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Summary Slide
Guest Room Preferences Room Types Room Configurations All Suite vs. Extended Stay
Room Designations Diagram Preferences Room Numbering Diagram Room Numbers Room Status Reconciliation Room Status Codes Room Status Life Cycle Room Makeup Key Control Internet Exercise
Figure 4-1
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Guest Room Preferences
A hotel guests room preferences aredefined by his/her choice of:
Room Type Room Configuration
Room Designation
How might guest room preferences evolvein the future?
Figure 4-2
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Room Types
Room types are based on the intendednumber of occupants. The four basic
types are: Single Occupancy
Double Occupancy
Triple Occupancy
Quad Occupancy
Guest room rates typically change withthe greater number of occupants.
Figure 4-3
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Room Configurations
Room configurations characterize thephysical makeup of the guest room.
The standard configuration is the roomconfiguration that makes up the majorityof the sleeping rooms at a particularhotel.
This is also referred to as Run of House(ROH) rooms.
Figure 4-4
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Room Configurations
The enhanced configuration is understoodto include more amenities and/or servicesthan the standard configuration.
The suite configuration involves a largerroom (in terms of square footage) thanthe standard configuration.
The disabled access configurationrepresents guest rooms equipped to meetthe guidelines of the ADA.
Figure 4-5
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All Suite vs. Extended Stay
Standard Configurations
Room configurations remain constantamong all hotel target markets.
The standard configuration is the categoryof guest room that is the most prevalentat a specific hotel.
Enhanced and suite configurations forthese target markets are based on themost prevalent (ROH) room makeup.
Figure 4-6
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Room Designations
The room designation identifies whether itis a smoking or nonsmoking room.
Hotels may distinguish room designationsby grouping them on separate floors.
How does the recent tobacco legislation
limiting smoking areas affect how hotelsdesignate their rooms?
Figure 4-7
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Room TypeRoom Type
++RoomRoom
ConfigurationConfiguration
++RoomRoom
DesignationDesignation
==
Guest RoomGuest Room
PreferencesPreferences
SingleSingleDoubleDoubleTripleTripleQuadQuad
StandardStandardEnhancedEnhanced
SuiteSuiteDisabled AccessDisabled Access
SmokingSmokingNonSmokingNonSmoking
Guest Room
Preferences
Figure 4-8
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Room Numbering
Hotels assign room numbers by floor.Each floor designates the first portion ofthe room numbers, while the rest of theroom numbers are sequentially assignedon that floor.
The assignment of the first floor room
numbers is relative to the location of thefront desk and lobby.
What numbers are routinely omitted inNorth America? Asia?
Figure 4-9
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1st Floor Guest Room Corridor
Sequential Room Numbering
101 103 105 107 109
102 104 106 108 110
Room Numbering
Figure 4-10
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Room Status
Reconciliation
The hotel industry assigns a status toevery guest room to discern what guest
rooms are available for sale. Room status reconciliation ensures that
rooms are properly designated by their
current status and assigned a new statusas it changes.
Figure 4-11
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Room Status States
Room status categories are grouped bythe guest rooms state of occupancy, state
of cleanliness, and state of exception. These states are:
Occupied
Vacant
Dirty
Figure 4-12
Clean
Ready
Out ofOrder
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Room Status States
State of Occupancy
OccupiedApplies to a room that has been
assigned to a guest and the guest haschecked in.
VacantThe guest has checked out of theroom.
ReadyRoom is available for new occupancy.
Figure 4-13
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Room Status Codes
A room status code combines bothoccupancy and cleanliness information
Vacant/ReadyVacant/Clean
Vacant/Dirty
Occupied/Dirty
Occupied/Clean
Figure 4-14
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Room Status Cycle
Vacant/Clean
(V/C)
Vacant/Dirty
(V/D)
Occupied/Dirty
(O/D)
Occupied/Clean
(O/C)
Vacant/Ready
(V/R)
Figure 4-15
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Guest Room Makeup
The universal items in North AmericanHotels are:
Bed Phone
Bathroom
Television
What are some other items that might beincluded in a hotels standardconfiguration?
Figure 4-16
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Key Control Systems
Key control systems are used to ensure guestsafety by changing the access to a guest roombetween guests.
They include:
Metal Keys
Key Cards
Computer Controlled Systems What are the strengths and weaknesses of each
system?
Figure 4-17
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Guest Room Internet
Exercise
Hotels and their respective guest roomscome in all shapes and sizes. Many hotelhome pages offer "virtual tours" of their
guest rooms. Using the Internet URLs provided, select a
few hotels and compare and contrast thedifferences in guest room make up anddesign.
How can these Internet marketing tools bebetter utilized?
Figure 4-18
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Hotel Chain Web Sites
http://www.omnihotels.com/directory
http://www.hyatt.com
http://www.interconti.com
http://www.hilton.com
http://www.embassysuites.com
Figure 4-19
Navigate to a specific hotel to find the "Virtual Tour
or slide show features