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CHANGE
CHANGE
Categories: Planned/Unplanned
Types: Organizational/Individual
Relationships: CLER ModelPower
Strategies: Frame FactorsForce Field AnalysisCritical Success Factors
Resistance: Recognizing/Managing
Cross-cultural: Perception/approach
CHANGE
RESISTANCE
Resistance
CHANGE
O b s e r v a b l e
Resistance Symptoms
1. Reduced productivity
2. Poor work quality
3. Increased absenteeism
4. Slowdowns or strikes
5. Increased number of grievances
6. Phone calls or e-mail not returned
Quinn, Robert E., Faerman, Sue R., Thompson, Michael P., McGrath, Michael R. ( ). Becoming a Master Manager
CHANGE
ResistanceOrganizational changes likely to be resisted 1. Changes that affect knowledge and skill requirements
2. Changes associated with economic or status loss
3. Changes suggested by others
4. Changes involving risks
5. Changes that involve disruption of social relationships
Quinn, Robert E., Faerman, Sue R., Thompson, Michael P., McGrath, Michael R. ( ). Becoming a Master Manager
CHANGE
CROSS-CULTURAL
Cross-Cultural
Geert Hofstede1. Uncertainty Avoidance
2. Masculinity/Femininity
3. Power Distance
4. Individualism
CHANGE
Cross-Cultural1. Uncertainty Avoidance
How does the society deal with the fact thattime runs only one way; that is, we are allcaught in the reality of past, present, andfuture, and we have to live with uncertaintybecause the future is unknown.
Some societies socialize their members intoaccepting this uncertainty and not becomingupset by it. Such societies are called ‘weakUncertainty Avoidance’ societies.
CHANGE
Cross-Cultural2. Masculinity versus femininity
How does the society deal with the divisionof roles between the sexes.
Societies can be classified on whether theytry to minimize or to maximize the social sexrole division. Where there is a sharp divisionbetween what men and women should do andmen assume the more assertive and dominant role Hofstede calls the society ‘masculine’.
CHANGE
CHANGE Uncertainty Avoidance/Masculinity
Cross-Cultural3. Power Distance
How does the society deal with the fact thatpeople are unequal.
CHANGE
Cross-Cultural1. Individualism versus collectivism
How does the society deal with the relationbetween an individual and his or her fellowindividuals.
Is everyone suppose to look after his or herown self-interest and the interest of theimmediate family, or is there a collectivegroup of extended family members and theindividuals opinions and beliefs are expectedto conform.
CHANGE
CHANGE Power Distance/Individualism
Power Distance/Uncertainty AvoidanceCHANGE
QUESTIONS
