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OBJECTIVES
Describe what motivates team players Identify the characteristics of effective leadership
Identify leadership styles Describe ways to develop leadership skills Define a team and its function Identify the characteristics of team players Describe the elements of successful
presentations and meetings
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MOTIVATION
Motivation: an internal drive that causes people to behave in a certain way to meet a need
Motivation comes from within There are several factors that
contribute to motivation (not just monetary)
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MOTIVATIONMaslow in the Workplace
Physiological—Basic Wages
Safety—Job Security/Environment
Social—Informal Groups
Esteem—Recognition/Respect
Self-actualization—Expand Skills
Figure 11-1
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MOTIVATION
McClelland’s Theory of Needs Achievement Power Affiliation
Victor Vroom’s Expectancy Theory Behavior based on outcome
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MOTIVATION
Only you can motivate you Others can only provide a
motivating environment When having an nonproductive
day Use self-talk and your goals to get
back on track
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LEADERSHIP
Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal We are all leaders Leaders are not just managers and
supervisors Not all bosses are leaders
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LEADERSHIP
Primary leadership styles: Autocratic leaders: authoritarian,
they make decisions on their own Democratic leaders: make decisions based upon input from others
Laissez-faire leaders: allow team members to make their own decisions without input from the leader
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LEADERSHIP
Effective leaders display characteristics that make them stand out Work well with others Trustworthy Ethical Focused Visionaries Excellent communication
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BECOMING A LEADER
Be prepared to lead Learn new skills Join committees Train Attend workshops Volunteer to serve on a team
Get involved in community activities
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TEAMS AND PERFORMANCE
Synergy- two or more individuals working together toward a specific effort
Teams-a group of people linked to a common purpose In a team setting, members share
accountability and responsibility
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TEAMS AND PERFORMANCE Types of Teams
Formal: developed within the formal organizational structure Functional (within a department) Cross-functional (different
departments) Informal: individuals who get
together outside the formal structure Virtual teams: function through
electronic means
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TEAMS AND PERFORMANCEStages of Team Development
Forming stage: getting to know and form initial opinions about team members
Storming stage: some team members begin to have conflict with each other
Norming stage: team members accept each other and overcome the conflict
Performing stage: team works on task Adjourning stage: team completes task
and brings closure to the project
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CHARACTERISTICS OF A TEAM MEMBER
Know team goals and objectives Every activity should contribute
to team goals and objectives Team member characteristics:
Trustworthy Performer Efficient Communicator
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CHARACTERISTICS OF A TEAM MEMBER
Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives
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CHARACTERISTICS OF A GOOD TEAM MEMBER - Teams & Conflict
Do not make assumptions If you disagree with the team, voice
your opinion and state why If the team decides to go in a direction
other than what you wanted, respect and support the team’s decision
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CHARACTERISTICS OF A TEAM MEMBER - The Problem Member
Trust as a foundation Do not dump work on others Work around a lazy team member Team will eventually dismiss a
poor performer Address performance issues in a
respectful and diplomatic manner
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MEETINGS
A meeting is a common form of team interaction and workplace communication Types of meetings:
Informational Discussion driven Decisional Combination
Formal or informal
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MEETINGS
Meeting agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting Normally distributed to all attendees prior to
the meeting Read agenda prior to meeting Notify person in charge of meeting if you
would like item placed on agenda If you are presenting, plan ahead and prepare
handouts for each attendee if necessary
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MEETINGS
Face-to-face meetings Most common Arrive early Do not sit at head of table unless invited
Meeting Chair: individual in charge of meeting
Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure)
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TEAM PRESENATIONS
Steps to successful team presentations: Agree on the presentation goal Create a presentation outline Discuss and agree upon verbal, visual, and support
content Each member needs to take responsibility
and be accountable to each other Each member must communicate, share
duties, and behave in a respectful and professional manner