© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
Ahi Gvirtsman
Change & Configuration Functional Architect
Monday, February 16, 2009
ChangeManagement
2 16 February 2009
Legal Disclaimer
• This presentation contains forward lookingstatements about certain planned functionality ofHP’s products. HP is providing the informationcontained herein for informational purposesonly. Future product releases may differ materiallyfrom these plans, at HP’s sole discretion, bothfunctionally and in timing of release. HP makes norepresentations or commitments that certainfunctionality will in fact be included in any futureproduct offerings, or about the timing of any futureproduct offerings. HP assumes no duty to updatethis information.
Change is all around us
Who Wants To Be CIO?
Thousands of changes a week
Every touch can cost millions
Constant scrutiny
Average tenure of 4 years (CEO ~10Y)
Why Manage Change?
Change is oxygen
Change is pain
Change Lifecycle
DevelopmentDevelopment
LifecycleLifecycle
TechnicalChanges
Enhancements
Projects
CMDB
OperationsOperationsOrganize
forDeployment
SchedulingPlanning Approval Implement Review
Service Desk
CAB
Corporate Website Help Desk
TORQUE
TIGER
Paul
John
What Went Wrong?
What Could Work Better In Our Story?
Automatic impact analysis based on a model
−Changed CI = TORQUE (Input data)
−Affected CI = TIGER (Analyzed data)
Corp.website is affected!!
What Could Work Better In Our Story?
Collision detection
−Paul
• TORQUE - changed CI
• TIGER – affected CI
− John – TIGER - changed CI
The RFCs are planned at the same time!!
What Could Work Better In Our Story?
Conflicts resolved before the CAB
Data is readily available
HP Release Control Increases YourChange Capacity
• All decision supporting info in one place
• Automatic calculation of impact*
• A single collaboration infrastructure
• Customers process thousands of changes per week
Result: More decisions can be made at a higherquality
Meaning: The organization can perform better
* Requires CMDB
HP Release Control puts all relevantdata in one place
• All data and analyses are in one place
• Interactions over changes are all in one place
• The status and work done on each change isreadily available
• Reviewing how past changes were approved issimple
Result: The manager has constant control
Meaning: You are always on top of things
HP Release Control Saves Resources
• Offline CAB negates the need for long meetings
* (This in itself could bring clear ROI)
Result: The change team has more time to focus onthe important stuff
Meaning: A more efficient and energized team
HP Release Control “Electrifies TheFence”
• Changes done to a host without a correspondingplan are identified
Result: Cowboy mentality is subdued
Meaning: Adherence to process and control overproduction are increased
Change Lifecycle
DevelopmentDevelopment
LifecycleLifecycle
TechnicalChanges
Enhancements
Projects
CMDB
OperationsOperationsOrganize
forDeployment
SchedulingPlanning Approval Implement Review
Service Desk
CAB
HP Release Control LeveragesAccumulated Knowledge
• Impact analysis is automatic
• Similar changes from the past can be referenced
Result: It is much easier to leverage past mistakesinto future success
Meaning: Accumulated knowledge is there –dependency on individuals is reduced
Change Lifecycle
DevelopmentDevelopment
LifecycleLifecycle
TechnicalChanges
Enhancements
Projects
CMDB
OperationsOperationsOrganize
forDeployment
SchedulingPlanning Approval Implement Review
Service Desk
CAB
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset Center
SA/OO/NAServer Automation
Operations OrchestrationNetwork Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
Impact analysis
Unauthorized changes
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset CenterSA/OO/NA
Server AutomationOperations Orchestration
Network Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
Alert propagation
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset CenterSA/OO/NA
Server AutomationOperations Orchestration
Network Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
Impact and alerts are based onsame topology andsame rules
Creating A Model
Hierarchies of business services andapplications and their content aremodeled and saved
Applying A Perspective
User can select aperspective
The perspective is appliedto a business service model
The resulting view isdisplayed
Applying A Different Perspective ToSame Model
User applies a perspectiveused by the BACdashboard to the samebusiness service model
The View as it Appears in the HPBusiness Availability Center Dashboard
The View as it Appears in the HPBusiness Availability Center Dashboard
Business Modeling Affects ImpactAnalysis
A host and its content(resources, runningsoftware) impacts themodels that contain it
Model Once Consume Anywhere
• Editing the business service model causes:
−Generated views to be updated
−Dashboard view is updated
− Impact analysis in RC is affected
−Anyone consuming the model directly or indirectly isaffected by model updates
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset CenterSA/OO/NA
Server AutomationOperations Orchestration
Network Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
While analyzing a problem I cansee if any changes are taking place
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset CenterSA/OO/NA
Server AutomationOperations Orchestration
Network Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
Before implementing achange I can checkwhether the changed CIis currently with alerts
HP OMOperations Mgmt.
UCMDB
HP Service ManagerHP BACHP Business Availability Center
HP NNMNetwork Mgmt.
HP Asset CenterSA/OO/NA
Server AutomationOperations Orchestration
Network Automation
HP DDMDiscovery &
Dependency Mapping
HP CCMChange &
Configuration Mgmt
HP EnterpriseDiscovery
HP PPMProject & Portfolio
Mgmt.
Why Should You Want A UCMDB?
When reviewing achange I can checkwhether incidents wereopened afterimplementation
© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
Questions?