and Customer Service Award, Hong Kong ACE Service Award – Grand Award and Counter Award and Hong Kong Call Centre Association – Gold Award on Call Centre of The Year and Mystery Shoppers Assessment Award, RMA Mystery Shoppers Survey Award and Courtesy Award.

ENROLMENT FORM Tel: (852) 2837 3825 Email: learning@hkihrm.org

Certificate in Train-the-Strategic Trainer CPD: 22.5 hours

Venue: HKIHRM, Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay, Hong Kong Date and Time: 15, 22, 29 June 2019 9:30 am – 6:00 pm

Participant

Early Bird Rate^: Member HK$6,000 Non-Member HK$7,000

^Only if enrolment & payment are received by 30 April 2019

Regular Fee: Member HK$7,000 Non-Member HK$8,000

Discount: HKIHRM Coupon*: Save HK$100 / HK$150

*Only one HKIHRM coupon is accepted on each enrolment and please indicate its value (HK$100 / HK$150) whichever applicable.

Company: Membership No: (if any)

Name: Mr/Ms Job Title:

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A. Payment Method Cheque: Mail a crossed cheque payable to "Hong Kong Institute of Human Resource Management Ltd" to “L&D Department, HKIHRM,

Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay”. Post-dated cheques are not accepted. Credit Card: Please complete the authorisation form below:

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B. Cancellation Policy

HKIHRM reserves the rights to replace the speaker and/or cancel or alter, content, timing, and venue of the event, as well as to reject any enrolment for whatever reasons at any point in time.

No refund will be granted on cancellation of confirmed enrolment. Also, no-shows will incur the full cost of enrolment. If Typhoon Signal No.8 or above or Black Rainstorm Warming is hoisted at 6:00 am, the scheduled event will be cancelled. If the event is cancelled due to any unforeseen circumstances such as bad weather or natural disaster, the HKIHRM is not responsible

for any expenses incurred by the registrant. Notice of the reschedule arrangement will be sent out within 10 working days.

C. Personal Data Collection Statement 1. Applicants' personal data is collected and kept for processing the application for course enrolment, admission, academic and related

administration purposes. The data provided will be handled in accordance with the provisions of the Personal Data (Privacy) Ordinance of the HKSAR.

2. The personal data provided in this form will be used by the Institute for direct marketing activities, including but not limited to the promotion (e.g. special offers and discounts) for HKIHRM events, activities, training programmes, awards, survey and other services

that it may deploy. If you do not wish to receive such information as stated, please indicate your objection by ticking the box.

I have read, understood and agreed to all details of the above terms and conditions.

Signature of Participant: Date: