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Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13 Adaptive HR Solutions, LLC www.adaptivehrs.com 1 Chad V. Sorenson, SPHR HR Tampa Conference & Expo November 6, 2013
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 1
Chad V. Sorenson, SPHRHR Tampa Conference & Expo
November 6, 2013
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 2
War for talent Improve new hire experience Lean business environmentsDevelop pipeline of talent Poor execution could mean losing talent
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 3
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60
80
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Retention Attaining Goals Hiring MgrSatisfaction
Best in Class Average LaggardsAberdeen Group - 2013
Greater turnover Lower engagement Less productivity Loss of respect for managementHurt the company brand Blame it on HR!
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 4
Tools & People◦ What does your new process look like◦ What resources are needed◦ Who will do what
Creating Buy-in◦ Showing ROI◦ Tying into strategic goals of company◦ Change management
Defining Success◦ Statistics / Dashboard◦ Surveys (Employees and Hiring Managers)◦ Continuous Improvement
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 5
How long should our onboarding process last? 14%
16%
21%
29%
5%15%
1 Day 1 Week < 1 Month< 3 Months 3-6 Months > 6 Months
What are our goals?◦ Forms◦ Tasks◦ Socialization◦ Performance Management◦ Speed to 100% Productivity
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 6
$1,047,110
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 7
Best in class focus◦ Introduce new hires to the go-to people◦ Peer networking opportunities & events
Average employer focus◦ New hire checklist◦ Provide forms prior to day one◦ Ensure compliance on forms
Are you strategic or tactical?
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 8
Performance management ProductivityCustomer retention Revenue per full-time employee Employee morale & engagement
Giving Company Info vs. Performance-Centered Curriculum
One size fits all vs. Tailored experiences
Series of formal courses vs. Fluid onboarding experiences – formal, informal, social learning
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 9
Most content generated by company vs. More content by colleagues and peers
Manager’s responsibility vs. Shared responsibility
Explain company brand vs. Embody company brand
◦ Top tier in technology world◦Online presence and automation◦Manual onboarding◦Hard copies new hire forms◦ Process didn’t match culture◦ Reduce administrative costs by 25%◦ Reduced number of steps by 60%
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 10
Who owns it???
Human Resources Recruiting Training & DevelopmentOnboarding SpecialistHiring Manager
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 11
Centralized Process◦ Consistency◦Not necessarily centralized execution
Accountability◦Many stakeholders – do they all know their part
Technology◦ Investment here improves strategic and tactical
Define key metrics◦ Strategic Goals of company◦ ROI / Success
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 12
Find Desk and Start Work
Fill Out Paperwork
Hire New Employee
Hire Employee
Complete paperwork
Give Tour
Talk About History
Explain Phone System
Give Baseline skills test
Explain safety policy
Take a breakConduct Sexual
harassment class
Break for lunch
Convince new hire to return
Review job description
Remind them they will meet
their mgr today
Look at Performance Review Form
Ask why new hire is crying
Explain to mgremployee quitStart Over Again
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 13
Pre-employmentDay 1Week 1 First 90 Days First Year
Define owner of processCreate visibility – hiring manager involvement
Extend process beyond day 1Align with strategic goals of company
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 14
Define metrics Invest in technologyMake it part of learning process and career development
Balance tactical and strategic elements
Lack of management buy-in Resistance to change Budget Lack of staff Lack of action in other areas (T&D, Technology, etc.)
Crisis management
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 15
Onboarding: Getting It Right From the Beginning HR Tampa – 11/6/13
Adaptive HR Solutions, LLCwww.adaptivehrs.com 16
Chad V. Sorenson, SPHRPresident
[email protected]@CVSorenson
