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Foundations and PrinciplesPowerPoint presentation to accompany:
Medical AssistingThird EditionBooth, Whicker, Wyman, Pugh, Thompson 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Learning Outcomes1.1 Describe the job responsibilities of a medical assistant.1.2 Discuss the professional training of a medical assistant. 1.3 Identify the personal characteristics a medical assistant needs.
1.4 Define multiskilled health professional.
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Learning Outcomes (cont.)1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration.
1.7 List the benefits of becoming a member of a professional association.
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Introduction
Fast-growing occupationGeneralist
Medical assistant
Graduate of accredited institution Multitasking skills
Someone trained in all departments of the facility
A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas. 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Growth of the MA Profession
According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002.
60% in physicians offices 14 % in hospitals
10% in nursing homes and offices of other health-care practitionersRemainder in outpatient care centers, laboratories, and other health-care-related services 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Knowledge Base Needed
Administrative and clinical skillsPatient insurance product knowledge Compliance (OSHA, CLIA and HIPAA)
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Knowledge Base Needed (cont.)
Providing exceptional customer service Practice management Current patient treatments and education
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American Association of Medical Assistants (AAMA)National Organization Purpose: To raise the standard of medical assisting to a more professional levelAMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899-1500
http://www.aama-ntl.org/ 2009 The McGraw-Hill Companies, Inc. All rights reserved
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AAMAServes the needs of medical assistants by providing: Publications Accreditation Certification Recertification Continuing education Legislative monitoring
Member discounts Group insurance Annual national convention Networking opportunities
2009 The McGraw-Hill Companies, Inc. All rights reserved
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AAMA Code of Ethics
The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.Members of AAMA are dedicated to the conscientious pursuit of their profession.
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your KnowledgeList four ways the AAMA serves the needs of the medical assistant.ANSWER: The AAMA serves the needs of the medical assistant by providing the following services: Publications Certification Continuing Education Member Discounts Annual National Convention Opportunities Accreditation Recertification Legislative Monitoring Group Insurance Networking 2009 The McGraw-Hill Companies, Inc. All rights reserved
Good Job
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Importance of Credentialing
Malpractice
Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Place great importance in credentials for employees.
Managed Care Organizations (MCO)
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Certified Medical Assistant
CMA credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies
Recertify every 5 years
Continuing education
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Registered Medical Assistant
Credential is given by American Medical Technologists (AMT) Certification examEducational and experiential requirements
High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam 2009 The McGraw-Hill Companies, Inc. All rights reserved
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RMA/CMA Examinations
General medical knowledge
Terminology Anatomy and physiology Behavioral science Medical law Ethics
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Medical Assistant Associations
Set standards for quality and performance in the profession Define tasks and functions for an occupation Provide opportunities for member networking Further the profession and assist members to achieve career goals 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Member Benefits
AAMA (CMA)
AMT (RMA)
Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring
Professional publications AMT Institute for Education Educational opportunities Group insurance Legal representation Networking Student membership
2009 The McGraw-Hill Companies, Inc. All rights reserved
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RMA/CMA Examinations
Administrative knowledge
Medical record management Collections Insurance processing HIPAA
Clinical knowledge
Exam room techniques Medication preparation and administration Pharmacology Specimen collections
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your KnowledgeWhat are two reasons why credentialing is important?ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.
BRAVO! 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your KnowledgeList three things professional medical assistant associations do or provide.ANSWER: Medical Assistant Associations set standards for quality and performance for the profession define tasks and functions for an occupation provide opportunities for member networking assist members to achieve career goalsCorrect
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Accreditation
The process by which programs are officially authorizedTwo recognized entities for accrediting MA programs
CAAHEP ABHES
Accreditation ensures that the program meets nationally accepted standards
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Accredited Programs
Greater career options
Completion of a program that meets national standards Provides recognition of your education by professional peers Makes you eligible for registration
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Externships
Obtain practical work experienceDuties will be planned to meet your programs requirements Offers you the opportunity to acquire a good reference 2009 The McGraw-Hill Companies, Inc. All rights reserved
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National Healthcare Association
Certification exams for other health-care occupations, such as phlebotomy and ECG technician Continuing education Program development Education, career advancement, and networking services for members Registry of certified professionals 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Volunteering
Experience in a variety of settings
Practical experience Help you make career decisions Include on rsum
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Multiskill Training
Reduces health care costs
Personnel are cross-trained for more than one position
Expands your career opportunities
Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your KnowledgeWhat is the purpose of accreditation for medical assistant programs?ANSWER: Accreditation ensures that the program meets nationally accepted standards.
List two advantages of multiskill training.ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities.Great! 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Daily Duties of MAs Entry Level
Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant Administrative
Greeting patients Handling correspondenceScheduling appointments
Answering telephoneCreating and maintaining patient medical records
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Daily Duties of MAs: Entry Level
Laboratory
Clinical
Performing tests such as a urine pregnancy test on the premises Collecting, preparing, and transmitting laboratory specimens Teaching patients to collect specimens
Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Other Duties
Advanced
Clinical
Initiating an IV and administering medication Reporting test results Acting as a patient advocate Performing as an OSHA compliance officer Performing more complex testing
Laboratory
Specialization 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Personal Qualifications
Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility
Self-motivationProfessionalism
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Appearance
Uniform clean and pressed Shoes comfortable, clean, and white Hairstyle clean and pulled back Nails short, pale color
Avoid acrylic nails
Minimum of jewelry
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Attitude
Positive and caringRespond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team
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Change Your Attitude
If you can answer yes to any of these questions
Do I have repeated conflicts with people?
Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures? Do people make comments about my attitude? 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Integrity and Honesty
Everything you do and every task you complete should be performed with a goal of excellence. Integrity and honesty are key in providing superior customer service to your patients. Your office staff and physician must be able to trust you and the decisions you make.
2009 The McGraw-Hill Companies, Inc. All rights reserved
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Other Attributes
DiplomacyProper judgment
Communication skillsRemaining calm in a crisis Ethical behavior 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Working As a Team Member
Team dynamics
Assist each other with required duties Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining
Be considerate of other team members duties and responsibilities 2009 The McGraw-Hill Companies, Inc. All rights reserved
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AAMA Role Delineation Study
Areas of competence for entrylevel medical assistants
Includes Delineation Chart found in Appendix 1 Provides the basis for medical assisting education and evaluation
Three areas
Administrative Clinical General 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Scope of Practice
Regulated by
Professions scope of practice (AAMA) Your training State of practice
The policies of the organization or facility where you practice 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your KnowledgeList any four personal qualifications you should have to be an effective medical assistant.ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self motivation Professionalism Good Answer! 2009 The McGraw-Hill Companies, Inc. All rights reserved
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Apply Your Knowledge
When should you take action to change your attitude?
ANSWER: When you can answer yes to any of the following questions: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?
Correct! 2009 The McGraw-Hill Companies, Inc. All rights reserved
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In Summary
Medical AssistantTraining on-the-job versus training programs
Skills and duties according to AAMA Role Delineation Chart
Stay abreast of changes in technology, procedures, and regulations 2009 The McGraw-Hill Companies, Inc. All rights reserved
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End of Chapter
Participating in any aspect of healing is an awe-inspiring experience. Carol Jackson, The Healers Art
2009 The McGraw-Hill Companies, Inc. All rights reserved