Charles JoyTech Evangelist – Solutions ArchitectureSystem CenterMicrosoft Corporation

System Center – IT Process Automation with Opalis and Gateway to the Cloud

Pre-Day Seminar Series

3

Seminar Objectives and TakeawaysOpalis Integration Server

Gain a greater understanding of Opalis Integration Server and its primary uses

Recognize where Opalis fits within System Center and the various features within the offeringRecognize common use cases for OpalisIdentify opportunities where Opalis can help transform your datacenter into the datacenter of the future

4

What is Opalis Integration Server? o·pa·lis [oh-pal-is]

-noun1. The newest member of the

Microsoft System Center Suite; providing automation, orchestration, and integration for IT management tools throughout the data center.

2. The best* way to Integrate, Orchestrate and Automate your Datacenter.

*In my opinion

5

System Center Server Management Suite

Incident / Change

Management

Virtual Workload

Provisioning

OS / Software Deploy,

Patching

Performance and Health

Monitoring

Backup / Disaster Recovery

Service Manager

.

Remedy Action Request System

OpenView Operations

6

What Does Opalis Do?

• Helps meet strategic IT goals through improving service delivery

• Replaces manual, resource-intensive, and error-prone activities

• Typically crosses multiple IT components, disciplines, and silos

Configuration Management

(Physical & Virtual)

End-To-End Monitoring

Server Compliance

Data Protection &

Recovery

Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows.

7

How Are Customers Using Opalis?

Automate provisioning, resource allocation and retirement

Extend virtual machine management to the cloud

Virtual Machine Life-Cycle Management

Orchestrate incident management and resolution

Integrate across monitoring tools, service desks, and configuration management databases (CMDBs)

Incident Management

Scale automated configuration across platforms and tools

Ensure reliable change with intelligent workflow branching

Change and Configuration Management

Integration for some System Center Products to be released in 2010

8

Data Center Automation Use CasesVirtual Life Cycle ManagementUser & Service ProvisioningClosed Loop ComplianceData Refresh/PublicationInfrastructure RemediationRBA – Task Automation

Server MaintenanceOS MaintenanceFile System MaintenanceDatabase MaintenanceService MaintenanceBackup/Recovery Maintenance

Identity ManagementInfrastructure Security ManagementITIL Facilitation

Incident ResponseIncident EnrichmentEvent ManagementProblem Management ReconciliationChange ManagementConfiguration ManagementCMDB Consolidation/Federation

9

Processes and IT Silos

Event Mgmt

Service DeskAsset/CMDB

ConfigurationVirtual

Security

Storage

Server

Network

Triage & diagnose

Integrate service desks with data center tools

Update CI and assets systems

Coordinate audit, compliance and change

Orchestrate lifecycle management

Patch , user on-boarding, password reset

Provision, verify, manage & retire

Provision, verify, manage & retire

Provision, verify, manage & retire

IT Silos Silo Processes

Ch

an

ge &

C

om

plia

nce

Pro

vis

ion

ing

Virtu

al S

erv

ice

Man

ag

em

en

t

Clo

ud

Com

pu

ting

Incid

en

t R

esp

on

se

Monitor Servicerequest

Stop VM

Updaterequest

Updaterequest

Update & closerequest

Clone newVM

Updateproperties

Remove from Ops Manager

Test VM DeployApplications

VerifyApplication

Add to Ops Manager

Create CI

Retire CI

Createincident

Detach Storage

Detach Network Adapter

10

Incident Triage Process - Manual

Monitoring

Configuration Management

Service Desk 1

Test & Diagnostics

Infrastructure

üService Desk 2

11

Incident Triage Process with AutomationService Desk 2Monitoring

Workflow + Data Bus

New Event Details

Verify Fault

Run Diagnostic CI & Related Service Data

Diagnostic Results

CI & Effected Service DataSD1 Incident ID

Verification Result

SD1 Incident Details

SD2 Incident ID

SD2 Incident IDSD1 Incident ID SD2 Incident ID

Service Desk 1

Lookup CI

Event DetailsFault VerificationDiagnostic Results

üAvaila

bl

eAvaila

bl

e

Test & Diagnostics

Infrastructure Configuration Management

12

Integration Packs

Process Catalogs Automation Platform

Action ServersData Store(Run processes)

GUI(Store process logic) (Design, manage, report)

WorkflowDesigner

Operator’s Console

The Opalis ComponentsOpalis Integration Server

Microsoft Active Directory HP Operations for UNIX

Microsoft Systems Management Server HP Operations Windows

Microsoft Operations Manager HP Operations Solaris

Microsoft Configuration Manager** HP Network Node Manager

Microsoft Virtual Machine Manager** HP Service Desk

Microsoft Data Protection Manager** HP Service Manager

Microsoft Service Manager** HP Asset Manager

BMC Atrium CMDB HP iLO 2

BMC Remedy AR System FTP

BMC Event Manager Symantec VERITAS NetBackup

BMC Patrol IBM Tivoli Enterprise Console

BMC BladeLogic Operations Manager IBM Tivoli Netcool/Omnibus

CA AutoSys IBM Tivoli Storage Manager

CA eHealth EMC Smarts InCharge

CA Service Desk VMware VI / vSphere

CA SPECTRUM UNIX Integration

CA Unicenter NSM **Roadmap 2010

Opalis Integration Packs

14

Why Opalis?Multi-vendor integration, no rip & replace or vendor lock-inPre-built activities & workflow processes to speed time to valuePublish and subscribe data bus to share data and initiate tasks within the silosConfiguration of workflows is done without coding or scriptingIntelligent workflows with rule-based branching

15

Identifying OpportunitiesAlignment with ITIL/MOF, best practice initiativesHigh number of manual processes

undocumentedinconsistenterror proneslow

Processes are complex and require extensive interaction with other softwareMaintenance of scripts is a burden

16

Which Verticals Are Using Opalis TodayGovernment/MilitaryEducationTelecomHigh TechManufacturingFinance/BankingInsuranceGlobal Solution Providers

17

OPALIS RESOURCES

System Center - Opalis HomeDownload Opalis Today!

Microsoft Pathways – Opalis

Blog D'JoyWhere you can find more demos, more content and this PPT Deck

TechNet Webcasts and Virtual Lab!

18

Related ContentMGT302 - Opalis IT Process Automation:Introduction &Technical Overview

MGT200 – System Center Roadmap and Strategy

MGT201 – Don’t Waste a Crisis

VOC301 - Enterprise Service Level Monitoringat Queensland Department Communities

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED

OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.