Chapter 12Technology in the Workplace

Business Communication

Copyright 2010 South-Western Cengage Learning

Technology at WorkTechnology: the application of scientific

knowledge to practical tasksOften refers to tools and

machinesMakes work faster, easier,

or safer

212.1 Computer Hardware and Software

Computer technology helps people communicate.

© Thinkstock images / Jupiter Images

Computer HardwareDesktop computersLaptop computersTablet computersHandheld computers

312.1 Computer Hardware and Software

A handheld computer provides personal organizer and other types of programs.

© Hewlett Packard

Computer SoftwareOperating system

softwareApplication softwareUtility software

412.1 Computer Hardware and Software

Norton 360 is a popular utility program.

Using software

File Storage and ManagementStorage options

Compact disk (CD)Digital video disk

(DVD)Flash memory

File compressionFile management

512.1 Computer Hardware and Software

Flash memory drives are popular for backing up computer data.

© Mario Lopes / Shutterstock

PeripheralsPrintersScannersFax machines

612.1 Computer Hardware and Software

Inkjet printers are popular peripherals for home and office use.

© Izaokas Sapiro /Shutterstock

The Connected WorldTechnology aids

worldwide communication

LANsWANsPANsBluetooth and WiFi

7

Some cell phones use Bluetooth technology.

12.2 Other Technologies

© Purestock / Getty Images

The InternetA vast network that connects millions of

computers worldwide World Wide WebHyperlinks

8

Places that offer wireless Internet access are known as hotspots.

12.2 Other Technologies

© Vasiliy Koval /Shutterstock

SecuritySecurity threats

Computer viruses, worms, and Trojan horsesHackersSpyware

Security solutionsProceduresPasswordsFirewalls

912.2 Other Technologies

Document TransmittalTransmittal methods

Interoffice mail, the U.S. Postal Service, and private carriers

Electronic transmissionConsiderations

SpeedCostNeed

1012.2 Other Technologies

SecurityFormat

PagersHandheld device that alerts receivers that

they have a messageSmall, suitable for slipping in a pocket or

stowing in a purseUseful for people who are away from their

office but who might need to be contacted

1112.2 Other Technologies

Voice MailA computerized system that answers

telephone callsUsed by many organizationsUsers should record an appropriate

greetingUsers should answers messages promptly

1212.2 Other Technologies

Cell PhonesPortable, wireless telephonesChange antenna connections during travel

from one radio reception cell to anotherCome in a variety of shapes and sizesHave many features

1312.2 Other Technologies

Smart PhonesPopular with business

usersProvide programs and

other features not found on cell phones

Courtesy and safety

1412.2 Other Technologies

© PRNewsFoto/Verizon Wireless, Achille Bigliardi/NewsCom

A smart phone combines the features of a handheld computer and a cell phone.

VoIPVoice over Internet protocolDigital phone serviceCalls go through a

high-speed Internet connection

Cost effective for manyorganizations

1512.2 Other Technologies

© Shutterstock / NewsCom

VoIP is available for business and home use.

Digital CamerasRecord images in

digital form rather than on film

Store images in the camera or on a memory device

Allow image files to be edited

1612.2 Other Technologies

© Image 100 / Jupiter Images

A digital camera creates images in a format that can be used on a computer.

Global Positioning SystemA worldwide navigation system consisting

of satellites and ground stationsA GPS receiver can identify its location

anywhere on EarthDisplays the location on a map for the

user’s convenience

1712.2 Other Technologies

Conference TechnologiesTeleconference: allows people at different

locations to talk with one another by telephone

Videoconference: allows people at different locations to see and hear each other

Web conference: a meeting that takes place over an Internet connection

1812.2 Other Technologies

Training TechnologiesMany jobs require on-the-job or

continuing trainingTraining can increase worker productivityTraining is available on a wide range of

topicsTraditional methods and online instruction

are used to provide training

1912.2 Other Technologies

Unethical Use of Computers and Networks

Follow rules set by employers for legal and proper use of computers and networks

Typical abuses to avoid:Accessing confidential informationHarassing other users Disrupting computing or network services Stealing computing or network services Transmitting obscene or pornographic material Copying or using copyrighted materials

2012.2 Other Technologies

Technology VocabularyLearning words and terms related to work

help improve reading comprehension Computer technology termsCareer-specific terms

2112.2 Other Technologies

Workplace SafetyCauses of injuries in officesAttitudes that affect safetyEmergency plans

2212.3 Workplace Safety and Ergonomics

Computer Use and ErgonomicsRepetitive stress

injuriesVisions problems

2312.3 Workplace Safety and Ergonomics

© franksiteman.com 2007

Using proper position at the keyboard helps users avoid injury.

Ergonomics and the WorkstationArrange the work areaDo warm-up exercisesCheck your keying

positionTake frequent breaksAvoid vision problemsAdapt for other

computers

2412.3 Workplace Safety and Ergonomics

© Cengage Learning

A properly arranged work area helps users avoid injury.

Ergonomic EquipmentPadded wrist restErgonomic

keyboardMouseDigital penTouch padTrackballSpecial glasses

2512.3 Workplace Safety and Ergonomics

© Anna Dzondzua / Shutterstock

The touch pad is a popular pointing device.

HFES

26

Human Factors and Ergonomics Society Provides training and resources for

educating people about ergonomicsQuestions1.Students make up about what percentage of the

HFES membership?2.What three publications do members receive as

benefits of membership?

school.cengage.com/bcomm/buscomm

12.3 Workplace Safety and Ergonomics

Vocabulary

27

cell phone compact disk (CD)computercomputer virusdigital video disk (DVD)ergonomicsfax machinefirewall global positioning system (GPS)hackerhardwarehotspotshyperlinks

Internetnetworkpager peripheralspersonal computerscannersmart phonesoftwareuniform resource locator (URL)voice mail VoIP World Wide Web