Chapter Thirteen: Conflict in Interpersonal Relationships This multimedia product and its contents...

Chapter Thirteen: Conflict inChapter Thirteen: Conflict inInterpersonal RelationshipsInterpersonal Relationships

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TheInterpersonal

Communication Book 11th Ed.

TheInterpersonal


Joseph A. DeVitoJoseph A. DeVito

Copyright © 2007 Allyn and Bacon 2

Chapter 13: Conflict in Interpersonal Relationships

The aim of an argument or discussion

should not be victory, but progress.

Joseph Joubert



Conflict IssuesConflict Issues

Intimacy issues such as affection & sex

Power issues such as excessive demand or possessiveness,

lack of equality in the relationships, friends, & leisure time

Personal Flaws issues such as drinking or smoking,

personal grooming, drving style

Personal Distance issues such as frequent absence &

heavy school or job commitments

Social Issues such as politics & social policies,parents &

personal values

Distrust Issues such as prevous lovers & lying

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PRINCIPLES OF

INTERPERSONAL CONFLICT



Nature of ConflictNegative EffectsNature of ConflictNegative Effects

Can Lead to Negative Feelings

Can Hurt Other

Can Lead to Hiding Feelings

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Nature of ConflictPositive EffectsNature of ConflictPositive Effects

Forces You to Examine the Problem

Can Prevent Hostilities

Can Enable You to State What You

Each Want





Online ConflictOnline Conflict

Sending Unsolicited Commercial Messages

Using Reply All when Not Needed

Spamming

Flaming

Trolling

Ill-Timed Cell Calls and Text Messages

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Content and Relationship ConflictContent and Relationship ConflictContent

Centers on External Objects,

Events, and Persons

Relationship

Who’s In Charge

Equality or Lack of It

Often Hidden as Content Conflict

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Conflict StylesConflict Styles

Competing : I win you lose

Avoiding: I lose, you lose

Accomodating: I lose, you win

Collaborating: I Win, you win

Compromising: I win & lose, You win & lose



Conflict ManagementConflict Management

Fight in Private

Be Sure You’re Ready to Fight

Know What You’re Fighting about

Fight About Problems that Can be Solved





Culture and ConflictCulture and Conflict

Choice of Topics

Choice of Other in Conflict

High-Context vs. Low-Context Cultures

What Constitutes Conflict

Responses to Physical and Verbal Abuse



Evaluate the SolutionEvaluate the Solution

The Fact Hat

The Feeling Hat

The Negative Argument Hat

The Positive Benefits Hat

The Creative New Idea Hat

The Control of Thinking Hat

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Culture and Conflict (continued)Culture and Conflict (continued)

Conflict Strategies

Types of Conflict and How

They are Dealt with

Position in Organizational

HierarchyM

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Conflict Management StagesConflict Management Stages

Define the Conflict

Examine Possible Solutions

Test Solutions

Evaluate Solutions

Accept or Reject Solutions

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Define the ConflictDefine the Conflict

Define both Content and

Relationship Issues

Define the Problem in

Specific Terms

Focus on the Present

Empathize

Avoid Mindreading

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Examine Possible SolutionsExamine Possible Solutions

Brainstorm Alone or with Partner

Look for Win/Win Solutions

Weigh Costs and Rewards

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Test the SolutionTest the Solution

Test the Solution Mentally

Test the Solution in Practice

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Accept or Reject the SolutionAccept or Reject the SolutionPut into Operation If Not Working

Look for Other Solutions Redefine the Problem

Learn from the ProcessKeep Conflict in PerspectiveAttack Negative Feelings M

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Conflict Management Strategies Influenced by...Conflict Management Strategies Influenced by...The Goals

Your Emotional State

Your Cognitive Assessment

Your Personality and

Communication Competence

Your Family History

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Conflict Management StrategiesConflict Management Strategies

Win-Lose, Win-Win Strategies

Avoidance and Active Fighting Strategies

Force and Talk Strategies

Face-Detracting and Face-Enhancing

Strategies

Verbal Aggressiveness and

Argumentativeness Strategies



Conflict Management StrategiesConflict Management Strategies

Win-Lose, Win-Win Strategies A wins, B loses B wins, A loses A and B Win

Avoidance and Active Fighting Strategies Avoidance Nonnegotiation Silencers



Conflict Management Strategies (continued)


Force and Talk Strategies Act the Role of Listener

Express Your Support or Empathy

State Your Thoughts and Feelings

Face-Detracting and Face-Enhancing

Strategies Belittling

Blame





Verbal Aggressiveness and

Argumentativeness Strategies

Infliction of Psychological Pain

Attacking others’ Self-Concept

Character Attacks

Argumentativeness

Quality to Be Cultivated

TheInterpersonal


TheInterpersonal


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