CHALLENGES FOR THE PRINTING INDUSTRYCHALLENGES FOR THE PRINTING INDUSTRY

PRESENTED BYPRESENTED BY

COLIN THOMPSONCOLIN THOMPSON

CAVENDISHCAVENDISH

`WHAT IS THE CURRENT POSITION`?`WHAT IS THE CURRENT POSITION`?

WHAT IS THE FUTURE?WHAT IS THE FUTURE?

`DELIGHTING THE CUSTOMER``DELIGHTING THE CUSTOMER`

`STRATEGY BUSINESS PLANNING``STRATEGY BUSINESS PLANNING`

PEOPLE 20%PEOPLE 20%

TECHNOLOGY 20%TECHNOLOGY 20%

MIS 20%MIS 20%

STRATEGY 20%

CUSTOMERS

20%

`THE RIGHT DIRECTION FOR SUCCESS``THE RIGHT DIRECTION FOR SUCCESS`

`DELIGHTING THE CUSTOMER`DELIGHTING THE CUSTOMER`̀

TEAM WORKTEAM WORK

ALL`ALL` THE BAND NEEDS TO KEEP IN TUNE TO MEASURE `THE RETURNTHE BAND NEEDS TO KEEP IN TUNE TO MEASURE `THE RETURN `̀

WE ALL NEED A HELPING HANDWE ALL NEED A HELPING HANDTO BE SUCCESSFUL!TO BE SUCCESSFUL!

SUCCESS IS A JOURNEY,NOT A DESTINATIONSUCCESS IS A JOURNEY,NOT A DESTINATION

`̀TO THE SUCCESSFUL FUTURE`̀

THANK YOU FOR THE OPPORTUNITY TODAYTHANK YOU FOR THE OPPORTUNITY TODAY

COLIN THOMPSONCOLIN THOMPSON

colin@cavendishcolin@cavendish--mr.orgmr.org

www.cavendishwww.cavendish--mr.orgmr.org

www.www.printwritereuropeprintwritereurope.com.com

COPYRIGHTCOPYRIGHTCOLIN THOMPSONCOLIN THOMPSON

THIS WORK IS PROTECTED BY COPYRIGHT. THE RIGHTS COVEREDTHIS WORK IS PROTECTED BY COPYRIGHT. THE RIGHTS COVEREDBY THIS ARE RESERVED, IN PARTICULAR THOSE OF TRANSLATING,BY THIS ARE RESERVED, IN PARTICULAR THOSE OF TRANSLATING,REPRINTING, RADIO BROADCASTING, REPRODUCTION BY PHOTOREPRINTING, RADIO BROADCASTING, REPRODUCTION BY PHOTO--MECHANICAL OR SIMILAR MEANS AS WELL AS THE STORAGE ANDMECHANICAL OR SIMILAR MEANS AS WELL AS THE STORAGE ANDEVALUATION IN DATA PROCESSING INSTALLATIONS EVEN IF ONLYEVALUATION IN DATA PROCESSING INSTALLATIONS EVEN IF ONLYEXTRACTS ARE USED. SHOULD INDIVIDUAL COPIES FOREXTRACTS ARE USED. SHOULD INDIVIDUAL COPIES FORCOMMERCIAL PURPOSES BE MADE WITH WRITTEN CONSENT OFCOMMERCIAL PURPOSES BE MADE WITH WRITTEN CONSENT OFTHE PUBLISHERS THEN A REMITTANCE SHALL BE GIVEN TO THETHE PUBLISHERS THEN A REMITTANCE SHALL BE GIVEN TO THEPUBLISHERS IN ACCORDANCE WITH SECTION 54,PARA.2 OF THEPUBLISHERS IN ACCORDANCE WITH SECTION 54,PARA.2 OF THECOPYRIGHT LAW. THE PUBLISHERS WILL PROVIDE INFORMATIONCOPYRIGHT LAW. THE PUBLISHERS WILL PROVIDE INFORMATIONON THE AMOUNT OF THIS REMITTANCE.ON THE AMOUNT OF THIS REMITTANCE.