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*Chapter 1
Introduction to Organizational Behavior
*OB studies what people do in an organization and how that behavior affects the performance of the organization.
*Effective manager vs. successful manager
Management dutiesWhat managers do
Management roles
Management skills
*Management functionsPlanning
Organizing
Leading
Controlling
*Management functionsInterpersonal roles
Informational roles
Decisional roles
*Management skillsTechnical skills
Human skills
Conceptual skills
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*Goals of Organizational BehaviorExplain, predict, and control human behavior
*The field of OB seeks to replace intuitive explanations with systematic study
*What other knowledge help us understand OB?
*Psychology seeks to measure,explain, and change behaviorSociology studies people in relation to their fellow human beings Social psychology focuses on the influence of people on one another Anthropology is the study of societies to learn about human beings and their activitiesPolitical science is the study of the behavior of individuals and groups within a political environment Contributing Disciplines
*OB Model
*Dependent variableThings which will be affected by OB ProductivityWhat factors influence the effectiveness and efficiency of individualsAbsenteeismAbsenteeism is not all badHaving too high employee absent rate will affect productivityTurnoverNot all turnover is badHigh turnover ratein some degree affect productivity, particularly 4 the hospitality inducstry
*Organizational citizenship behavior (OCB)No one will want to pick up the slackNo one would want to walk extra miles to achieve the goals.Job satisfactionUnhappy employeeswhat else can you say?
*Organizational citizenshipDiscretionary behavior Not part of an employee's formal job requirementsPromotes the effective functioning of the organization
*Examples of Organizational CitizenshipHelping others on one's work teamVolunteering for extra job activitiesAvoiding unnecessary conflictsMaking constructive statements about one's work group and the overall organization
*Independent variablesIndividual variablesAge, gender, personality, emotion, values, attitude, abilityPerception, individual decision making, learning, and motivationGroup variablesNorm, communication, leadership, power, politicsOrganization system variablesOrganizational culture, HR practices
*Challenges and Opportunities for OB
*Typical employee is getting olderMore women and minorities in the workplace Global competition is requiring employees to become more flexibleHistorical loyalty-bonds that held many employees to their employers are being severed
*Responding to GlobalizationIncreased Foreign AssignmentsWorking with People from Different CulturesCoping with Anti-Capitalism BacklashOverseeing Movement of Jobs to Countries with Low-cost Labor
*Managing DiversityWorkforce diversity -organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation
*Diversity ImplicationsManagers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity.
*OB InsightsImproving People Skills Improving Customer Service Empowering People Working in Networked Organizations Stimulating Innovation and Change
*OB InsightsCoping with Temporariness Helping Employees Balance Work/Life Conflicts Declining Employee Loyalty Improving Ethical Behavior
****Ask students to look back two project experience they had with their team members (a successful one and a terrible one) Were there any tasks closely related to the management functions we discussed here? Discuss any managerial task they think themselves or their team members performed very well (or poor) to contribute the success or failure of that particular project
Planning? Setting goals, what needs to be done, get there by when Who, what, when, where, howOrganizing? Who & howWhoassign team members task according to individuals strengthWho is better at what area (search material, analyzing information, writing, or communication)
Leading? Sometimes being tough sometimes being very understandable yet knowing how to inspire and motivate the entire team work towards to the same goal
Controlling? *Interpersonal role: Being recognized and respected as a leader of the team (figurehead role) Leadership role: hiring, training, motivating, and disciplining team membersLiaison role: the bridge between the team group and the outsiders
Informational rolePass around the information hierarchically (upward and downward) and horizontally (inter-departmental) Decisional roleDecision on resource allocationDecision on action takingDecision on development and plan
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Technical skills: Manager need to equip with professionalism
Human skills----managers get things done through other people!! If they do everything themselves.they are not managers because they can manage people to complete tasks.why? because no one listens to him/herThe ability to work with, understand, and motivate other team membersDont fall into the trap of technically proficient but interpersonally incompetent (dont listen to other suggestions, dont know others needs and wants, cant communicate with others, get irritated and irritates other easily).
Level 5 leadership
Conceptual skillsCan comprehend complex world into simple concepts for subordinates to followIdentify the problems, come up with solutions, think outside the box, evaluate solutions and select the best one
*Where in these managerial functions requires the people skills?
To become an effective managers (that mean that, for most of the time, you can a job done).it requires a good deal of people skill otherwise you could just fall in the categorize of average managers
If your people skills works only within the team level.then you can be a well respected manager. However, if you dont know how to network inside and out, then you will be in the categories of effective manager
Only if you know how to manage people within your team, as well as outside the team (across departmental, up to the level of companys board, build a good relationships with outsidersnever eat along, eat with your team members, your professors, other team leaders, or people from other companies yet within the same association) or someone now might not be important to you but he/she may comes in hand along the roadis this good or bad?) if you only eat with someone you think are important or rich..then you are snob.
Lean to expending your networkstarting from NOW!!*OB is a science about human beingparticularly human behavior in an office setting.
To know understand peoplewe need to know what they think, what they like and dislike, what they value, and what they want out of lifethis is psychology
If it is in a general areaits sociology, or anthropology
In business setting.and target at people at workits calledobIf it is in business setting, and target at people who buy your productits call consumer behavior
If we look at this human behavior in a higher level and examine the mind games people play .its political science
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