Date post: | 22-Nov-2014 |
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Challenges with Managing a Business Intelligence Solution
Eric Molner
22009 SAP BusinessObjects User Conference
Learning Points
Business Rules - A challenge to BI is establishing the same rule or logic for measuring a business process.
Sharing of Information - Another challenge is the task of disseminating information to the appropriate people. Even after a data set has been created for reporting, there will be demand for specific segments of that data at various aggregate levels.
Alignment with the Business – Since organizations
take on different strategies during the course of their business cycle, some of the preexisting reports may no longer have any relevance.
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Who Am I ?
Eric Molner is a Chicago-based Consultant with Analytics8. He has extensive real-world expertise with the entire BusinessObjects product suite and all aspects of a BI project including: business analysis, report design & best practices, database design, system testing, and data quality management.
Contact: [email protected]
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What we do
Assist our customers in the definition and development of a best fit data and BI solution through…
“It is reassuring to know that I can pick up the phone and talk to someone I can trust, who understands our business based on a long
association, and whose advise is 100% objective”
David Walker, Director of Global IT - Swiss Re.
Chicago • Sydney • Melbourne
Business and Technology requirements analysis & strategic definitions Data Warehouse project management/implementation ETL and data transformation and migration Business Intelligence implementation Dashboard & Scorecard implementation Training and Knowledge transfer System Profiler
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What we do
Strategic
Physical
Expertise
Analytics8 Service Offerings
Strategy, Roadmap & Governance
Project Mgmt, Change Mgmt & Centres of Excellence
Business Intelligence
Data Integration
Data Warehousing
Enterprise Information Management
Delivery
Support
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Why Business Intelligence ?
The ideal business intelligence solution would be making optimal use of an organization’s data to support decision making which would then drive performance improvement.
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What Business Intelligence is NOT
Product – There are many great BI applications in the market like BusinessObjects, but it is not enough for a successful BI practice.
Technology – BI is more than ETL tools, relational databases, and BI applications.
Methodology – The process that is followed to implement BI will only be as successful as the products and technologies that are used.
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What is Business Intelligence
“BI combines products, technology, and methods to organize key information that management needs to improve profit and performance.”
The Profit Impact of Business Intelligence
Steve Williams and Nancy Williams
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Having All the Rights
Right Information
Right Time
Right People
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Common Challenges
Business Rules - Different departments will come up with their own versions of the “truth”. This is usually the result of each department having their own analysts generating reports.
Properly Sharing Information - An executive is typically only interested in summary level information where a sale’s manager may only be interested in product level information that is relevant to their geographical area of responsibility.
Alignment with the Business - Make sure that BI is align with the business.
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Challenge: Business Rules
Different versions of the “Truth”
Who is Right ?
How should you measure a business process ?
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Eric’s Vintage Wine
Order Number Order Date Ship Date Revenue
234327 01/22/07 01/26/07 $1,500.00
342978 01/22/07 01/26/07 $1,000.00
194230 01/22/07 01/26/07 $1,200.00
235423 01/25/07 01/26/07 $2,000.00
208912 01/25/07 01/26/07 $1,300.00
404890 01/26/07 01/26/07 $1,000.00
340848 01/29/07 02/05/07 $850.00
787923 01/29/07 02/05/07 $1,800.00
987032 01/29/07 02/05/07 $1,600.00
769877 01/29/07 02/05/07 $1,500.00
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Eric’s Vintage Wine: Summary
January Order Date $13,750.00
January Ship Date $ 8,000.00
February Ship Date $5,750.00
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Benefits to Having the Same Business Rules Less Confusion
Develop Standards
Enforce the Business Rules on future Analysis
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Challenge: Properly Sharing Information
Different Levels of Data Executive Summaries
Specific Aggregates
Detail Data
Scheduling
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Methods of Sharing
ALL INCLUSIVE SPECIFIC
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Ask the Questions
Who will be using the information that is to be provided ?
What type of Information is being requested ?
Why does the user need it ?
How do they want it presented ?
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Common Interests
MARKETING FINANCE
OPERATIONS
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Common Interests
MARKETING FINANCE
OPERATIONS
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Benefits to Properly Sharing Information
Give the user “actionable” information
Have the Information when they need it
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Challenge: BI Alignment
Businesses employ different strategies Growth Cost Savings New Ventures
Therefore Business Intelligence needs to Change with the Business
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Symptoms for Not Being Aligned
Users Stop Using the Current BI Solution
Increase in Requests for additional analysis
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BI Project Planning Process
Plan
Execute
Monitor
Enhance
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Benefits to Having BI aligned with the Business Remove Excess and Obsolete Preexisting Analysis
Continue to support decision making
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Key Learnings
Business Rules - A challenge to BI is establishing the same rule or logic for measuring a business process.
Sharing of Information - Another challenge is the task of disseminating information to the appropriate people. Even after a data set has been created for reporting, there will be demand for specific segments of that data at various aggregate levels.
Alignment with the Business – Since organizations
take on different strategies during the course of their business cycle, some of the preexisting reports may no longer have any relevance.
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Questions
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Thank you for participating
Please remember to complete and return your evaluation form following this session.
SESSION CODE:
209