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What Managers Do

Get things done throughother people

Make decisions, allocateresources, and direct theactivities of others toattain goals

Do their work in an

organization

MANAGEMENT FUNCTIONS:

1) Planning2) Organizing

3) Leading

4) Controlling

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Management Functions (cont’d) 

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Management Functions (cont’d) 

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Management Functions (cont’d) 

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Management Functions (cont’d) 

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Management Skills

Technical skillsThe ability to apply specializedknowledge or expertise.

Human skillsThe ability to work with, understand,and motivate other people, bothindividually and in groups.

Conceptual SkillsThe mental ability to analyze anddiagnose complex situations.

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Effective Versus Successful Managerial

 Activities (Luthans)

1. Traditional management

• Decision making, planning, and controlling

2. Communication

• Exchanging routine information and processingpaperwork

3. Human resource management

• Motivating, disciplining, managing conflict, staffing,and training

4. Networking

• Socializing, politicking, and interacting with others

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“Effective” vs. “Successful” Managers…. 

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So….What is Organizational Behavior? 

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Systematic Study

We are looking for “overall” relationships…. 

YOUR experience may not fit with a particular OBtheory. THIS IS COMMON! However, we are

looking for patterns…. 

Behavior is “generally” predictable 

There are differences between individuals

There are fundamental consistencies in behavior There are rules (written and unwritten) in almost

every setting

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Contributing Disciplines to OB

Psychology

Sociology Social Psychology

Anthropology

Political Science

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There Are Few Absolutes in OB

ContingencyVariables x y

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Challenges and Opportunity for OB

Responding to Globalization Managing Workforce Diversity

Improving Quality and Productivity

Responding to the Labor Shortage

Improving Customer Service

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Challenges and Opportunity for OB (cont’d) 

Improving People Skills

Empowering People

Coping with “Temporariness” 

Stimulation Innovation and Change

Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior

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The Dependent Variables

 x

 y

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Key Examples of Dependent Variables

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The Dependent Variables (cont’d) 

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The Dependent Variables (cont’d) 

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The Dependent Variables (cont’d) 

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The Independent Variables

IndependentVariables

Individual-LevelVariables: ability,IQ, personality,

etc

OrganizationSystem-LevelVariables: org

culture, HR

Group-LevelVariables:Teamwork,

leadership, etc

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SUMMARY

Managers need to develop their interpersonal (people

skills) to be effective in their jobs.