Change Team Members:Change Leader: Debra Gilligan

Team: Lisa Olander, Patricia Ekdahl, Mike Windle, Megan Henry, Dave Sherwin

Begin Date: January 2012End Date: November 2012

AIM STATEMENT(PLAN)

Increase Utilization of MAT

NEXT STEPS(ACT)

• Provide consistent and ongoing communication to patients AND family members regarding MAT information.• Added brochures in family program area.• On site education programs weekly for all

patients regarding MAT with focus on Vivitrol.

RESULTS(STUDY)

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12Jul-1

2

Aug-12

Sep-12

Oct-12

Nov-12

05

101520253035404550

MAT Enrollments

Bowling Green yielded 3% more MAT enrollments in Q2 than Q1, 2012.

*Q3-2012 yielded 43% less than Q2-2012.Q4 is currently at 3.5% more than Q2-2012

* Turnover in PA-C

NEXT STEPS(ACT)

• Continue to provide environment where patient education occurs on a consistent basis.

• Assure processes are in place for MAT enrollments regardless of any staff turnover

IMPACT( Business Case/Lesson Learned)

• More information readily available the better.• Relying only on passive enrollments is not best

route.• Multiple ways of distributing information most

effective.• Must ensure processes are in place by “PROCESS”

– not “PEOPLE” (example: PA-C turnover)

A FINAL LOOK AT CHANGEFrom this

To this….Opening 10/2012

OPENED 10/6/2012