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Chapter 2: The External Marketing Environment Chapter 2 The external marketing environment Learning Objectives: Explain the impact of the economy on marketing practices Explain the influence of competitive forces on strategies Discuss how social trends shape marketing strategies Explain how lifestyle trends &environmental concerns influence marketing strategies Explain the influence of technology on how marketing companies are shifting their focus Identify the role that laws, regulations and self regulation play in the practice of marketing www.the-cma.org : Canadian Marketing Association Office of consumer affairs: Industry Canada & competition act Copyright © 2010 Pearson Education Canada 1
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Page 1: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Chapter 2 The external marketing environment

• Learning Objectives:• Explain the impact of the economy on marketing practices

• Explain the influence of competitive forces on strategies

• Discuss how social trends shape marketing strategies

• Explain how lifestyle trends &environmental concerns influence marketing strategies

• Explain the influence of technology on how marketing companies are shifting their focus

• Identify the role that laws, regulations and self regulation play in the practice of marketing

• www.the-cma.org: Canadian Marketing Association

• Office of consumer affairs: Industry Canada & competition act

Copyright © 2010 Pearson Education Canada 1

Page 2: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

External Influences on Marketing

2

EconomyCompetition

Social / DemographicTechnology

Laws / Regulations

Marketing Plan

Customers

The environment is constantly changing therefore new marketing strategies must evolve. A business must anticipate change and react accordingly with its marketing strategies.

Page 3: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Economic Influences

3

A variety of economic factors influence the state of the Canadian economy. In good times Marketing is aggressive & in bad times it’s conservative!!

GDPEmployment

InflationCanadian $

Interest Rates

The relationship between these influences is dynamic. A marketer must adjust marketing strategies accordingly. The U.S.A. is Canada's largest trading partner and when the $ is high(like now) our goods are less attractive to Americans so sales drop which affects many things!

Page 4: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Competitive Influences

4

Monopoly

Oligopoly

MonopolisticCompetition

PureCompetition

One firm serves market: e.g. government controls milk production Parmalat : Saputo & Agropur plus the L.C.B.O

A few firms serve market such as bell, Telus and Rogers

Many firms with unique marketing mixes serve market e.g. fast food restaurants

Many firms with similar products; no differential advantage

Page 5: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Competitor Classifications

5

DirectCompetition

Indirect Competition

Competition from alternate or substitute products: Coke, Pepsi, 7Up, Dr. Pepper or Sony, Kodak, Cannon, Olympus & Fuji all compete in the camera market

Competition from products offering similar benefits. Coke also competes with Gatorade, Dasani, Fruitopia and Red Bull and in retailing the likes of Shoppers, Jean Coutu, Zellers, Wall Mart and Sears competing for the pharmacy market share

Page 6: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Competitive Position

6

The strength of a brand or company relative to its competitors is determined by market share. Market share is:

“the sales volume of a brand or company expressed as a percentage of total market sales volume.”

25% market share

Page 7: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Competitive Position

7

Leader

Challenger

Follower

Nicher

Coca-Cola; Colgate: generally referred to as industry leaders**

Pepsi-Cola; Crest; an aggressive marketer that pursues growth

7Up; Aim or Arm & Hammer: content to follow the leaders on product and price

IBC Soda; Oral B Rembrandt: concentrates on all resources on one segment

Page 8: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Demographic and Social Trends(pages39-47)

8

Demographics is the study of the characteristics of the population. Market planners analyze trends like the following categories: the challenge is to keep present older customers while trying to attract younger ones & ethnic

• Size and Age

• Location

• Family Formation

• Spending Power and Wealth

• Education

• Multiculturalism

• Lifestyles and Environmental Influences

Page 9: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Canada’s Ethnic Population

9

Market 2006

Toronto 42.9%

Vancouver 41.7%

Calgary 22.2%

Edmonton 17.1%

Montreal 16.5%

Ottawa 16.0%

Winnipeg 15.0%

Halifax 7.5%

Regina 6.6%

St. John’s 1.9%

Figures represent the ethnic percentage of each markets total population.

Page 10: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Technological Influences

10

Many experts believe technology is the single biggest force that will shape and reshape the marketplace. New products, new packaging and the emergence of electronic commerce and communications has changed the landscape. Internet shopping dominates the market

Database Management and CRM programs

Interactive Communications online and on cell phones like blackberry’s are very common as is social media networks like face book & my space

Growth of E-Marketing and E-Commerce: car manufacturers now allocate 20% of their marketing budget to online communications

Page 11: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

E-Commerce in Canada

11

E-Commerce sales only represent a small fraction of the overall economy but the future is bright.

• 9.2 million Canadian adults window shop online and 6 of 10 window shoppers make an online or offline purchase.

• Online purchases by consumers (B2C E-commerce) amounted to $13.8 billion in 2007.

Page 12: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Legal and Regulatory Influences

12

Industry Canada and the Competition Act govern business practice in Canada. The objectives of the Actare:

1. To maintain and encourage competition

2. To ensure participation by small business

3. To provide consumers with choice and fair prices

Page 13: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Self-Regulation

13

Many industries establish their own regulations that all members must follow.

The Canadian Marketing Association ha its own Code of Ethics and Standards of Practice.

Page 14: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Copyright © 2010 Pearson Education Canada

Inputs for Satisfying Customers

14

When devising a marketing strategy a manager must consider external and internal influences.

External Environment

• Economy• Competition• Social /Demographics• Lifestyle• Environment• Laws / Regulations

InternalEnvironment

• Corporate Culture• Corporate Marketing Culture

• Marketing Mix• Resources Available

MarketingPlan

TargetMarket

Page 15: Chapter 2: The External Marketing Environment Chapter 2 ...

Chapter 2: The External Marketing Environment

Some Stats and info• Over the last 3 years in Ontario over 40 communities have

experienced layoffs: Oshawa, Windsor & Smith Falls to name a few with losses of 130,00 jobs

• Ontario’s GDP has gone from 2nd highest to 7th!

• Price of oil has shot gas prices through the roof from .70cents a litre to $1.10 in some places: impact: gas guzzling trucks and SUVs are not hot any more: impact truck sales are down company’s cut back production and layoff’s are not far behind

• Wal-Mart & Costco are booming! Why?? Consumers are looking to see where they can get value for their dollar” sales are up 4% and 9% respectively( a true marketing success)

• www.marketingmag.com www.finacialpost.com

• Generation Y is forcing a change www.businessweek .com

Copyright © 2010 Pearson Education Canada 15


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