Chapter 1 What is Organizational Behavior.pptx

7/25/2019 Chapter 1 What is Organizational Behavior.pptx

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#fter st%"ing this 'hapter("o% sho%l be able to)

1. Define organizational eha!ior "#$%.

2. &ho' the !alue to #$ of syste(atic study.

). Identify the (a*or eha!ioral science disciplinesthat contriute to #$.

4. De(onstrate 'hy fe' asolutes apply to #$.

+. Identify the challenges and opportunities

(anagers ha!e in applying #$ concepts.. Identify the three le!els of analysis in #$.

Copyright 2014 Pearson Education, Inc.


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1.he *iel ofOrganizational Behavior

Organizational behavior studies theinfluence that indi!iduals, groups andstructure ha!e on eha!ior 'ithin

organizations Its chief goal is to apply that -no'ledge to'ard

i(pro!ing an organizations effecti!eness



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*o'al Points of OB

/os

or-

senteeis( E(ploy(ent turno!er

Producti!ity

u(an perfor(ance

3anage(ent



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2. Co!ple!enting Int%ition+ith S"ste!ati' St%"

Int%ition)your gut feeling5 e6planation ofeha!ior

S"ste!ati' st%" i(pro!es aility to

accurately predict eha!ior ssu(es eha!ior is not rando(

7unda(ental consistencies underlie eha!ior

8hese "7C% can e identified and (odified to reflectindi!idual differences



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S"ste!ati' St%"

E6a(ines relationships

tte(pts to attriute causes andeffects

$ases conclusions on scientifice!idence9Data is gathered under controlled

conditions

Data is (easured and interpreted in areasonaly rigorous (anner



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v ,-anage!ent

EB-/Evien'e,base!anage!ent) $asesdecisions on the est

a!ailale scientifice!idence

Co(ple(ents syste(aticstudy

7orces (anagers toeco(e (ore scientific intheir thin-ing



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0. Contrib%ting is'iplines tothe OB *iel

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Psychology

&ocial Psychology

&ociology

nthropology

-i'ro9

8heIndi!idual

-a'ro9:roups ;

#rganizations



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1-"

. *e+ #bsol%tes in OB

I(possile to(a-e si(pleand accurategeneralizations

u(an eingsare co(ple6

and di!erse

#$ concepts(ust reflect

situationalconditions9'ontingen'"variables

Contingency%

Dependent


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3. Challenges anOpport%nities for OB

esponding to econo(ic pressures esponding to gloalization

3anaging 'or-place di!ersity

I(pro!ing custo(er ser!ice I(pro!ing people s-ills

&ti(ulating inno!ation and change

Coping 'ith te(porariness5

or-ing in net'or-ed organizations

elping e(ployees 'ith 'or-Alife conflicts

I(pro!ing ethical eha!ior



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1/ esponding toEcono(ic Pressures

Effecti!e (anage(ent is especially i(portantduring tough econo(ic ti(es

E(ployees loo- to their (anagers to pro!ide

security during the instaility of a recession



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2/ esponding to :loalization

Increased foreignassign(entsDiffering needs and aspirations

in 'or-force

or-ing 'ith people fro(different culturesDo(estic (oti!ational

techniues and (anagerial styles

(ay not 'or-

#!erseeing (o!e(ent of *osto countries 'ith lo'Acostlaor



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0/3anaging or-forceDi!ersity

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Wor4for'e iversit")organizations areeco(ing a (ore heterogeneous (i6 of people

in ter(s of gender, age, race, ethnicity, andse6ual orientation



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/ Di!ersity Categories

:ender

ace

ational origin

ge

Disaility

Do(estic partners

eligion



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3/ I(pro!ing Custo(er&er!ice and People &-ills

8he (a*ority ofe(ployees inde!eloped nations'or- in ser!ice *os

8hey (ust -no'ho' to pleasetheir custo(ers

People s-ills are

essential to successin todaysorganizations



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5/ &ti(ulating Inno!ationand Change

7le6iility

FualityI(pro!e(ent

&taying

Co(petiti!e



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6/ Coping 'ith 8e(porariness

/os are constantly changing

&-ills need to e updated for'or-ers to stay on target

or-ers need to e ale todeal 'ith change

E(ployees need to e ale tocope 'ith fle6iility,spontaneity andunpredictaility



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7/or-ing in et'or-ed#rganizations

3anagers (ustadapt their s-ills

andco((unicationstyles to succeedin an online

en!iron(ent



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8/ elping E(ployees andleor-AGife Conflict

8he line et'een 'or-

and non 'or- haslurred and (anagersare increasingly

dealing 'ith conflictsthat arise et'een'or- and life a'ayfro( 'or-



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19/ I(pro!ing Ethical $eha!ior

3anagers facing ethi'al ile!!as orethi'al 'hoi'esare reuired toidentify right and 'rong conduct8his can e difficult on a gloal econo(y

'here different cultures approach decisionsfro( different perspecti!es

Co(panies pro(oting strong ethical(issions9

Encourage e(ployees to eha!e 'ithintegrity

Pro!ide strong leadership that influencee(ployee decisions to eha!e ethically



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5. hree :evels of OB

#nal"sis

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Chapters 2 -

Chapters ! - 13

Chapters 14 - 1

P#an o$ the %oo&



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6. I!pli'ations for -anagers

#$ helps 'ith9Insights to i(pro!e people s-ills


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Keep in Mind

#$s goal is to understand and predict hu(aneha!ior in organizations

7unda(ental consistencies underlie eha!ior

It is (ore i(portant than e!er to learn #$concepts

$oth (anagers and e(ployees (ust learn to

cope 'ith te(porariness


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Chapter 1 What is Organizational Behavior.pptx

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