Checking Inventory

Fax

IBM PC Mac II

PC & Mac

Mainframe (UVX 2000) Manual labor

Mainframe, Pencil

Expediting Inspection

Expedite (woman), Inspect (man)

Rework

Man on Phone, Rework

Waste Back orders

Trash Can, Calendar, Stop Watch

Data Entry, Salesman

Trucks

Farm, Factory

Document

Booz Balls

Activity

Cost Drivers

Labels

Assumptions

Resources

System

Map

Report

Rationalization

Application

Application Cost

VW&R CustomerSatisfaction Results

User Request

Project

Project Cost

Sales

Operations

InventoryManagement

SeniorManagement

Value Chain

Purchasing

Daily Reports

Weekly Reports

Monthly Reports

Sales Order& Billing

Shipping

Receiving

Purchasing /Repackaging

WarehouseManagement

Credit & AccountsReceivable

Accounts Payable

Accounting

ChemCare

TeleSales

InventoryForecasting

InvoicePreparation

ContainerReturn

TaxAdjustment

PriceChanges

MaterialReturns

OtherCredit

Memos

DecisionCharting

by Level

DecisionCharting

by Function

Corporate

Region / Area

Branch

? ?

Order Identification

Order Preparation

Order Distribution

Order Receipt

Back Order

Expediting

Order Completion

Schedule Deliveries

Check Accuracyof Delivery

Put Materialinto Stock

Complete ReceivingDocumentation

New/Change Items

Daily Orders

Receipt