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1TMHP and DSHS Contact Information1.1 TMHP-CSHCN Services Program Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21.1.1 CSHCN Services Program Telephone and Fax Communication . . . . . . . . . . . . . . . . 1-21.1.2 Written Communication with CSHCN Services Program. . . . . . . . . . . . . . . . . . . . . . . 1-21.1.3 TMHP-CSHCN Services Program Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31.1.4 TMHP-CSHCN Services Program Automated Inquiry System (AIS) . . . . . . . . . . . . . 1-31.1.5 TMHP Regional Representatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2 TMHP Website Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-51.2.1 Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.2.1.1 Search Capabilities for the CSHCN Services Program Provider Manual . . . 1-61.3 CSHCN Services Program Central and Regional Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.3.1 Central Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-61.3.2 Regional Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
1.3.2.1 Region 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-71.3.2.2 Region 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-81.3.2.3 Region 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-81.3.2.4 Region 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-91.3.2.5 Region 5 North . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-111.3.2.6 Regions 5 South and 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-131.3.2.7 Region 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-141.3.2.8 Region 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-161.3.2.9 Regions 9 and 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-171.3.2.10 Region 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
1.4 DSHS Health Service Regions Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
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Chapter 1
1.1 TMHP-CSHCN Services Program Contact Information
1.1.1 CSHCN Services Program Telephone and Fax Communication
1.1.2 Written Communication with CSHCN Services Program
Contact Telephone and Fax NumberTMHP-CSHCN Prior Authorization and Authorization Fax 1-512-514-4222
Provider Enrollment Fax 1-512-514-4214
Provider Enrollment Phone 1-800-568-2413, Option 2
CSHCN Services Program Customer Service Phone 1-800-252-8023
TMHP Electronic Data Interchange (EDI) Help Desk 1-888-863-3638
TMHP EDI Help Desk Fax 1-512-514-4228
Third-Party Resource (TPR) Phone 1-800-846-7307
TPR Fax 1-512-514-4225
Appeal Submission through AIS Line 1-800-568-2413
CSHCN Services Program Complaints Unit Fax 1-800-441-5133 or1-512-458-7417
Correspondence AddressFirst-Time Claims(Resubmit all “Zero Allowed, Zero Paid” claims. Resubmit claims origi-nally denied as an “Incomplete Claim” on an R&S Report)
Texas Medicaid & Healthcare Partnership Attn: CSHCN Services Program Claims PO Box 200855 Austin, TX 78720-0855
Appeals and Adjustments Texas Medicaid & Healthcare Partnership Attn: CSHCN Services Program Appeals, MC-A11 12357-B Riata Trace Parkway, Suite 150 Austin, TX 78727
Provider Complaints CSHCN Services ProgramATTN: ComplaintsPurchased Health Services Unit, MC-1938Texas Department of State Health ServicesPO Box 149347Austin, TX 78714-9347
Prior Authorization and Authorization
Texas Medicaid & Healthcare Partnership Attn: TMHP-CSHCN Services Program Authorizations Department, MC-A11 12357-B Riata Trace Parkway, Suite 150 Austin, TX 78727
Enrollment Texas Medicaid & Healthcare Partnership Attn: Provider Enrollment PO Box 200795 Austin, TX 78720-0795
Third-Party Resource Texas Medicaid & Healthcare Partnership Third-Party Resource Unit PO Box 202948 Austin, TX 78720-9981
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1.1.3 TMHP-CSHCN Services Program Contact CenterThe TMHP-CSHCN Services Program Contact Center at 1-800-568-2413 is available Monday through Friday from 7 a.m. to 7 p.m., Central Time, and is the main point of contact for the CSHCN Services Program provider community.
1.1.4 TMHP-CSHCN Services Program Automated Inquiry System (AIS)Dial 1-800-568-2413 (toll-free) to access the TMHP-CSHCN Services Program AIS. The call is answered automatically. Providers should follow the directions to access AIS and use the automated features to obtain information and services. The TMHP-CSHCN Services Program AIS provides the following information and services through the use of a touch-tone telephone: claim status, client eligibility, current weekly payment amount, faxed forms, and claim appeals.The TMHP-CSHCN Services Program AIS eligibility and claim status information is available 23 hours a day, 7 days a week with scheduled down time between 3 a.m. and 4 a.m., Central Time. All other AIS information is available Monday through Friday from 7 a.m. until 7 p.m., Central Time. AIS offers 15 transactions per call.Note: Pressing Star then Pound (*#) repeats any information given. Pressing Star then Star (**) begins again if an error was made. Pressing Zero then Pound (0#) at any time repeats the main menu.Full instructions on the use and benefits of the TMHP-CSHCN Services Program AIS can be found in the CSHCN Services Program Automated Inquiry System (AIS) Users Guide available on the TMHP website at www.tmhp.com/CSHCN/default.aspx (under CSHCN Resources section) or www.tmhp.com/File%20Library/default.aspx, or by calling the TMHP-CSHCN Services Program Contact Center at 1-800-568-2413, Monday through Friday from 7 a.m. to 7 p.m., Central Time.Note: All users who access www.tmhp.com are required to accept the American Medical Association (AMA) End-user Agreement on the use of Current Procedural Terminology (CPT). For each computer that accesses the TMHP website, the agreement must be accepted every 30 days from the last date on which the agreement was accepted by the user. If the end-user agreement is not accepted on a particular computer every 30 days, no user will be able to enter the website from that computer. For additional information about the AMA and CPT, refer to www.ama-assn.org/ama/pub/category/3113.html.
Electronic Claims and Rejected Reports(Past the 95-day filing deadline)
Texas Medicaid & Healthcare Partnership PO Box 200645 Austin, TX 78720-0645
Other Correspondence(Must be directed to a specific department or individual)
Texas Medicaid & Healthcare Partnership Attn: CSHCN Services Program Appeals, MC-A11 12357-B Riata Trace Parkway, Suite 150 Austin, TX 78727
Correspondence Address
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1.1.5 TMHP Regional RepresentativesThe TMHP Provider Relations Department comprises a staff of Austin-based and field-based provider relations representatives who serve the health-care community by furnishing a variety of services and activities designed to inform and educate health-care providers about the CSHCN Services Program policies and claims filing procedures. Provider Relations activities include the following:• Provider education through planned events.
Provider representatives conduct a planned program of educational workshops, webinars, computer-based training (CBT), in-services, and training sessions designed to keep all actively-enrolled providers informed of the latest policies, claim processing procedures, and federal and state regulations affecting CSHCN Services Program.
• Problem identification and resolution. A staff of research coordinators is available to assist providers with clarification of Medicaid policies and assist with in-depth problem claim submission issues after initial inquiries are made with the CSHCN Contact Center. Coordinators work closely with field-based regional representatives to coordinate the educational needs of the community.
• Relationship with professional health-care organizations. To ensure that Texas associations that represent health-care professions have up-to-date information about the requirements for participation in the CSHCN Services Program, the Provider Relations Department maintains a working relationship with these organizations. Also, the Provider Relations Department partici-pates in several events sponsored by Texas health-care associations, such as conventions and conferences.
Technical support and training are also provided for TexMedConnect software users. The table below indicates the TMHP provider relations representatives and the areas they serve. Additional information, including a regional listing by county and workshop information, is available on the TMHP website at www.tmhp.com/Providers/default.aspx. Providers can click on the TMHP Provider Services Representatives link listed under Provider Resources on the TMHP website.
Territory Regional AreaProvider Representative
Telephone Number
1 Amarillo, Childress, and Lubbock Stephanie Hill 1-512-506-6217
2 Midland, Odessa, and San Angelo Mindy Wiggins 1-512-506-3423
3 Alpine, El Paso, and Van Horn Alma Gonzales 1-512-506-3530
4 Del Rio, Eagle Pass, and Laredo Christina Salinas 1-512-506-7271
5 Brownsville, Harlingen, and McAllen
Cynthia Gonzales 1-512-506-7991
6 Abilene, Brownwood, and Wichita Falls
Cynthia Rowlett 1-512-506-7095
7 Brady, North Austin,* Round Rock, and Waco
Rhonda Williams 1-512-506-7600
8 Bastrop, Buda, Guadalupe, San Marcos, and South Austin*
Kimberly Gauquier 1-512-506-3526
9 Kerrville and San Antonio* Kathe Barrett 1-512-506-3422
10 Corpus Christi, San Antonio,* and Victoria*
Alan Brown 1-512-506-3554
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TMHP and DSHS Contact Information
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1.2 TMHP Website InformationThe TMHP website at www.tmhp.com is a valuable resource that provides:• Information and registration for upcoming provider education and training sessions.• A file library of publications, such as bulletins, banner messages, and provider manuals.• Announcements of current and upcoming program changes and other important information.Additional advanced features are available for providers that create an account. There is no charge for creating an account on the TMHP website. All enrolled providers are eligible for this service. Once an account has been created, providers have access to:• Texas Medicaid and the CSHCN Services Program enrollment information.• Claim Status Inquiry (CSI).• Eligibility verification (EV).• Electronic Remittance and Status (ER&S) Report download option.• Complete instructions for setting up a Provider Administrator account and the use of online CSI,
EV, and ER&S Reports.• E-mail the TMHP-CSHCN Services Program Contact Center.• Workshop registration.• Claim submission.• Claim appeals.• View the new provider welcome.New services continue to be added to the website. Visit the TMHP website at www.tmhp.com or call the Electronic Data Interchange (EDI) Help Desk at 1-888-863-3638 for the latest information about online services.Refer to: The TMHP website at www.tmhp.com for further details and instructions on how to
submit claims on the website.
11 Cleburne, Denton, Fort Worth, and Grayson
Vacant at time of printing 1-512-506-7990
12 Corsicana, Dallas,* and Groesbeck Sandra Peterson 1-512-506-3552
13 Dallas,* Paris, and Whitesboro Justin Raymond 1-512-506-3578
14 Texarkana and Tyler Trilby Foster 1-512-506-7053
15 Beaumont and Lufkin Gene Allred 1-512-506-3425
16 Bryan/College Station, Conroe, and Houston*
Linda Wood 1-512-506-7682
17 Houston* and Ft. Bend Stephen Hirschfelder 1-512-506-3447
18 Chambers, Brazoria, Galveston, Houston,* Matagorda, Wharton
Michael Duffee 1-512-506-3586
Out-of-State Provider Representative Joann Kunde 1-512-506-7858*Austin, Dallas, Houston, and San Antonio territories are shared by two or more provider representatives. These territories are divided by ZIP Codes. Refer to the TMHP website at www.tmhp.com for the most current information and assigned representative to contact in each ZIP Code.
Territory Regional AreaProvider Representative
Telephone Number
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1.2.1 PublicationsAll providers have access to the publications available on the TMHP website, including:• Banner messages—a weekly history of banner messages.• Bulletins—the CSHCN Services Program Provider Bulletin, the Long Term Care Provider Bulletin, and
the Texas Medicaid Bulletin.• CSHCN Services Program Newsletter for Families.• EDI reference and connectivity guides.• Fee schedules.• Provider manuals.These publications are available in the TMHP File Library. Use the following steps to access the TMHP File Library:1) Access the homepage of the TMHP website at www.tmhp.com.2) Click on the “Providers” tab at the top of the homepage. Click on “CSHCN” on the tabs at the
top of the provider homepage.
3) Click on “Reference Material” on the left-hand side navigation bar to access provider manuals, bulletins, and other important reference materials.
1.2.1.1 Search Capabilities for the CSHCN Services Program Provider ManualThe online version of the CSHCN Services Program Provider Manual is available in portable document format (PDF), which can be viewed in Adobe® Acrobat® or Reader®. The Bookmarks window located on the left side of the screen provides a link to each heading within the manual. Click on the heading or link to quickly access the topic of interest.Providers can use the following instructions to search the online version of the manual by a keyword or phrase:1) Click the Search icon (binoculars) in the toolbar located at the top of the page. The Acrobat
Find window opens.2) In the Find What window, enter a keyword or phrase. Choose one of the following options, if
applicable to the search:
• Whole word only• Case-Sensitive• Include Bookmarks• Include Comments
3) Click Search. The cursor moves to the first place within the manual where the word or phrase appears. Instances found are listed in the Results window.
4) To search for a different keyword or term, click the New Search icon and type in the keyword or term and click Search.
1.3 CSHCN Services Program Central and Regional Offices
1.3.1 Central OfficeThe central and regional offices of the CSHCN Services Program are administratively located within the Division for Family & Community Health Services, Specialized Health Services Section, Purchased Health Services Unit (PHSU), at the Department of State Health Services (DSHS). Regular office hours are Monday through Friday from 8 a.m. to 5 p.m., Central Time.TMHP is the claims administrator, and questions concerning provider enrollment, benefits or coverage, claims processing, and authorizations or prior authorizations should be directed to TMHP. DSHS-CSHCN Services Program welcomes provider comments and suggestions.
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Providers can contact the CSHCN Services Program using the following information:• Telephone toll-free at 1-800-252-8023 (may be used only in Texas) or the Austin local number at
1-512-458-7355• Fax to CSHCN Services Program toll-free at 1-800-441-5133 or the Austin local number at 1-512-
458-7565• Send e-mail to [email protected] to the following address:
CSHCN Services Program—Provider EnrollmentPurchased Health Services Unit, MC-1938
Texas Department of State Health ServicesPO Box 149347
Austin, TX 78714–9347Fax: 1-800-441-5133
Deliveries and overnight mail to the following address:CSHCN Services Program—Provider Enrollment
Purchased Health Services Unit, MC-1938Texas Department of State Health Services
1100 West 49th StreetAustin, TX 78756–3179
Fax: 1-800-441-5133
Additional information about the CSHCN Services Program is available online at www.dshs.state.tx.us/cshcn.
1.3.2 Regional OfficesCase management and client eligibility services are provided by a statewide network of regionally-based social service program consultants and include the following activities:• Coordination of medical services• Linkage to available resources• Acting as a liaison among the client, family, and caregivers• Management of institutional services, insurance carriers, and other services required for the
improved well-being of the client and familyRefer to: Appendix A, “Acronyms and Initialisms Dictionary” on page A-1 for definitions of the
abbreviated academic degrees listed in the following tables.
1.3.2.1 Region 1
1C - Canyon Regional Sub-Office (Canyon)Health Services Region 1 PO Box 60968 WTAMU Canyon, TX 79016Telephone: 1-806-655-7151, Ext. 1109Fax: 1-806-655-0820
Manager of Specialized Health & Social Work Services:
Pat Greenwood, LMSW-IPRTeam Leader of Social Work Services:
Suzy Klein, BA, LMSWMedical Case Managers:
Becky Brock, LBSWJana Campbell, LBSW
Eligibility and Support: Juanita DiazKathie Robinson
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1.3.2.2 Region 2
1.3.2.3 Region 3
1L - Lubbock Regional OfficeHealth Services Region 1 6302 Iola Ave. Lubbock, TX 79424–2721Telephone: 1-806-783-6452Fax: 1-806-783-6455
Team Leader of Social Work Services:Judy Lara, BSSW, LBSW
Medical Case Managers:Beatrice Ramos, LBSWIrene Bourdon, LBSWRebecca Williams, BA, LBSWShannon Fitzpatrick, LBSWSteffanie Dayton, LBSW
Eligibility and Support: Eva Tagle-Coronado
2A - Abilene OfficeHealth Services Region 2 4601 South First Street, Suite L Abilene, TX 79605–1466Telephone: 1-325-795-5869 or 1-325-795-5868Fax: 1-325-795-5853
Medical Case Managers:Brenda Bishop, LMSWChristy Freeman, LBSW
Eligibility and Support: Vacant at time of printing
2WF-Wichita Falls OfficeHealth Services Region 2 PO Box 300 (mailing address) Wichita Falls, TX 76307–0300Telephone: 1-940-689-5930Fax: 1-940-689-5925
Medical Case Manager: Judy Keddy, LBSW
Eligibility and Support: Anita Lancaster, LBSW
3 - Regional Office (Arlington)Health Service Regions 3 1301 South Bowen Road, Suite 200 Arlington, TX 76013–2262Telephone: 1-817-264-4624Fax: 1-817-264-4911
Manager of Specialized Health & Social Work Services:
Crystal Womack, LMSW-APCase Management Consultants:
Carol Sorich, LCSWMedical Case Managers:
Florence Olugbuyi, LBSWGerry Foster, LMSWMargie Moulton, LBSWPatricia McGee, LBSWSonya Cameron, LBSWSusan Wright, LCSWTahirah Samuels, LBSWTom Sanders, LBSW
Eligibility and Support:Aurelia (Ali) HernandezDiondra Williams
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1.3.2.4 Region 4
Bonham OfficePO Box 605 (mailing address) 1205-A East Sam Rayburn (physical address) Bonham, TX 75418Telephone: 1-903-583-5535Fax: 1-903-583-4486
Medical Case Manager:Bill Barber, LMSW
Granbury Office214 North Travis Street Granbury, TX 79048Telephone: 1-817-578-2391Fax: 1-817-578-3310
Medical Case Manager:Barbara Dubey, LBSW
Denton Office3612 East McKinney Denton, TX 76209Telephone: 1-940-591-6215 or 1-888-456-2770, Ext. 287Fax: 1-940-591-6254
Medical Case Managers:Peggy White, LMSW
Mockingbird Office1545 Mockingbird Lane, Suite 3001 Dallas, TX 75235Telephone: 1-214-819-6760Fax: 1-214-819-6796
Medical Case Managers:Angela Prince, LBSWGerry Choice, LMSWJan Bellman, LCSWLori Bedford, LMSW
Rockwall Office102 South First Street, Suite A Rockwall, TX 75087Telephone: 1-972-772-6180Fax: 1-972-771-3080
Medical Case Managers:Debbie Renfrow, LBSW
4/5N - Regional Office (Tyler)Health Service Region 4/5N 1517 West Front Street Tyler, TX 75702–7822Telephone: 1-903-533-5269Toll free: 1-877-340-8842Fax: 1-903-535-7593
Manager of Specialized Health & Social Work Services:
Peggy Wooten, LCSW, ACSWAssistant Managers of Specialized Health & Social Work Services:
Caleb Rackley, LMSWLori Kelley, LBSW, MSSWRegina Crain, LBSW, MSW
Medical Case Managers:James Frazier, LBSWMilinda Mezayek, LBSW
Eligibility and Support:Beth WilsonCynthia JonesDebbie CorreaShirley Mayfield
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Athens Office708 East Corsicana Athens, TX 75751Telephone: 1-903-675-9107Fax: 1-903-675-3622
Medical Case Manager:Kimberly Waites, LBSW
Carthage Office1430 South Adams Carthage, TX 75633Telephone: 1-903-693-9322 or 1-800-306-0568Fax: 1-903-694-2316
Medical Case Manager:Sherry Lynn Adams, LBSW
Gilmer Office324 Yapaco Gilmer, TX 75644Telephone: 1-903-843-3030Fax: 1-903-843-4264
Medical Case Manager:Rhonda Randall, LBSW
Henderson Office700 Zeid Blvd. Henderson, TX 75652Telephone: 1-903-655-6256 or 1-800-306-0568Fax: 1-903-655-0104
Medical Case Manager:Sherry Lynn Adams, LBSW
Linden Office123 Kaufman (physical location) PO Box 300 (mailing address) Linden, TX 75563Telephone: 1-903-756-7231 or 1-866-268-6465Fax: 1-903-756-5146
Medical Case Manager:Vacant at time of printing
Longview Office1750 North Eastman Road Longview, TX 75601–3347Telephone: 1-903-232-3222 or 1-903-232-3289Toll Free: 1-866-327-1364Fax: 1-903-232-3278
Medical Case Managers:Marynell Elgin, LBSW-IPRTungua Mayfield, LBSW, MSW
Marshall Office4105 Victory Drive Marshall, TX 75670Telephone: 1-903-938-6743 or 1-903-927-0218Toll Free: 1-866-327-1364Fax: 1-903-927-0290
Medical Case Manager:Tungua Mayfield, LBSW
Mount Pleasant Office1014 North Jefferson Mount Pleasant, TX 75455Telephone: 1-903-577-1929 or 1-866-268-6465Fax: 1-903-577-8957
Medical Case Managers:Ginger Jones, LMSWLori Kelley, LBSW, MSSW
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1.3.2.5 Region 5 North
New Boston Office912 S. Merrill Street New Boston, TX 75570Telephone: 1-903-628-5513, Ext. 231 or 1-903-312-5776Fax: 1-903-628-2695
Medical Case Manager:Nicole Weakley, LBSW
Palestine Office100 West Brazos Palestine, TX 75801Telephone: 1-903-729-6164Fax: 1-903-729-7034
Medical Case Manager:Marla Phillips, LBSW
Paris Office1460 19th Street NW Paris, TX 75460Telephone: 1-903-737-0236Fax: 1-903-737-0220
Medical Case Manager:Misty D. Ray, LMSW
Quitman OfficePO Box 1704 (mailing address) 213 West Bermuda (physical location) Quitman, TX 75783Telephone: 1-903-763-1238Toll free: 1-866-518-0601Fax: 1-903-763-5407
Medical Case Manager:Michelle Vititow, LBSW
Sulphur Springs Office1400 College, Suite 167 Sulphur Springs, TX 75482Telephone: 1-903-439-9331Fax: 1-903-439-9335
Medical Case Manager:Michelle Vititow, LBSW
Texarkana Office3115 South Lake Drive, Suite 120 Texarkana, TX 75501Telephone: 1-903-791-3229Fax: 1-903-791-3230
Medical Case Manager:Tangela Oliver, LBSW
Center Office420 Tenaha Street Center, TX 75935Telephone: 1-936-591-0525, Ext. 2242Fax: 1-936-591-0162
Medical Case Manager/Provider Relations:Sandra Garrett, LBSW
Crockett Office1034 South Fourth Street Crockett, TX 75835Telephone: 1-936-544-4734Fax: 1-936-544-0280
Medical Case Manager:Mable Thompson, LBSW
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Jasper OfficeJasper-Newton County Public Health District 130 West Lamar Jasper, TX 75951Telephone: 1-409-384-6829, Ext. 231Fax: 1-409-384-7861
Medical Case Manager:Julie Prewitt, LBSW
Client SupportBetty Osburn
Kirbyville Office314 North Herndon (physical location) PO Box 900 (mailing address) Kirbyville, TX 75956Telephone: 1-409-423-4612, Ext. 238Fax: 1-409-423-4027
Medical Case Manager:Fleta Youngblood, LBSW (CSHCN Contract)
Livingston Office410 East Church Street, Suite B Livingston, TX 77351Telephone: 1-936-328-8240, Ext. 232Toll Free: 1-888-851-4748Fax: 1-936-328-8249
Medical Case Managers:Mona West, LBSW
Lufkin Office1210 South Chestnut Lufkin, TX 75901Telephone: 1-936-633-3657Fax: 1-936-633-3667
Medical Case Manager:Ivonne Perez, LBSW
Nacogdoches Office2614 N.W. Stallings Drive Nacogdoches, TX 75964Telephone: 1-936-569-4982Fax: 1-936-569-4989
Medical Case Manager:Kelly Madkins, LBSWRegina Crain, LBSW
Woodville Office201 Willow Street, Ste. 200 Woodville, TX 75979Telephone: 1-409-283-2735Fax: 1-409-283-6071
Medical Case Manager:Mona West, LBSW
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1.3.2.6 Regions 5 South and 6
6/5S - Regional Office (Houston)Health Service Region 6 5425 Polk Avenue, Suite J Houston, TX 77023–1497Telephone: 1-713-767-3111Fax: 1-713-767-3125
Manager of Specialized Health & Social Work Services:
Raymond Turner, MA, LMSW-APMedical Case Managers:
Antoine Fleming, LBSWAntoinette Webb, LMSW-APBarbara Tarver, LMSWCarolyn Doucette, LBSWCatherine Kasavi-Atatah, LBSWChiquita Davis, LBSWCherie Adams, LMSWDonovan Spears, LBSWDoris Vasquez, LBSWElla Jackson, LBSWEsther Ogunjimi, LMSWHazel Piggee, LBSWHeather Norcross, LBSWJack Griffin, LMSWKaren McDaniel, LMSWKatherine Spencer, MA, LBSWKeisha Delasbour, LMSWKimberly Vargas, LBSWMelvyn Batise, LBSWPatrick Walker, LBSWPauline Elder, LBSWRhonda Wyatt, LBSWRoxanna DeLa Garza, LBSWShandra Williams, LBSWSing Chan, LMSWShannon Thurmond, LCSWSheryl Turner, LBSWTerry Wyche, LBSWWashaun Simpson, LMSW
Eligibility and Support:Beatriz MorenoDenise RiosIliana MolinaJosie CastroTeresa Figures-WardVeronica Aguilera
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1.3.2.7 Region 7
Beaumont Office285 Liberty Street Beaumont, TX 77701Telephone: 1-409-951-3091Fax: 1-409-951-3029
Medical Case Manager:Latineya Henderson, LMSW
Conroe Office608 North Drive Loop 336 East Conroe, TX 77301Telephone: 1-936-760-4704Fax: 1-936-760-4704
Medical Case Manager:Cathie Richardson, LCSW, ACSW
7T - Temple OfficeHealth Service Region 7 2408 South 37th Street Temple, TX 76504–1768Telephone: 1-800-789-2865Fax: 1-254-773-2722
Manager of Specialized Health & Social Work Services:
Eileen Walker, MS, LBSWSupervisors:
Kimberly Langely, LBSWSuzan Cooper, LBSW
Medical Case Managers:Donna Benton, LBSW
Provider Relations:Alice WatkinsMarjorie Douglas
Eligibility and Support: Alex FloresConcepcion RiveraMarina HernandezOlivia HaislerRaquel Howard
7A - Austin OfficeHealth Services Region 7 1601 Rutherford Lane, Suite C-3 Austin, TX 78754–5119Telephone: 1-512-873-6311, 1-512-873-6315, 1-512-873-6308, or 1-800-789-2865Fax: 1-512-873-6334
Medical Case Managers:Leesa Ferrero, LMSWPamela Caulder-Fine, LBSW
Eligibility and Support: David SanchezMaggie Chavez
Bastrop Office104 Loop 150 West, Suite 102 Bastrop, Texas 78602Telephone: 1-512-321-2465Fax: 1-512-321-4861
Medical Case Manager:Sylvia Lopez, LBSW
Bryan Office2408 S. 37th Street Temple, TX 76504Telephone: 1-800-789-2865State Cell Phone: 1-254-624-7892Fax: 1-254-773-2722
Provider Relations:Peggy Kay, LCSW
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Georgetown Office2408 South 37th Street Temple, TX 76504Telephone: 1-800-789-2865State Cell Phone: 1-512-789-2156Fax: 1-254-773-2722
Provider Relations:Deneice Pryor, RN
Hearne Office809 West Davis #9 PO Box 947 Hearne, TX 77859Telephone: 1-979-279-9281Fax: 1-979-9288
Medical Case Manager:Carol Davis-Rios, LCSW
Lockhart Office1403F Blackjack Street (physical location) PO Box 43 (mailing address) Lockhart, TX 78744Telephone: 1-512-398-3161Fax: 1-512-398-9726
Medical Case Manager:David Ross, LCSW
Navasota Office202 S. Judson Street (physical address) PO Box 1287 (mailing address) Navasota, TX 77868Telephone: 1-936-825-7586Fax: 1-936-825-0380
Medical Case Manager:Bettye Bullock, LBSW
San Saba Office423 E. Wallace San Saba, TX 76877Telephone: 1-254-757-0679Fax: 1-254-753-0879
Medical Case Manager:Danna Smith, LMSW
Waco Office801 Austin Avenue, Suite 820F Waco, TX 76701Telephone: 1-254-750-9237, 1-254-750-9339, 1-254-750-9337, or 1-254-750-9353Fax: 1-254-750-9372
Medical Case Managers:Dixie Skeen, LBSWJan Lamar, LBSWTonya Tucker, LBSW
Provider Relations:Lilli Lessenger, LBSW
CPT only copyright 2010 American Medical Association. All rights reserved. 1–15
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1.3.2.8 Region 8
8 - San Antonio OfficeHealth Service Region 8 7430 Louis Pasteur Drive San Antonio, TX 78229–4507Telephone: 1-210-949-2155Fax: 1-210-949-2047
Manager of Specialized Health & Social Work Services:
Sylvia Carrizales, LBSWSupervisor of Social Work Services:
Janice Gonzales, LBSW-IPRTeam Leader of Social Work Services:
Vacant at time of printingMedical Case Managers:
Diane Rodriguez, LMSWJacqueline Mercado, LMSWIrma Sosa, LBSWIsabel Beltran, LBSWJudy Lambaria, LBSWKristen Gutierrez, LBSWKristy Wurn, LBSW-IPRLeticia Guerra, LBSWLorna Felan, LBSWRoxann Ortiz-Vigil, LBSWShelley Braun, LMSW
Eligibility and Support Staff:D’Angela HarderDiane HerreraVeronica Vasquez
Del Rio Office1401 Las Vacas Del Rio, TX 78840Telephone: 1-830-768-2800Fax: 1-830-774-6380
Medical Case Manager:Sharlene Perez, LBSW, MEd
Eagle Pass Office1593 Veterans Boulevard Eagle Pass, TX 78852Telephone: 1-830-773-2716, Ext. 13Fax: 1-830-773-4688
Medical Case Managers:Linda Ruiz, LBSWMarisa Hernandez, BSW
Support Staff:Vacant at time of printing
Victoria Office1502 East Airline, No. 39 Victoria, TX 77901Telephone: 1-830-591-4379Fax: 1-830-278-7170
Medical Case Manager:Linda Salazar-Ybarro, LBSW
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1.3.2.9 Regions 9 and 10
9/10 - El Paso OfficeHealth Services Region 9/10 401 East Franklin, Suite 210 El Paso, TX 79901-1206Telephone: 1-915-834-7682Fax: 1-915-834-7804
Manager of Specialized Health & Social Work Services:
Donna CordoniSupervisor of Social Work Services:
Yvette Friday, LMSWMedical Case Managers:
Armando Rodriguez, LBSWBeatriz (Bea) Eger, LBSWBrenda Rubio-Soto, LBSWMargarita Jaquez, MSW, LBSWPedro (Pete) Adame, LBSWRaquel Garcia-Gonzalez, LBSW
Eligibility and Support:Beatriz (Bea) LeyvaClaudia A. DiazMary Ann VillalobosRosa HernandezSandra Herrera
Midland Office 2301 N Big Spring Street, Suite 300 Midland, TX 79705Telephone: 1-432-571-4159Fax: 1-432-684-3932
Social Work Services Coordinator: Joanne Mundy, LBSW
Social Work Services Team Lead:Beatrix Ho Guin, LBSW
Medical Case Managers: Marivelle Baumgarten, LBSWSuzanne Bingham, LBSW
Support Staff:Consuelo Lujan
San Angelo Office622 South Oakes, Suite H San Angelo, TX 76903Telephone: 1-325-659-7853Fax: 1-325-655-6798
Medical Case Manager:Vacant at time of printing
CPT only copyright 2010 American Medical Association. All rights reserved. 1–17
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1.3.2.10 Region 11
11H - Harlingen OfficeHealth Service Region 11 601 West Sesame Drive Harlingen, TX 78550–4040Telephone: 1-956-444-3231Fax: 1-956-444-3293
Manager of Specialized Health & Social Work Services:
Vacant at time of printingUnit Supervisor is main contact:Diana Barajas, LBSW
Medical Case Managers:Julia Liebscher, LCSWLinda Torres, LBSWMartha Rodriguez, LBSWRosalie Cavazos, LBSWSandra Ferrer, LBSWSofia Zamora, MSSW, LMSW
Eligibility and Support:Elvira QuezadaLeticia PuenteNorma Villanueva
Alice Offices408 N. Flournoy, Suite C Alice, TX 78332Telephone: 1-361-664-2019Fax: 1-361-668-4000
Medical Case Managers:Hector E Gonzales, LBSWJuan A. Sanchez, LBSW
Eligibility and Support:Rosie Tagle
11C - Corpus Christi OfficeHealth Services Region 11 1233 Agnes Street Corpus Christi, TX 78401–3226Telephone: 1-361-888-7837Fax: 1-361-883-9942
Case Management Consultant (Coastal Bend):
Imelda Salinas-Garcia, LMSW-APMedical Case Managers:
Ambar L. Bautista, LBSWMary Gaytan, LBSWNora Garcia, LBSWRebecca Soto, LMSW
Eligibility and Support:Becky Thomas
11L - Laredo Office1500 Arkansas Avenue, Suite 3 Laredo, TX 78043–3049Telephone: 1-956-725-5195Fax: 1-956-729-8600
Unit Supervisor:Jesus Eddie Sanchez, LBSW-IPR
Medical Case Managers:Cristina de Bosquez, LBSWDenise Torres, LBSWFernando Torres, LBSWJuan Ortiz, LBSWMagdalena Solano, LBSWMa. Magdalena Farias, LBSWMichelle Trisler-Rodriguez, LBSWSusana Berrones, LBSW
Eligibility and Support:Connie GarciaDiana S. Cisneros
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11M - McAllen OfficeHealth Services Region 11 4501 West Business Hwy 83 McAllen, TX 78501–9907Telephone: 1-956-971-1207Fax: 1-956-971-1275
Unit Supervisor:Alberto Ramos, Jr., LBSW
Medical Case Managers:Anna Barrera, LBSWBlanca Rivera, LBSWEdward Pumarejo, LBSWElizabeth Lopez, LBSWGregoria Lopez, LBSWManuel Garza, LBSWMaria Lydia Ortiz, LBSWMaria E. De Luna, LMSWMartha Partida, LBSWMonica S. Garza, LBSWNayeli Hack, LBSWNereida Mercado, LBSWRebeca Martinez, LBSWTeresa Garcia, LBSW
Eligibility and Support: Eva SoranoYolanda Segovia
Mercedes OfficeHealth Services Region 11 202 West 2nd Street Mercedes, TX 78570Telephone: 1-956-825-5300Fax: 1-956-825-5320
Unit Supervisor:Michael Garcia, LBSW-IPR
Medical Case ManagersDeyanira Romero, LBSWElda Montoya, LBSWGloria Rodriguez, LBSWIrene Garcia, LMSWKari Ann Fuentes, LBSWNorma L. Longoria, LBSWSandra Mata, LBSWSusana GonzalesTeresa Garcia, LBSW
Eligibility and SupportSophia Gonzales
Brownsville Office1000 Price Road Brownsville, TX 78521Telephone: 1-956-554-5500Fax: 1-956-554-5581
Medical Case ManagersAngelica Martinez, LBSWCynthia L. Hernandez, LBSWGregorio Reyes, IV, LBSWMaria Torres, LMSWMichelle Gonzalez, LBSW
Eligibility and Support:Norma Villanueva
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Rio Grande City Office400 W. Eisenhower Street Rio Grande City, TX 78582Telephone: 1-956-487-2537Fax: 1-956-716-6297
Medical Case ManagersBeatrice Solis, LBSWDaisy Elizondo, LBSW
CPT only copyright 2010 American Medical Association. All rights reserved.
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1.4 DSHS Health Service Regions Map
Tyler
Temple
El Paso
Houston
Lubbock
Harlingen
Arlington
San Antonio
1
8
7
9/10
2/3
11
4/5N
6/5S
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