NHS Change Day

Making a change for better together.

Creating a mass movement of people working together in and with the NHS demonstrating the difference they

can make, by one simple act for sustainable improvement on a day

@Jackielynton

Do something better together…. Do something better together….

Audacity to think we could mobilise the 1.5m people in the

NHS

@HelenBevan @JackieLynton #mixmashup

Have to do

Want to do

Shared purposeGoal – 65,000 pledgesCore leadership team

Set a dateWebsite

Personal pledgeSocial media

Took risksCourage & belief

Kept it simple!

2012

@HelenBevan @JackieLynton #mixmashup

Change

starts with me..

Maker

...Making a

difference

Anyone can pledge – it’s personal to you!

Change Activist

@HelenBevan @JackieLynton #mixmashupWhat was happening in ‘the NHS’ at the time that

enabled Change Day to happen?

@HelenBevan @JackieLynton #mixmashup

@Jackielynton

@HelenBevan @JackieLynton #mixmashup

‘Can I really make the change?’

Will ‘the system’ really ALLOW me?

Owned by the grassroots

@HelenBevan @JackieLynton #mixmashup

The more you do what you love the more energy you have Leadership Freak @Jackielynton

Vs

Unleashing the energy

@HelenBevan @JackieLynton #mixmashup

Volunteers – leaders everywhere

98% of activity via volunteers

@HelenBevan @JackieLynton #mixmashup

Holding each other to account

rather than performance management

@HelenBevan @JackieLynton #mixmashup

Bottom up approach with top down support

I urge as many people as possible to give their support“

"NHS Change Day is a fantastic opportunity to join a movement of young leaders who want to make a

difference in the NHS

Jeremy Hunt Secretary of State for Health

Jane CummingsChief Nursing Officer England

It's especially an opportunity for the next generation of junior doctors to effect change

in a practical and sustainable way"

Professor Sir Bruce Keogh National Medical Director

@HelenBevan @JackieLynton #mixmashup

13th March 2013

@HelenBevan @JackieLynton #mixmashup

189,000actions

13th March 2013

@HelenBevan @JackieLynton #mixmashup

more than 800,000 pledges to take action • 81 separate

Campaigns• 86 million twitter

impressions• 35,400 video views • 95,000 daily reach on

Facebook

Change Day 2014:

@HelenBevan @JackieLynton #mixmashup

Change Day pledges and stories

‘…the floodgates of change open’

#NHSChangeDay #SHCRchat

@jackielynton

NHS Change Day - Making a difference

The more you do what you love is the more energy you have – Leadership Freak @Jackielynton

2013 2014 2015

‘NHS as a social movement’

@jackielynton

A global movement was born

https://www.youtube.com/watch?v=inHc1NgohuA

@HelenBevan @JackieLynton #mixmashup

My pledge…..Don’t let hierarchy get in the way of

patient careWhat I did

Worked with senior leaders at an early stage, seeking their support with an explicit understanding that they respected the

grassroots nature of Change Day

Do you want to…..

Impress

OR Inspire @jackielynton

@HelenBevan @JackieLynton #mixmashup

Fun day for children Support group with a stomas

@HelenBevan @JackieLynton #mixmashup

NHS CEO national pledge

National campaign to get speedy access to NHS wheelchairs for those with complex

needs

@HelenBevan @JackieLynton #mixmashup

Ashley Brooks Patient Champion

‘Change Day gave me the permission to use my energy in the direction I wanted to use it’

30% improvement in staff survey to question: ‘Would you feel confident your hospital would address your concern?’

@HelenBevan @JackieLynton #mixmashupChange in University nursing curriculum

Louise Trowse – Second year student

Students swap places with patients in a mock nursing unit

@HelenBevan @JackieLynton #mixmashup

Tasting common medicine for children

Discussing pharmacy methods of improving the taste

Dr Damian Roland

“The single most important skill I learned from improvement leaders was narrative. It connects us to the reasons we were called to work for the NHS. It will stay with me the rest of my career.”

@HelenBevan @JackieLynton #mixmashup

‘I wanted to say thank you to NHS staff for the way my brother was looked after when he got knocked over,’

Staff feel appreciated

Jeharna sings for children in hospital to say thank you

@HelenBevan @JackieLynton #mixmashup

@HelenBevan @JackieLynton #mixmashup

A global movement was born

@HelenBevan @JackieLynton #mixmashup

• It a group of people who will help to organise and mobilise – its hard work – rewards are worth it

• Grassroots led but supported from senior leaders• It needs to link to peoples values and benefits to patients• Use social movement principles, build energy, commitment • Use narrative and coach grassroots staff• We didn’t ask for permission to start it• Rock the boat and stay in it

What have I learnt?