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Chapter 8- Flight Line and Front Desk Operations
AST 205
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What are some activities that take place on the flight line?
• Fueling
• Repositioning aircraft
• Line maintenance- sometimes
• Aircraft servicing- lav. Pre-heat, cleaning, etc.
• Passenger transportation
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Importance of the Flight Line
• It is generally the first impression your customer will have of your operation
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Important aspects of a well managed flight line:
• -Courteous personnel- regardless of pilot
• -Prompt Service- have A/C fueled & ready– ie. Preheated
• -Efficient- minimize pax. Delay esp. Fueling
• -Attn. To Detail- fuel spillage, windows etc.
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Flight Line Operational Considerations
• -Do line personnel monitor tower?
• -Are personnel equipped with radios to
• communicate with the front desk?
• -How will you attract flight crews to your
• Ramp? Flagman, “follow me” truck, etc.
• -What transportation arrangements have
• Been made for pax. & flt. Crews
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Important line layout considerations:
• -visibility- for landing traffic
• -well marked
• -well maintained- pavement/stripes/ropes
• -plenty of space
• -clean appearance- discourage poorly
• kept aircraft
• -(Invite the Tower personnel to your Christmas party)
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Flight Line Training
• The flight line can be a hazardous place so proper training and protection is a must:– Awareness of ramp hazards- jet blast, noise,
visibility, protection from the elements, protection of passengers etc. fire hazards (i.e. cell phones), proper grounding/bonding procedures, spillage procedures.
– Also training in- correct fuel grade/aircraft identification, fuel fill systems, ATC phraseology, hand signals, etc.
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MOGAS- auto fuel
• -Use only in low compression engines
• -Must see placard before fueling (STC)
• -Very susceptible to contamination/moisture
• -Shorter storage life- varnish
• -Quality harder to control- Major Co’s only
•-May be a large source of revenue
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Self-refueling
• Individual– Hazardous- outside only
– spillage destroys asphalt over time
– Airport should have a policy and can charge a flowage fee.
– Corporate• turning to self fueling for several reasons:
• lower cost
• reduced fueling errors
• less time consumed
• more control/security
• *This can be discouraged by quality service
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Self Serve/Pay at the pump are also becoming the trend
at FBO’s. Advantages are:
• Fuel available at all hours- convenience
• Less cost to customer
• Can be a selling point for your operation
• *Others might not want it
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Front Desk
• The “nerve center” of the operation
• The interface between the gen. Public & Avn.
• Front Desk Considerations:– neat orderly appearance
– full time attentive personnel
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Duties of the Front Desk Attendant
• Financial transactions for all operations
• Unicom
• Arrange a/c movements
• Directs customers to proper place
• Arrange ground transportation/lodging
• Keeps guest log*
• *Should be a good people person
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Other FBO Customer facilities consist of:
• Lounge/restroom facility – Comfortable couches/recliners
– T.V.
– Books/Mags.
– Quiet/Dark Atmosphere
– Phones/internet connection
– Restrooms should be clean
– Other...
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And the Flight Planning Area
• Flight Planning area
• Wall Chart
• FSS phone w/ instructions
• big table
• online wx./ flight planning service
• PC with internet connectionFacility Directory- AOPA, JEPP, ACUKwik
• Other...
• *Overall neat appearance is imperative
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The End