CHAPTER 10, SECTION 5

Special Guestroom Attendant Tasks

Correct problems found during inspection.

Perform end-of-shift duties. Set up or remove special guest service

equipment. Clean multi-room guest suites. Provide evening turn-down service.

What is the benefit of cleaning the guestroom correctly the first time?

The guest room attendant will feel less tired at the end of the shift and the property will be more profitable.

End-of-Shift Duties Empty dirty linens and trash bags. Restock the housekeeping cart. Clean the vacuum cleaner. Clean and arrange the housekeeping closet. Return supplies and amenities to the

housekeeping department. Inquire with supervisor about other tasks to

complete. Sign in the housekeeping key. Return guestroom keys. Get a package pass.

Special Guest Service Equipment

Cribs Rollaway beds Bed boards Irons Ironing board Crib linens Extra towels

Clean Multi-Room Guest Suites Use same procedures as standard rooms Clean and water live plants Clean wet bars and kitchenettes. Fill ice trays

Turning Down the Bed Fold back the top of the bedspread. Pull the top corner of the top sheets and

blanket back to form a triangle. Turn down both sides if two people are

sharing a bed. Fluff the pillows. Place a neatly folded terry bathrobe at

the foot of the bed (not all properties do this).

Turn down service

Tidying During Turndown Service

Replace dirty ashtrays and glasses. Collect food service tray. Empty trash. Vacuum. Remove used terry from bathroom. Straighten and wipe vanity and tub. Refill toilet and facial tissue. Close drapes. Turn on bedside lamp and radio.

Section 10.5 Quiz1. True/False: In hotels with suites, the same

cleaning supplies are generally used for both the kitchenette and bathroom area.

2. True/False: Turndown service is a special service provided to VIP guests who stay at a hotel

Section 10.5 Quiz3. Which of the following tasks is considered an end-of-shift duty for a guestroom attendant?a. Provide evening turndown service.b. Empty dirty linens from the housekeeping

cart.c. Sign in the cash bank in the presence of a

witness.

Section 10.5 Quiz4. Which item is supplied with a crib?a. Burp towelb. Blanketc. pillow

Section 10.5 Quiz5. Suppose you are a guestroom attendant, and the president of a large cable company is staying in your hotel. You have been assigned to provide evening turndown service for this VIP guest. What is the service you would provide in addition to turning down the bedspread and blankets on the bed?a. Removing dust form the bathroom ceiling cornersb. Scrubbing the grout on the bathroom shower floorc. Straightening and wiping the bathroom vanity

area.