Challenges and OppOrtunities Msps are FaCing in 2017› Technology

MSPs work in an environment that is constantly changing for both the needs of customers and the

technology in which they provide. Fanning the flames is the fact that MSPs operate in a highly competitive

environment with a large number of direct competitors, which further emphasizes their need to differentiate

themselves with greater effectiveness.

The challenges that MSPs face are many — the number of workplace devices is exploding, the number of

security breach incidents is expanding, and higher demand for more robust collaboration tools continues. Yet

the technology deployed must be a conductor of success rather than a stumbling block for users. By identifying

these challenges and transforming them into growth-focused opportunities, MSPs can more effectively position

their customers for success.

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Highly successful MSPs know the Achilles heel of growth is complacency.

Those with the best results create strategies that are fluid, easily adapt to

disruptive technologies, and find ways to better serve customers with fewer

wasted hours. The key to accomplishing this is more effective manageability.

But how can MSPs achieve greater manageability when the number of workplace

devices is exploding? Consider these seven elements to maximize results and

profits for your MSP.

KeY tips FOr MOre pOWerFul ManageabilitY

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The number of devices that MSPs are managing is rapidly growing. In fact,

growth in the number of these devices has increased by 72 percent since

2014.1 This expansion is fueled by remote work, with an increased number of

employees (61 percent) working in locations outside the office at least part of

the time.2 As a result, employees report using at least three or more devices

daily to complete their work.2

the ChallengeWorkplace devices have multiplied, generating heavier MSP workloads

eMplOYees repOrt using at least three Or MOre

deviCes dailY tO COMplete

their WOrK.2

1. Citrix, “7 Enterprise Mobility Statistics You Should Know,” 2015.2. Forester Research, “The Expanding Role of Mobility in the Workplace,” 2012.

More companies are turning to MSPs for help with managing IT needs and

demands. In fact, 64 percent of companies report using MSPs for at least one

operational function.3 What’s more, nearly half of IT executives (43 percent) plan

to increase MSP budgets in the coming months.4 This creates a huge opportunity

for MSPs, but they must be prepared for the growth.

With rising demands, MSPs must position themselves for becoming increasingly

efficient while keeping costs reasonable for clients.

the iMpaCtKeeping costs manageable despite rising workloads deMand

FOr Msps is rising, With

43 perCent OF it exeCutives

planning tO inCrease

budgets in this area.4

For more information, visit us here.3. Barracuda, “3 Reasons why the Managed Service Provider Market is Flourishing,” 2016.4. Computerworld, “Forecast 2015: IT Spending on an Upswing,” 2014.

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MSPs need to reach devices through more powerful remote manageability.

They must reduce the number of deskside visits and the amount of time spent

on the road. When this is accomplished, staff are empowered to spend more time

solving client problems and less time on unproductive and wasteful tasks.

the needSaving time and reducing waste Msps Must

reduCe the nuMber OF

desKside visits and the

aMOunt OF tiMe spent On

the rOad.

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Intel® vPro™ technology provides powerful remote manageability, hardware-

enhanced security, and productivity-enhancing capabilities. Intel vPro

technology-enabled devices can be queried, restored, upgraded and protected

remotely, which empowers MSPs to drive greater productivity in an environment

with an increasing number of devices in operation. The technology also works

seamlessly with your existing management console. Securely gain access and

control servers and other devices from any machine on the network – any place, any

time, which is critical for an increasingly remote workforce.

the sOlutiOnIntel® vPro™ technology intel vprO

teChnOlOgY-enabled

deviCes Can be queried,

restOred, upgraded and

prOteCted reMOtelY.

For more information, visit us here.

Activating Intel vPro technology helps MSPs manage more devices with

greater efficiency. Solving challenges faster allows staff to reach more customers

on a daily basis and reduces the total number of visits per device.

Frustration and work disruptions are greatly reduced, creating happier customers,

less downtime, and faster repairs.

the beneFitsEmpowering staff to do more in fewer hours sOlving

Challenges Faster

allOWs staFF tO reaCh MOre

CustOMers On a dailY

basis.

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There are many different options available when it comes to remote

manageability; however, with Intel vPro technology, you can reach devices

regardless of the user’s location and power state.

Intel vPro technology works with your current management console, giving

you greater returns on your existing console investment. Plus, Intel setup and

configuration software provides easy setup and the ability to fine-tune policy

controls. Get full access to visibility and manageability of a PC in a fraction of the

time of on-site visits.

For a list of RMM consoles that integrate seamlessly with Intel vPro technology—

including step-by-step activation instructions— visit the Intel® vPro™ Navigator.

diFFerentiatiOnAccess devices regardless of power state get Full

aCCess tO visibilitY and

ManageabilitY OF a pC in a

FraCtiOn OF the tiMe OF

On-site visits.

“With vPro technology, we can have our help desk solve many problems remotely, saving our customers up to 50 percent of the cost of a truck roll. In addition, our technicians are available for other projects rather than having to chase down patch management and handle hardware-related issues.”Garry Adams, Director of Operations, iTech Las Vegas

“Before we used vPro-based PCs, we would lose 90 minutes for an average truck roll. We have customers all over the Kansas City metro area in two states. With vPro’s remote capabilities, we can eliminate three out of four of those deskside visits. And any time my technicians are not on the road, they can be working on other projects and service tickets.” Tom Noon, Owner, KC Computer Support

“We have some customers that are up to two hours away, so the ability to avoid a truck roll is crucial for us and for them – it improves everyone’s productivity. Some days the number of calls we get is very high, so if we can manage problems faster, then we can service customers faster and get more done in a day.” Roger Blackmon, Owner, CDNS

“On average, a deskside visit costs us $100. For a typical customer without vPro, we might do 15 of these visits a month. With vPro-based PCs, this is reduced to maybe five visits a month. So the cost savings add up pretty quickly. And since all our managed services customers are on a flat-rate basis, those savings go straight to our bottom line.”Lyle Epstein, President and CEO, Kortek Solutions

“Remote diagnosis lets us manage machines we couldn’t reach before because they couldn’t power up. Normally, we’d have to send someone there, and now we don’t. Or say a person turns off the system in the evening – now we can use vPro to get into a system and patch or repair it. Now we don’t have to communicate with someone on-site and ask them to do something to the machine. We just handle it.” Mauricio Bayon, President, Bayon Technologies Group

the resultsMore customers reached, costs greatly reduced

When you set up and activate Intel vPro technology-based PCs,

you provide customers with best-of-class management platforms.

Total visibility and manageability of the PC is available regardless of

OS health or power state. For more information, visit the Intel vPro

Navigator today at msp.intel.com/vProNavigator

MOving FOrWard With greater iMpaCt

Copyright © 2017 Intel Corporation. All rights reserved. Intel, the Intel logo, and vPro are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others. 0417/ET/OCG/PDF 335809-001US