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Change management for EDRM Implementations Meeting the challenge “technology changes, people don’t” - deb schultz
| Date post: | 21-Oct-2014 |
| Category: |
Business |
| View: | 1,197 times |
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Change management for EDRM ImplementationsMeeting the challenge
“technology changes, people don’t”
- deb schultz
Presentation Outline
Preparing for changeImplementing a strategyOvercoming resistance
"The tools we use are not as important as the behaviors they create."
Mike Arauz (http://www.mikearauz.com/2009/07/facebookcom-is-not-important.html)
Not part of the change strategy but…
System usabilityEnsuring it meets user requirements
Understanding your organisation
Fundamentals of changevs
Specific challenges
Current organisation
Previous organisation
Reputation – you and the project
TrustDispel mythsAssumptionsManage expectationsContextualiseListen and respond!
Empathise
Understanding the concept
+ =
They don’t know what they don’t know
The general plan
1. Approval/endorsement2. Preparation – artefacts and staff3. Consult4. Design 5. Consult6. Migrate7. Implement – system, policies and support8. Support (closely)9. Future training, support and development
Comm
unicate with staff
Engage staff
Train and support
Training strategy
Training will be 70% process 30% system
It’s about the cultural change not the system
Communication strategy
Cynicism and false starts
Delays in commencing communications
Avoid becoming background noise
The current organisation approach… so far
Consult, engage, involve…
Lessons learned from previous organisation
Changes in ExecutiveTrainingTimelineSkills and knowledge
Overcoming resistance
Five main categories:ownershipsecurity
technophobesnot-my-jobbers
but we’ve always done it this way
LISTEN and RESPOND
Overall tips on successful change
10. Ease of use and meet their needs9. Show-and-tell8. Focused, relevant, consistent7. Take them on the journey6. Phase the implementation5. Rules and guidance4. Find a hook3. IT cannot be the lead2. Be flexible
# 1 Rule
Listen to people’s concerns and address them!
Kylie Dunn - [email protected]
A long habit of not thinking a thing wrong gives it the superficial appearance of being right, and raises at first a formidable outcry in defense of
custom. But the tumult soon subsides. Time makes more converts than reason.
--Thomas Paine
