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10/11/2010 1
Finance Transformation 2010
Change Management: Your Key To Successful Finance Transformation
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Alberto Elli
Group VP and Controller
Global Finishes Group
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Agenda
1. Aligning your stakeholders to a common vision
2. Determining the goals and objectives whether your SSO is ensconced into company culture or the initiative is new
3. Discussing the importance of effective change management and its impact on the business improvement cycle
4. Discussing the change equation and ROI
5. Being a great company helps: The case of Sherwin-Williams
The today challenges and opportunities of Sherwin-Williams are quite common in the marketplace ... During last 10 years the world drastically changed !
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The $81 billion paint market looks like this today…
United States25%
Latin America
12%
Europe30%
Asia Pacific26%
Canada3%
Other4%
The paint and coatings market looked like this in 2000…
United States35%
Latin America
9%
Europe32%
Asia Pacific18%
Canada3%
Other3%
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What Has Changed in the World Since 2000?
• Continued global growth and migration
• Accelerating global consolidation
• An economic environment that demands increased efficiency
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Why Invest in Global Structures?
To better address the following secular trends:
• Customers are globalizing
• Companies are consolidating
• Markets are migrating
Global Finishes Group
Chemical Coatings Division
Automotive Division
Protective & Marine Division
Slide 11
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Why Invest in Global Structures?
To better achieve the following goals:
• More efficiently utilize assets
• Better serve customers around the world
• More effectively enter new markets
• Accelerate growth globally
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How Will We Utilize Assets Better?
‘Groupify’ Finance and IT
‘Groupify’ HR
‘Groupify’ Manufacturing
And as our IT systems evolve we will increase size and scope of Corporate SSO for the most transactional activities
1. Aligning Stakeholders to a common vision
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‐ Customer Facing Activities +
Corporate GFG Finance Divisions
Shared Services Center of Excellence Business Support
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2. Centralization Matrix for SSO Determining the goals and objectives
‐ Customer Facing Activities +
Corporate GFG Finance DivisionsShared Services Center of Excellence Business Support
Transactional <‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Expert Based <‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐Services
Business Support <‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐> and Strategic
33. Change Management – Maturity Stages - USA
USA Corporate GFG Finance DivisionsShared Services Center of Excellence Business Support
AP + FATransactional GL
Cash / TreasuryTax
Operations Acct.Expert Based Reporting Services Planning Acquisitions (integration)
AR and Credit Coll.Business Support Financial Analysisand Strategic Acquisitions (pro forma)
33. Change Management – Maturity Stages - ASIA
ASIA Corporate GFG Finance DivisionsShared Services Center of Excellence Business Support
AP + FATransactional GL
Cash / TreasuryTax
Operations Acct.Expert Based ReportingServices Planning Acquisitions (integration)
AR and Credit Coll.Business Support Financial Analysisand Strategic Acquisitions (pro forma)
33. Change Management – Maturity Stages - EUROPE
EUROPE Corporate GFG Finance DivisionsShared Services Center of Excellence Business Support
AP + FATransactional GL
Cash / Treasury Tax
Operations Acct.Expert Based ReportingServices Planning Acquisitions (integration)
AR and Credit Coll.Business Support Financial Analysisand Strategic Acquisitions (pro forma)
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Enterprise Process Model for SHW
Adds-on
Product VisionFormulation POSPlanning
Hyperion
CRM
Global Customers
StdProduct Code(Raws, FGs)
AdvancedProductCatalog
ReportingFST
SharedServices
QAD
MRP
GlobalPurchasing
EfficientAsset
Utilization
"Campus Concept"
1. North America2. South America3. Asia4. Europe
Efficiency andCompliance
Supply ChainBackbone
FinancialBackbone
Global StdCOA
3. Change Management : The case for ERP and Shared Services A Map to position “customer support” and “back-office support”
4. Discussing the change equation and ROI
• Mission of SSO = we must help to sell paint and ensure Compliance
• SSO implementation is driven Top-Down and the speed is calibrated on the maturity of our IT supporting systems (see maturity stages presented before)
• ROI for the recipients Division is clear: Cost out @100% and Charges in @ 90%
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5. Being a Great Company … helps! The Case of Sherwin-Williams The Paint Company
Incorporated in 1866, Headquartered in Cleveland, OH
29,000+ Employees ; $7.0+ Billion in sales
Core business is the manufacture, distribution and sale of coatings and related products
Maintains the largest paint and coatings distribution network in the United States (3,354 Stores)
Ranks #3 Worldwide and #1 in United States
Slide 2
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THANK YOU !