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Chat bots: reinventing the wheel or natural evolution?

Date post: 19-Jan-2017
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Chat bots reinventing the wheel or natural evolution?
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Chat bots — reinventing the wheel or natural evolution?

Chat bots — reinventing the wheel or natural evolution?

“What’s the point in chat bots? It seems more complicated than clicking through a website?”

Chat bots — reinventing the wheel or natural evolution?

Is the usual adoption curve the same for chatbots? It shouldn’t be!

Chat bots — reinventing the wheel or natural evolution?

1. People already use messaging platforms in their daily lives

Chat bots — reinventing the wheel or natural evolution?

2. People are already experiencing the problems chatbots will solve and dealing with them via the

web

Chat bots — reinventing the wheel or natural evolution?

3. They should provide a seamless user experience

Chat bots — reinventing the wheel or natural evolution?

Bots also have a distinct advantage over websites as they are context aware.

Bots can learn, and they can be programmed not to answer questions they already know the answer to.

v.s

Chat bots — reinventing the wheel or natural evolution?

What are the secrets to building a chat bot that doesn’t require user training?

1. Use the right channel for the use case

2. Use a channel your audience are used to

3. Listen to your users feedback

4. Build a bot that copes with non linear conversations

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