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Savin

gLive

s

SkillsforLife

VER 4.0 061009

BRONZE MEDALLIONPUA21304 Certificate II in Public afet!

"A#uatic Re$cue%

COMMUNICA&ION

C'a(ter )

7/24/2019 Ch8_BM

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VER 4.0 061009

Learnin* Outc+,e$

Interpersonal communication process

5 skills of effective communication

!annels use" for communication

#arriers to effective communication

$roup "iscussions an" meetings

%ocument proce"ures

SLS& signals

'

& successful one(on(one "iscussion)

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VER 4.0 061009

C+,,unicati+n -ill$

A$ a life$a.er !+u ,i*'t u$e c+,,unicati+n $-ill$ t+/

*erform rescues+ alone,team

Inform an" e"ucate t!e pu-lic

ork /it! ot!er emergenc services

omplete "ocumentation

Learn ne/ proce"uresork in a team

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VER 4.0 061009

Effecti.e C+,,unicati+n$

Effecti.e c+,,unicat+r$ u$e ifferent lan*ua*e in

ifferent $ituati+n$ Lan*ua*e e(en$ +n/

2!e

purposeof t!e communication3'at)

2!e audienceof t!e communication3'+)

2!emethodof communication3'+)

4

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VER 4.0 061009

Met'+$ +f C+,,unicati+n

&'r+u*' b+! lan*ua*e

aciale(re$$i+n$

5

*e$ture$

&6ROU76 7RAP6IC

8MBOL

PIC&URE

I7N

8MBOL

&'r+u*' +r$

(+-en

5

ritten

5

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VER 4.0 061009

i.e $-ill$ t+ en$ure

effecti.e c+,,unicati+n

6

7/24/2019 Ch8_BM

7/23VER 4.0 061009

9erbal C+,,unicati+n

:'en c+,,unicatin* !+u ill/

Ec!anging information

ocus on important points

*articipate in "iscussion&tten" -riefings,meetings

Barrier$ t+ c+,,unicati+n/

#ackgroun" noise

Inappropriate language+ tone an" volume

Incorrect,unfoun"e" assumptions

ailure to listen

onflict,argument7

7/24/2019 Ch8_BM

8/23VER 4.0 061009

9erbal C+,,unicati+n$ "c+nt%

Life$a.er$ nee t+/

!eck t!at t!e message is

un"erstoo"

%efine t!e c!ain of comman"

8se enoug! /or"s

8se recognise" language an" s!are" terms

8se a clear structure

7/24/2019 Ch8_BM

9/23VER 4.0 061009

C+,,unicati+n Pat'a!

9

7/24/2019 Ch8_BM

10/23VER 4.0 061009

Li$tenin* -ill$

2o -e effective in spoken communication ou nee" goo"

listening skills. 2!ere are t!ree levels of listening. &im for t!e

t!ir":

1$tLe.el ; NON 6EARIN7

e are not taking in /!at is sai".

2nLe.el ; 6EARIN7

e ma sa es or no an" no" occasionall.Remem-er

little -its+ -ut can;t respon" a"e

7/24/2019 Ch8_BM

11/23VER 4.0 061009

N+n;9erbal C+,,unicati+n

ommunication is more t!an =ust /or"s. In fact

/or"s are onl a small part of communication. &

tpical message is ma"e up of:

=> is /or"s3)>is au"i-lenon(ver-al communication.

i.e. voice tone+ stress+ pace an" pitc!.

??>is visual,non(ver-al communication.

i.e. -o" gestures+ postures an" facial epressions.

-o" language 3positive an" negative

11

7/24/2019 Ch8_BM

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B+! Lan*ua*e@7e$ture$

Ina((r+(riate

$t!le

1'

Ne*ati.e $t!le

P+$iti.e $t!le

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13/23VER 4.0 061009

N+n;9erbal C+,,unicati+n

Ea,(le$

2ouc!

Ee contact

acial epression

*osture

$ait

$estures > !an" signals

*!sical appearance

%ress > grooming

Voice tone+ pitc!+ volume+ pace

Silence

1

:'+ +ul !+u turn t+ in an e,er*enc!

7/24/2019 Ch8_BM

14/23VER 4.0 061009

7ra('ic C+,,unicati+n

Sm-ols suc! as re" an" ello/ flags an" uniforms+ areuse" to in"icate safe s/imming areas an" i"entif ?/!o /e

are@. Stan"ar" sm-ols are use" to communicate /it! t!e

pu-lic.

14

ir$t Ai e#ui(,ent / :'ite *ra('ic

+r ritin* +n a *reen bac-*r+un

7/24/2019 Ch8_BM

15/23VER 4.0 061009

Ea,(le$ +f Au$tralian !,b+l$

5 t!le 7uie i*n$

15

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electin* C+,,unicati+n &++l$

I$ t'e (ur(+$e/

Internal or eternal)

ormal or informal)

Pr+ce$$/!o to)

Ao/ muc! information)

Is "ocumente" proof re

7/24/2019 Ch8_BM

17/23VER 4.0 061009

LA i*nal$"Beac' t+ :ater%

Signals are an essential part of patrolling "uties. &ll signals

must -e ma"e "istinctl an" repeate" until t!e are

ackno/le"ge" an" un"erstoo"

17

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LA i*nal$"Beac' t+ :ater%

1

7/24/2019 Ch8_BM

19/23VER 4.0 061009

LA i*nal$":ater t+ beac'%

19

6+20+e$a$2i,,erintr+uble$i*nalA

7/24/2019 Ch8_BM

20/23VER 4.0 061009

LA i*nal$"Beac' t+ :ater%

'0

7/24/2019 Ch8_BM

21/23VER 4.0 061009

Practical

$roup practice all signals

In groups: plan an" con"uct a pre patrol -riefing

session

'1

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VER 4.0 061009

Interpersonal communication process

5 skills of effective communication

!annels use" for communication

#arriers to effective communication

$roup "iscussions an" meetings

%ocument proce"ures

SLS& signals

Learnin* Outc+,e$

''

7/24/2019 Ch8_BM

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VER 4 0 061009

&'an- 8+u

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