Charting for the unknowntechnology + experience = value

Kees MenschIoT and the ICT workforce

Enexis Programme Manager CIO OfficeMarch 7th 2017

#IoTenergy

Enexis• Enexis is DSO – covering ca. 25% The Netherlands• Regional Distribution Service Operator – network of electrical and gas grids - > 4 million

distribution points - > 100k (passive) devices

• Long history > 50 years of experience of in house automation of devices on closed systems and protocols – starting from remote wired control to automated systems

• From closed distribution networks towards an open distribution network• ICT in house ca. 200 employees

• Huge change in IT from customer/people facing towards sensor/grid facing automation –future will come with sensors

• ICT has a focus on administrative approach to technology• How to innovate and use new technologies? Plenty of ideas and successful pilots

• How to leverage existing knowledge and workforce?

#IoTenergy

Challenges we face…..• Energy transition and digital transition – future will be different – but how?

• Lot’s of legacy – integration between is hard (technology wise)

• Data spread over the place• Sub optimalisation• …..but it works...

• Responsible people – within their domain – reliable – but silo knowledge – experience – not making full solutions

• Constantly more time in operations - not meeting speed/quality needed by the business –downward spiral

#IoTenergy

Elevator exercise – what do we want• Traditional planned maintenance scheme – on

regular (yearly) basis• Full of sensors, > 100s of variables• First optimalisation – easy to predict• Of 100s of variables – only one is prevalent in

preventive maintenance – opening time of doors• Slight delay in ms is strong indicator for future

failure/repair/maintenance• How can we find these variables in our business?

#IoTenergy

#IoTenergy

Qua

lity

of n

ew id

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Number of people involved

Value & assets

Future promise

#IoTenergy

Number of people involved

Qua

lity

of i

deas

Hard to innovate - a lot of interdependencies - lot of people from specialist perspective – no breakthrough or agility

Hard to integrate – requires focus and broad knowledge of the process/ICT landscape –risk of being dilution

#IoTenergy

Number of people involved

Qua

lity

of i

deas

Disappointment, due to complexity of integration in the ICT landscape, multidisciplinair

Lot’s of work and cost no major gain – lot’s of momentum and lead times

Future is unknown…..skills not....• More is needed of....to get out of the legacy situation

• Data management• Integration• Business Process Management• Security/Identity & Access Management• IoT – sensors – smart devices• Rapid Product Development• UX/Mobility

• T- shaped profile – specialist plus knowledge of the above...• Vision for ICT employees to move from a single specialisation towards a more broad profile – T

shape consisting of those skills

• Enabling (a start of) multidisciplinary teams

#IoTenergy

Data management

Integration

RPD

Agile working

UX/Mobility

BPM

Security/IAM

IoT/sensors

#IoTenergy

Qua

lity

of i

deas

Number of people involved

people

People and new experiences/knowledgeData

management

Integration

RPD

Agile working

UX/Mobility

BPM

Security/IAM

IoT/sensors

Starting training programme for the T shape

• 1 star - 1 day course – able to communicate about the concept – find resources within the organization

• 2 star - 3 day course – adding skills to existing role

• 3 star – changing career direction• 15 persons per group – 1250 inscriptions – 3 till 4 interests per ICT employee• Mostly own trainers

• Theory – applied theory – lunch – example – building stuff• Approx. 9 months• Open to the business – 25% participation

#IoTenergy

#IoTenergy

Atmosphere

Participation

#IoTenergy

Data management

Integration

RPD

Agile working

UX/Mobility

BPM

Security/IAM

IoT/sensors

10050%

50 – 25%

10 – 5%

#IoTenergy

Qua

lity

of i

deas

Number of people involved

Lose weight and momentum

Gain experiences, leverage knowledge

Current status

• Struggling into the future• Lot’s of discussion with the business

• Having the right problems and challenges• Reduction of complexity of the legacy• Challenging technology problems – instead of timing and administration

• Hard to communicate

• Bonding• Interest in areas to explore and work – breaking down silos

#IoTenergy

Charting for the unknown

#IoTenergy

Data management

Integration

RPD

Agile working

UX/Mobility

BPM

Security/IAM

IoT/sensors

10050%

50 – 25%

10 – 5%

Proces informatie/analist

GISSAP

Business Intelligence

IT/OT architectuur

Data Management

Geautomatiseerd testen

ProcesmanagementBig Data

Security

Rapid Product Development

Integratie

Machine Learning VR & Robotica

IT/OT security

Business Activity Monitoring

Blockchain

Cloudoperations

Aansluiting

Storingen

Scrummaster Regie voerder UX & Designer

Integratie

Data scientist Mendix

Office 365

Domotica

Systems

Future SkillsFuture Roles

Processes