FY 2017 Work Plan

CG Luxembourg, 10 May 2016

Five Priority Areas

Understanding demand to effectively deliver for the poor

Financial innovation for smallholder families

Developing robust provider ecosystems

Building an enabling and protective policy environment globally

Promoting effective and responsible funding for financial inclusion

2

CGAP V Strategy

Global Presence

Research and Learning Agenda Activities

Global Presence

Research and Learning Agenda Activities

Organizing for Impact

5

One CGAP

Strategic and nimble

Streamlined management

team

Deeper and forward looking

technical engagement

Greater focus on member

needs

Team Structure

6

What’s New?

7

Management

Team

Budget

HR

Policies

Priorities

Technical

Team

Intellectual

Leadership

Strategic

Planning

Determines

Learning Agenda

Member

Engagement

CGAP Governance

Member Outreach

Fund-raising

Research

R&D

Manages

Technical Team

Agenda

Seeds Research in

New Areas

CGAP VI Strategy

Objective: Guide providers to an understanding of poor

customers to create solutions that boost uptake

and use of financial services

How: Develop conceptual framework, do deep demand

side work, guide financial service providers on

new solutions for poor customers, including

smallholder families

Customer and Provider Solutions Pillar

8

Innovating for

Smallholders

Customers at the

Center

Digital Finance

Frontiers

Initiatives

CU

STO

ME

R A

ND

PR

OV

IDE

R

SO

LUTI

ON

SHighlights

9

FY 16 Highlights

Completed the first version of the Guide to Customer Centricity

Released results from financial diaries with smallholder households

Delivered digital credit workshops in four markets

Launched a smartphone app specially designed for the poor in Myanmar

CU

STO

ME

R A

ND

PR

OV

IDE

R

SO

LUTI

ON

SCustomers at the Center

10

Five-year outcome

Increased adoption of customer centric approaches for the design of financial

products and services and their delivery by providers

FY 17 Priorities

Expand the Guide to Customer Centricity

Work with financial service providers to validate guidance and

demonstrate customer centric approaches

CU

STO

ME

R A

ND

PR

OV

IDE

R

SO

LUTI

ON

SDigital Finance Frontiers

11

Five-year outcome

Providers in multiple markets apply innovative business models to offer a

broad range of financial services leveraging digital payments to reach poor

people

FY 17 Priorities

Develop demonstration cases showing how open payments

platforms can expand innovation

Work with providers to develop and test new digitally delivered

solutions

Explore synergies between digital finance and access to

energy, clean water and education

CU

STO

ME

R A

ND

PR

OV

IDE

R

SO

LUTI

ON

S

FY 17 Priorities

Disseminate data and insights on smallholder households

Engage with service providers to develop and test new

financial solutions for smallholder families

Five-year outcome

New financial solutions to meet the diverse needs of smallholder households

Innovating for Smallholders

12

Objective: Create and enhance enabling and responsible

policy environments within which financial

services for the poor can be delivered

How: Provide guidance and technical assistance as

well as convene policymakers, regulators,

supervisors, industry standard setters, donors,

training institutes, dispute resolution bodies and

consumers

Policy Pillar

13

Protecting

Customers

Global Policy

Architecture

Graduating the

Extreme Poor

Initiatives

PO

LIC

YHighlights

14

FY 16 Highlights

Global Policy Architecture: 2nd GPFI White Paper “Global Standard-Setting

Bodies and Financial Inclusion: The Emerging Landscape”

Digital credit demonstrations with Tanzanian, Kenyan, and Filipino lenders

Additional governments launch major graduation adaptations and scale-ups

PO

LIC

Y

FY 17 Priorities

Deepen standard setters' understanding of policy, regulatory

and supervisory issues in digital financial inclusion, and foster

a vision for joint engagement

Focus on key emerging trends in financial products and

channels relevant to the poor (e.g., “RegTech”)

Pilot capacity building efforts to support inclusive supervision

and enforcement for resource-constrained authorities

Five-year outcome

Global standard setters, informed by innovations in emerging markets, better

understand the linkages between financial inclusion and stability, integrity and

consumer protection

Global Policy Architecture

15

PO

LIC

Y

Five-year outcome

Industry and policy measures adopted to ensure that low-income consumers

receive transparent, fair and safe financial services

Protecting Customers

16

FY 17 Priorities

Demonstrate industry and regulatory practices that better

protect customers of digital credit and payments

Facilitate consensus on essential data privacy and security

measures

Roll out training, capacity building on behavioral tools for

supervisors

PO

LIC

Y

Five-year outcome

2-3 reference countries and/or major donors are implementing well-

documented Graduation scale-ups

Graduating the Extreme Poor

17

FY 17 Priorities

Produce knowledge products on program cost-effectiveness

and scaling measures

Apply graduation insights for new CGAP research program on

excluded segments and the bottom billion

Design and implement strategy for responsible “exit” from

managing the knowledge hub and community of practice

Objective: Understand global market trends and strengthen

connections with CGAP’s work along with deep

country work in a few markets

How: Understand global trends and keep CGAP’s work

connected with what is happening on the ground;

bring global and deep country knowledge together;

partner with other organizations; and facilitate

crowding in

Inclusive Markets

18

Integrates regional

representation with inclusive

payments ecosystems work

Initiative

INC

LUS

IVE

MA

RK

ETS

Highlights

19

FY 16 Highlights

Ghana, India and Myanmar approved new regulations for digital financial

services providers

Significant increase in percentage of adults with active digital accounts in

Tanzania, India and Ghana

Published Latin America lessons on agent networks and the role of retailers in

financial inclusion

INC

LUS

IVE

MA

RK

ETS

Five-year outcome

Country success cases where digital payments are provided in a diverse and

competitive business ecosystem and are widely used

Inclusive Markets

20

FY 17 Priorities

Shape updated branchless banking regulations for Pakistan based on the

regulatory impact assessment conducted in FY16

Work with regulators in Myanmar and West Africa to help them implement

and improve recently adopted digital financial regulations

Work with governments in Bangladesh and Ghana to develop strategies

and pilot test procedures for digitizing government payments

Conduct studies and projects in the Middle East to better understand the

financial needs of refugees and seek improved ways to address their

needs

Objective: More effectively serve the needs of

CGAP’s membership

How: Enhance the information loop

between CGAP’s work and its

members

Member Engagement and Governance Pillar

21

Gateway AcademyFunder Guidance

Initiatives

ME

MB

ER

EN

GA

GE

ME

NT

AN

D G

OV

ER

NA

NC

EHighlights

22

FY 16 Highlights

“A Market Systems Approach to Financial Inclusion: Guidelines for

Funders” launched in September

Learning Event for Funders on Digital Finance, March 2016

Measuring Market Development Working Group test and debate upcoming

handbook recommendations

ME

MB

ER

EN

GA

GE

ME

NT

AN

D G

OV

ER

NA

NC

E

FY 17 Priorities

Knowledge products and learning events

Publication of Measuring Markets Handbook and case studies

2016 Annual Funder Survey and “Funding Explorer” analytics

tool

Five-year outcome

Improve channeling of funding to facilitate the development of inclusive

financial markets and related market measurement approaches

Funder Guidance

23

ME

MB

ER

EN

GA

GE

ME

NT

AN

D G

OV

ER

NA

NC

E

FY 17 Priorities

Finalize e-Learning platform

Develop 8 pilot courses

Outcome

Create an online learning platform aimed at increasing capacity of financial

inclusion professionals in Sub-Saharan Africa

Gateway Academy

24

CGAP VI Strategy

R&D

Technical TeamTechnical decision

making &

prioritization

Curated topics of

exploration

Setting CGAP’s

future direction

Strategy, Research and Development

STR

ATE

GY,

RE

SE

AR

CH

AN

D

DE

VE

LOP

ME

NT

FY 17 Priorities

Technical team discussions; set priorities; ‘sunset’ and exit

where appropriate

Launch ‘on-ramp’ research. Topics to be covered include:

excluded groups (refugees, extreme poor, women’s FI)

Launch CGAP VI process: scenarios exercise, external survey,

member consultations

Objective

Improving CGAP’s technical processes for remaining on the frontier. Building

on CGAP’s biggest asset, its intellectual capital.

Strategy, Research and Development

26

Communications

27

Knowledge

ManagementEditorial

Online

(CGAP.org, MFG)

Objective

Create targeted knowledge products and messaging that advance

the financial inclusion agenda and influence policymakers,

financial service providers, members and others

CO

MM

UN

ICA

TIO

NS

Communications

28

FY 17 Priorities

Publications and Multi-Media

Customers Guide Platform

Data Analytics Toolkit

Smallholders Survey Paper

Digital Finance Video for Standard Setting Bodies

CGAP.org Redesign & Microfinance Gateway

CGAP.org upgraded, incorporating Audience Survey

recommendations

New marketing push for Microfinance Gateway

Knowledge Management

More efficient sharing internally

Advancing financial inclusion to improve the lives of the poor

www.cgap.org