Chapter One
IRIS Practice Management
IRIS Software Group
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Contents
1 Introduction ................................................................................................................................ 3
1.1 IRIS Practice Management Overview ....................................................................................... 3
1.2 Course Content ......................................................................................................................... 3
2 Starting Point .............................................................................................................................. 4
2.1 F1 Help ..................................................................................................................................... 4
2.2 Quick Client Look up ................................................................................................................. 4
2.3 Data Mining Higher Rate Tax Payer ......................................................................................... 5
2.4 Data Mining Database review ................................................................................................... 7
3 Workflow – Getting started ........................................................................................................... 8
3.1 What do you currently do? ........................................................................................................ 8
3.2 The Aim .................................................................................................................................... 8
3.3 Where to start with the workflow ............................................................................................... 8
3.4 Set Up the Standard Job Profiles ............................................................................................. 9
3.5 Set Up the Accounts Job Profile ............................................................................................. 10
3.5.1 Edit the Job stage Year End Reminder ............................................................................. 11
3.5.2 Edit the Partner Review Stage .......................................................................................... 12
3.5.3 Edit All the Job Stages ...................................................................................................... 13
3.5.4 Summary Hints & Tips ....................................................................................................... 14
3.6 Set Up „Take on New Client‟ Job Profile ................................................................................. 14
4 Introduction to Job Planning...................................................................................................... 15
5 Homework ................................................................................................................................ 17
5.1 Set up the Job Profiles ............................................................................................................ 17
5.2 Take a Look at Job Planning .................................................................................................. 17
5.3 Post time ................................................................................................................................. 17
6 Quiz ......................................................................................................................................... 18
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1 Introduction This document is to be used in conjunction with the Practice Management webinar programme. In
this session we look at an overview of IRIS Practice Management and what we are going to cover
and achieve in the four main sessions.
By the end of this course you should have IRIS Practice Management up and running in your
business and be able to gain the same benefits our other IRIS Practice Management users do.
There is the introductory webinar that we strongly recommend you attend. However look out for the
other supporting webinars as it is recommended you attend these also to get the maximum benefit
out of the programme. All the webinars we provide reinforce the data covered in these notes, plus
they always give you opportunity to ask questions and give you the support as you need it.
Setting up a system for the first time can be challenging initially but the experience of our customers
has shown that once Practice Management is up and running they do not want to turn back.
1.1 IRIS Practice Management Overview
On average a recent survey shows that an IRIS Practice Management user saves 5 hours per staff
member per month (Survey, May 2012).
Use IRIS Practice Management to:
Know what jobs are coming up – don‟t miss anything
Plan your jobs – make sure you have the right staff to do the work in the time frame
Monitor your jobs – make sure no deadlines are missed
Deal with unexpected problems – if staff are off sick know you can manage their workload
Use communication tracking – file away all the documents and phone calls automatically
Use data mining – know your clients for marketing purposes and enhanced services
Use staff planning – graphical view of what your staff are doing and when
1.2 Course Content
Each session will be 40 minutes or less.
1.) Chapter 1
Course Goals
What is Practice Management – an overview
Course content
Starting point – quick client lookup and data mining search
Workflow – getting started
Homework and quiz before next session
2.) Chapter 2
Review of Workflow getting started, homework, and quiz
Workflow – planning, monitoring and reporting (Personal Tax MASTER list and using this for the
other products)
Communication tracking – getting started
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Homework and quiz before next session
3.) Chapter 3
Review of workflow
Communication Tracking – logging and filing documents
Data Mining – saving searches, profiling your clients, categories, attributes and marketing
Homework and quiz before next session
4.) Chapter 4
Review of Communication Tracking, Data Mining, saving searches, profiling your clients,
categories, attributes, marketing, homework, quiz and any feedback received since the last
session
Staff Planning
Summary of Practice Management – bringing it altogether
Homework and quiz
2 Starting Point Initially we will look at a couple of things so you can go away today and start making good use of
IRIS Practice Management:
Review of the on-line help
How to access your clients files quickly
How to review your client data to:
React quickly to communicating with your clients when a legislative change has occurred
Administer your database and keep it up to date, look for gaps etc.
2.1 F1 Help
Throughout all of the IRIS Products you can select F1 at any time to provide you with the on-screen
help. Where it can it will take you directly to the help that relates to the screen you are on.
Alternatively you can select Help | Help off all the main product menus throughout the IRIS products
to access the help.
2.2 Quick Client Look up
To get access to your client list quickly at any time:
Log into IRIS Practice Management as MASTER
You will need to be logged in as MASTER so that we can make changes to your system set up.
Note: this will have no effect on your staff working on the IRIS compliance products until you
decide.
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Left click on the PM icon in the bottom right hand corner to display:
In the Client name field enter part of the client name and hit return to find the client
Select View to view the details of the client
This will give you access to all your client information (file) quickly. Have a look at the following:
Select the Jobs tab to know where you are with each client job
Select the WIP tab to review quickly the outstanding WIP and Fees for the client, and drill down
if necessary to see the latest invoice
Select the Communications tab to look at all the recent communication for the client where it is
possible to email the client
This is an excellent tool if the client phones in and you need to get to their client file quickly. Note:
we will look at what each of these mean more in detail throughout the programme.
2.3 Data Mining Higher Rate Tax Payer
We will be covering off Data Mining in detail in Chapter 3. This is a taster to show you how much
client data you have without an extra data entry process and how you can access this right now.
For example; if there is a budget announcement regarding higher rate taxpayers you may wish to
identify all your affected clients and write to them promptly.
To do this:
Select off the Staff Control Panel Launch | Data Mining
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Select Field, and left click on the magnifying glass to the right
This will display all the fields that you can search on within the IRIS client database.
Left click on the
Tax folder
Latest tax year folder
Tax Bourne folder
Double click on Tax@ Higher / Trust Rate
This will add the selection to the field line.
Next select the drop down and choose exists as below followed by Add to List
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Select Find in the top left hand corner
This will show all those clients in your database that are higher rate tax payers in the year selected.
At this point you could:
Highlight all the clients you wish to write to, right click and Generate Letter with an AutoMail
licence. Following this you could print or email the letter for the client from within the system
Print the client list
Select a client, right click and view the client details
Export the information out to Excel
Set marketing attributes against all the clients selected for a marketing campaign
Change the partner or manager responsible for these clients in one quick step
We will re-visit all of these in detail in chapter 3.
2.4 Data Mining Database review
Data Mining is an excellent tool for reviewing your client database to check highlight and fill any
information.
For example; if you wanted to check all the email addresses. To do this:
Highlight a single or group of clients using
standard windows controls to change the
client email address within client
maintenance right click and select Client
From the Staff Control Panel select Launch
| Data Mining
Select the Columns button
Next select the Address folder, followed by
the Main folder
Enter a tick into the Main Email box
followed by Ok
Returning to the Data Mining screen the
Main email field will show as a new column
Select Find in the top left hand corner to
display all the clients with their email
address
Note: if you have selected a group of
clients once a single client is viewed you
can use the Next and Previous buttons to
move quickly between the different clients
saving time
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Note we will look at Data Mining in detail within Chapter 3.
3 Workflow – Getting started
3.1 What do you currently do?
How do you currently:
Know what jobs are due in the next few months?
Monitor the jobs that are in progress?
Ensure that nothing gets missed?
How do the staff manage their workload and ensure they are prioritising correctly?
Do you use Spread sheets? If so where do you keep them, who has access to them and who
updates them? Do you feel you can always rely on them?
A lot of questions that IRIS Practice Management has the answers for.
The workflow in IRIS Practice Management can use its links to the IRIS compliance products (IRIS
Accounts Production, IRIS Business Tax, IRIS Personal Tax and IRIS Trust Tax). It already knows
key client information:
What clients are registered and currently active
What their year ends are
Which reports you deliver for them and hence the service that you provide
You may use the Master Tax List within Personal Tax that was in the software before IRIS Practice
Management was launched. The job tracking functionality within IRIS Practice Management
replaces this and goes further providing a list for all the jobs that need to be tracked; Accounts,
CT600‟s, VAT returns, payroll etc.
3.2 The Aim
The first thing we are going to do is set up the workflow within IRIS Practice Management, the aims
of this are:
To enable each staff member to log in every day and work their way through their to-do list on
the Staff Control Panel in the correct priority order
With an IRIS Time & Fees licence post the time as the jobs progress for accurate and easy time
recording
The partners and managers to have a high level view of the work that is progressing in the
business and making sure everything is on track
Anything that is highlighted as being in danger can be acted upon quickly
3.3 Where to start with the workflow
As a starting point for each of the key jobs that are processed within your business think of the
stages you go through from start to finish to complete a job successfully. In IRIS Practice
Management we refer to this as Job Stages within a Job Profile.
As every business is different this next section goes through how to set up these Job Profiles within
IRIS Practice Management to suit your business.
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3.4 Set Up the Standard Job Profiles
There are the Standard System Jobs within IRIS that we recommend you set up as the first step.
These are integrated with the IRIS compliance modules so this will ensure that you can gain
maximum automation in your workflow.
To assign a job type to each standard system job:
Log into Practice Management as MASTER
From the Staff Control Panel select Setup | Standard Jobs
Use the magnifying glass to drill down to the list of jobs
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There will be a job set up for each description above within the Job Types list, so highlight the
correct job, for example Personal tax and click Select to assign the job to the Standard System Job
Types.
Once you have assigned the first job, repeat this process and make sure each System Standard
Job has a job allocated to it.
The next step is to create the workflow for each job within the business. Let‟s take a look at two jobs
that we do within an accountancy business:
The stages that we go through to complete a standard set of Accounts.
The process and stages that are followed when a new client arrives at the business.
3.5 Set Up the Accounts Job Profile
To set up a Job Profile within IRIS
Practice Management log into IRIS as
MASTER
From the menu select Setup and Job
Types | Profiles
Highlight Accounts and click the
Profiles button
The Job Profile for Accounts will be displayed showing the stages the job can go through from start
to finish and will look similar to the screen below. This can be amended to suit the way that you
work within your business.
The next section explains the columns on the screen and how you can tailor the Accounts profile to
suit your business.
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On this screen the columns are:
Description showing what the job stage is.
Exclude shows the client types where the stage is not relevant. For example you would not
need to file a sole traders accounts at Companies House showing as job stage 11.
Due Date Basis is the date that the job stage is due. It is recommended to set this up to
calculate automatically if you can. This means when you come to plan and as the work is
progressed you have already decided the key criteria to completing a job which contributes
towards not missing anything and will save you time. We will see more on this later.
The staff member responsible shows the staff member that is allocated to the stage. This can
be a particular staff member, assigned partner, manager or staff member. We will see more on
this later.
Automatic Completion shows the function within the software that will complete the job stage.
Again where you can use this, it will save you time.
It is possible to attach an AutoMail letter to a job stage, in this case there is an extra column
showing the letter.
3.5.1 Edit the Job stage Year End Reminder
Let‟s start with the first stage. In this case it is the Year end letters, so select this and ensure it has
the right letter attached to it, the right staff member allocated to it and we are comfortable with how
the due date is to be calculated.
The first stage on your system may show something different, do not worry the process is the same.
Make the first stage what you need it to be in your process.
Highlight Year end letters and click the Edit button to bring up the Edit job stage details screen
Link the job stage to a letter
Use the Link stage to letter field to
select the AutoMail Year End
Reminder letter template located
within the Word templates no
header & footer folder towards the
bottom of the folder selection
In this example we selected a
template that does not
automatically fill out a header at the
top of the page as we may be using
pre-printed paper
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Decide who is responsible for the stage
If the Staff member responsible for
stage is always the same person, in this
example; KR, set it to this
As we are setting this up for the system
as a whole, select the type of staff
member that does the work. It will be in
the planning stage that we would
allocate the individual staff member
If it is the partner, manager, or the staff
member (job assignee) on the job then
select one of these
Decide what the due date for the stage
Amend the Due date Base to be the Job
p/e and set the Offset to be 10 days
This means we have said the Year End
Reminder letter is due 10 days before
the Accounting Period End
There are other options on which we can
calculate the due date. For example it
could be based on the Job Start, the Job
End, The Job Period End, Statutory
Deadline, or when dependent on another
job stage completing.
Lastly this stage is included for all types
of business so tick all of them
Click OK to save your changes
Note: here you are editing/deleting/adding job stages at practice level. You set these job stages to
suit your practice. The list of stages can be as long or as short as you wish them to be. Experience
proves that the list of stages should be kept as short as possible.
It may be the case that however much thought you give to job stages you do not get them right first
time.
Do not worry as you can go back to job stage editing at any time. After saving the changes the new
list will be applied to every client to make sure your reporting is consistent.
3.5.2 Edit the Partner Review Stage
To edit the Partner review stage, assign the Partner to it and ensure it is due after the
Journals/adjustment stage is completed we need to go through the following steps:
Highlight Partner review on the Job profile maintenance screen and click Edit
Ensure the Staff member responsible for the stage is Partner. This will make sure that the
partner assigned to this client is automatically assigned to this stage during planning (see later)
that will save time
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Select the Due date base to be the Stage completion
Enter Stage 7 the previous stage
Click OK
3.5.3 Edit All the Job Stages
The next step is to go through each job stage in turn and set it to what you want it to be:
To set up a new job stage select the Add button, or edit an existing job stage
It is possible to delete a job stage by selecting the Delete button
It is possible to change the Description for a job stage
To move the job stages up and down to get them in the right place within the profile, use the
Re-order arrows on the Job Profile Maintenance screen
To save the job stages click Save on the Job Profile Maintenance screen and this gives you a
message box headed Job Profile Maintenance informing you that due dates just set up will be
applied to all existing job stages, click Yes
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3.5.4 Summary Hints & Tips
Keep the number of job stages used to the minimum possible and meaningful to your practice.
From the time that the books are requested / received most job stages should be given a due
date inlcuding those based on when the previous job stage was completed. This will allow you
to set a standard turn around time for jobs in your practice.
There is no problem in setting a turn around time that may be difficult to achieve on many jobs.
After all we want to make your practice more efficient by moving jobs forward to completion as
quickly as possible.
3.6 Set Up „Take on New Client‟ Job Profile
There is so much IRIS can help you with when you take on a new client, so make sure you have
this profile set to suit your business.
As above, select from within the Staff Control Panel Setup | Jobs and highlight the job you have
added to the Take on New Client job and select Profile
As you can see from the above, there are lots of automatic job stage completions that you can
allocate to this job.
Analyse your process before looking at IRIS, and then map that onto the steps above keeping it
down to a minimum of around 10 stages if you can.
If you highlight the first stage, in this case the Perform Anti Money Laundering Checks, and then
select Edit to display the details of the stage
In the example below the stage will automatically be completed when “Perform Anti Money
Laundering Checks using AML Search” is complete. This is the AML button on the Client
Maintenance screen. This uses the Searches Group system to provide an AML report for your
client that you can use as part of your AML checks.
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The other automatic completion stages are:
Setup Services for New Client – this completes as you set up the services within IRIS Practice
Management, we will look at this in detail in Chapter 2
Engagement Letter produced – this completes as the Engagement letter is generated for the
client from within IRIS AutoMail
Form 64-8 produced – generate the 64-8 from within Client Maintenance
Form CT41G produced – generate the CT41G, where applicable from within Client Maintenance
Fee agreed with Client – with a Time & Fees licence it is possible to set up the invoice and
payment arrangement within IRIS Time & Fees
Form CT41G Dormant produced – generate the CT41G Dormant where applicable
Repeat this process for all the standard system jobs within IRIS now, and later on you can set up the
profiles for the other jobs in your business such as Payroll and VAT (we will see more on the other
jobs later).
4 Introduction to Job Planning Once the jobs have been set up for your organisation you are now ready to start planning. The aim
is to plan the jobs to ensure they get onto each staff members to do list, the partners and managers
are able to review progress at a high level, and have the ability to drill down to look at the detail.
To use Job Planning:
Log into IRIS Practice Management as yourself
Select Launch | Job Planning to display:
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Where it says Service in the top left hand corner, select the magnifying glass to display the list
of jobs. We will look at Services in more detail in Chapter 2
Highlight the Accounts job and click Select as shown above, followed by Find in the top left
hand corner to display all the jobs coming up
Select the Bridge Services button to make sure all the services are set up for the clients you
have registered within IRIS; this is a once only operation. We will look at Services in more detail
in Chapter 2
The system will automatically know what clients you have for the Accounts job that you need to plan
for, so it will set them up for you.
Note: this is the difference between an automatic and manual job such as VAT where you will need
to set up the Service manually for each client. This is a once only operation and is not as onerous
as it might sound and we will cover it in more detail in Chapter 2.
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Have a play:
Move the columns around
Right click on a client and select client
Right click on a client and select Job followed by the Assignments button
Assign a couple of staff to the job and see it filter through to the staff control panel
Look at the Jobs tab on the Staff Control Panel and see the jobs listed
Right click on the column headings and select the Group, Ungroup option
5 Homework
5.1 Set up the Job Profiles
This week set up all the main job profiles for your business where relevant. For example;
1.) Personal Tax Returns
2.) Corporation Tax Returns
3.) Partnership Tax Returns
4.) Sole Trade Tax
5.) Trust Tax returns
6.) Accounts Production
7.) Take on New Client
8.) VAT
9.) Payroll
5.2 Take a Look at Job Planning
As you log into Practice Management and the Staff Control Panel take a look at Launch | Job Planning
and have a go at planning a job as described above.
5.3 Post time
If you are an IRIS Time & Fees user as you log into IRIS Practice Management, on the Staff Control
Panel select the Timesheet tab to post your timesheets.
Hint: on the current timesheet see the IRIS ball in the bottom left hand corner, this is a stop watch,
have you tried it?
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6 Quiz Have a look at the following and determine if they are true or false:
1.) VAT is a standard IRIS Job
2.) It is possible to link a letter to a job stage
3.) The system will automatically calculate the due dates for VAT returns
4.) If you have a right handed mouse left click on the PM icon to bring up the client browser
5.) The year-end reminder letters can automatically have the client‟s year end populated
6.) It is possible to assign a client partner in bulk to a selected group of clients
7.) You need to set up every single job against each client within IRIS as a manual task
8.) On the Job Planning screen it is possible to group the jobs together by the statutory year end
9.) If I change a job profile, it will only change the new jobs that are created
10.) The stop watch is only available on the current timesheet
The answers to this quiz are in chapter 2, and they are also discussed in the Communication
Tracking webinar.