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Presentation by Kerstin Sjöbeck2017-09-20

20 September 2017Page 2

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Competency based training

20 September 2017Page 3

Develop a competence

Learn to solve a task

4

Training Philosophy

Training

What HowAssessment

5

6

Task based Competency based

Local competency model

41

COMPETENCYUNIT

DEFINITION COMPETENCYELEMENT PERFORMANCE CRITERIAOBSERVABLE BEHAVIOUR

SERVICE Offer the guest excellentservice and an outstanding experience

• Recognize situation when a guest

needs help

• Offers help to the guest before the

guest asks for it.

• Investigate what the guest needs help with

• Is attentive and look for eye contact with theguest

• Ask –“How can I help you?”

41

ATCO COMPETENCY FRAMEWORK

Note 1.— Paragraph 3 of Appendix 2 states that this framework should be adapted to the local context of the organization. The framework is generic

and is intended to be adapted to the operating environment and challenges of the organization as well as to the professional experience of ATCOs. It does

not address the specific definition of duties, sharing of tasks, ratings and proficiency levels existing in the organization. Local implementation of this

framework includes selecting competencies appropriate to their local context. The competencies in the table are not listed according to any pre-defined

priority.

Note 2.— Performance criteria defined in the following table may serve one or more of the competency units and elements. The criteria used to judgewhether the required level ofperformance has beenachieved is to be established by the ANSP and/or ATO.

Note 3.— The principles of threat and error management should be integrated in the development of competency-based training programmes.

COMPETENCYUNIT

DEFINITION CENo.

COMPETENCYELEMENT

PCNo.

PERFORMANCE CRITERIAOBSERVABLE BEHAVIOUR

SITUATIONAL

AWARENESS

Comprehend

t

he

current operational

situation and anticipate

future events

CE1.1 • Monitor the

operational

situation

PC1.1 • Monitors air traffic in own area

of responsibility and nearby

airspaceCE1.2 • Scan for specific

or newinformation

PC1.2 • Monitors the meteorological conditions that impact on own area of responsibility and nearby airspace

CE1.3 • Comprehend the

operationalsituation

PC1.3 • Monitors the status of the ATC systems

and equipment

CE1.4 • Anticipate the

future situation

PC1.4 • Monitors the operational circumstances

in nearby sectors to anticipate impact on own situation

CE1.5 • Recognize

indications ofreduced situationalawareness

PC1.5 • Acquires information from available surveillance and fl ight data systems, meteorological data, electronic data

displays and any other meansavailable

PC1.6 • Integrates information acquired from monitoring and scanning into the overall picture

PC1.7 • Analyses the actual situation based on

information acquired from monitoring and scanning

Ref: ICAO Doc 9868

Competency based training is an approach to training that

builds and enhances individual competencies in line with

previously identified profiles of success. Competency based

Training focus on competencies which are important to an

organization and individual positions, and how to design

training around those competencies.

✓ Who is assessing?

✓ Formal (regulatory requirements for assessment)

✓ Peer assessment

✓ Self-assessment (Just Culture?)

✓ What is assessed?

✓ The students / trainees performance?

✓ The training process?

✓ How is the student / trainee assessed?

✓ Dedicated check

✓ Continous assessment

Assessment

41

ATCO COMPETENCY FRAMEWORK

Note 1.— Paragraph 3 of Appendix 2 states that this framework should be adapted to the local context of the organization. The framework is generic

and is intended to be adapted to the operating environment and challenges of the organization as well as to the professional experience of ATCOs. It does

not address the specific definition of duties, sharing of tasks, ratings and proficiency levels existing in the organization. Local implementation of this

framework includes selecting competencies appropriate to their local context. The competencies in the table are not listed according to any pre-defined

priority.

Note 2.— Performance criteria defined in the following table may serve one or more of the competency units and elements. The criteria used to judgewhether the required level ofperformance has beenachieved is to be established by the ANSP and/or ATO.

Note 3.— The principles of threat and error management should be integrated in the development of competency-based training programmes.

COMPETENCYUNIT

DEFINITION CENo.

COMPETENCYELEMENT

PCNo.

PERFORMANCE CRITERIAOBSERVABLE BEHAVIOUR

SITUATIONAL

AWARENESS

Comprehend

t

he

current operational

situation and anticipate

future events

CE1.1 • Monitor the

operational

situation

PC1.1 • Monitors air traffic in own area

of responsibility and nearby

airspaceCE1.2 • Scan for specific

or newinformation

PC1.2 • Monitors the meteorological conditions that impact on own area of responsibility and nearby airspace

CE1.3 • Comprehend the

operationalsituation

PC1.3 • Monitors the status of the ATC systems

and equipment

CE1.4 • Anticipate the

future situation

PC1.4 • Monitors the operational circumstances

in nearby sectors to anticipate impact on own situation

CE1.5 • Recognize

indications ofreduced situationalawareness

PC1.5 • Acquires information from available surveillance and fl ight data systems, meteorological data, electronic data

displays and any other meansavailable

PC1.6 • Integrates information acquired from monitoring and scanning into the overall picture

PC1.7 • Analyses the actual situation based on

information acquired from monitoring and scanning

Ref: ICAO Doc 9868

✓ Who is assessing?

✓ Formal (regulatory requirements for assessment)

✓ Peer assessment

✓ Self-assessment (Just Culture?)

✓ What is assessed?

✓ The students / trainees performance?

✓ The training process?

✓ How is the student / trainee assessed?

✓ Dedicated check

✓ Continous assessment

Assessment - Structure

✓ How is the student / trainee assessed?

✓ Dedicated check

✓ Continous assessment

Formative AssessmentMonitor students performance to provide ongoing feedback

Summative AssessmentEvaluate students performance

Assessment

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