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High Performance

Workforce Management

Chapter 6

Contents

Workforce management

Classification of Workforce management

“Empowerment”

Types of TEAM

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High Performance

• The objective of an effective workforce management system to build a high performance work place for QUALITY excellence

• Workforce engagement refers as in which people are motivated to do their utmost for the benefits of their customers and for the success of the organization

• Motivation is an art of creating conditions that allow every one done their work at peak level of efficiency

So called human resource management

Workforce management

Classification of Workforce management

Content Theories

Process Theories

Environmentally Based Theories

HERARCHY OF NEEDS BY ABRAHAM MASLOWTHEORY X-Y BY DOUGLAS MCGREGOR

EQUITY STANCY ADAMSOCIAL LEARNING /SELF EFFICANCY BY BANDURA ect. all

PREFERENCE AND EXPECTATION BY VISTOR H. VROOMCONTIGENCY BY PORTER AND LAWLERPATH GOAL THEPRY OF LEADERSHIP BY ROBERT J. HOUSE

Workforce management

Giving people authority to make decisions based on what they feel is right, as a leader you should sincerely belief and trust in your own people

Provide education, resource, and encouragement remove restrictive policies', foster the atmosphere of trust, share information freely, train hand on tasks

Managing High Performance Work System

Sense of motivation

Compensation and

recognition

Recognition and reward

Performance appraisal

“Empowerment”

Performance Performance excellenceexcellence

EMPLOYEE EMPOWERMENT FRAMEWORK

EMPOWERMENTDescription of the

contentsENGAGEMENT

people

Total reward

s

Company practices

Work system

Job opportunities

Quality of life

Description of the

contents

TEAMWORK

A TEAM

EMPOWERMENT VS SELF DETERMINATION

SIX SIGMA PROJECT TEAM

A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and they are mutually accountable

The inter discipline nature of such project, range from technical analysis, creative solution development, and implementation, Refer the six sigma and the role of Black Belt.

Empowerment based on technical skills to do specific jobs self determination is personnel power to self determine

Types of TEAMs

TeamsNatural Work teamsNatural Work teams

Management teamsManagement teams

Self Manage TeamsSelf Manage Teams

Quality CirclesQuality Circles

Virtual TeamsVirtual Teams

Project TeamsProject Teams

Developing Teams

Problem Selections, Problem Diagnosis,

Work Allocation

Team Charters

Communication, coordination and

organization support

Team Process

1.Conflict Management and

resolution2.Team management 3. Leaderships skills4. Decision making5.Communication6.Negotiation7.Cross cultural training

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Engaging the Workforce in Process

Skills for TEAM leadersSkills for TEAM leaders

1. Use agendas2.Have facilitators 3. Take minutes4. Draft the next agenda5. Evaluate the meeting

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Engaging the Workforce in Process

Skills for TEAM MembersSkills for TEAM Members

Baldrige

ISO 9000

Six Sigma

1. workforce focus how the organization engages, manages, and develop workforce 2. workforce environment

• training and education, skills and experience determine the level of competence

• owes the success is the integration of team member, selecting the right people, training and skill, rewards and recognition approach

Workforce Focus in Baldrige, ISO 9000 and Six Sigma

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